Apartmánový Hotel HREBIENOK RESORT
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Summary of reviewsThe Apartmánový Hotel HREBIENOK RESORT in Starý Smokovec offers a delightful stay with a mix of luxurious comforts, excellent amenities and a prime location. The resort's exceptional siting in the heart of a bustling area provides easy access to restaurants, shops and essential services, while its proximity to hiking trails, the train station and the cable car station to Hrebienok makes it a perfect starting point for mountain adventures. Guests rave about the breathtaking natural beauty surrounding the resort, enhancing their overall experience.
The breakfast experience at the resort is generally positive with many guests praising the delicious, fresh and wide selection of meals and drinks offered. The excellent service and inviting restaurant ambiance, including outdoor terrace dining, add to the enjoyment. Notable items like omelets stand out, though some reviews suggest a need for more variety and improvements in specific areas like coffee quality and punctual service.
Dinner options receive high marks for quality and variety. Guests appreciate the well-regarded on-site restaurant, featuring a diverse menu with standout dishes such as turkey breast and sturgeon. The excellent service at the restaurant, along with the availability of numerous dining venues within the complex, ensures a delightful culinary experience.
The rooms at HREBIENOK RESORT are consistently praised for their spaciousness, modern furnishings, cleanliness and beautiful views from terraces and balconies. Guests appreciate the stylish decor, comfortable amenities and practical additions like kitchenettes. While occasional maintenance issues and inconsistent daily cleaning services are mentioned, the overall impression of the rooms is highly positive.
Cleanliness is another strong point with the resort maintaining high standards across its facilities, despite some isolated reports of lapses in cleaning services. Guests frequently commend the spotless rooms and well-kept premises, contributing to a comfortable and pleasant stay.
The staff's friendliness and helpfulness significantly enhance the guest experience. While there are occasional mentions of inconsistent service at reception, the overall impression is one of professionalism and courtesy with staff frequently described as warm and accommodating.
The resort offers good WiFi service with many guests appreciating the fast and reliable internet access in their rooms. However, occasional connectivity issues are reported.
The wellness facilities receive mixed feedback. While some guests find the small, clean and well-maintained wellness area sufficient, others are disappointed by the additional fees, limited availability and size constraints. The gym, on the other hand, is well-regarded for its comprehensive range of high-quality fitness equipment, despite the extra cost for access.
The pool facilities also receive mixed reviews. While the heated water, massage jets and indoor and outdoor options are appreciated, additional charges, size limitations and restricted access are common points of contention.
The resort's parking facilities are well-organized and convenient, offering secure underground and garage options. Free parking in designated underground spots, included with certain apartment bookings, enhances overall convenience, although a few guests note minor challenges with tight spaces and occasional access difficulties.
The Apartmánový Hotel HREBIENOK RESORT is particularly well-suited for families with children, offering spacious apartments, modern amenities and a picturesque environment, making it an ideal destination for a memorable and comfortable stay.
Categories
The breakfast experience at the resort is generally positive with many guests praising the delicious, fresh and wide selection of meals and drinks offered. The excellent service and inviting restaurant ambiance, including outdoor terrace dining, add to the enjoyment. Notable items like omelets stand out, though some reviews suggest a need for more variety and improvements in specific areas like coffee quality and punctual service.
Dinner options receive high marks for quality and variety. Guests appreciate the well-regarded on-site restaurant, featuring a diverse menu with standout dishes such as turkey breast and sturgeon. The excellent service at the restaurant, along with the availability of numerous dining venues within the complex, ensures a delightful culinary experience.
The rooms at HREBIENOK RESORT are consistently praised for their spaciousness, modern furnishings, cleanliness and beautiful views from terraces and balconies. Guests appreciate the stylish decor, comfortable amenities and practical additions like kitchenettes. While occasional maintenance issues and inconsistent daily cleaning services are mentioned, the overall impression of the rooms is highly positive.
Cleanliness is another strong point with the resort maintaining high standards across its facilities, despite some isolated reports of lapses in cleaning services. Guests frequently commend the spotless rooms and well-kept premises, contributing to a comfortable and pleasant stay.
The staff's friendliness and helpfulness significantly enhance the guest experience. While there are occasional mentions of inconsistent service at reception, the overall impression is one of professionalism and courtesy with staff frequently described as warm and accommodating.
The resort offers good WiFi service with many guests appreciating the fast and reliable internet access in their rooms. However, occasional connectivity issues are reported.
The wellness facilities receive mixed feedback. While some guests find the small, clean and well-maintained wellness area sufficient, others are disappointed by the additional fees, limited availability and size constraints. The gym, on the other hand, is well-regarded for its comprehensive range of high-quality fitness equipment, despite the extra cost for access.
The pool facilities also receive mixed reviews. While the heated water, massage jets and indoor and outdoor options are appreciated, additional charges, size limitations and restricted access are common points of contention.
The resort's parking facilities are well-organized and convenient, offering secure underground and garage options. Free parking in designated underground spots, included with certain apartment bookings, enhances overall convenience, although a few guests note minor challenges with tight spaces and occasional access difficulties.
The Apartmánový Hotel HREBIENOK RESORT is particularly well-suited for families with children, offering spacious apartments, modern amenities and a picturesque environment, making it an ideal destination for a memorable and comfortable stay.
Apartment near Ski Resorts
Located in Starý Smokovec, this aparthotel offers convenient access to the Hrebienok ski area. It is a great choice for those looking to enjoy skiing and mountain activities.
Apartment with Swimming Pool
While primarily an apartment hotel, its connection to the HREBIENOK RESORT suggests access to potential resort amenities, and some apartments may offer pool access. Information about pool facilities needs to be verified.
Heated Pool Outdoor Pool
Apartment with Gym
Located in Vysoké Tatry, Apartmánový Hotel HREBIENOK RESORT provides fitness facilities. This allows guests to combine relaxation with exercise during their stay.
Apartment with Outdoor Pool
Hrebienok Resort features an outdoor pool with a terrace, providing a luxurious place for relaxation. The seasonal outdoor pool is open from June to September.
Apartment with Spa
Family Friendly Apartment
Dog Friendly Apartment
Romantic Apartment
Apartment with Parking
Apartment with Heated Pool
Guest Reviews
HREBIENOK RESORT boasts a truly exceptional location, making it an ideal choice for travelers keen on both relaxation and adventure. Situated in the heart of Starý Smokovec, the resort is surrounded by numerous restaurants, shops and essential services such as grocery stores and pharmacies, all within walking distance. Its central position offers fantastic accessibility, being just a short stroll from the cable car station to Hrebienok, which serves as a prime starting point for hiking and mountain exploration in the High Tatras.
The area's breathtaking natural beauty further enhances the attractiveness of this resort. Guests frequently highlight the magnificent views from their rooms with some offering panoramic looks at the Tatra peaks. The picturesque environment and excellent amenities make it suitable for diverse visitors, including families with children and ski mountaineers looking for a convenient base.
The combination of modern, clean and well-furnished apartments, along with the excellent location, ensures a highly satisfactory experience. The resort's proximity to hiking trails, the train station and the cable car station to Hrebienok means that everything required for a fulfilling stay is easily accessible. Whether planning a mountain getaway, a sightseeing trip or a relaxation retreat, HREBIENOK RESORT's prime location and excellent facilities stand out as major positive factors.
Apartmánový Hotel HREBIENOK RESORT offers a varied experience when it comes to breakfast, garnering largely positive reviews with some notable drawbacks. Guests frequently praise the breakfasts for being delicious, fresh and rich, often noting a wide selection of meals and drinks. Terms like excellent, tasty and fantastic are commonly used to describe the morning offerings. Additionally, the inclusion of breakfast in the accommodation price is appreciated and many enjoy the pleasant restaurant setting, including the option to eat outside on the terrace.
The breakfast buffet typically features a good variety of sweet, savory, cold and hot options with some guests highlighting exceptional items like omelets. The friendly and accommodating staff receive consistent commendation, contributing to the enjoyable dining atmosphere.
However, there were some criticisms. A recurring comment is that the breakfast selection can be monotonous and some guests found limited options not meeting the expectations for a 4-star hotel. Issues such as breakfast not being ready on time, long waits for warm meals and occasional crowding in the breakfast area were also mentioned. Some reviews noted disappointment with the quality of specific items like coffee, which was described as instant and the artificial taste of some vegetables.
In summary, while Apartmánový Hotel HREBIENOK RESORT largely impresses with its breakfast offerings, a few areas for improvement remain, particularly in consistency and variety. The overall dining experience is enhanced by the excellent service and inviting environment, making it a generally pleasant part of the stay for many guests.
Guests of Apartmánový Hotel HREBIENOK RESORT frequently praise the quality and variety of the dining options available. The hotel itself offers a well-regarded restaurant featuring delicious and high-quality dishes with a stand-out menu including praised items such as turkey breast and sturgeon. The restaurant service is also frequently highlighted as excellent and the kitchen's performance is lauded.
For those seeking variety, the resort's proximity to numerous additional dining venues adds to the appeal. Guests can choose from several excellent restaurants, cafes and pastry shops within the complex. Specifically recommended are the Slovak restaurant and Dobré časy, which many reviewers highly commend. Furthermore, the resort also facilitates late-night dining, allowing guests to enjoy their meals even after 22:00.
Besides dining in, the resort is conveniently located with access to various shops and grocery stores, providing ample opportunities for guests who prefer to prepare their own meals.
Despite a few mentions of lackluster experiences at specific breakfast venues, the overall consensus remains decidedly positive with many guests appreciating the rich breakfast offerings and the variety of good restaurants available on-site and nearby.
The rooms at Apartmánový Hotel HREBIENOK RESORT are consistently praised for their spaciousness and modern furnishings. Guests appreciate the large apartments, which are clean, well-equipped and offer beautiful views, particularly from the terraces and balconies. The separate rooms within the apartments are a convenient feature, especially for families. Visitors note the stylish and tasteful decor, the comfort of amenities like comfortable mattresses and blackout curtains and the practical additions like kitchenettes and large-screen televisions.
While the rooms are often described as luxurious, spacious and equipped with everything needed for a comfortable stay, there are occasional mentions of maintenance issues, such as cracked walls or outdated furniture. Some guests also mentioned that daily cleaning services were not always provided and certain rooms did not meet their expectations in terms of value for the price paid.
Overall, guests highly value the quality, cleanliness and comfort of the rooms, coupled with modern and tasteful interiors, making the accommodations suitable for extended stays.
At Apartmánový Hotel HREBIENOK RESORT, guests have consistently mentioned the comfort of the beds as a highlight of their stay. Many reviews praised the beds as comfortable, spacious and featuring excellent mattresses that contributed to a good night's sleep. The beds varied from double beds to twin beds and some apartments offered large beds with plenty of storage space.
However, opinions on mattress firmness were mixed. While many guests found the mattresses to be very comfortable, others felt they were either too soft or uncomfortably hard. A few mentioned issues with the bed linen being slippery and noted that the large pillows did not suit everyone’s sleeping preferences.
Despite these minor points of contention, for the most part, the beds at HREBIENOK RESORT were well-received, described as comfortable and conducive to rest and relaxation.
'Apartmánový Hotel HREBIENOK RESORT' consistently receives praise for its high standards of cleanliness. Guests commend the hotel for its spotless rooms and well-maintained facilities. Many reviews highlight the beautifully clean, spacious apartments and thoroughly cleaned environments. The modern, new building exudes cleanliness, contributing to a comfortable and pleasant stay for visitors.
However, there are mentions of inconsistent cleaning services that depend on the shift with some guests encountering issues such as dust, poorly cleaned carpets and insufficient cleaning of sinks and toilets. In some rooms, guests noticed significant cleanliness lapses like crumbs, wrappers and even used tampons left behind. Despite these few criticisms, the overall impression remains positive with many emphasizing the cleanliness of the space, modern amenities and a welcoming environment.
The hotel’s common areas, including the pool and wellness facilities, receive mixed reviews, noting both cleanliness and the need for occasional improvements in upkeep. Guests appreciate the daily towel exchange and well-kept premises, reinforcing the resort’s reputation for maintaining a high level of cleanliness and comfort. In summary, while there are areas for improvement, 'Apartmánový Hotel HREBIENOK RESORT' generally meets guest expectations with its clean and modern accommodations.
The staff at Apartmánový Hotel HREBIENOK RESORT generally receives high praise from guests for their friendliness, helpfulness and professionalism. Many guests appreciated the warm and friendly demeanor of the staff, noting their pleasant and accommodating nature. The reception team, restaurant staff and cleaning personnel were frequently highlighted for their exceptional service and courteous behavior.
However, there were some inconsistent experiences, particularly with the reception staff, where some guests encountered unhelpful or aloof attitudes. Despite these occasional hiccups, most reviews reflected a positive interaction with the personnel, often describing them as kind, smiling and ready to assist. English proficiency among the staff was also well-received, making communication smooth and easy for international travelers.
Overall, while some aspects of the reception service could use improvement, the majority of the staff at Apartmánový Hotel HREBIENOK RESORT contributed positively to guests’ experiences, leaving a lasting impression of hospitality and friendliness.
Guests of Apartmánový Hotel HREBIENOK RESORT have highlighted several aspects of the hotel's WiFi service. Many guests appreciated the good, fast and even excellent WiFi available, particularly noting that the separate WiFi in each room facilitated comfortable work. However, some guests faced issues with connectivity, mentioning instances where they couldn't connect to WiFi, encountered non-functional WiFi or found no WiFi password provided in their rooms. While the hotel generally appears to offer robust internet service, occasional lapses in connectivity were reported by a few guests.
The 'Apartmánový Hotel HREBIENOK RESORT' offers a wellness area that garners a mixed reception from its guests. The wellness facilities are characterized as small and limited in scope with only a few saunas, a small pool and a jacuzzi that can accommodate 3-4 people. Despite its compact size, the wellness center is described as well-maintained, clean and comfortable, featuring relaxing elements such as massage jets in the pool and relaxing music. Guests find the spa area beautiful and decent with some reviews even calling it fantastic and exceptional, accentuating its tranquil ambiance.
Many guests, however, express dissatisfaction due to several issues. The wellness services require an additional fee and are not included in the accommodation cost, which disappoints those who were unaware of the extra charges. The necessity to book the wellness area in advance, combined with its limited capacity, often results in it being fully booked, hindering access for many guests. Additionally, the wellness area lacks certain facilities like a cooling pool and it remains open only on weekends and during specific hours, further limiting its availability.
While some guests find the small wellness area sufficient for their needs, others are left wanting more in terms of space and services. Frequent mentions of the wellness area being overpriced relative to the experience provided hint at a general consensus that the wellness aspect does not meet everyone’s expectations.
The gym at Apartmánový Hotel HREBIENOK RESORT receives generally positive feedback from guests with many highlighting its excellent quality and cleanliness. Described as a full-size, top-notch fitness center, it offers a comprehensive range of facilities that cater to fitness enthusiasts. However, it is important to note that access to the gym, along with other services like the pool and spa, comes at an additional cost, which some guests found to be a downside. Despite this, the gym's impressive standards make it a valued amenity for those willing to pay the extra fee. One minor drawback mentioned is the noise level in the fitness center, which could be improved for a better workout experience.
The pool facilities at Apartmánový Hotel HREBIENOK RESORT have received mixed reviews from guests. Positively, the pool features massage jets, is heated to 30 degrees and includes both an indoor and an outdoor option with warm water, although the outdoor pool is typically accessible only through the wellness area for an additional charge. Guests appreciated the wellness section, which complements the pool with a hot tub and other amenities.
However, several concerns were noted. The pool often appeared smaller in reality than in photos and there were frequent comments about additional charges for its use. Some reviews mentioned that the pool was closed or not functioning during their stay and others found it nearly impossible to swim due to its size or overbooking. The operational hours of the pool, closing generally by 6:00 PM, seemed unexpected to some guests. Additionally, limited sunbeds and the need for pre-booking due to anti-pandemic measures were also points of frustration.
Overall, while the pool and associated wellness amenities were generally well-received when available, the extra fees, size constraints and limited availability detracted from some guests' experiences. Families, especially those with children, noted the appeal of the indoor and outdoor playgrounds complementing their stay.
HREBIENOK RESORT offers an array of parking options that have garnered positive feedback from guests. The hotel boasts secure and convenient underground and garage parking facilities. Many appreciated the availability of free parking, particularly in designated underground spots included with certain apartment bookings. This convenience is particularly valued during high tourist seasons.
The underground parking with elevator access, is highlighted for its safety and organization. Several guests noted the assigned parking spaces as a significant benefit, enhancing overall convenience. The assurance of a secure spot is amplified by the inclusion of parking in the apartment price, which many found advantageous.
However, a few mentioned minor challenges like tight spaces for larger vehicles and occasional difficulty accessing the garage. While signage for the parking facilities could be clearer, most found the process smooth and problem-free. The presence of outdoor and short-term parking options also adds to the flexibility for visitors with varied needs.
Overall, HREBIENOK RESORT's well-organized parking system contributes to a positive stay experience with ample and free underground parking being a standout feature.
The Apartmánový Hotel HREBIENOK RESORT is a haven for families with children, offering a truly exceptional experience tailored to young guests. It comes highly recommended for families, particularly those with small children, thanks to its myriad of kid-friendly amenities. The hotel features multiple child-centric facilities such as well-equipped children's corners, an indoor playroom and a kids club spread across multiple floors. Outside, there is an enticing playground near the restaurant and another outdoor playground, making it a lively and fun-filled environment.
The breakfast room includes a delightful children's corner, ensuring that even the morning meal is a pleasant experience for the little ones. Additionally, the in-house restaurant is well-equipped to cater to children, offering family-friendly options and a child-friendly atmosphere. Families can also enjoy delectable fish fries specially made for the kids.
The resort not only caters to the needs of children but is also incredibly accommodating to families as a whole. Family apartments and suites are thoughtfully laid out, complete with stunning views of the Tatras and separate rooms for little ones to sleep comfortably. The staff is noted for being particularly friendly and helpful, contributing to the welcoming family ambiance of the resort.
For families traveling with babies, the hotel proves to be exceptionally accommodating, offering amenities and services that ensure a baby-friendly environment. Room cleanliness is emphasized, ensuring a safe and hygienic stay for young children.
Moreover, the hotel offers a covered swimming pool, ideal for kids to splash around and have fun, whatever the weather. The resort environment is perfect for a family getaway, combining fun and relaxation for all ages.
In summary, Apartmánový Hotel HREBIENOK RESORT is a superb choice for families seeking a delightful and child-friendly vacation.
The Apartmánový Hotel HREBIENOK RESORT is highly regarded for its strategic location, making it an excellent base for both skiing enthusiasts and mountain adventurers. Guests appreciate its proximity to ski resorts with key highlights including the short 100-meter distance to the ski lift and the nearby cable car and funicular stations providing easy access to Tatra Łomnica and Hrebienok. The availability of ski touring sets at Intersport adds convenience for those new to the sport.
The hotel's accommodations are praised for being clean, cozy and equipped with excellent facilities, such as a pool and wellness center. The terrace in the apartments received special mention, contributing to an overall pleasant stay. The resort's underground parking is also a highlight for guests.
Apartmánový Hotel HREBIENOK RESORT is not only ideal for skiing in the winter but also serves as a great base for mountain trips and hiking trails year-round. The presence of good dining options nearby enhances the appeal of this well-situated hotel, ensuring a delightful experience for visitors.
'Apartmánový Hotel HREBIENOK RESORT' has garnered a mix of feedback regarding its four-star rating, services and facilities. Many guests expressed that the price-quality ratio did not align with expectations for a four-star accommodation. A common sentiment was that the hotel fell short of what is typically anticipated from a four-star establishment. For instance, the selection of food, particularly at breakfast, received negative comments with some describing it as more suitable for a two-star guesthouse. Furthermore, issues were noted regarding the cleanliness of rooms and the overall level of service, which seemed inconsistent with four-star standards.
Several guests also pointed out that certain facilities, such as room amenities, did not meet the expected level of sophistication. There were mentions of basic amenities like kettles and TVs being available in triple rooms, but a noticeable lack of lounge areas in quadruple rooms. These shortcomings led to a general consensus that the hotel occasionally feels amateurish and not deserving of its four-star classification.
In summary, while presenting as a four-star hotel, 'Apartmánový Hotel HREBIENOK RESORT' often did not meet the expected standards associated with this rating, resulting in mixed guest experiences.
The outdoor pool at Apartmánový Hotel HREBIENOK RESORT receives mixed feedback from guests. Known for being a heated facility, it provides guests with a comfortable swimming experience despite varying weather conditions. A few reviews mentioned that the outdoor playgrounds complemented the pool, offering additional activities for families. The fee for the pool was noted, but guests appreciated having the pool as an option, which, on occasion, saved the day. However, there were instances when the outdoor pool was closed, disappointing some visitors who had hoped to make use of it during their stay.
The Apartmánový Hotel HREBIENOK RESORT offers a luxurious experience with its high-end, four-star accommodations. Guests frequently praise the luxurious ambiance and the high-quality furniture that accentuates the spacious and elegant facilities. The resort is noted for having the largest and most luxurious apartments, providing a perfect setting for luxury travel. Additionally, the rooms, whether they are suites on the fourth floor or other accommodations, are consistently described as very luxurious, fully equipped and of higher standard. The great views contribute to the overall luxury feel, making this resort a notable choice for those seeking upscale accommodations with a favorable price-quality ratio.
Nestled in a picturesque location, Apartmánový Hotel HREBIENOK RESORT offers a truly romantic ambiance that captivates visitors. The enchanting evening atmosphere sets the perfect tone for a romantic escape, further enhanced by the beautifully designed landscaping. Couples will find this setting ideal for a memorable getaway with a wellness area specifically tailored to provide a romantic experience. The terrace offers a beautiful view that adds to the charm, making it a perfect spot for sharing special moments. This hotel promises a romantic retreat, ideal for those seeking a serene and love-filled stay.
The Apartmánový Hotel HREBIENOK RESORT is a pet-friendly location that welcomes dogs in various parts of the property, making it a suitable choice for travelers with pets. Guests with pets have described the place as perfect and accommodating for their furry companions. However, there are additional costs associated with bringing pets; visitors have noted dog fees ranging from 15 to 20 euros per night. Some reviews mentioned that due to having a dog, they were accommodated in an older part of the hotel and there were comments about pets being dusty. Despite these issues, small dogs were permitted in luxury apartments, highlighting the pet-friendly nature of the hotel. Overall, the hotel is well-regarded for being a dog-friendly area, though the extra fees should be considered.
Location Show Map
Location
The area's breathtaking natural beauty further enhances the attractiveness of this resort. Guests frequently highlight the magnificent views from their rooms with some offering panoramic looks at the Tatra peaks. The picturesque environment and excellent amenities make it suitable for diverse visitors, including families with children and ski mountaineers looking for a convenient base.
The combination of modern, clean and well-furnished apartments, along with the excellent location, ensures a highly satisfactory experience. The resort's proximity to hiking trails, the train station and the cable car station to Hrebienok means that everything required for a fulfilling stay is easily accessible. Whether planning a mountain getaway, a sightseeing trip or a relaxation retreat, HREBIENOK RESORT's prime location and excellent facilities stand out as major positive factors.
Breakfast
The breakfast buffet typically features a good variety of sweet, savory, cold and hot options with some guests highlighting exceptional items like omelets. The friendly and accommodating staff receive consistent commendation, contributing to the enjoyable dining atmosphere.
However, there were some criticisms. A recurring comment is that the breakfast selection can be monotonous and some guests found limited options not meeting the expectations for a 4-star hotel. Issues such as breakfast not being ready on time, long waits for warm meals and occasional crowding in the breakfast area were also mentioned. Some reviews noted disappointment with the quality of specific items like coffee, which was described as instant and the artificial taste of some vegetables.
In summary, while Apartmánový Hotel HREBIENOK RESORT largely impresses with its breakfast offerings, a few areas for improvement remain, particularly in consistency and variety. The overall dining experience is enhanced by the excellent service and inviting environment, making it a generally pleasant part of the stay for many guests.
Dinner
For those seeking variety, the resort's proximity to numerous additional dining venues adds to the appeal. Guests can choose from several excellent restaurants, cafes and pastry shops within the complex. Specifically recommended are the Slovak restaurant and Dobré časy, which many reviewers highly commend. Furthermore, the resort also facilitates late-night dining, allowing guests to enjoy their meals even after 22:00.
Besides dining in, the resort is conveniently located with access to various shops and grocery stores, providing ample opportunities for guests who prefer to prepare their own meals.
Despite a few mentions of lackluster experiences at specific breakfast venues, the overall consensus remains decidedly positive with many guests appreciating the rich breakfast offerings and the variety of good restaurants available on-site and nearby.
Rooms
While the rooms are often described as luxurious, spacious and equipped with everything needed for a comfortable stay, there are occasional mentions of maintenance issues, such as cracked walls or outdated furniture. Some guests also mentioned that daily cleaning services were not always provided and certain rooms did not meet their expectations in terms of value for the price paid.
Overall, guests highly value the quality, cleanliness and comfort of the rooms, coupled with modern and tasteful interiors, making the accommodations suitable for extended stays.
Beds
However, opinions on mattress firmness were mixed. While many guests found the mattresses to be very comfortable, others felt they were either too soft or uncomfortably hard. A few mentioned issues with the bed linen being slippery and noted that the large pillows did not suit everyone’s sleeping preferences.
Despite these minor points of contention, for the most part, the beds at HREBIENOK RESORT were well-received, described as comfortable and conducive to rest and relaxation.
Cleanliness
However, there are mentions of inconsistent cleaning services that depend on the shift with some guests encountering issues such as dust, poorly cleaned carpets and insufficient cleaning of sinks and toilets. In some rooms, guests noticed significant cleanliness lapses like crumbs, wrappers and even used tampons left behind. Despite these few criticisms, the overall impression remains positive with many emphasizing the cleanliness of the space, modern amenities and a welcoming environment.
The hotel’s common areas, including the pool and wellness facilities, receive mixed reviews, noting both cleanliness and the need for occasional improvements in upkeep. Guests appreciate the daily towel exchange and well-kept premises, reinforcing the resort’s reputation for maintaining a high level of cleanliness and comfort. In summary, while there are areas for improvement, 'Apartmánový Hotel HREBIENOK RESORT' generally meets guest expectations with its clean and modern accommodations.
Staff
However, there were some inconsistent experiences, particularly with the reception staff, where some guests encountered unhelpful or aloof attitudes. Despite these occasional hiccups, most reviews reflected a positive interaction with the personnel, often describing them as kind, smiling and ready to assist. English proficiency among the staff was also well-received, making communication smooth and easy for international travelers.
Overall, while some aspects of the reception service could use improvement, the majority of the staff at Apartmánový Hotel HREBIENOK RESORT contributed positively to guests’ experiences, leaving a lasting impression of hospitality and friendliness.
Wi-Fi
Spa
Many guests, however, express dissatisfaction due to several issues. The wellness services require an additional fee and are not included in the accommodation cost, which disappoints those who were unaware of the extra charges. The necessity to book the wellness area in advance, combined with its limited capacity, often results in it being fully booked, hindering access for many guests. Additionally, the wellness area lacks certain facilities like a cooling pool and it remains open only on weekends and during specific hours, further limiting its availability.
While some guests find the small wellness area sufficient for their needs, others are left wanting more in terms of space and services. Frequent mentions of the wellness area being overpriced relative to the experience provided hint at a general consensus that the wellness aspect does not meet everyone’s expectations.
Gym
Pool
However, several concerns were noted. The pool often appeared smaller in reality than in photos and there were frequent comments about additional charges for its use. Some reviews mentioned that the pool was closed or not functioning during their stay and others found it nearly impossible to swim due to its size or overbooking. The operational hours of the pool, closing generally by 6:00 PM, seemed unexpected to some guests. Additionally, limited sunbeds and the need for pre-booking due to anti-pandemic measures were also points of frustration.
Overall, while the pool and associated wellness amenities were generally well-received when available, the extra fees, size constraints and limited availability detracted from some guests' experiences. Families, especially those with children, noted the appeal of the indoor and outdoor playgrounds complementing their stay.
Parking
The underground parking with elevator access, is highlighted for its safety and organization. Several guests noted the assigned parking spaces as a significant benefit, enhancing overall convenience. The assurance of a secure spot is amplified by the inclusion of parking in the apartment price, which many found advantageous.
However, a few mentioned minor challenges like tight spaces for larger vehicles and occasional difficulty accessing the garage. While signage for the parking facilities could be clearer, most found the process smooth and problem-free. The presence of outdoor and short-term parking options also adds to the flexibility for visitors with varied needs.
Overall, HREBIENOK RESORT's well-organized parking system contributes to a positive stay experience with ample and free underground parking being a standout feature.
Family
The breakfast room includes a delightful children's corner, ensuring that even the morning meal is a pleasant experience for the little ones. Additionally, the in-house restaurant is well-equipped to cater to children, offering family-friendly options and a child-friendly atmosphere. Families can also enjoy delectable fish fries specially made for the kids.
The resort not only caters to the needs of children but is also incredibly accommodating to families as a whole. Family apartments and suites are thoughtfully laid out, complete with stunning views of the Tatras and separate rooms for little ones to sleep comfortably. The staff is noted for being particularly friendly and helpful, contributing to the welcoming family ambiance of the resort.
For families traveling with babies, the hotel proves to be exceptionally accommodating, offering amenities and services that ensure a baby-friendly environment. Room cleanliness is emphasized, ensuring a safe and hygienic stay for young children.
Moreover, the hotel offers a covered swimming pool, ideal for kids to splash around and have fun, whatever the weather. The resort environment is perfect for a family getaway, combining fun and relaxation for all ages.
In summary, Apartmánový Hotel HREBIENOK RESORT is a superb choice for families seeking a delightful and child-friendly vacation.
Ski
The hotel's accommodations are praised for being clean, cozy and equipped with excellent facilities, such as a pool and wellness center. The terrace in the apartments received special mention, contributing to an overall pleasant stay. The resort's underground parking is also a highlight for guests.
Apartmánový Hotel HREBIENOK RESORT is not only ideal for skiing in the winter but also serves as a great base for mountain trips and hiking trails year-round. The presence of good dining options nearby enhances the appeal of this well-situated hotel, ensuring a delightful experience for visitors.
4 Star
Several guests also pointed out that certain facilities, such as room amenities, did not meet the expected level of sophistication. There were mentions of basic amenities like kettles and TVs being available in triple rooms, but a noticeable lack of lounge areas in quadruple rooms. These shortcomings led to a general consensus that the hotel occasionally feels amateurish and not deserving of its four-star classification.
In summary, while presenting as a four-star hotel, 'Apartmánový Hotel HREBIENOK RESORT' often did not meet the expected standards associated with this rating, resulting in mixed guest experiences.
Outdoor Pool
Luxury
Romantic
Dog Friendly
Yes, Apartmánový Hotel HREBIENOK RESORT has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
Yes, a spa is available at Apartmánový Hotel HREBIENOK RESORT.
Yes, Apartmánový Hotel HREBIENOK RESORT welcomes dogs.
Yes, parking facilities are available at Apartmánový Hotel HREBIENOK RESORT.
Yes, Apartmánový Hotel HREBIENOK RESORT has a gym.
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