Muthu Westcliff Hotel (Near London Southend Airport)

Southend-on-Sea 51.53489300, 0.70044100 , 18-20 Westcliff Parade (Show on Map)
7.1
Good


Please select your travel dates to see rates and availability
Check In
Check Out
1 room2 guests 1 room, 2 guests
Info
Summary of reviewsMuthu Westcliff Hotel near London Southend Airport has received generally positive reviews from guests who appreciated its brilliant location. The hotel's proximity to the Cliffs Pavilion Theatre, the beach and Southend’s town center makes it a highly convenient spot for both leisure and business travelers. Guests often praised the picturesque sea views, scenic gardens and the serene atmosphere contrasting with the nearby lively sections of Southend.

The breakfast at Muthu Westcliff Hotel has mixed reviews. Many guests enjoyed a tasty and well-organized breakfast with a variety of options, including a good range of hot and cold food. The accommodating nature towards special dietary needs and friendly service was well-received. However, some encountered issues such as lukewarm food, limited choices and service inconsistencies.

Dinner experiences also varied with many guests recommending the well-cooked, generously portioned meals. Despite positive remarks about the menu variety and value-for-money at the bar, several guests faced frustrations with limited dinner times, slow service and occasional menu item unavailability.

Cleanliness in the hotel rooms received commendations for tidy and comfortable environments, especially those with sea views. Accommodations were mostly appreciated for their spaciousness, comfort and adequacy for short stays. Some areas, however, were noted as outdated and occasionally needing maintenance, thus impacting the overall experience.

Guests frequently praised the hotel's staff for their friendliness, efficiency and helpful service. From reception to restaurant staff, several individuals were highlighted for their exceptional service, although a few reviews noted inconsistent experiences with certain staff members.

While free Wi-Fi is provided, many guests found the internet connection unreliable and difficult to connect to. Despite some positive feedback, the overall Wi-Fi service demand improvement for better connectivity across the hotel.

Families enjoy staying at the Muthu Westcliff Hotel due to spacious interconnected rooms and a family-friendly environment. The staff’s approachable nature towards children enhances the stay, although more on-site activities for kids would improve the overall experience.

The hotel's beds received largely positive reviews for their comfort, ensuring restful sleep for many. However, some guests encountered issues with mattress firmness and bedding quality, which varied their sleep experiences.

As a three-star establishment, Muthu Westcliff Hotel manages to provide a comfortable and pleasant stay, meeting standard expectations for its category. Some areas reflect its age with dated decor and occasional maintenance issues, but the overall comfort, location and friendly service often make it a suitable choice for visitors.
Show more
Categories
Family Friendly Hotel
This hotel is in a great location in front of the beach and provides stunning estuary views from rooms.

Business Hotel
This hotel is well-regarded for business travel, with convenient amenities and an excellent location. It offers easy accessibility to key parts of the establishment. The hotel is a reliable option for professional needs.

3-Star Hotel
This hotel is conveniently located near London Southend Airport. Guests have consistently praised the helpful and friendly staff, and the cleanliness and comfort of the rooms.

Historic Hotel

Hotel for Honeymoon

Cheap Hotel

Hotel with Gym
Gym equipment:
Treadmill(s) - Stationery bicycle(s) - Rowing machine(s) - Elliptical(s) - etc.
Exercise machine(s) - Multi exercise station(s) - Special-purpose exercise device(s) - etc.
Weights
Cost for using the gym: Free for guests
Do you organise fitness classes? No
Show more...

Room Types
Standard Twin Room Features include a hairdryer, free Wi-Fi, and blackout curtains for a peaceful night's sleep. The en suite shower room comes with free toiletries.

Superior Double Room Features include the scenic sea views a hairdryer, free Wi-Fi, and blackout curtains for a peaceful night's sleep. The en-suite shower room comes with free toiletries.

Standard Double Room Features include a hairdryer, free Wi-Fi, and blackout curtains for a peaceful night's sleep. The en suite shower room comes with free toiletries.

Compact Double Room Please note that this is a compact room. It features a double bed, private bathroom and tea/coffee making facilities This room cannot accommodate an additional bed.

Executive Double Room A private bathroom with spa bath and tea/coffee making facilities are featured in this room.

Classic Triple Room Providing free toiletries, this triple room includes a private bathroom with a bath, a shower and a hairdryer. The triple room provides a flat-screen TV, a tea and coffee maker, a wardrobe, parquet floors as well as a quiet street view. The unit offers 2 beds.

Single Room with Shower Featuring free toiletries, this single room includes a private bathroom with a shower and a hairdryer. The single room features a tea and coffee maker, a wardrobe, a carpeted floor, heating, as well as a flat-screen TV. The unit has 1 bed.

Family Room Featuring free toiletries, this family room includes a private bathroom with a bath, a shower and a hairdryer. The family room features a tea and coffee maker, a wardrobe, a carpeted floor, heating, as well as a flat-screen TV. The unit has 3 beds.

Suite This suite comprises 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. Featuring a balcony with sea views, this suite also provides a tea and coffee maker and a flat-screen TV. The unit offers 1 bed.

Junior Executive Room The suite features 1 bedroom and 1 bathroom with a bath and free toiletries. The suite offers a tea and coffee maker, a wardrobe, a carpeted floor, a flat-screen TV, as well as sea views. The unit offers 1 bed.

Superior Twin Room Providing free toiletries, this twin room includes a private bathroom with a bath, a shower and a hairdryer. The twin room provides a tea and coffee maker, a wardrobe, a carpeted floor, heating, as well as a flat-screen TV. The unit offers 2 beds.

Guest Reviews
7.1
Good
Location
The Muthu Westcliff Hotel, near London Southend Airport, enjoys a brilliant location that consistently earns praise from its guests. Its central position makes it particularly convenient for visitors attending events at the Cliffs Pavilion Theatre, which is just a short walk away. Guests frequently highlight the hotel’s proximity to the beach, offering picturesque sea views and easy access to Southend’s bustling town center, shops and attractions including Adventure Island.

The hotel’s setting by the seaside amid scenic gardens provides a tranquil atmosphere, appreciated by those looking for peace yet desiring close contact with the local amenities. The sea views from the rooms are often described as lovely, adding to the overall charm of the hotel.

Accessibility is another noted convenience with the hotel being well-situated near main transport links, including a short drive from Southend Airport. Additionally, the hotel's location offers ample opportunities for leisurely walks along the promenade with plenty of cafes and restaurants nearby.

The balance of being close to the lively sections of Southend, yet nestled in a quieter area, provides a perfect retreat for both family breaks and those visiting for theatre performances. Visitors consistently find the hotel’s location to fulfill their needs, whether for a weekend escape, a business trip or a cultural outing.

Breakfast
The breakfast experience at Muthu Westcliff Hotel near London Southend Airport has received mixed reviews from guests. Positively, many guests have praised the breakfast for being good, lovely, tasty and delicious. The full English breakfast, in particular, was well-received and there were mentions of a good range of both hot and cold food options. Some guests found the quality of the food to be high and appreciated the buffet style with a variety of choices, including cereals, fresh fruit and yoghurts.

Guests also noted that the breakfast was well-organized and the service provided by the breakfast staff was friendly and helpful. For those with special dietary needs like gluten-free options, the hotel was accommodating, which added to the positive experience.

However, there were also quite a few negative remarks. Several guests found the breakfast to be disappointing, citing issues like lukewarm or cold food, limited choices and poor quality ingredients. There were complaints about the absence of vegetarian options, fresh fruit and certain breakfast staples like hash browns and fried bread. The breakfast timings also seemed to be inconvenient for some, particularly for those with early business commitments.

Furthermore, some guests mentioned that certain items were frequently missing or not replenished in a timely manner. Issues such as dirty plates, poor coffee quality and unavailability of basic items like spoons in the room added to the dissatisfaction for a few.

In summary, while many guests enjoyed a pleasant and satisfying breakfast at Muthu Westcliff Hotel, others experienced several drawbacks, reflecting inconsistencies in food quality and service standards.

Dinner
Despite some mixed feedback, many guests at the Muthu Westcliff Hotel near London Southend Airport have found positive aspects to their dining experiences. The food served in the restaurant has been praised for being tasty, well-cooked and nicely presented. Several guests described their meals as delicious, amazing and of good quality with generous portions. The restaurant was noted to have a varied menu and the bar prices were considered good value. Additionally, some found the venue to be positive and suitable for events like weddings with nice large lounge and bar areas adding to the overall ambiance.

However, there were several issues reported regarding the availability and service at the restaurant. The restaurant was frequently closed or offered limited dinner times, which frustrated several guests. Service was often described as slow or poor with reports of understaffing and unavailability of certain menu items. Some guests were disappointed by the high prices relative to the quality of food, while others experienced inconsistencies, such as cold food and limited menu options.

Despite these drawbacks, some guests highlighted the helpfulness and friendliness of the staff during their dining experiences, which made a positive impact on their stay. In summary, while the Muthu Westcliff Hotel offers good food and has the potential for a pleasant dining environment, operational improvements could significantly enhance the overall guest experience.

Rooms
While staying at the Muthu Westcliff Hotel near London Southend Airport, guests frequently mention the cleanliness of the rooms, which often come equipped with all necessary amenities. Many visitors appreciated the spaciousness and comfort of the rooms, especially those with sea views. Guests also note the generally comfortable beds and well-kept facilities. Some rooms, particularly the superior sea view and family rooms, are highlighted for their larger size and excellent views.

However, reviews indicate that several rooms are small with some guests finding the decor and furniture outdated and in need of maintenance. Issues such as dirty windows, peeling wallpaper and minor bathroom problems were commonly noted. Additionally, thin walls and noise from neighboring rooms and seagulls could disturb light sleepers.

Despite these drawbacks, the overall sentiment reflects decent value for money with some rooms being perfect for short stays. Guests also appreciate features like large, well-stocked bathrooms and accommodating staff. For those prioritizing space and scenic views, opting for superior rooms might enhance the stay at this conveniently located hotel.

Beds
The beds at Muthu Westcliff Hotel near London Southend Airport garner mixed reviews, but there's a consistent theme of comfort among many guests. Numerous visitors have found the beds to be very comfortable, commending the large, comfy setups and the cleanliness of the beddings. Words like "super comfy" and "lovely comfortable beds" frequently appear, indicating a generally positive reception. Several guests slept well and described the mattresses as offering restful sleep.

However, there are notable exceptions. Some guests reported discomfort, mentioning hard, small or lumpy mattresses. A few specific issues such as stained mattresses or insufficient bedding like no fluffy pillows and small duvets detracted from the experience for some. In summary, while many found the beds pleasant and conducive to a good night's sleep, a portion of guests encountered issues that affected their overall comfort.

Cleanliness
The Muthu Westcliff Hotel, located conveniently near London Southend Airport, offers varied cleanliness experiences according to guest reviews. Many guests have praised the hotel for its clean and tidy rooms with the bedrooms often described as very clean and comfortable. The hotel lobby and common areas are generally regarded as clean, adding to a positive first impression.

However, there are notable inconsistencies in the hotel's cleanliness standards. Some guests have pointed out specific issues such as dusty areas, dirty windows and floors that could use a thorough hoovering. Various reviews indicate that certain rooms might suffer from occasional lapses in cleanliness, including unclean bathrooms, mould presence and grimy carpets. The bathrooms, while mostly clean, are often described as needing updates and more meticulous cleaning.

Additionally, public areas and furnishings appear somewhat dated and could benefit from refurbishment to maintain a fresher look. Several reviews mention that the hotel overall feels tired and in need of remodeling. The hotel management's attention to cleanliness seems uneven with some reports of abysmal cleaning and housekeeping failing to meet expectations.

Despite these varying reports, the hotel staff are often described as welcoming and helpful, contributing positively to the overall stay. The hotel maintains a cleanliness baseline but would benefit from more consistent and detailed cleaning efforts to elevate the guest experience across all areas.

Staff
Guest reviews for the Muthu Westcliff Hotel near London Southend Airport consistently highlight the friendliness, efficiency and helpfulness of the hotel's staff. Many guests appreciated the warm welcome they received upon arrival and mentioned specific staff members, such as Tasnie and Kim at the front desk, for their exceptional service. The breakfast lady chef received numerous accolades for her friendly demeanor, contributing positively to the dining experience.

Reception staff are frequently described as pleasant organized and informative with several mentions of efficient check-ins and the willingness to go the extra mile to accommodate guests. The porters, both day and night, also gained compliments for their polite and helpful nature. Waitstaff in the restaurant were noted for their attentiveness and readiness to assist, enhancing the overall dining ambiance.

Despite the predominantly positive feedback, there were occasional criticisms. Some guests encountered staff who were perceived as standoffish, bored or rude, particularly in instances related to specific receptionists or the bar staff. A few reviews pointed out lapses in service, such as not passing on messages or failing to assist promptly during breakfast.

Overall, while the majority of guests experienced friendly, polite and helpful service, there were sporadic reports of inconsistency among some staff members. Nonetheless, the prevailing sentiment suggests that the Muthu Westcliff Hotel staff generally succeeded in providing a welcoming and pleasant experience for their guests.

Wi-Fi
Guests at the Muthu Westcliff Hotel near London Southend Airport have had mixed experiences with the hotel's Wi-Fi. Despite the promise of free Wi-Fi, many found the internet connection to be unreliable and spotty. There were multiple reports of no Wi-Fi signal in the rooms and consistent difficulties in connecting to the network. Registering online to use the Wi-Fi was also mentioned as an outdated process.

However, there were a few positive mentions with some guests noting that the Wi-Fi was free and quite fast when it did work. The connection quality seemed to vary greatly across different areas of the hotel with some experiencing a good signal while others found it virtually non-existent. Overall, while there were moments of good connectivity, many guests found the hotel's Wi-Fi service lacking and in need of improvement.

Family
Muthu Westcliff Hotel, located near London Southend Airport, is a hit among families, offering spacious family rooms that cater well to parents traveling with children. Guests frequently mention the large, interconnected rooms, which provide a convenient and practical setup for family group accommodations. This arrangement allows families to stay close while still enjoying a bit of privacy, making it ideal for family trips.

Positively noted in the reviews is the helpfulness and friendliness of the staff, particularly in their interactions with children. The family-friendly ambiance of the hotel is further enhanced by quiet areas suitable for families and a highlight on cleanliness, ensuring a comfortable environment for younger guests.

Breakfast received commendations from families, particularly the half-price option for children and the delight it brought to visiting grandchildren. Despite these positives, some guests pointed out a lack of specific activities for kids on-site, suggesting that families might want to explore nearby attractions for children's entertainment.

Notably, guests have appreciated the sea views from the rooms, adding to the overall enjoyable experience with one review specifically mentioning a daughter’s delight at watching the sunrise. All in all, Muthu Westcliff Hotel accommodates families well, providing a welcoming base for those looking to enjoy a comfortable stay near London Southend.

3 Star
Situated near London Southend Airport, Muthu Westcliff Hotel operates firmly within the expectations of a three-star establishment. Despite its somewhat dated decor and slightly faded Edwardian charm, it provides a comfortable and pleasant stay for many travelers. Guests appreciate its convenient location, making it a practical choice for those traveling through the area.

The hotel features basic amenities typical of a three-star property with some mentioning that it meets, but does not exceed, standard expectations. The rooms, although described by some as small and in need of a bit of work, offer adequate comfort, a particularly positive note being one guest's comfortable Christmas stay.

However, experiences do vary. A few visitors have pointed out that the hotel's standards have deteriorated over time with specific remarks about the dated decor and occasionally faulty fixtures like non-functioning showers and a broken lift. There have been isolated complaints about cleanliness and value for money, suggesting a disparity in the perceived quality of service.

The hotel's pricing has been a point of contention with several guests feeling that the cost does not always align with the level of service provided. Despite this, the hotel remains a reasonably well-liked option for a budget-friendly stopover, offering essential accommodations and a standard English breakfast to start the day.

In summary, Muthu Westcliff Hotel is what one would expect from a three-star hotel—functional and affordable with room for improvement. It may be best suited for travelers seeking a convenient location and basic amenities without the bells and whistles of a higher-end stay.

Business
Muthu Westcliff Hotel, near London Southend Airport, has gained positive feedback from business travelers for its suitability and convenience. The hotel offers good value for money and accurate services aimed at business users, making it a suitable choice for work-related stays. Its strategic location in Southend is particularly favorable for business meetings and the presence of business-friendly amenities such as corporate discounts, conference facilities and quiet areas dedicated to work adds to its appeal.

Although there are some minor issues, like the breakfast timing being too late for early risers and occasional bar staff shortages, the overall experience remains pleasant and comfortable for a short business visit. The hotel is acknowledged for being a practical option with orderly communal zones and easy accessibility to key parts of the establishment. The food receives commendations and the restaurant offers a welcome retreat after a long workday. The availability of clean facilities and a good sea view further enhance the stay.

In summary, Muthu Westcliff Hotel is well-regarded for business travel with convenient amenities and an excellent location that supports a productive work environment. Business travelers found it a reliable option for their professional needs and would consider returning for future work trips.

Accessible
The accessibility of Muthu Westcliff Hotel, near London Southend Airport, presents varied challenges for guests with disabilities. While the hotel is conveniently located close to the Cliffs Pavilion Theatre, it falls short in accommodating those with mobility issues. The hotel is housed in an older building, which is less accessible for less mobile travelers. Guests noted that the small lift is inconvenient and can only fit two people, often requiring them to negotiate stairs afterward.

Stairs are an unavoidable issue for accessing many parts of the hotel, including some rooms and upper floors, which lack wheelchair access entirely. Notably, there are no ramps at the front entrance and the hallways are often narrow. Some rooms do not feature walk-in showers, handrails in the bathrooms or accessible sockets and charging points, which would have been beneficial.

However, on a positive note, the hotel layout is deemed well organized and allows easy access to key areas for those who do not have significant mobility issues. For guests without disabilities, the close proximity to local attractions and the clean, fairly accessible rooms make it a convenient place to stay.

Despite its appealing aspects, the hotel demands significant improvements to ensure a comfortable stay for disabled guests. To become more inclusive, modernizing accessibility features and adding amenities like handrails and ramps would be highly beneficial.

Historic
Nestled near London Southend Airport, Muthu Westcliff Hotel captivates visitors with its historical significance and enduring charm. This beautiful building with its lovely characterful property, celebrates a blend of old and modern styles, evident in its original Edwardian/Victorian features. The hotel's historic feel is enriched by its traditional, old-fashioned décor and furnishings which, while dated, add to its unique charm and personality.

Located in an excellent setting, the hotel’s riverside position, complemented by beautiful surroundings, offers guests a peaceful and quiet retreat. The combination of modern rooms within the old style of the building creates a charming contrast. Its antique and character-rich structure, despite showing some signs of age, remains a testament to its glorious past. Gardens, flowers and trees opposite the hotel enhance the serene atmosphere.

Guests appreciate the lovely old building for its comfortable amenities, such as sea-view interiors and comfortable beds. Despite its antiquated look and faded Victoriana aspects, the historic charm of Muthu Westcliff Hotel has the power to transport visitors back in time, providing a delightful experience surrounded by a picturesque setting and friendly, helpful staff.

Honeymoon
The Muthu Westcliff Hotel, conveniently located near London Southend Airport, offers a romantic and charming getaway, perfect for honeymooners. Guests appreciate the lovely decor and thoughtful touches like room upgrades for special occasions such as anniversaries. The romantic atmosphere and ideal setting make it an excellent choice for couples seeking a quiet, intimate spot. The honeymoon suite with its special packages, provides a memorable experience, including delightful details like rose petals on the bed. The stunning sea views add an extra layer of romance, solidifying the hotel as an ideal destination for honeymoon couples.


No, Muthu Westcliff Hotel (Near London Southend Airport) doesn't have any pool.

No, a spa isn't available at Muthu Westcliff Hotel (Near London Southend Airport).

No, Muthu Westcliff Hotel (Near London Southend Airport) doesn't allow dogs.

No, parking facilities aren't available at Muthu Westcliff Hotel (Near London Southend Airport).

Yes, Muthu Westcliff Hotel (Near London Southend Airport) has a gym. For more information, read the answers to the Gym questionnaire

Location Show Map
More Options
  • Hotel in Southend-on-Sea

  • 7.0 Good

  • From $106

  • Hotel in Southend-on-Sea

  • 8.4 Very Good

  • From $97

  • Hotel in Southend-on-Sea

  • 5.4 Rated

  • From $72

  • Hotel in Southend-on-Sea

  • 7.7 Good

  • From $95



7,052,422

Hotels

60

Categories

49,804

Regions

208,995

Cities


×
×
Checkin
× Home About Press Categories Blog Hotel Awards Travelmyth GPT Contact Terms & Conditions Privacy Policy Cookies Policy FAQ