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Quality Hotel & Suites

Sherbrooke , 4206 King Street West (Show on Map)

7.0

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsQuality Hotel & Suites enjoys a prime, convenient location close to city attractions, dining options and essential services, making it ideal for both leisure and business travelers. Guests appreciate the hotel's quiet ambiance and the proximity to a picturesque river trail, perfect for leisurely walks. The friendly and welcoming staff enhance the peaceful retreat, providing excellent service and contributing to a pleasant, hassle-free experience.

The hotel offers a noteworthy breakfast, often praised for its quality and the value of being included with the room. Guests enjoy a variety of options and the convenience of the adjoining restaurant, which also receives high praise for its food quality. The additional included lunch is a valued bonus, enhancing the overall dining experience. While some suggest more variety could improve the breakfast offerings, the positive feedback stands strong, highlighting the hotel’s commitment to offering satisfactory meals.

Rooms at Quality Hotel & Suites are consistently noted for their cleanliness and spaciousness with comfortable beds that ensure a restful night’s sleep. Despite the basic and clean environment provided, there are frequent comments on the need for refurbishment due to worn-out decor and outdated facilities. Issues like thin walls, noise and musty smells were mentioned but did not overshadow the overall clean and spacious accommodations. Check-in times were respected, adding reliability for guests.

Cleanliness has mixed reviews; while some guests found the rooms adequately clean, others pointed out areas needing significant attention, particularly in the bathrooms. Floors and ventilation issues were common concerns, signaling a need for better maintenance and updates.

The standout feature of Quality Hotel & Suites is undoubtedly its staff, who are praised for their politeness, helpfulness and friendly demeanor. From reception to breakfast service, the staff's positive and attentive interactions greatly enhance the guest experience. Although a few comments on initial greetings suggest room for improvement, the overall sentiment towards the staff is overwhelmingly positive.

The pool, however, is a notable drawback. Many guests were disappointed to find it frequently closed or in poor condition, often during peak times and cited issues like algae and operational problems. This greatly detracted from their experience, as the advertised amenity was often unusable.

In conclusion, Quality Hotel & Suites offers a well-located and comfortable stay with commendable breakfasts and exceptional staff service, though it could benefit from refurbishments and improved pool maintenance.
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Hotel with Parking

Guests at Quality Hotel & Suites benefit from complimentary outdoor parking facilities during their stay.

Hotel for Honeymoon

Dog Friendly Hotel

Hotel with Swimming Pool

Outdoor Pool

Hotel with Free Wi-Fi

Business Hotel

Accessible Hotel

3-Star Hotel

Hotel with Outdoor Pool

Room Types

King Room with Sofa Bed This spacious room includes a coffee maker, free Wi-Fi and a sofa bed. Select rooms may feature a balcony.

Queen Room with Sofa Bed The double room provides air conditioning and a tea and coffee maker, as well as a private bathroom featuring a hairdryer. The unit offers 2 beds.

Business Suite The air-conditioned suite features 1 bedroom and 1 bathroom with a hairdryer. The suite provides a TV with cable channels, a tea and coffee maker, a seating area and heating. The unit offers 2 beds.

Double Room with Two Queen Beds The family room features a tea and coffee maker. The unit has 2 beds.

King Room - Non Smoking The double room features air conditioning and a tea and coffee maker, as well as a private bathroom boasting a hairdryer. The unit has 1 bed.

Queen Room with Whirlpool - Non Smoking

Queen Room - Non Smoking

Queen Room - Disability Access/Non Smoking

About Quality Hotel & Suites

License: 068051

Guest Reviews

7.0

Good

Location

Tucked in a prime spot, Quality Hotel & Suites boasts an enviable location that lives up to travelers' expectations. Its proximity to the city's attractions, restaurants and essential services like gas stations and cinemas makes it a convenient choice for visitors. Guests appreciate being close to the picturesque river trail, perfect for leisurely walks or taking the dog out for a stroll. The hotel's quiet ambiance and welcoming staff enhance the stay, making it a peaceful retreat despite being near the bustling city center. Easy access to business clients and the town adds to its appeal, making it an ideal choice for both leisure and business travelers. The nearby dining options and commendable breakfast make mornings enjoyable, while the comfortable beds ensure a restful night’s sleep. Overall, the well-located hotel offers clean rooms and quality service, providing a pleasant and hassle-free experience for its guests.

Breakfast

Quality Hotel & Suites offers a breakfast experience that generally leaves guests satisfied and impressed. Many travelers appreciate that breakfast is included with the room, which they find to be of great value. The breakfast is often described as very good with some even calling it excellent or fantastic. Guests enjoy a variety of options, including choices for larger breakfasts for a nominal extra charge.

The restaurant adjoining the hotel, where breakfast is served, receives high praise for its convenience and the good quality of food. Guests have access to a diverse menu and some specific mentions include hot coffee available in unlimited quantities and nourishing meal options.

The included lunch is also highly appreciated, seen as a beneficial bonus. With positive remarks on both breakfast and lunch, it’s clear that the hotel makes a significant effort to offer extensive and satisfying meals to its guests. The combination of comfortable accommodations and quality dining makes for a pleasant stay overall.

There is a minor suggestion for more variety in the breakfast offerings, but this does not overshadow the overall positive feedback. In summary, Quality Hotel & Suites provides commendable dining options that contribute to a high-quality guest experience.

Rooms

Quality Hotel & Suites offers rooms that are consistently praised for their cleanliness and spaciousness. Guests have noted the comfortable beds and the availability of all expected amenities, ensuring a comfortable stay. Despite the positive remarks about room cleanliness and comfort, there are frequent mentions of the hotel’s need for refurbishment. The rooms and corridors are described as old with worn carpets, peeling wallpaper and outdated decor. Issues such as loose plumbing in the showers, broken toilets and malfunctioning patio doors were also reported.

Moreover, some guests experienced noise due to thin walls, while others noted a musty smell and the need for better ventilation in the rooms. Despite these drawbacks, the hotel is conveniently located on the main strip, making it accessible for those with a car. Check-in times were honored as requested, adding a layer of reliability for guests’ arrival plans.

Overall, while the rooms provide a basic and clean environment, updates and repairs would significantly enhance the guest experience.

Beds

Quality Hotel & Suites receives high marks for the comfort of its beds. Guests consistently mention the comfortable bedding and pillows, noting that the beds are very comfortable and sometimes even described as super comfortable. Many find the rooms overall to be quite comfortable with the beds standing out as particularly satisfying, often exceeding expectations for this type of hotel. However, it's not all perfect; a few reviewers pointed out that some beds were worn out and uncomfortable. Despite this, the majority of the feedback praises the comfort of the beds, making it a strong point for the hotel. The spacious rooms also add to the level of comfort, providing a relaxing stay experience.

Cleanliness

Quality Hotel & Suites seems to have a mixed reputation when it comes to cleanliness. While some guests found their rooms clean and noted pleasant spaciousness, others pointed out significant issues that could use attention. Important areas of the rooms were generally clean, providing a decent level of comfort for some visitors. However, a recurring theme in the reviews is the need for renovation and improvement, particularly in bathrooms where mold and outdated facilities were common concerns. Floors often appeared dirty and there were frequent mentions of bad smells and visible dust. Despite these drawbacks, the hotel managed to deliver value for money for a few guests and offered a quiet stay. However, the overall sentiment leans towards the need for better maintenance and a thorough update to meet guest expectations fully.

Staff

At Quality Hotel & Suites, guests often highlight the exceptional caliber of the staff. Reviews frequently mention that the staff is not only polite and helpful but also extremely friendly and attentive. Many guests were particularly impressed by the warm and cheerful demeanor of the reception and breakfast staff. The positive interactions began as soon as guests arrived with reception staff consistently described as nice, smiling and providing great service. Words like courteous, pleasant and efficient are commonly used to describe the personnel, contributing to a welcoming atmosphere throughout the hotel. While most experiences with the staff have been overwhelmingly positive, a few noted opportunities for improvement in greeting upon arrival. Overall, the combination of courteous service and friendly, competent staff significantly enhances the guest experience at this well-located hotel.

Pool

Many guests at Quality Hotel & Suites have been disappointed with the state of the pool. A common issue cited was that the pool was frequently closed, even during peak times like the middle of summer and heatwaves, leaving many visitors feeling let down. In addition, some reviews mentioned the pool being green and full of algae, non-functional and outdated, making it unusable. There were also complaints about the pool being closed due to a lack of lifeguards or other operational problems. Overall, while the hotel does advertise having a pool, guests often found it closed or not up to standard during their stay.

Yes, Quality Hotel & Suites has pool(s) that belong to one or more of the following categories: Outdoor Pool.

No, a spa isn't available at Quality Hotel & Suites.

Yes, Quality Hotel & Suites welcomes dogs.

Yes, parking facilities are available at Quality Hotel & Suites.

No, Quality Hotel & Suites doesn't have a gym.

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