The Quay Hotel
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Summary of reviewsThe Quay Hotel in Singapore receives high praise for its strategic and central location, which places it within walking distance of key attractions like Marina Bay, Chinatown and Clarke Quay. The hotel's prime position, coupled with its proximity to multiple MRT stations and bus stops, makes it exceptionally convenient for guests to explore the city either on foot or via public transport. Additionally, the nearby parks, rivers, food courts and various cultural and entertainment venues further enhance its appeal, providing a vibrant yet quiet environment.
Despite the absence of an in-house breakfast service, The Quay Hotel is favorably situated near various dining options, including the famous Lau Pa Sat hawker center, Gardens By The Bay and a superb Thai restaurant right next to the hotel. Guests enjoy easy access to a range of eateries, from street food stalls to Michelin-starred restaurants, ensuring a diverse and satisfying culinary experience.
Guest feedback highlights the comfort and cleanliness of the rooms, despite their compact size. The rooms are well-equipped with modern amenities, comfy beds and clean, newly renovated spaces with some offering picturesque city views. The professional, friendly and helpful staff contribute significantly to the overall positive experience, ensuring smooth and hassle-free check-ins and check-outs while providing local advice and arranging transportation.
The cleanliness of the hotel is generally well-regarded with daily housekeeping maintaining high standards. The rooms and common areas are kept clean and organized, although some guests noted the need for carpet replacements and a refresh of the hotel lobby.
Overall, The Quay Hotel stands out for its excellent location, comfortable bedding and friendly staff. Its value-for-money proposition makes it an ideal choice for short stays, business travelers and families looking for a convenient and pleasant base from which to explore all that Singapore has to offer.
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Despite the absence of an in-house breakfast service, The Quay Hotel is favorably situated near various dining options, including the famous Lau Pa Sat hawker center, Gardens By The Bay and a superb Thai restaurant right next to the hotel. Guests enjoy easy access to a range of eateries, from street food stalls to Michelin-starred restaurants, ensuring a diverse and satisfying culinary experience.
Guest feedback highlights the comfort and cleanliness of the rooms, despite their compact size. The rooms are well-equipped with modern amenities, comfy beds and clean, newly renovated spaces with some offering picturesque city views. The professional, friendly and helpful staff contribute significantly to the overall positive experience, ensuring smooth and hassle-free check-ins and check-outs while providing local advice and arranging transportation.
The cleanliness of the hotel is generally well-regarded with daily housekeeping maintaining high standards. The rooms and common areas are kept clean and organized, although some guests noted the need for carpet replacements and a refresh of the hotel lobby.
Overall, The Quay Hotel stands out for its excellent location, comfortable bedding and friendly staff. Its value-for-money proposition makes it an ideal choice for short stays, business travelers and families looking for a convenient and pleasant base from which to explore all that Singapore has to offer.
3-Star Hotel
Situated near the Singapore River, this hotel boasts a prime location with easy access to Clarke Quay's vibrant nightlife and dining scene. It offers modern amenities and comfortable rooms, making it suitable for both leisure and business travelers.
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Business Hotel
Accessible Hotel
Guest Reviews
The Quay Hotel's location is one of its most lauded features, placing it conveniently close to numerous key attractions in Singapore. The hotel is ideally situated within walking distance of Marina Bay, Chinatown and Clarke Quay, providing easy access to several famous tourist spots, restaurants and bars. Public transportation options are abundant with multiple MRT stations and bus stops just steps away from the hotel entrance. This central positioning makes it perfect for exploring the city either on foot or via public transport, enhancing the overall convenience for guests. Additionally, the hotel is near parks, the river, food courts and various cultural and entertainment venues, which adds to its appeal. Guests frequently highlight the quiet surroundings, despite being in a prime location, as well as the value for money that the hotel offers. Overall, the strategic and central location of The Quay Hotel makes it an excellent base for sightseeing and experiencing all that Singapore has to offer.
The Quay Hotel, while receiving high marks for its location and amenities, does not provide a breakfast service, which has been a common point of concern among guests. Many have noted the lack of breakfast options with some even mentioning that breakfast was advertised but not included in their stay. This has led to some disappointment, particularly among those who booked expecting a morning meal. Despite the absence of breakfast at the hotel, there are convenient alternatives within walking distance, allowing guests to find ample breakfast and lunch options in the nearby area. However, the hotel's decision to discontinue its breakfast service has left some wishing for the convenience and comfort of an in-house dining option.
The Quay Hotel boasts an excellent location along the riverfront, making it an ideal spot for dinner excursions. Guests appreciate the proximity to a variety of dining options, including the renowned Lau Pa Sat hawker center and the lush Gardens By The Bay. The nearby Funan Mall offers convenient choices for dinner or brunch as well. A standout mention is the superb Thai restaurant right next to the hotel, which adds to the diverse culinary experiences available.
The area is dotted with numerous local restaurants, bars and pubs, providing endless options for food and drinks. From street food stalls to Michelin-starred venues, there is something to satisfy every palate. Guests find it easy to explore and indulge in the local cuisine with many top-rated eateries and nightlife spots just a short walk away. The hotel’s location also provides easy access to convenience stores like 7-Eleven, ensuring all needs are met.
Overall, the abundance of high-quality dining choices and the ease of access to them make The Quay Hotel a favorable option for those who wish to enjoy the vibrant food scene of the city.
The Quay Hotel offers a variety of room sizes with many guests noting the rooms as small but well-equipped and clean. The cleanliness and comfort of the rooms are consistently praised, highlighting clean bedding, tidy showers and newly renovated spaces. Despite the smaller size, rooms come equipped with all necessary amenities, including comfy beds, modern bathrooms and tea and coffee making facilities. Some rooms provide picturesque views of the city and Marina Bay Sands, adding to the appeal for tourists.
However, there are notable drawbacks. Many guests reported that the rooms are very small, particularly cramped for those with large suitcases. Noise is another common issue, especially for rooms facing busy streets or near nightlife venues. The absence of windows in some rooms, as well as issues with soundproofing, also detracts from the overall experience for some patrons.
On the positive side, the staff at The Quay Hotel are described as friendly and helpful and the central location is a significant perk with easy access to the MRT, Riverside and Marina. The hotel’s rooftop terrace offers a pleasant communal area, although some of its furniture is in need of repair.
Overall, The Quay Hotel stands out for its immaculate and modern rooms, despite their compact nature. It’s a suitable option for short stays or for solo travelers who prioritize location and cleanliness over spaciousness.
Travelers to The Quay Hotel consistently praise the comfort of the beds, describing them as clean, cozy and conducive to a good night's rest. Many guests have highlighted the beds for their comfort with several claiming it's the most comfortable sleep they've had while on holiday. The bedding quality is often mentioned and while a few found the mattresses too firm or worn, the general consensus leans heavily toward satisfaction.
However, there are occasional mentions of minor inconveniences such as noisy bed frames, creaky or lumpy mattresses and particularly hard pillows, which may cause some discomfort. Despite these few issues, most visitors enjoyed a restful sleep, noting that the beds are well-maintained and comfortable. The size of the beds also receives positive remarks, including those in smaller rooms with guests appreciating the space and cleanliness.
Overall, The Quay Hotel provides a comfortable bedding experience that seems to satisfy the majority of its guests, contributing positively to their stays.
The Quay Hotel receives mostly positive feedback regarding its cleanliness from guests. The rooms are described as clean, well-kept and modern with daily housekeeping maintaining a high standard. Guests often commend the fresh and tidy bathrooms, which are spacious and functional. The cleaning staff are noted for being friendly and professional, often going above and beyond to ensure guest comfort, including providing clean towels daily.
However, there are some concerns related to the hotel's carpets, which are frequently mentioned as dirty, stained or in need of replacement. These issues appear to detract from the overall cleanliness for some guests. Despite this, the majority of the rooms and common areas are kept clean and organized.
The hotel lobby and entrance receive mixed reviews with some guests noting broken tiles and outdated appearances. Nonetheless, the hotel's value for money and comfortable accommodations in a convenient location remain strong selling points, making it a solid choice for travelers prioritizing cleanliness and accessibility.
The feedback from guest reviews of The Quay Hotel consistently highlights the exceptional friendliness and helpfulness of the staff. Guests frequently mention that the reception team is particularly warm and accommodating, ensuring that check-in and check-out processes are smooth and hassle-free. The supportive nature of the hotel staff is evident with many instances of them going above and beyond to aid guests, including returning lost items and assisting with luggage.
From courteous and kind interactions to providing local advice and arranging transportation, the staff is praised for their consistent and efficient service. The night shift personnel and cleaning staff also receive commendations for their diligence and kindness. The hotel's personnel appear to make every effort to ensure guests feel comfortable and welcomed, contributing significantly to the overall positive experience at The Quay Hotel.
The Wi-Fi experience at The Quay Hotel receives mixed reviews from guests. Many guests appreciated the free, fast and reliable Wi-Fi available throughout the hotel, highlighting its good performance and consistent coverage. Several comments mentioned good Wi-Fi and air conditioning, making their stay comfortable. Another positive aspect is the provision of USB sockets conveniently located at the bedside.
However, there are significant drawbacks noted by other guests. Some reported that the Wi-Fi was weak, spotty or even non-existent in certain areas of the hotel, leading to an unreliable connection overall. The limitations of the service, such as access restrictions to only three devices and the need for daily password changes, were inconvenient for some. Issues like unsecured Wi-Fi, lack of reliability for streaming services like Netflix and the general instability of the connection were also highlighted.
In summary, while The Quay Hotel offers commendable free Wi-Fi with good coverage in some rooms, the service varies greatly. The inconsistency and limitations of the Wi-Fi could be improved to meet the expectations of all guests.
The Quay Hotel has garnered positive feedback for its family-friendly atmosphere, making it a charming destination for those traveling with children. Guests appreciate the spacious family rooms, which are equipped to accommodate young ones comfortably, including the provision of a free baby bed and a cot for infants. The hotel's layout is noted for being easy to navigate with small children and with friendly and helpful staff always at the ready, any room adjustments needed for families are handled smoothly.
While the hotel might not be teeming with kid-specific amenities, it offers a peaceful and quiet ambiance that many families find appealing. The availability of free water bottles and refill stations ensures that staying hydrated is hassle-free. Despite some minor inconveniences like the lack of in-room cutlery and needing to use a communal microwave, the overall sentiment is that The Quay Hotel is particularly well-suited for short stays and one-night stopovers, offering a cozy and welcoming retreat for families. Guests looking for a pleasant stay with their children often express a desire to return, thanks to the hotel's accommodating and friendly environment.
The Quay Hotel, a three-star establishment, provides a fulfilling stay with essential amenities at competitive prices, making it an excellent choice for budget-conscious travelers. While it is not a luxurious option, the hotel offers good value for money, particularly by Singapore standards and is ideal for those looking to explore the city due to its convenient location in the heart of Chinatown. Guests appreciate the clean and comfortable rooms, despite the basic facilities. The staff receive high marks for their kindness and service.
However, there are a few drawbacks, such as noise from the nearby bar and a lack of in-house dining options since the hotel doesn't have its own kitchen or serve breakfast. Despite these minor inconveniences, the overall ambiance and comfort make it a reasonable option, particularly when considering the affordable rates compared to pricier alternatives in the area. The Quay Hotel stands out for its cost-effectiveness and essential amenities, ensuring a pleasant stay for those looking for value in Singapore.
The Quay Hotel presents itself as a budget-friendly and functional choice for business travelers. Positioned conveniently close to the business district, it offers easy access to public transport and is located near offices around Hong Kong Street. Guests appreciate the clean rooms and find the desks particularly useful for work purposes. The super friendly and helpful receptionists enhance the overall experience. However, it is important to note that the communal areas are found lacking by some visitors. Despite this shortfall, the hotel remains an excellent option for a layover owing to its combination of value and practicality.
The Quay Hotel offers exceptional accessibility for guests with disabilities, making it an ideal choice for those seeking convenience in transportation and sightseeing. Its prime location is highlighted by its close proximity to Clarke Quay MRT and other public transport options, including bus stops right outside the hotel and subway stations within walking distance. This makes it very easy for guests to reach key attractions such as Marina Bay Sands and other major sightseeing spots. The hotel's surroundings are also walkable, enhancing the ease of exploration in the city.
Despite some drawbacks, like the absence of instructional details for shower and toilet usage and limited information provided at reception, the overall accessibility and transport convenience stand out as its defining features. Guests appreciate its easy access to public transit and the benefit of being well-connected to the city's attractions, making The Quay Hotel a practical choice for those looking to navigate Singapore with ease.
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Location
Breakfast
Dinner
The area is dotted with numerous local restaurants, bars and pubs, providing endless options for food and drinks. From street food stalls to Michelin-starred venues, there is something to satisfy every palate. Guests find it easy to explore and indulge in the local cuisine with many top-rated eateries and nightlife spots just a short walk away. The hotel’s location also provides easy access to convenience stores like 7-Eleven, ensuring all needs are met.
Overall, the abundance of high-quality dining choices and the ease of access to them make The Quay Hotel a favorable option for those who wish to enjoy the vibrant food scene of the city.
Rooms
However, there are notable drawbacks. Many guests reported that the rooms are very small, particularly cramped for those with large suitcases. Noise is another common issue, especially for rooms facing busy streets or near nightlife venues. The absence of windows in some rooms, as well as issues with soundproofing, also detracts from the overall experience for some patrons.
On the positive side, the staff at The Quay Hotel are described as friendly and helpful and the central location is a significant perk with easy access to the MRT, Riverside and Marina. The hotel’s rooftop terrace offers a pleasant communal area, although some of its furniture is in need of repair.
Overall, The Quay Hotel stands out for its immaculate and modern rooms, despite their compact nature. It’s a suitable option for short stays or for solo travelers who prioritize location and cleanliness over spaciousness.
Beds
However, there are occasional mentions of minor inconveniences such as noisy bed frames, creaky or lumpy mattresses and particularly hard pillows, which may cause some discomfort. Despite these few issues, most visitors enjoyed a restful sleep, noting that the beds are well-maintained and comfortable. The size of the beds also receives positive remarks, including those in smaller rooms with guests appreciating the space and cleanliness.
Overall, The Quay Hotel provides a comfortable bedding experience that seems to satisfy the majority of its guests, contributing positively to their stays.
Cleanliness
However, there are some concerns related to the hotel's carpets, which are frequently mentioned as dirty, stained or in need of replacement. These issues appear to detract from the overall cleanliness for some guests. Despite this, the majority of the rooms and common areas are kept clean and organized.
The hotel lobby and entrance receive mixed reviews with some guests noting broken tiles and outdated appearances. Nonetheless, the hotel's value for money and comfortable accommodations in a convenient location remain strong selling points, making it a solid choice for travelers prioritizing cleanliness and accessibility.
Staff
From courteous and kind interactions to providing local advice and arranging transportation, the staff is praised for their consistent and efficient service. The night shift personnel and cleaning staff also receive commendations for their diligence and kindness. The hotel's personnel appear to make every effort to ensure guests feel comfortable and welcomed, contributing significantly to the overall positive experience at The Quay Hotel.
Wi-Fi
However, there are significant drawbacks noted by other guests. Some reported that the Wi-Fi was weak, spotty or even non-existent in certain areas of the hotel, leading to an unreliable connection overall. The limitations of the service, such as access restrictions to only three devices and the need for daily password changes, were inconvenient for some. Issues like unsecured Wi-Fi, lack of reliability for streaming services like Netflix and the general instability of the connection were also highlighted.
In summary, while The Quay Hotel offers commendable free Wi-Fi with good coverage in some rooms, the service varies greatly. The inconsistency and limitations of the Wi-Fi could be improved to meet the expectations of all guests.
Family
While the hotel might not be teeming with kid-specific amenities, it offers a peaceful and quiet ambiance that many families find appealing. The availability of free water bottles and refill stations ensures that staying hydrated is hassle-free. Despite some minor inconveniences like the lack of in-room cutlery and needing to use a communal microwave, the overall sentiment is that The Quay Hotel is particularly well-suited for short stays and one-night stopovers, offering a cozy and welcoming retreat for families. Guests looking for a pleasant stay with their children often express a desire to return, thanks to the hotel's accommodating and friendly environment.
3 Star
However, there are a few drawbacks, such as noise from the nearby bar and a lack of in-house dining options since the hotel doesn't have its own kitchen or serve breakfast. Despite these minor inconveniences, the overall ambiance and comfort make it a reasonable option, particularly when considering the affordable rates compared to pricier alternatives in the area. The Quay Hotel stands out for its cost-effectiveness and essential amenities, ensuring a pleasant stay for those looking for value in Singapore.
Business
Accessible
Despite some drawbacks, like the absence of instructional details for shower and toilet usage and limited information provided at reception, the overall accessibility and transport convenience stand out as its defining features. Guests appreciate its easy access to public transit and the benefit of being well-connected to the city's attractions, making The Quay Hotel a practical choice for those looking to navigate Singapore with ease.
No, The Quay Hotel doesn't have any pool.
No, a spa isn't available at The Quay Hotel.
No, The Quay Hotel doesn't allow dogs.
No, parking facilities aren't available at The Quay Hotel.
No, The Quay Hotel doesn't have a gym.
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