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Summary of reviewsKARAVANSARAY Turkistan Hotel - Free FLYING THEATRE Entrance is celebrated for its central location in Turkistan with guests praising its proximity to key attractions, shops and restaurants. The strategic positioning near the Mausoleum of Khodja Ahmed Yasawi and the Caravanserai Center adds to its allure, offering beautiful views and a vibrant surrounding area.
The breakfast offerings have received mixed reviews. Many guests laud the hearty and varied options including fruits, vegetables, pastries and made-to-order omelettes. However, some feel that the selection could be more extensive and improved to match a five-star standard.
Dinner at the hotel's restaurant is generally praised for its delicious and diverse cuisine, particularly the local dishes. The service, provided both in-room and at the restaurant, is appreciated, although some guests have noted slow service and high prices.
Rooms at the KARAVANSARAY Turkistan Hotel are highly praised for their spaciousness, cleanliness and modern amenities. Guests enjoy the elegant furnishings, comfortable beds, heated bathroom floors and stunning views from their balconies. Though there are occasional housekeeping issues, they do not significantly detract from the positive feedback.
Cleanliness is a strong point with the hotel frequently highlighted for its immaculate condition. The daily cleaning services and well-maintained environment contribute significantly to guest satisfaction.
The staff are consistently praised for their politeness, friendliness and attentiveness. Exceptional service is noted across various departments with particular mention of individuals who go above and beyond to enhance the guest experience.
The Wi-Fi service receives positive feedback for its good coverage and reliability, though there are occasional mentions of weak signals in certain areas.
The spa facilities are highly regarded for their luxury, cleanliness and array of services including Turkish baths, saunas and steam rooms. The inclusion of spa access in the accommodation price adds great value, despite some minor complaints about procedure availability and pricing.
The gym, while primarily equipped for strength training, is praised for its quality and cleanliness. However, the absence of a swimming pool is a notable downside with many guests expressing the desire for its inclusion to enhance the five-star experience.
Parking facilities are convenient and well-received, enhanced by the use of electric vehicles operated by helpful staff.
The hotel is highly recommended for families, offering spacious rooms, family-oriented amenities and complimentary entertainment such as the Altyn Samuryk Flying Theater and the Horse Show. The welcoming atmosphere and attentive staff contribute to a pleasant family stay.
Beds are frequently praised for their comfort with many guests appreciating the high-quality linens and the softness of the mattresses and pillows, ensuring a restful sleep environment.
In summary, KARAVANSARAY Turkistan Hotel delivers a luxurious and comfortable experience with notable strengths in location, staff service, cleanliness and room quality. While there are minor areas for improvement, the hotel consistently meets high expectations typical of a five-star establishment.
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