Hilton Garden Inn Sunderland
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Summary of reviewsThe Hilton Garden Inn Sunderland stands out as an exceptional choice for a variety of travelers due to its strategic location, modern amenities and commendable service. Positioned conveniently next to the Stadium of Light, it offers easy access to the city center, beaches and has excellent connectivity via nearby metro links. This makes it ideal for guests attending events, exploring local attractions or conducting business.
Guests consistently praise the hotel's contemporary and stylish design with rooms noted for their cleanliness, spaciousness and comfort. Thoughtful amenities such as large beds, USB ports, ample storage and effective housekeeping further enhance the stay. Although some minor maintenance issues have been reported, the overall feedback emphasizes the high standard of the accommodations.
The dining experience, while receiving mixed reviews, generally garners positive feedback, especially for its breakfast buffet which offers a wide variety of options, including self-made waffles and cooked-to-order eggs. Dinner is also well-regarded for its quality and taste, although some guests noted a limited menu and occasional service delays. The restaurant's pleasant ambiance and competitive pricing add to the dining appeal.
Families find the hotel notably accommodating with facilities and features that cater to their needs, such as large rooms, a kid-friendly atmosphere including a swimming pool and play area and proximity to family-friendly locations.
Business travelers appreciate the hotel's modern workspaces and essential business amenities, which support productivity away from the office. The professional and attentive service from the staff, particularly at reception, further enhances the business travel experience.
The hotel's cleanliness is a standout feature, consistently praised across all areas. Public spaces and rooms are maintained to a high standard, contributing to the overall pleasant environment. The friendly and helpful staff significantly enhance guest experiences, often going above and beyond to provide excellent service.
Complimentary high-speed wifi is well-received, although a few guests reported occasional connectivity issues. The gym, described as well-equipped and spacious, offers a good facility for fitness routines, despite some minor drawbacks.
Overall, the Hilton Garden Inn Sunderland provides a well-rounded, enjoyable stay with its combination of comfort, style and affordability. It caters well to sports enthusiasts, leisure travelers, families and business professionals, making it a reliable four-star establishment that many guests are eager to return to.
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Guests consistently praise the hotel's contemporary and stylish design with rooms noted for their cleanliness, spaciousness and comfort. Thoughtful amenities such as large beds, USB ports, ample storage and effective housekeeping further enhance the stay. Although some minor maintenance issues have been reported, the overall feedback emphasizes the high standard of the accommodations.
The dining experience, while receiving mixed reviews, generally garners positive feedback, especially for its breakfast buffet which offers a wide variety of options, including self-made waffles and cooked-to-order eggs. Dinner is also well-regarded for its quality and taste, although some guests noted a limited menu and occasional service delays. The restaurant's pleasant ambiance and competitive pricing add to the dining appeal.
Families find the hotel notably accommodating with facilities and features that cater to their needs, such as large rooms, a kid-friendly atmosphere including a swimming pool and play area and proximity to family-friendly locations.
Business travelers appreciate the hotel's modern workspaces and essential business amenities, which support productivity away from the office. The professional and attentive service from the staff, particularly at reception, further enhances the business travel experience.
The hotel's cleanliness is a standout feature, consistently praised across all areas. Public spaces and rooms are maintained to a high standard, contributing to the overall pleasant environment. The friendly and helpful staff significantly enhance guest experiences, often going above and beyond to provide excellent service.
Complimentary high-speed wifi is well-received, although a few guests reported occasional connectivity issues. The gym, described as well-equipped and spacious, offers a good facility for fitness routines, despite some minor drawbacks.
Overall, the Hilton Garden Inn Sunderland provides a well-rounded, enjoyable stay with its combination of comfort, style and affordability. It caters well to sports enthusiasts, leisure travelers, families and business professionals, making it a reliable four-star establishment that many guests are eager to return to.
Hotel Taking Steps Towards Sustainability
Part of the Hilton brand, this hotel is involved in Hilton's 'Travel with Purpose' sustainability efforts. The program focuses on various environmental targets to reduce the ecological footprint of their hotels.
Hotel with Gym
This hotel provides a 24-hour fitness center with cardio equipment and free weights for guests to use.
4-Star Hotel
This hotel offers contemporary accommodations next to the Stadium of Light, providing convenient access to the city center and public transport links. Guests can enjoy the 24-hour fitness center, on-site restaurant, and business center.
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Business Hotel
Accessible Hotel
Guest Reviews
Located in Sunderland, the Hilton Garden Inn is praised for its exceptional convenience and accessibility. The property's strategic placement next to the Stadium of Light makes it a prime choice for attendees of events, concerts or football matches. Visitors frequently highlight the hotel's proximity to the city center, making it easy to explore Sunderland’s various attractions, shopping and dining options. Additionally, the beach is conveniently nearby, appealing to those looking to enjoy a coastal experience.
Guests appreciate the easy access and ample parking facilities provided by the hotel, simplifying travel logistics. The location also offers great connectivity with nearby metro links, facilitating trips to Newcastle and Sunderland University.
The hotel's modern and stylish design complements its advantageous position. Reviewers often mention the cleanliness and comfort of the rooms, further enhancing the overall experience. Friendly and helpful staff contribute positively to visitors’ stays, creating a welcoming atmosphere.
Overall, the Hilton Garden Inn Sunderland offers a well-rounded experience with a location that caters to diverse needs—whether guests are in town for sports, leisure or business.
The breakfast experience at Hilton Garden Inn Sunderland has received varied feedback from guests, ranging from being celebrated to occasionally criticized. On the positive side, many guests emphasized the substantial and excellent quality of the breakfast, often praising the wide selection and variety of options available. The buffet format allowed for self-made waffles and cooked-to-order eggs, which were highlights for some. Friendly and helpful staff added to the overall pleasant breakfast experience with guests frequently describing the offerings as delicious, fresh and well-prepared.
However, not all reviews were entirely favorable. Some guests noted specific issues such as certain items not being hot enough or breakfast options being somewhat limited. A few unfavorable comments mentioned undercooked bacon, watery scrambled eggs and the absence of some expected items like mushrooms or veggie sausages. Additionally, the breakfast service could occasionally be perceived as lacking with delays in restocking supplies or certain items arriving cold.
Overall, while there are areas for improvement, the general consensus is that the breakfast at Hilton Garden Inn Sunderland offers a good variety of tasty options and is appreciated by many for its quality and breadth of choice.
The dining experience at Hilton Garden Inn Sunderland has received mixed feedback from guests. On the positive side, many reviews commend the quality and taste of the food with specific praise for the excellent dinner menu, well-cooked steaks and delicious, high-quality meals. Guests appreciated the good selection and variety in the evening menu with the carvery being highlighted as good value for money. The restaurant itself is noted for its pleasant ambiance and competitive pricing, contributing to an overall enjoyable dining experience.
However, there are some areas for improvement. A recurring issue is the limited evening menu with several guests mentioning the lack of variety. In some instances, the food was reported as arriving cold or being overcooked, which detracted from the dining experience. Additionally, service was sometimes slow and there were occasional complaints of rude or inattentive staff. The prices were also considered steep by some, particularly given the portion sizes. Despite these drawbacks, many guests had a satisfactory dining experience, finding the food nice and the restaurant environment welcoming.
The Hilton Garden Inn Sunderland boasts an impressively clean and spacious accommodation experience. The rooms are consistently praised for their immaculate and modern decor with many guests highlighting large, comfortable beds and well-maintained facilities. The cleanliness of the rooms and overall housekeeping service receives high marks, adding to the comfort and appeal of the stay.
The spaciousness of the rooms, including family and suite options, is a standout feature, ensuring ample space for relaxation. Functionality and thoughtful amenities—such as USB ports by the bedside, large showers, plenty of storage and in-room kettles, irons and safes—also add to the overall positive experience.
However, some guests have noted occasional maintenance issues such as non-working TVs, missing wardrobe doors and overly warm rooms. Despite these minor inconveniences, the professional room service and overall comfort seem to mitigate these issues for the majority of guests.
In summary, the Hilton Garden Inn Sunderland offers a comfortable, clean and spacious environment that meets and often exceeds guests' expectations, making it a reliable choice for travelers seeking quality accommodation with excellent facilities.
Despite a diverse range of opinions on the beds at Hilton Garden Inn Sunderland, many guests found them to be comfortable. Words like "super comfy," "very comfortable," and "fantastically comfortable" appeared frequently, while "beds very comfortable" and "comfortable beds" also recurred. Some reviewers highlighted the spaciousness, noting "huge bed" and "super king size bed" among the positive remarks.
However, there were some less favorable comments, pointing out issues like "rock hard bed" and "mattress was uncomfortable." A few guests mentioned beds being too firm or commenting on the need for better pillows, describing them as "lumpy" or "misshaped."
Overall, while some guests experienced discomfort, the majority seemed pleased with the bed quality, often mentioning a good night's sleep and positivity towards the rooms' comfort levels.
The Hilton Garden Inn Sunderland garners consistent praise for its exceptional cleanliness and modernity. Guests often describe the hotel as very clean and well-maintained with the rooms being particularly noted for their cleanliness and spaciousness. Housekeeping standards are highly regarded, ensuring that rooms are immaculate, spotlessly clean and comfortable. Public areas such as the reception, bathrooms and corridors also receive high marks for cleanliness, creating a welcoming and hygienic atmosphere throughout the property.
Visitors appreciate the contemporary and functional design of the rooms, highlighting modern amenities and the overall tidiness. The hotel staff are frequently mentioned for their friendly and efficient service, further enhancing the pleasant and secure environment.
While there are isolated mentions of issues such as stained carpets and minor maintenance concerns, the overall sentiment emphasizes a high standard of cleanliness that extends from individual rooms to communal spaces. Overall, the hotel excels in providing a pristine, comfortable and modern stay, making it a reliable choice for travelers looking for a clean and well-maintained accommodation option.
The Hilton Garden Inn Sunderland garners high praise for its staff, repeatedly described as friendly, helpful and courteous by guests. Exceptional service seems to be a hallmark throughout the hotel with both reception and bar staff often acknowledged for their efficiency and politeness. Specific mentions go to individuals like Dean at the front desk, who is noted for going above and beyond to assist guests.
Guests have highlighted the professionalism and welcoming nature of the staff, which significantly enhances the overall experience. Whether it's pleasant and cheerful personnel greeting arrivals or attentive service during breakfast, the consistency in the staff's helpfulness and care is apparent. The housekeeping team also stands out for maintaining a comfortable and clean environment.
While there are isolated mentions of less favorable interactions, the overwhelming sentiment points to an exceptionally accommodating and professional team. The frequent, positive remarks about the staff's friendliness and willingness to assist suggest that guests can expect a warm and supportive stay.
The wifi at Hilton Garden Inn Sunderland generally receives strong praise from many guests. Numerous reviews highlight the great, complimentary high-speed wifi available throughout the hotel. Many guests found the wifi to be reliable and effective, noting no issues with connectivity and describing it as incredibly good. However, some reviews pointed out areas for improvement, mentioning problems such as poor network quality, dropped connections and lack of proper wifi availability in certain rooms. Overall, while most guests seem satisfied with the wifi service, there are occasional concerns about connectivity.
The Hilton Garden Inn Sunderland boasts a gym that appears to be a highlight for many guests. Positive feedback frequently mentions that the gym is great with some guests finding it excellent and well-equipped. Visitors appreciate the abundance of floor space, which allows for a comfortable workout experience. Cleanliness is also noted with fresh towels readily available. The fitness center, described as nice and big by several guests, seems to cater well to those looking to maintain their fitness routines during their stay. However, there are some minor drawbacks including the fitness center being small for some, not fully equipped for every need and occasional issues such as a non-working clock and missing water. Despite these few negatives, the general consensus is that the gym is good and adequate for a decent workout session.
Hilton Garden Inn Sunderland provides a perfect setup for families, ensuring a family-friendly and family-oriented environment. Guests appreciate the hotel’s efforts in making things easier for families, showcasing care and compassion, especially for those with newborn babies. The hotel offers good family facilities with a kid-friendly atmosphere that includes a swimming pool, an outside play area and even a face-painting station. Its proximity to various family-friendly locations, including the stadium, adds extra convenience for guests. Large rooms receive positive nods with some visitors particularly loving the waffle maker at breakfast. Free parking is an added bonus, making it even more ideal for visiting relatives. Overall, the hotel is seen as a great spot for family stays with many expressing a desire to return.
The Hilton Garden Inn Sunderland has garnered praise for its consistent four-star service and value for money, making it a solid choice for travelers seeking modern comfort without breaking the bank. Guests highlighted the updated amenities and stylish, minimalist décor that lend the hotel a high-end feel usually found in more luxurious resorts.
Many reviews lauded the hotel's clean, comfy rooms and the excellent service provided by the staff, contributing to an overall great experience. The spacious, modern interior contributed to some considering it their best hotel stay in the UK in years. Despite a few mentions questioning whether the service fully met Hilton's four-star standard, the general consensus is positive with many appreciating the excellent room quality, food and customer service.
The hotel stands out for its combination of comfort, style and affordability, making it a top choice for travelers looking for a reliable four-star establishment.
Hilton Garden Inn Sunderland is consistently praised for its suitability for business travelers, offering a business-oriented environment with a variety of amenities specifically catered to professionals. The hotel features modern and quiet workspaces, equipped with essential tools such as a printer and copier, making it easy to stay productive while away from the office. Guests appreciate the availability of business rooms and decent reception areas, which are conducive for meetings and other professional gatherings. The location is another highlight, being conveniently situated for business meetings. The desk light in the rooms is also noted as a helpful feature. Visitors have also had positive encounters with the helpful and excellent customer service, particularly from the reception staff who are consistently mentioned for their good service. The bar service has received mixed feedback with some guests noting that staff were not ready to take orders later in the evening. However, dining with clients in the hotel seems a feasible option. Overall, the Hilton Garden Inn Sunderland stands out as a modern, well-equipped choice for those traveling on business.
The Hilton Garden Inn Sunderland is generally appreciated for its accessibility features, making it easy for guests with disabilities to navigate. The hotel offers accessible rooms, which are vital for guests with mobility issues, such as those recovering from a stroke. Its location is conveniently accessible from both the train station and the city center, ensuring ease of travel. Additionally, the helpful staff provide clear directions to assist guests.
However, there are areas for improvement, particularly in parking. The hotel only offers two blue badge parking spaces and alternative parking across the road lacks a dropped curb for easy pavement access. This forces guests using mobility scooters to navigate via the road and roundabout to find an accessible curb. Despite these challenges, the hotel is recognized for its good facilities and the overall effort to accommodate guests with disabilities.
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Location
Guests appreciate the easy access and ample parking facilities provided by the hotel, simplifying travel logistics. The location also offers great connectivity with nearby metro links, facilitating trips to Newcastle and Sunderland University.
The hotel's modern and stylish design complements its advantageous position. Reviewers often mention the cleanliness and comfort of the rooms, further enhancing the overall experience. Friendly and helpful staff contribute positively to visitors’ stays, creating a welcoming atmosphere.
Overall, the Hilton Garden Inn Sunderland offers a well-rounded experience with a location that caters to diverse needs—whether guests are in town for sports, leisure or business.
Breakfast
However, not all reviews were entirely favorable. Some guests noted specific issues such as certain items not being hot enough or breakfast options being somewhat limited. A few unfavorable comments mentioned undercooked bacon, watery scrambled eggs and the absence of some expected items like mushrooms or veggie sausages. Additionally, the breakfast service could occasionally be perceived as lacking with delays in restocking supplies or certain items arriving cold.
Overall, while there are areas for improvement, the general consensus is that the breakfast at Hilton Garden Inn Sunderland offers a good variety of tasty options and is appreciated by many for its quality and breadth of choice.
Dinner
However, there are some areas for improvement. A recurring issue is the limited evening menu with several guests mentioning the lack of variety. In some instances, the food was reported as arriving cold or being overcooked, which detracted from the dining experience. Additionally, service was sometimes slow and there were occasional complaints of rude or inattentive staff. The prices were also considered steep by some, particularly given the portion sizes. Despite these drawbacks, many guests had a satisfactory dining experience, finding the food nice and the restaurant environment welcoming.
Rooms
The spaciousness of the rooms, including family and suite options, is a standout feature, ensuring ample space for relaxation. Functionality and thoughtful amenities—such as USB ports by the bedside, large showers, plenty of storage and in-room kettles, irons and safes—also add to the overall positive experience.
However, some guests have noted occasional maintenance issues such as non-working TVs, missing wardrobe doors and overly warm rooms. Despite these minor inconveniences, the professional room service and overall comfort seem to mitigate these issues for the majority of guests.
In summary, the Hilton Garden Inn Sunderland offers a comfortable, clean and spacious environment that meets and often exceeds guests' expectations, making it a reliable choice for travelers seeking quality accommodation with excellent facilities.
Beds
However, there were some less favorable comments, pointing out issues like "rock hard bed" and "mattress was uncomfortable." A few guests mentioned beds being too firm or commenting on the need for better pillows, describing them as "lumpy" or "misshaped."
Overall, while some guests experienced discomfort, the majority seemed pleased with the bed quality, often mentioning a good night's sleep and positivity towards the rooms' comfort levels.
Cleanliness
Visitors appreciate the contemporary and functional design of the rooms, highlighting modern amenities and the overall tidiness. The hotel staff are frequently mentioned for their friendly and efficient service, further enhancing the pleasant and secure environment.
While there are isolated mentions of issues such as stained carpets and minor maintenance concerns, the overall sentiment emphasizes a high standard of cleanliness that extends from individual rooms to communal spaces. Overall, the hotel excels in providing a pristine, comfortable and modern stay, making it a reliable choice for travelers looking for a clean and well-maintained accommodation option.
Staff
Guests have highlighted the professionalism and welcoming nature of the staff, which significantly enhances the overall experience. Whether it's pleasant and cheerful personnel greeting arrivals or attentive service during breakfast, the consistency in the staff's helpfulness and care is apparent. The housekeeping team also stands out for maintaining a comfortable and clean environment.
While there are isolated mentions of less favorable interactions, the overwhelming sentiment points to an exceptionally accommodating and professional team. The frequent, positive remarks about the staff's friendliness and willingness to assist suggest that guests can expect a warm and supportive stay.
Wi-Fi
Gym
Family
4 Star
Many reviews lauded the hotel's clean, comfy rooms and the excellent service provided by the staff, contributing to an overall great experience. The spacious, modern interior contributed to some considering it their best hotel stay in the UK in years. Despite a few mentions questioning whether the service fully met Hilton's four-star standard, the general consensus is positive with many appreciating the excellent room quality, food and customer service.
The hotel stands out for its combination of comfort, style and affordability, making it a top choice for travelers looking for a reliable four-star establishment.
Business
Accessible
However, there are areas for improvement, particularly in parking. The hotel only offers two blue badge parking spaces and alternative parking across the road lacks a dropped curb for easy pavement access. This forces guests using mobility scooters to navigate via the road and roundabout to find an accessible curb. Despite these challenges, the hotel is recognized for its good facilities and the overall effort to accommodate guests with disabilities.
No, Hilton Garden Inn Sunderland doesn't have any pool.
No, a spa isn't available at Hilton Garden Inn Sunderland.
No, Hilton Garden Inn Sunderland doesn't allow dogs.
No, parking facilities aren't available at Hilton Garden Inn Sunderland.
Yes, Hilton Garden Inn Sunderland has a gym.
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