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Summary of reviewsExpress City Hotel offers an inviting experience in the heart of the city, praised for its prime location that places guests within easy reach of major attractions, shopping centers, and the picturesque old town, including the Arbat area. The hotel's central position is complemented by friendly and efficient staff, recognized for their professionalism and warmth, who ensure guests feel welcome and well attended to throughout their stay.
Guests particularly enjoy the excellent breakfast, which boasts a wide selection of delicious options catering to various tastes. The inclusion of breakfast in the room price, along with accommodating service, like providing a breakfast-to-go, adds to the overall appeal. The variety and freshness of the offerings, ranging from savory omelets and fried eggs to generous fruit selections, consistently exceed expectations.
The hotel's rooms are praised for their cleanliness and cozy atmosphere, ideal for short stays or business trips. While some guests note the compact size, others appreciate the functional and well-organized spaces, contributing to a comfortable experience. Maintaining high standards of hygiene, the hotel provides immaculate rooms and facilities, with clean bedding and linens, and daily cleaning services ensuring guests enjoy a pristine environment.
Express City Hotel's staff remains a highlight, lauded for their attentiveness and readiness to assist with any needs, from arranging taxis to offering helpful information. Their enthusiasm and knowledge create a supportive atmosphere conducive to a pleasant stay.
The reliable WiFi throughout the hotel enables seamless connectivity for guests, with most reviews affirming its efficiency and good coverage. Comfortable beds further enhance the guest experience, providing restful nights with cozy mattresses and soft bedding, though minor comments about bed dimensions and mattress firmness appear occasionally.
Overall, Express City Hotel impresses with its combination of convenience, excellent service, and cleanliness, making it a compelling option for travelers seeking a hassle-free, enjoyable stay in a vibrant urban setting. Show more
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Categories
Business Hotel
The term 'Express' implies efficiency and convenience, potentially offering quick check-in/out, business services, and good connectivity for travelers on a tight schedule.
Cheap Hotel
Repeatedly cited as one of the cheapest hotels in Shymkent with high ratings, offering strong value for budget travelers. Provides essential hotel services at a very accessible price point.
3-Star Hotel
Located in the city center, this hotel is a practical choice for travelers seeking efficiency and accessibility. It provides comfortable rooms and essential services suitable for business travelers. It offers great value for money.
Family Friendly Hotel
Room Types
Standard Double or Twin RoomProviding free toiletries and bathrobes, this twin/double room includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned twin/double room provides a flat-screen TV with cable channels, a private entrance, soundproof walls, a minibar as well as city views.
Guest Reviews
8.7
Very Good
Location
Express City Hotel boasts an enviable and convenient location in the heart of the city, making it an ideal choice for travelers eager to explore. Nestled right in the city center, guests are just a short stroll away from major attractions, vibrant shopping centers, and the charming old town, including the iconic Arbat area. The hotel's position is highly praised for its accessibility, allowing visitors to have most points of interest within walking distance. Guests have consistently lauded the hotel not only for its central location but also for the excellent service provided by the friendly and helpful staff. Coupled with a reputation for cleanliness and comfort, Express City Hotel offers an attractive price-quality ratio, making it a smart choice for those looking to experience the city with ease and convenience.
Breakfast
Express City Hotel delights its guests with an outstanding breakfast experience, receiving high praise for its variety and taste. The breakfast offerings are described as excellent, delicious, and plentiful, with a wide selection of dishes that cater to diverse tastes. Guests enjoy the inclusion of breakfast in the room price, and appreciate the thoughtful service, such as accommodating requests for earlier breakfast times or providing a breakfast-to-go option.
The buffet includes savory options like omelets and fried eggs, with guests particularly enjoying the very tasty omelets and freshly brewed coffee. The daily-changing menu keeps the experience fresh, offering choices from cereals and pastries to hearty dishes like samsa, hot chicken with mashed potatoes, and a generous array of fruits including cherries and watermelon.
Despite a few mentions of modest or scarce options at times, the overall consensus is that the breakfast not only meets but often exceeds expectations for this level of hotel. The excellent and friendly staff further enhance the breakfast experience, making it a high point of guests' stays. The combination of a great location, clean accommodations, and delicious breakfast makes Express City Hotel a compelling choice for travelers.
Rooms
Express City Hotel offers rooms that are consistently described as clean, cozy, and functional, often praised for their tidiness and minimalist style. While most reviews emphasize the compact nature of the rooms, guests often find them comfortable and appreciate their suitability for short stays, especially for business trips. The spaces, though small, are peaceful and thoughtfully organized, providing only what is necessary for a convenient stay.
Despite the tight quarters, many guests find the rooms cozy and well-maintained, with some describing them as exceeding expectations with their brightness and modern renovation. Cleanliness is a notable positive, with many reviewers highlighting the absence of foreign odors and overall tidiness. However, potential guests should be aware of the limited space; some feel the rooms are too small, with space constraints apparent particularly for those planning longer stays or sharing with another person.
Functional touches like wall-mounted hangers replace more traditional storage solutions, a point that some may find limiting. Guests looking for more spacious accommodations might find the rooms cramped, with little room to move around. Nonetheless, for travelers focused on affordability and efficiency, Express City Hotel offers a clean and cozy option in a convenient location.
Beds
Express City Hotel provides guests with a generally satisfying experience when it comes to the comfort of its beds. Many reviews highlight the beds as extremely comfortable, with cozy mattresses and soft bedding contributing to a restful night's sleep. A recurring theme is the cleanliness and presentation of the beds, with snow-white sheets enhancing the overall impression. For those concerned with back support, the double bed is specifically noted as beneficial. Despite occasional comments about beds being narrow and short or mattresses being less than perfect, the hotel's beds are mostly praised for their comfort and quietness. The hotel's convenient location near the city center and helpful staff further add to a positive stay. Overall, the bedding experience at Express City Hotel seems to leave guests content, supporting moments of relaxation in clean, cozy surroundings.
Cleanliness
Express City Hotel consistently impresses its guests with its outstanding cleanliness and friendly atmosphere. Visitors frequently highlight the immaculate state of the rooms and hotel facilities, noting that everything is consistently clean and tidy. The hotel offers clean bedding and fresh linens, with daily cleaning services ensuring that the rooms remain in pristine condition. Despite being described as a small hotel, it boasts a cozy ambiance with well-maintained spaces throughout. Staff members are commended for their politeness and attentiveness, contributing to a pleasant stay for guests. The hotel's commitment to cleanliness is emphasized with meticulous attention to details, such as snow-white bedding and the absence of any outside odors in the rooms. While there were isolated mentions of less satisfactory cleaning experiences, these were exceptions in an otherwise overwhelmingly positive portrayal of the hotel's hygiene standards.
Staff
Express City Hotel consistently earns high praise for its exceptional staff, who are recognized for their warm and welcoming demeanor. The reviews emphasize the friendly and polite nature of the staff, whose responsiveness and attentiveness stand out prominently. Visitors frequently comment on their professionalism and efficiency, highlighting a team that is always eager to help and accommodate requests with a smile. The reception staff receives special mention for being enthusiastic and knowledgeable, often going above and beyond in assisting guests with inquiries and bookings, such as arranging taxis and providing useful information. Guests find comfort in the staff's ability to promptly fulfill their needs, creating a supportive and well-managed environment. The positive atmosphere is further enhanced by the staff's ability to maintain clean and comfortable accommodations, contributing to a satisfying stay at this conveniently located hotel. Overall, the guest reviews paint a picture of a highly skilled and friendly team, ensuring a pleasant experience for all who visit Express City Hotel.
Wi-Fi
Express City Hotel presents a reliable and functional WiFi experience for its guests, appreciated by many for its widespread availability and solid performance. The WiFi works throughout the hotel, ensuring connectivity in all areas, with a generally stable speed of 10 megabits. Guests have highlighted the good signal strength found everywhere in the hotel, allowing seamless browsing and use of online services. While there have been occasional mentions of slow or unstable connections, the overall sentiment is that the WiFi is sufficient for typical usage. Most reviews characterize the hotel’s WiFi as effective, with some even describing it as excellent, demonstrating thoughtful attention to guest needs in a world where connectivity is essential.
No, Express City Hotel doesn't have any pool.
No, a spa isn't available at Express City Hotel.
No, Express City Hotel doesn't allow dogs.
No, parking facilities aren't available at Express City Hotel.