The hotel provides a clean, indoor heated swimming pool, offering year-round entertainment for families. This amenity allows for comfortable swimming regardless of outside temperatures.
Holiday Inn Birmingham - Hoover by IHG, enjoys consistent praise for its prime location, situated conveniently near shops, restaurants and major highways. Guests appreciate the ambiance of the area, making it an ideal choice for various types of visits. The hotel receives high marks for cleanliness, particularly in the rooms and bathrooms. The presence of an indoor pool and a nearby bar add to the convenience and overall positive experience.
The breakfast offerings at the hotel garner mixed reviews. While many guests find the spread generous, tasty and well-prepared, others express concerns about the cost with some feeling it should be complimentary. Operational hiccups like late service and missing pre-paid breakfast cards were noted by a few. Nevertheless, the breakfast is generally a pleasant start to the day for most.
Rooms at the hotel are frequently described as spacious, comfortable and well-maintained with particular praise for the cleanliness and comfort of the beds and pillows. However, some guests mentioned stained carpets and unmet expectations regarding certain amenities. Despite these minor issues, the overall room experience is positive, enhanced by unique features like in-room jacuzzi tubs and excellent coffee.
Cleanliness is a standout aspect of the hotel with guests consistently noting the well-maintained facilities. Minor issues such as stained carpets are overshadowed by the overall high standards of hygiene throughout the property. The lobby and common areas are described as neat and tidy, further contributing to the hotel's appeal.
The staff at the hotel receive overwhelmingly positive feedback, often described as amazing, courteous and professional. Their friendliness and willingness to assist significantly enhance the guest experience with specific commendations for individuals like Zelda at the front desk. The team's adherence to COVID-19 precautions adds to the sense of safety and hospitality.
While the indoor pool has some drawbacks, such as being smaller than expected and occasionally not heated as advertised, it remains a convenient amenity. Guests also have access to rooms with jetted tubs, providing alternate relaxation options.
The beds are a high point for many, described as very comfortable with clean sheets. Though a few guests found them too high or hard, the majority lauded the beds for contributing to a restful stay.
Overall, Holiday Inn Birmingham - Hoover by IHG, provides a comfortable and convenient stay with commendable cleanliness, friendly staff and a prime location enhancing the guest experience.