DoubleTree by Hilton Portland, ME

South Portland 43.63506800, -70.33875100 , 363 Maine Mall Road (Show on Map)
7.5
Good


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Summary of reviewsDoubleTree by Hilton Portland, ME is highly praised for its convenient and strategic location, offering guests easy access to major attractions, the Maine Mall, and the Jetport Boston Airport. Situated near downtown Portland, the hotel provides a balance of urban proximity and a quieter, more relaxing environment. The area is enriched with dining options and shops within walking distance, complemented by the hotel's amenities like a gym and a welcoming pool.

The breakfast experience receives mixed feedback, with some guests enjoying the delicious buffet and excellent coffee, as well as standout allergen-free cookies. While not all guests find the breakfast satisfactory, many appreciate the variety of options and the pleasant start to their day, supported by courteous staff.

Rooms at the hotel are frequently complimented for their cleanliness, comfort, and spaciousness. Recently remodeled and well-appointed, the rooms come complete with conveniences such as refrigerators and microwaves. The hotel's peaceful ambiance, bolstered by large windows offering pleasant views, provides a restful retreat, especially for families. Guests consistently mention the friendly and helpful staff, enhancing the welcoming atmosphere and ensuring a satisfying stay.

Cleanliness is a standout feature at the DoubleTree, with maintained, spotless facilities and thoughtful touches like welcome cookies adding to guest satisfaction. The attentive staff is a significant highlight, praised for their friendliness, professionalism, and dedication to guest comfort. Specific personnel are often singled out for their exceptional service, which leaves a lasting impression.

Families find the hotel particularly accommodating, with spacious rooms and a family-friendly atmosphere fostering memorable experiences. The indoor pool, suitable for children, adds to the enjoyment despite occasional suggestions for updates and maintenance.

Finally, the beds contribute significantly to guest enjoyment, with numerous reviews highlighting their comfort. Although minor issues like mattress sagging or uncomfortable pillows are noted by some, the overall consensus favors the beds as a key element for a restful night’s sleep. DoubleTree by Hilton Portland, ME shines as an excellent choice for both leisure and business travelers, providing a cozy, accommodating, and strategically located stay.
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Hotel Taking Steps Towards Sustainability
As a DoubleTree by Hilton, this hotel participates in Hilton's 'Travel with Purpose' initiative, aiming to cut its environmental footprint by half by 2030. It utilizes Hilton's LightStay system to actively track energy, water, and waste. The hotel also uses LED lighting and implements phosphate- and chlorine-free cleaning products.

Family Friendly Hotel
DoubleTree hotels often offer family-friendly amenities like a pool and on-site dining, providing a comfortable and convenient stay.

Business Hotel
This hotel offers 13,446 sq. ft. of event space, including the 5,280 sq. ft. Lighthouse Ballroom and eight smaller venues, suitable for various business gatherings. Modern A/V technology, catering, and event staff are available.

Accessible Hotel
As a Hilton property, this hotel is expected to offer accessible rooms and facilities, including wheelchair access in common areas. Specific details regarding roll-in showers or visual alarms were not explicitly found in the search results.

Hotel near Ski Resorts

Hotel for Honeymoon

Dog Friendly Hotel

Hotel with Swimming Pool

  Heated Pool    Indoor Pool  


Hotel with Gym

3-Star Hotel

Hotel with Indoor Pool

Hotel with Heated Pool

Room Types
King Room This room features a flat-screen TV, a seating area, and coffee making facilities.

Queen Room with Two Queen Beds This room features a flat-screen TV, a seating area, and coffee making facilities.

King Room - Premium Floor

Queen Room with Bathtub - Mobility/Hearing Accessible This room features a flat-screen TV with cable channels.

Queen Room with Roll-In Shower - Hearing/Mobility Accessible The spacious double room features air conditioning, a tea and coffee maker and a safe deposit box. The unit has 1 bed.

Junior King Suite with Sofa Bed The air-conditioned suite provides a flat-screen TV with cable channels, a tea and coffee maker, a seating area and a safe deposit box.

Junior King Suite - Premium Floor

Guest Reviews
7.5
Good
Location
Nestled in a prime area, DoubleTree by Hilton Portland, ME is lauded for its exceptional location. Guests frequently highlight its proximity to major attractions such as the Maine Mall, which is conveniently positioned right across the street, providing easy access and a variety of shopping options. The hotel is strategically placed near the Jetport Boston Airport, making it a favored choice for travelers seeking hassle-free airport access. Additionally, downtown Portland is just a short drive away, offering guests the benefit of quick access to urban adventures while enjoying a quieter stay beyond the city's hustle.

The central location is complemented by a range of dining options and shops within walking distance, enhancing the overall convenience for visitors. The property also offers easy access to major highways, facilitating smooth travel to various destinations throughout Maine. Guests appreciate the clean and comfortable accommodations, underscoring the suitability of the hotel for families and business travelers alike. With onsite amenities such as a gym and a welcoming pool, the hotel ensures a comfortable and enjoyable experience. Overall, DoubleTree by Hilton Portland, ME stands out as an ideal base for exploring both the vibrant local scene and the serene surroundings.

Breakfast
DoubleTree by Hilton Portland, ME offers a breakfast experience that garners mixed feedback from guests, with a blend of positive and negative remarks. Despite some guests expressing dissatisfaction with their breakfast experience, citing cold buffet offerings and uncertainties around costs, others find the breakfast to be a delightful part of their stay. The breakfast buffet is praised for its quality with mentions of delicious meals, fresh fruit, and eggs, alongside excellent coffee that adds a nice touch to the morning routine.

Breakfast is generally well-regarded, with guests appreciating good options at the restaurant, especially the allergen-free cookies, which stand out. Although some guests lament the lack of a complimentary breakfast or inclusion within their stay package, those who indulge find it to be a pleasant start to their day, complemented by courteous wait staff. Accessible alternatives like Cracker Barrel next door also provide variety. Ultimately, while not universally acclaimed, the breakfast at DoubleTree by Hilton Portland, ME leaves a positive impression on many guests.

Rooms
The rooms at DoubleTree by Hilton Portland, ME, consistently impress guests with their cleanliness, comfort, and spaciousness. Visitors appreciate the recently remodeled and well-appointed accommodations, with many mentioning amenities like a refrigerator and microwave that add to their convenience. The rooms are noted for being quiet, providing a peaceful retreat, and the large windows offer pleasant views. Families particularly enjoy the ample space, making it easy to accommodate children comfortably. The decor is admired for its cleanliness and freshness, enhancing the overall experience. Guests also highlight the staff's friendliness and helpful nature, contributing to a welcoming atmosphere. Whether traveling for leisure or business, the rooms appear to provide a consistently satisfying stay.

Beds
Many reviews highlight the comfortable and cozy beds at DoubleTree by Hilton Portland, ME, praised for providing guests with a restful night's sleep. The beds come across as comfortable and suitably soft, with several guests describing them as very comfortable or even great. The bedding also frequently receives positive remarks for its comfort and quality. Guests consistently note the spaciousness of the rooms, which adds to the overall positive experience. While certain reviews mention issues like sagging mattresses or uncomfortable pillows, the majority emphasize the beds' comfort, describing them as nice, well-maintained, and clean. Overall, the beds at DoubleTree are a notable aspect, offering visitors a relaxing and comfortable stay.

Cleanliness
The DoubleTree by Hilton Portland in Maine consistently impresses guests with its exceptional cleanliness. Visitors commonly praise the hotel for its well-maintained and clean facilities, emphasizing the freshness and tidiness of the rooms. The sheets and bathrooms are often described as spotless, contributing to an overall sense of comfort and satisfaction. Many reviews highlight the spacious rooms, which are not only clean but also equipped with good amenities, enhancing the guest experience. The beds add to the comfort with their high praise for being decidedly comfortable.

In addition to cleanliness, the hotel's attentive and friendly staff stand out, readily available to assist guests and ensure a pleasant stay. The welcoming atmosphere is complemented by thoughtful touches such as cookies at check-in, adding a warm, personalized feel to the hospitality. The property's maintained and updated status ensures guests enjoy a stay characterized by modern conveniences within a clean environment.

Providing a safe and convenient location, along with clean and quiet accommodations, DoubleTree by Hilton Portland is recognized as a solid choice for travelers seeking a reliably comfortable place to stay in Maine.

Staff
At the DoubleTree by Hilton Portland, ME, it's evident that the staff consistently leaves a lasting impression on guests, earning a reputation for their outstanding service. Review after review highlights their friendliness, attentiveness, and willingness to go the extra mile. The front desk team is frequently commended for being polite, respectful, and helpful, with specific mentions of individuals like Matt and Matthew for their exceptional courtesy and warmth. The shuttle drivers and dining staff are noted for their professional and accommodating service, enhancing the overall guest experience. Whether it's the efficient communication during the check-in process or the personalized service in the dining area, every interaction seems to reinforce a sense of genuine care and dedication.

Guests describe their encounters with the staff as the best part of their stay, praising the entire team for maintaining a welcoming and pleasant atmosphere throughout their visit. The accommodation extends beyond mere friendliness; staff members are seen as understanding, quick to respond, and always eager to assist with any need. The commendations for Betty at the Bar and the restaurant personnel further underscore the culture of excellence that permeates every corner of the hotel. Visitors can expect nothing short of exceptional service, characterized by a team that continuously strives to ensure guests feel valued and comfortable.

Pool
The pool at the DoubleTree by Hilton Portland, ME, receives praise for its enjoyable atmosphere and suitability for families, particularly when traveling with children. Reviewers frequently highlight the indoor pool's sizeable space, warmth, and cleanliness, making it an attractive feature during their stay. Many note that the pool is perfect for kids, who often have a blast spending time there. The heated and spacious nature of the pool adds to the comfort of the experience, with some guests appreciating the fact that the pool stays open late. Overall, the pool is described as a pleasant addition to the hotel, providing a fun spot for relaxation and recreation. However, a few reviews mention that the facility could benefit from an update and occasional maintenance, with some visitors experiencing temporary closure during their stay.

Family
DoubleTree by Hilton Portland, ME, provides a delightful experience for families seeking a fun and relaxing getaway. Guests frequently mention the hotel's family-friendly atmosphere, which encourages interaction among families, even during unexpected events like storms. The spacious rooms are particularly appreciated by families, offering enough space for toddlers and young children to move around comfortably. The exceptional staff receives high praise for their friendliness, professionalism, and willingness to accommodate the needs of guests with children. The convenient location of the hotel adds to its appeal, making it easier for single parents traveling with young ones. Overall, families report having a fantastic time, with many happy and memorable moments throughout their stay.


Yes, DoubleTree by Hilton Portland, ME has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.

No, a spa isn't available at DoubleTree by Hilton Portland, ME.

Yes, DoubleTree by Hilton Portland, ME welcomes dogs.

No, parking facilities aren't available at DoubleTree by Hilton Portland, ME.

Yes, DoubleTree by Hilton Portland, ME has a gym.

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