Best Western Plus The Charles Hotel
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Summary of reviewsBest Western Plus The Charles Hotel in Missouri enjoys largely positive reviews from its guests, particularly praising its convenient location, outstanding breakfast, friendly staff and clean rooms. The hotel's location is a significant draw, situated off the interstate and close to key attractions like the convention center, casino and historic St. Charles. It allows easy access to a variety of dining and shopping options in a safe neighborhood, making it a practical choice for guests with diverse itineraries including family visits and events.
The breakfast service at the hotel is notably commendable, offering a wide variety of items that cater to different dietary needs. Guests frequently describe the breakfast as amazing, fantastic and tasty, often noting the daily changes in menu that add freshness. The breakfast area is well-maintained and complements the friendly service, ensuring guests start their day on a high note.
Rooms at the hotel are generally well-received for their cleanliness, comfort and quietness with many guests appreciating the comfortable beds and spacious accommodations. However, there are occasional concerns about room odors, maintenance issues and the need for some updates. Despite these concerns, the overall sentiment towards the rooms remains positive.
Cleanliness across the hotel is highly commended with guests highlighting the well-maintained property and tidy rooms. Although a few reviews mention issues like dripping faucets and outdated facilities, the general consensus is favorable with many willing to return due to the satisfactory cleanliness and service.
The hotel staff receive high praise for their friendliness, professionalism and accommodating nature. The front desk personnel and breakfast staff are often singled out for their exceptional service, contributing significantly to the overall positive experience of guests. The team's approachability and dedication enhance the welcoming atmosphere of the hotel.
The hotel's pool is another appreciated amenity with guests enjoying its decent size, extended hours and the added patio area. The inclusion of a swim school sharing the pool does not deter guests from valuing this feature.
Guests generally find the beds comfortable with many describing them as very comfortable or super comfortable. However, there are a few mixed reviews on bed comfort, indicating some variability in guest experiences.
Overall, Best Western Plus The Charles Hotel achieves consistently favorable ratings, reflecting its strong appeal through commendable facilities and services. While there is room for improvement, the hotel reliably meets, if not exceeds, the expectations of many visitors, making it a standout choice for travelers.
Categories
The breakfast service at the hotel is notably commendable, offering a wide variety of items that cater to different dietary needs. Guests frequently describe the breakfast as amazing, fantastic and tasty, often noting the daily changes in menu that add freshness. The breakfast area is well-maintained and complements the friendly service, ensuring guests start their day on a high note.
Rooms at the hotel are generally well-received for their cleanliness, comfort and quietness with many guests appreciating the comfortable beds and spacious accommodations. However, there are occasional concerns about room odors, maintenance issues and the need for some updates. Despite these concerns, the overall sentiment towards the rooms remains positive.
Cleanliness across the hotel is highly commended with guests highlighting the well-maintained property and tidy rooms. Although a few reviews mention issues like dripping faucets and outdated facilities, the general consensus is favorable with many willing to return due to the satisfactory cleanliness and service.
The hotel staff receive high praise for their friendliness, professionalism and accommodating nature. The front desk personnel and breakfast staff are often singled out for their exceptional service, contributing significantly to the overall positive experience of guests. The team's approachability and dedication enhance the welcoming atmosphere of the hotel.
The hotel's pool is another appreciated amenity with guests enjoying its decent size, extended hours and the added patio area. The inclusion of a swim school sharing the pool does not deter guests from valuing this feature.
Guests generally find the beds comfortable with many describing them as very comfortable or super comfortable. However, there are a few mixed reviews on bed comfort, indicating some variability in guest experiences.
Overall, Best Western Plus The Charles Hotel achieves consistently favorable ratings, reflecting its strong appeal through commendable facilities and services. While there is room for improvement, the hotel reliably meets, if not exceeds, the expectations of many visitors, making it a standout choice for travelers.
Dog Friendly Hotel
This hotel allows two dogs up to 80 lbs. Well-behaved dogs may be left unattended in rooms. There is grass for pet relief on the property. Guests traveling with pets are assigned to rooms on the fifth floor. A free hot breakfast is included.
Hotel with Swimming Pool
This hotel has an indoor pool that stays open until 11:00 p.m. It is a good value option for travelers.
Heated Pool Indoor Pool
Business Hotel
This hotel offers meeting facilities, including the Lewis and Clark meeting room with 700 square feet of space and the Discovery room boardroom. It caters to business travelers with amenities for meetings and events. Complimentary full breakfast is available.
Accessible Hotel
Best Western Plus The Charles Hotel offers Wheelchair Access and is listed as Handicap Accessible. Accessible rooms are available with either one king bed or two queen beds.
Hotel with EV Charging Stations
This Best Western provides guests with EV charging stations, making it a convenient option for travelers with electric vehicles.
3-Star Hotel
This hotel is praised for its comfortable rooms, indoor pool, and fitness center. It offers a complimentary breakfast and is located near popular attractions and historic sites, ensuring a pleasant and convenient stay.
Hotel with Indoor Pool
This hotel features an indoor pool, in addition to an outdoor pool mentioned in one source. The presence of both options provides variety for guests seeking a swimming facility.
Hotel for Honeymoon
Family Friendly Hotel
Hotel with Gym
Hotel with Heated Pool
Guest Reviews
Situated just off the interstate and in close proximity to key attractions, the Best Western Plus The Charles Hotel boasts a location that offers convenience and accessibility. Its prime position allows guests to easily reach the convention center, casino and historic St. Charles. The hotel is also a short walk from Old Town, where visitors can indulge in various dining and shopping options within a safe neighborhood.
The hotel's location stands out for being easy to find and well-connected to major highways, making it a practical choice for travelers with different itineraries. Guests have noted that it is particularly convenient for family visits and events, as well as providing quick access to nearby food options and entertainment.
In addition to its excellent and accommodating location, the hotel is commended for its friendly staff, cleanliness and a range of amenities that cater to various needs. The convenience of its setting, paired with its welcoming atmosphere, makes it an attractive option for both brief stops and longer stays.
Best Western Plus The Charles Hotel is highly praised for its breakfast offerings, which consistently receive positive feedback from guests. Many find the breakfast to be excellent with a good selection of items like eggs, sausage, hash browns and biscuits and gravy. Guests appreciate the wide variety and the ample portions available. The hotel provides options that cater to different dietary needs, including gluten-free bagels.
The quality of the breakfast is often highlighted with terms like amazing, fantastic, outstanding and tasty frequently mentioned. The breakfast service goes beyond mere adequacy, often exceeding guests' expectations. Some reviews even note that breakfast dishes change daily, adding to the variety and freshness.
Guests also find the breakfast area to be well-maintained and enjoy the convenience it adds to their stay. The staff's friendliness complements the overall positive breakfast experience, contributing to a welcoming atmosphere. The facility itself, paired with the quality of the breakfast, ensures that guests start their day on a high note. Even though a few comments suggest room for improvement, the overwhelming consensus is that the breakfast at Best Western Plus The Charles Hotel is a highlight of the stay.
Visitors of Best Western Plus The Charles Hotel appreciated the clean, comfy and quiet rooms coupled with a great staff and a good breakfast. While some praised the spaciousness and exceptional cleanliness of their accommodations, others noted that the beds were particularly comfortable. Despite these positive remarks, there were several complaints regarding room odors, including cigarette and mold smells and in one instance, bed bugs. Additionally, some guests mentioned rooms needing a refresh and issues like ants and residual stickiness on the bathroom floor. The hotel building is old but well-kept with some maintenance concerns in the hallways and elevators.
The beds at Best Western Plus The Charles Hotel receive mixed feedback from guests. Many reviews highlight the comfort of the beds with several guests describing them as comfortable, very comfortable and even super comfortable. Words like comfy and nice also appear frequently, portraying a generally positive sleeping experience. Some guests appreciated the additional comforts provided in the rooms, including comfortable pillows and linens, which complemented the bed experience. However, not all reviews were glowing; a few guests found the beds to be less than satisfactory, describing them as very uncomfortable or even horrible. Despite these mixed opinions, the majority of guests seemed to find the beds to be a comfortable aspect of their stay.
Best Western Plus The Charles Hotel offers a mix of experiences when it comes to cleanliness. Many guests have commended the hotel for its very clean and tidy rooms, highlighting the well-maintained property and exceptionally clean surroundings. The friendly and professional staff also consistently receive praise, enhancing the overall positive experience for visitors.
The lobby and modernized elevators add a contemporary touch to the hotel and the convenient location near restaurants, shopping centers and Interstate 70 adds to its appeal. Guests have also noted the excellent breakfast offered, pairing well with the clean environment.
However, some reviews mention areas that need improvement. Issues such as dripping faucets, dirty tubs and dated facilities were noted by a few guests. Concerns about air freshener smells and the need for better vacuuming of elevators and carpets were also expressed. Additionally, occasional critiques about hallway cleanliness and the occasional less friendly staff member were pointed out.
Despite these remarks, the general consensus remains positive with many guests willing to return, reflecting an overall satisfactory stay in terms of cleanliness and service.
The Best Western Plus The Charles Hotel in Missouri is highly praised for its exceptional staff, who are frequently described as friendly, accommodating and professional. Guests consistently highlight the team’s approachability and the excellent customer service they received. Numerous reviews mention the front desk personnel for being especially helpful, efficient and kind. Specific staff members were often singled out for their outstanding service, such as the gentleman who checked guests in and Jena, who took great care of travelers.
In addition to their professionalism, staff members were recognized for their attentiveness and willingness to assist with any issues promptly. This attentive service extended to various areas of the hotel, from the breakfast area to housekeeping. Guests also appreciated the pleasant demeanor of the employees, emphasizing their friendly nature and helpful attitudes.
The hotel itself was complimented for its clean and well-maintained facilities with many noting how the excellent staff contributed to an overall positive experience. Several reviews also mentioned the enjoyable and satisfying breakfast, overseen by friendly staff members.
Overall, the reviews paint a picture of a hotel where the staff's dedication to customer service significantly enhances the guest experience, making it a standout choice for travelers.
The pool at Best Western Plus The Charles Hotel receives favorable reviews from guests who appreciate its extended hours, remaining open until 11:00 p.m. The indoor pool is noted for its decent size with an impressive 12-foot deep end. Guests find it enjoyable and love the added feature of a patio area. While the pool is shared with a swim school, visitors still find it to be a nice amenity complemented by friendly staff. The hotel's convenient location and included breakfast further enhance the positive experience.
Best Western Plus The Charles Hotel generally receives favorable ratings, reflecting its strong appeal to guests. The hotel has garnered descriptors like good, very good, superb and exceptional, indicating a commendable quality in its facilities and services. Guests seem to have had varying experiences with many rating their stay positively and using words such as superb and exceptional to describe their overall satisfaction. However, some reviews also hint at room for improvement with ratings ranging from passable to lower scores like 3.00/10. The hotel consistently achieves middle-to-high scores, suggesting it reliably meets, if not exceeds, the expectations of many visitors.
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Location
The hotel's location stands out for being easy to find and well-connected to major highways, making it a practical choice for travelers with different itineraries. Guests have noted that it is particularly convenient for family visits and events, as well as providing quick access to nearby food options and entertainment.
In addition to its excellent and accommodating location, the hotel is commended for its friendly staff, cleanliness and a range of amenities that cater to various needs. The convenience of its setting, paired with its welcoming atmosphere, makes it an attractive option for both brief stops and longer stays.
Breakfast
The quality of the breakfast is often highlighted with terms like amazing, fantastic, outstanding and tasty frequently mentioned. The breakfast service goes beyond mere adequacy, often exceeding guests' expectations. Some reviews even note that breakfast dishes change daily, adding to the variety and freshness.
Guests also find the breakfast area to be well-maintained and enjoy the convenience it adds to their stay. The staff's friendliness complements the overall positive breakfast experience, contributing to a welcoming atmosphere. The facility itself, paired with the quality of the breakfast, ensures that guests start their day on a high note. Even though a few comments suggest room for improvement, the overwhelming consensus is that the breakfast at Best Western Plus The Charles Hotel is a highlight of the stay.
Rooms
Beds
Cleanliness
The lobby and modernized elevators add a contemporary touch to the hotel and the convenient location near restaurants, shopping centers and Interstate 70 adds to its appeal. Guests have also noted the excellent breakfast offered, pairing well with the clean environment.
However, some reviews mention areas that need improvement. Issues such as dripping faucets, dirty tubs and dated facilities were noted by a few guests. Concerns about air freshener smells and the need for better vacuuming of elevators and carpets were also expressed. Additionally, occasional critiques about hallway cleanliness and the occasional less friendly staff member were pointed out.
Despite these remarks, the general consensus remains positive with many guests willing to return, reflecting an overall satisfactory stay in terms of cleanliness and service.
Staff
In addition to their professionalism, staff members were recognized for their attentiveness and willingness to assist with any issues promptly. This attentive service extended to various areas of the hotel, from the breakfast area to housekeeping. Guests also appreciated the pleasant demeanor of the employees, emphasizing their friendly nature and helpful attitudes.
The hotel itself was complimented for its clean and well-maintained facilities with many noting how the excellent staff contributed to an overall positive experience. Several reviews also mentioned the enjoyable and satisfying breakfast, overseen by friendly staff members.
Overall, the reviews paint a picture of a hotel where the staff's dedication to customer service significantly enhances the guest experience, making it a standout choice for travelers.
Pool
3 Star
Yes, Best Western Plus The Charles Hotel has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Best Western Plus The Charles Hotel.
Yes, Best Western Plus The Charles Hotel welcomes dogs.
No, parking facilities aren't available at Best Western Plus The Charles Hotel.
Yes, Best Western Plus The Charles Hotel has a gym.
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