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Summary of reviewsThe Hampton Inn Portland-Airport garners significant positive feedback for its strategic and convenient location. Situated near the airport and within close proximity to the Maine Mall and downtown Portland, it offers easy access to major highways, shopping and dining options, making it an ideal choice for both leisure and business travelers. The hotel's friendly staff and clean accommodations further enhance its appeal, contributing to a comfortable and pleasant stay.
Guests frequently praise the complimentary breakfast, appreciating the quality, variety and the availability of gluten-free options. Despite some suggestions for more dietary selections, the breakfast remains a well-regarded aspect of the experience, setting a positive tone for the day.
The rooms are generally described as spacious and comfortable with many highlighting the comfy beds and ample space. However, there are mixed reviews concerning cleanliness and maintenance. While some guests find the rooms clean and well-kept, others report issues such as dust, moldy smells and maintenance problems. Noise due to thin walls and occasional discomfort due to dipping beds and stained pillowcases are also mentioned by a few.
The staff consistently receive high marks for their friendliness and helpfulness. The front desk personnel, in particular, are commended for their warm and professional demeanor, ensuring a smooth and welcoming check-in process even during busy times. This genuine hospitality significantly contributes to the overall positive experience.
The pool and hot tub area receive mixed reviews. Many families appreciate the clean, warm and enjoyable facilities, but some cite cleanliness and maintenance issues with specific mentions of trash, wet towels and non-functional amenities detracting from their experience.
In conclusion, the Hampton Inn Portland-Airport generally provides a favorable stay with its excellent location, friendly staff and satisfying breakfast. While there are areas for improvement in room cleanliness and maintenance, it remains a competitive and convenient option, especially for travelers valuing proximity to the airport and local attractions. Show more
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Categories
Hotel with Parking
As an airport hotel, this property is expected to offer ample and convenient parking facilities for travelers. It is mentioned in search results.
Hotel near Ski Resorts
Hotel Taking Steps Towards Sustainability
Dog Friendly Hotel
Hotel with Swimming Pool
Indoor Pool
Business Hotel
Accessible Hotel
Hotel with Gym
3-Star Hotel
Hotel with Indoor Pool
Room Types
Standard King RoomThe unit offers 1 bed.
Standard Queen Room with Two Queen BedsThe unit has 2 beds.
Standard King Room with Mobility Accessible TubThe unit offers 1 bed.
King Suite with Mobility Accessible Tub
Standard RoomThe unit offers 1 bed.
Guest Reviews
7.4
Good
Location
The Hampton Inn Portland-Airport enjoys widespread praise for its strategic location, benefiting travelers in numerous ways. It's celebrated for being very close to the airport, which is highly convenient for those with early flights or layovers. Guests appreciate its proximity to the Maine Mall with ample shopping, dining options and grocery stores nearby. The hotel is also a short drive to the city center, making it easy to explore downtown Portland. Many reviewers noted how easy it is to navigate to and from the hotel with quick access to major highways. The friendly staff and clean accommodations add to its appeal, making it a favored choice for both convenience and comfort.
Breakfast
The breakfast at Hampton Inn Portland-Airport receives high praise from many guests for its quality and variety. Visitors often describe the morning meal as excellent, great and even amazing. The breakfast offers many choices with some guests highlighting the availability of gluten-free options. The complimentary breakfast is generally regarded as a notable feature of the stay, providing fresh and good food.
However, there are some areas for improvement noted by a few guests. Some mention the lack of dairy-free or vegetarian options and limited low-carb selections. Others have commented on specific issues such as warm yogurt and a cold breakfast area. Despite these drawbacks, the overall sentiment about the breakfast remains positive with several guests considering it one of the standout aspects of their visit.
Rooms
While staying at the Hampton Inn Portland-Airport, guests found the rooms to generally be spacious and comfortable with clean beds and decent breakfast options. The room sizes were praised, offering sufficient space for guests to move around. Beds were often described as comfortable, meeting the expectations of those familiar with Hilton and Hampton Inn standards.
However, several guests noted areas requiring improvement. Cleanliness was a recurring issue with complaints about dust, moldy smells and unvacuumed floors. Some rooms had maintenance concerns such as leaking ceilings or outdated and malfunctioning refrigerators. Noise was a problem for certain visitors due to thin walls and there were also mentions of discomfort due to dipping beds and stained pillowcases.
Despite these drawbacks, the hotel offered competitive pricing compared to other area accommodations and its location was convenient, especially for those visiting nearby institutions like SMCC. The pool was visually appealing, which added a positive element to the overall experience.
Beds
The beds at Hampton Inn Portland-Airport receive mixed reviews from guests. Many find the beds to be comfortable with a few even expressing a desire to take the bed and pillows home. Descriptions such as comfortable, very comfortable and extremely comfortable are used multiple times, indicating a generally positive experience for a significant portion of guests. However, there are several mentions of less favorable experiences with some guests finding the beds uncomfortable, lumpy or hard as rocks. Issues such as small bed sizes and dipped mattresses are also noted. Although the pillows generally meet expectations, they could be improved. Overall, while many travelers enjoy a good night's sleep, a noticeable number believe the beds could benefit from upgrades.
Cleanliness
Hampton Inn Portland-Airport has received mixed feedback regarding its cleanliness from recent guests. While some found the hotel to be overall clean with clean and nice spaces and very comfortable beds, many others highlighted significant issues. Multiple reviews mentioned rooms that were dusty, dirty or had unpleasant smells. Bathrooms also appeared to be a frequent point of concern, described as disgusting and not well-maintained. Common areas like hallways and the pool area were also criticized for lack of cleanliness with specific mentions of unvacuumed hallways and a murky indoor pool. There were also observations about a need for better attention to detail throughout the hotel. Despite some mention of recent improvements, cleanliness standards appear inconsistent.
Staff
Guests at the Hampton Inn Portland-Airport consistently praise the hotel's staff for their exceptional service. The front desk personnel, particularly, receive high marks for their friendliness, warmth and helpfulness, making check-ins smooth even under busy conditions. Numerous reviews highlight the staff's courteous and professional demeanor, often going above and beyond to assist guests and ensure an enjoyable stay. The overall impression left by the hotel staff is one of genuine hospitality and a commitment to meeting guests' needs, contributing to a welcoming and accommodating atmosphere.
Pool
The pool at the Hampton Inn Portland-Airport has received mixed feedback from guests. On the positive side, many families have noted that their kids loved the pool and several reviewers have described both the pool and hot tub as very nice and well-maintained. Guests appreciated that the pool area was clean and warm, adding to the overall enjoyment of their stay. The convenience of having the pool and hot tub on-site, along with the hotel's pet-friendly policy and good breakfast options, contributed to a pleasant experience for many.
However, there were also some significant drawbacks mentioned. A few guests reported that the pool area was sometimes dirty with trash and wet towels left around and described the area as very disgusting with mold and rust. One review specifically pointed out that the jacuzzi was not always functional and another found the pool area to be cold and uninviting.
In summary, while many found the pool and hot tub to be a highlight of their stay, the maintenance and cleanliness of the area could benefit from more consistent attention to meet all guests' expectations.
Yes, Hampton Inn Portland-Airport has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at Hampton Inn Portland-Airport.
Yes, Hampton Inn Portland-Airport welcomes dogs.
Yes, parking facilities are available at Hampton Inn Portland-Airport.