Strand Hotel

Singapore 1.29852900, 103.84993000 , 25 Bencoolen Street (Show on Map)
7.8
Good


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1 room2 guests 1 room, 2 guests
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Summary of reviewsStrand Hotel enjoys an exceptionally convenient location in the heart of Singapore, making it an excellent choice for travelers looking to explore the city. The hotel is well-connected via multiple MRT stations and bus stops, providing easy access to key attractions. Despite its central position, the hotel maintains a peaceful atmosphere, offering guests a quiet retreat after a busy day of sightseeing. Nearby, guests can find a variety of shopping centers, eateries and convenience stores to cater to all needs around the clock.

The rooms at Strand Hotel are generally praised for their spaciousness and cleanliness. Many guests appreciate the comfortable beds and functional amenities, though some note the decor feels outdated and there are occasional issues with the hot water supply and air conditioning. Despite these downsides, the daily cleaning service and attention to maintenance largely ensure a pleasant stay.

Many guests commend the hotel's cleanliness, highlighting spotless rooms and attentive housekeeping staff. However, some isolated issues such as dirty carpets and musty smells have been reported, indicating areas that could benefit from improved upkeep and maintenance.

The hotel's staff is widely appreciated for their friendliness and helpfulness with many guests noting their warm and professional demeanor. The efficient check-in and check-out processes and the attentive service of the housekeeping team contribute significantly to the positive guest experience, despite occasional inconsistencies in front desk service.

Strand Hotel offers reliable free Wi-Fi, appreciated by guests for its decent speed and ease of connectivity. The hotel also features the convenience of free parking for guests, though the absence of a lift from the basement car park to the lobby might be a consideration for those with heavy luggage.

Family travelers find the Strand Hotel to be a suitable choice with spacious family rooms and a child-friendly environment. The accommodations provide good value for money, making it an ideal option for family vacations. The hotel's proximity to lively nightlife areas and eateries also appeals to those looking to enjoy the city’s vibrant evening scene.

Guests generally find the beds comfortable, contributing to a restful stay, though some reviews mention the pillows and blankets could be improved. As a three-star accommodation, the Strand Hotel offers basic yet adequate facilities, aligning with its star rating despite the lack of modern luxuries like a swimming pool or gym. Business travelers also find the hotel commendable due to its excellent location and suitable business facilities.

Overall, Strand Hotel stands out for its strategic location, spacious and clean rooms and friendly staff, making it a valuable option for both business and leisure travelers visiting Singapore.
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Hotel with Parking
Strand Hotel offers free parking for in-house guests, subject to availability. This provides a budget-friendly parking option for guests, although availability may vary.

Small Hotel
Located on Bencoolen Street, Strand Hotel offers a convenient and comfortable stay with its well-equipped rooms and central location. The intimate setting and accessible amenities provide a cozy experience for travelers.

3-Star Hotel
Located in the Bencoolen area, this hotel offers a convenient base for exploring the city's cultural and historical sites. It provides affordable accommodations with essential amenities, making it a practical choice for budget-conscious travelers.

Family Friendly Hotel

Hotel near Nightlife Spots

Business Hotel

Room Types
Standard Double Room With air conditioning, this non-smoking double room is equipped with a flat-screen TV and electric kettle. The private bathroom comes with a shower, free toiletries and slippers.

Deluxe Double Room With air conditioning, this larger, non-smoking double room is equipped with a flat-screen TV and electric kettle. The private bathroom comes with a shower, free toiletries and slippers.

Deluxe Twin Room With air conditioning, this larger, non-smoking twin room is equipped with a flat-screen TV and electric kettle. The private bathroom comes with a shower, free toiletries and slippers.

Family Room With air conditioning, this spacious, non-smoking family room is equipped with a flat-screen TV and electric kettle. The private bathroom comes with a shower, free toiletries and slippers. Bed selection will be subject to availability.

Standard Twin Room With air conditioning, this non-smoking twin room is equipped with a flat-screen TV and electric kettle. The private bathroom comes with a shower, free toiletries and slippers.

Day Use - Deluxe Double Room from 12pm to 6pm (6hours) This double room features a view, soundproofing and air conditioning. Please note that this rate is only applicable for Day use only and not applicable for overnight stay.

Day Use - Deluxe Double Room from 2pm-8pm (6hours) This double room has a electric kettle, soundproofing and air conditioning. Please note that this rate is only applicable for Day use only and not applicable for overnight stay.

Day Use - Deluxe Twin Room from 2pm-8pm (6 hours) This twin room features a soundproofing, electric kettle and air conditioning. Please note that this rate is only applicable for Day use only and not applicable for overnight stay

Day Use - Deluxe Twin Room from 12pm to 6pm (6hours) This twin room has air conditioning, electric kettle and soundproofing. Please note that this rate is only applicable for Day use only and not applicable for overnight stay

Daycation Promo (12 hours) - Standard Room from 7am to 7pm Rooms are 18 square metres. Please note that this room is strictly for same day check-in and check out. No overnight stay are allowed.

Quadruple Room Providing free toiletries, this quadruple room includes a private bathroom with a shower. The air-conditioned quadruple room provides a flat-screen TV, soundproof walls, an iPad, a wardrobe as well as city views. The unit offers 2 beds.

Guest Reviews
7.8
Good
Location
Strand Hotel boasts an exceptionally convenient location for travelers keen to explore Singapore's vibrant cityscape. Positioned equidistant from major attractions, the hotel offers effortless access to several MRT stations, including the Bencoolen, Downtown and Circle Lines, putting the whole city within easy reach. The proximity to multiple bus stops further enhances its accessibility, making it a prime choice for those relying on public transport.

Despite being situated right in the city center, the hotel maintains a quiet atmosphere, promising a peaceful retreat after a day of sightseeing. Numerous shopping centers, eateries and convenience stores, including a 7-Eleven, are just a stone's throw away, catering to all guest needs round the clock. Tourist spots such as the Singapore National Museum and Fort Canning Park are within a short walking distance and major destinations like Bugis Junction and Orchard Road can be easily reached from the hotel.

Even though the hotel may lack some modern luxuries and have occasional issues like lukewarm water, its strategic location, spacious rooms and superb connectivity by MRT and buses make it a valuable choice for both business and leisure travelers. The staff's friendliness and helpfulness further ensure a pleasant stay, underscoring the hotel's reputation as a comfortable and accessible accommodation option in the heart of Singapore.

Breakfast
Strand Hotel lacks breakfast facilities and there's no buffet option available, which disappointed some guests expecting more from their booking. Although the breakfast service is not provided within the hotel, there are alternative dining options nearby. Guests can conveniently cross the street to the Food Court or Bencoolen Street for a variety of breakfast choices. Dynasty Food, across the street and signature toast from the nearby food stall market come recommended. Despite these external options, the lack of an inclusive breakfast was an inconvenience mentioned by several guests. The staff, however, are recognized for their pleasant demeanor and efforts to assist guests. Exploring local cafes and eateries around the area can enhance the overall experience, as the hotel is close to popular spots such as Orchard Road, Clarke Quay and Esplanade Park.

Rooms
The rooms at Strand Hotel are generally praised for their spaciousness and cleanliness. Guests frequently highlight how large and accommodating the rooms are, making them suitable for both families and individuals. The ambiance is described as comfortable with beds being noted as particularly comfy and rooms being functional and tidy.

However, several reviewers felt the décor and facilities were outdated with some noting the presence of old furniture, carpets and basic amenities. There were consistent reports of issues with the hot water supply and air conditioning, leading to some discomfort during the stay. Additionally, noise insulation seems to be a problem, especially with sounds from the hallway and neighboring rooms being audible.

While some rooms showed signs of age and required renovation, many guests still found the rooms clean and well-maintained with daily cleaning services. There were occasional mentions of unpleasant smells and humidity, contributing to a less inviting atmosphere in certain rooms.

Overall, the spacious and clean rooms provide good value for money, making the hotel a decent option for those who prioritize room size and cleanliness but may not be ideal for guests looking for modern amenities and updated interiors.

Beds
At Strand Hotel, guests have varied opinions about the beds, but generally, the feedback leans towards the positive. Many guests find the beds to be comfortable and conducive to a good night’s rest, describing them with terms like comfy, very comfortable and excellent. There are numerous mentions of spacious rooms with large, comfy beds that accommodate families well.

However, not all experiences are glowing. Some guests found the beds to be too firm or even rock-hard and several reviews indicate that the pillows were not comfortable, sometimes being too small or described as like a rock. Additionally, a few reviewers pointed out issues with the thinness of the blankets, leading to discomfort during cooler nights.

Despite the mixed feedback on firmness, there is a consensus that cleanliness and room space are commendable, offering a pleasant overall stay. The interactions with staff also appear to be overwhelmingly positive with many highlighting the friendly and accommodating nature of the team.

Cleanliness
At Strand Hotel, the cleanliness received varied feedback with a predominance of positive remarks. Many guests praised the rooms for being clean, spotless and well-maintained, highlighting frequent cleaning service and friendly, attentive housekeeping staff. Rooms were often described as spacious and comfortable with laundered and clean bedding. The air conditioning functioned well and the overall environment was clean and pleasant.

However, a subset of reviews mentioned areas needing improvement. There were isolated reports of dirty carpets, stained bath mats and musty smells. Some guests encountered dust, mould and cleanliness concerns in the bathrooms. Other negative experiences included issues like old furniture and persistent noise pollution from the hallways. In rare instances, guests reported bed bugs and ant infestations, further detracting from their stay.

Overall, while the Strand Hotel generally met expectations of cleanliness, some areas would benefit from improved upkeep and maintenance. The location's accessibility and friendly staff contributed to a positive experience despite the occasional lapses in cleanliness.

Staff
The staff at Strand Hotel generally receive praise for their friendliness and helpfulness, described as accommodating, supportive and professional. Check-ins and check-outs are noted to be efficient and many guests commend the team for their warm and welcoming manner. Specific mentions highlight the doorman and housekeeping staff as particularly attentive. Reviews indicate that the staff are polite, kind and courteous with some guests appreciating the swift and appropriate responses to their requests. The front desk service is also frequently acknowledged positively, showcasing a high standard of customer service.

However, several reviews suggest inconsistencies with the front desk staff, highlighting instances of unfriendliness and unprofessional behavior. There are occasional criticisms about the lack of training and unwillingness to assist, impacting the overall guest experience. Some guests found the reception staff to be cold, slow in processing bookings and lacking a welcoming attitude. The housekeeping service, while generally satisfactory, also faces critique for periodic lapses in maintaining room cleanliness.

Despite these mixed experiences, the efforts of certain staff members stand out, creating a generally positive atmosphere rooted in kindness and professionalism. Friendly and accommodating attitudes, especially within the service and housekeeping teams, often mitigate the less favorable interactions noted by guests.

Wi-Fi
Strand Hotel provides its guests with free Wi-Fi, making it easy to stay connected throughout their stay. Reviews highlight the availability of a good, decently fast and even excellent Wi-Fi service, allowing guests to connect with ease. Many appreciated the reliable internet access, noting that it worked well during their time at the hotel. Additionally, there are charging outlets, enhancing the convenience for guests. Although a couple of reviews mentioned less satisfactory experiences, the overall sentiment is positive with most guests being satisfied with the hotel's Wi-Fi.

Parking
The Strand Hotel offers the convenience of free parking reserved exclusively for guests, which is a significant plus for many. The available parking areas are well-maintained with car safety being addressed. Though the hotel features a basement car park, it does not have a lift from the car park to the lobby, which could be a consideration for those with heavy luggage. While some reviews mentioned the absence of parking, others highlighted that free parking areas are conveniently located near the entrance. Overall, the parking facilities are generally perceived positively, noted as decent and good by several guests.

Family
The Strand Hotel offers a variety of options that cater to families, providing a welcoming and child-friendly environment. The family rooms and suites are particularly praised for their spaciousness, making them ideal for family trips, whether for a short stay or a longer vacation. The accommodations are noted to be perfect for families with some rooms capable of accommodating up to five people, which is ideal for larger families or groups. The hotel is highly recommended for family stays, offering good value for money and being a great option for families with both small children and teenagers. The helpful and accommodating staff contribute to a family-friendly atmosphere, ensuring a pleasant experience for all family members. Overall, the Strand Hotel positions itself as a wonderful choice for family vacations with large, well-equipped rooms that meet the needs of travelers with children.

Nightlife
The Strand Hotel is ideally situated for those seeking vibrant nightlife experiences. Surrounded by numerous eateries, guests have a variety of options for late night snacks and dining. The hotel is not far from Clarke Quay and downtown nightlife, making it a convenient choice for night owls. Visitors can explore bustling nightlife streets and nearby tourist attractions with bars and places to eat always within reach. Public transportation to nightlife areas is relatively okay and a nightlife guide is available to help guests navigate the local scene. While some noise from nearby venues can be heard, particularly on Saturday nights, the area is generally not crowded, providing a lively yet manageable atmosphere for enjoying the evenings in the city.

3 Star
Strand Hotel, a three-star accommodation located in the heart of town, offers basic yet adequate facilities for travelers. While the exterior appears rundown and the lack of amenities like a swimming pool, gym area or restaurant is noticeable, the rooms are clean and relatively spacious compared to many newer hotels. However, the room interiors might come across as drab and dark to some guests and the hotel lacks modern conveniences such as smart TVs with limited TV channels available.

Despite being officially classified as a three-star hotel and having sufficient facilities for its rating, some guests feel the room rates are too high for the standard offered. It's considered a solid choice within the three-star category, potentially the best among similar-rated hotels in the area, but some visitors believe the hotel falls short of typical three-star standards and suggest it might be worth considering a four-star hotel for better amenities and overall value.

Business
The Strand Hotel is highly regarded for its suitability for business travelers. It offers excellent facilities tailored to business needs, including well-equipped conference meeting rooms and dedicated business meeting spaces. The hotel's ideal location is noted for its convenience for business purposes. Guests have participated in international conferences here and found the venue near the hotel to be favorable. While the lobby might seem somewhat outdated, the overall cleanliness of the hotel meets the expectations typical of a business hotel. Overall, the Strand Hotel stands out as a great choice for professionals on business trips.


No, Strand Hotel doesn't have any pool.

No, a spa isn't available at Strand Hotel.

No, Strand Hotel doesn't allow dogs.

Yes, parking facilities are available at Strand Hotel.

No, Strand Hotel doesn't have a gym.

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