Roker Hotel BW Premier Collection
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Summary of reviewsThe Roker Hotel BW Premier Collection stands out largely for its exceptional location along the Roker seafront, providing guests with stunning views and direct access to the beach. Visitors frequently commend the hotel's proximity to local bars, restaurants and attractions, making it a top choice for both leisure and business travelers. The beautiful sea views, especially from the restaurant, add a picturesque touch to the stay.
Breakfast at the Roker Hotel holds high praise for its variety and quality. Guests appreciate the extensive selection, including a highly regarded full English breakfast and an array of cold options. The scenic breakfast room enhances the dining experience, although minor criticisms include the rigidity of the breakfast schedule and occasional organizational mishaps. Nevertheless, the friendly and efficient breakfast staff contribute positively to guests' meals.
The hotel's dining options, including its in-house bar and adjacent Antico Italian restaurant, receive significant acclaim. Guests savor the tasty food, generous portions and welcoming ambiance with the Italian restaurant being a standout. While some occasional issues arise, such as limited menu options and service delays during peak times, the dining experience remains a highlight of many stays, praised for both quality and value.
Rooms garner mixed feedback but are largely appreciated for their cleanliness, modern nautical decor and spaciousness. Positive notes often mention comfortable and well-maintained accommodations with lovely sea views. However, some guests report issues with room size, temperature control and noise. The need for updates in furniture and occasional maintenance concerns are also noted. Despite these downsides, many guests still find the rooms comfortable and stylish, contributing to a pleasant stay.
Cleanliness is consistently highlighted as a distinguishing feature of the hotel, credited to a diligent housekeeping team. While occasional issues like dusty areas and mold in bathrooms are mentioned, the general atmosphere is one of cleanliness and well-kept environments, bolstered by friendly and helpful staff.
The staff at the Roker Hotel receive widespread commendations for their friendliness, approachability and professionalism. Many guests note the warm and attentive service across all levels of staff, from the reception to the bar and restaurant, significantly enhancing the overall guest experience.
WiFi at the hotel, however, presents a common issue with many guests reporting poor connectivity and unreliable service, particularly in rooms, posing difficulties for business needs.
Family-friendly accommodations receive mixed feedback. While the hotel offers comfortable family setups and a welcoming atmosphere for children, accessibility challenges such as multiple flights of stairs to family rooms are noted. The staff's responsiveness to children's needs and thoughtful touches for families contribute positively to the overall experience.
Guest experiences with the beds are varied, ranging from high praise for comfort to complaints about outdated or uncomfortable mattresses and pillows. Nonetheless, the overall cleanliness and modernity of the rooms are frequently appreciated.
Guests' opinions on whether the hotel meets four-star standards are divided. While many find the hotel stylish and reasonably priced, some feel certain aspects like cleanliness and room warmth need improvement to fully meet four-star expectations. Breakfast is consistently praised, adding to the hotel's appeal.
For business travelers, the Roker Hotel is considered a suitable option, offering good amenities and services. However, some guests switch to other hotels in search of better business facilities and fewer staffing issues.
Overall, the Roker Hotel BW Premier Collection presents a generally positive experience with its prime location, commendable dining options and stylish accommodations, despite some areas needing improvement.
Categories
Breakfast at the Roker Hotel holds high praise for its variety and quality. Guests appreciate the extensive selection, including a highly regarded full English breakfast and an array of cold options. The scenic breakfast room enhances the dining experience, although minor criticisms include the rigidity of the breakfast schedule and occasional organizational mishaps. Nevertheless, the friendly and efficient breakfast staff contribute positively to guests' meals.
The hotel's dining options, including its in-house bar and adjacent Antico Italian restaurant, receive significant acclaim. Guests savor the tasty food, generous portions and welcoming ambiance with the Italian restaurant being a standout. While some occasional issues arise, such as limited menu options and service delays during peak times, the dining experience remains a highlight of many stays, praised for both quality and value.
Rooms garner mixed feedback but are largely appreciated for their cleanliness, modern nautical decor and spaciousness. Positive notes often mention comfortable and well-maintained accommodations with lovely sea views. However, some guests report issues with room size, temperature control and noise. The need for updates in furniture and occasional maintenance concerns are also noted. Despite these downsides, many guests still find the rooms comfortable and stylish, contributing to a pleasant stay.
Cleanliness is consistently highlighted as a distinguishing feature of the hotel, credited to a diligent housekeeping team. While occasional issues like dusty areas and mold in bathrooms are mentioned, the general atmosphere is one of cleanliness and well-kept environments, bolstered by friendly and helpful staff.
The staff at the Roker Hotel receive widespread commendations for their friendliness, approachability and professionalism. Many guests note the warm and attentive service across all levels of staff, from the reception to the bar and restaurant, significantly enhancing the overall guest experience.
WiFi at the hotel, however, presents a common issue with many guests reporting poor connectivity and unreliable service, particularly in rooms, posing difficulties for business needs.
Family-friendly accommodations receive mixed feedback. While the hotel offers comfortable family setups and a welcoming atmosphere for children, accessibility challenges such as multiple flights of stairs to family rooms are noted. The staff's responsiveness to children's needs and thoughtful touches for families contribute positively to the overall experience.
Guest experiences with the beds are varied, ranging from high praise for comfort to complaints about outdated or uncomfortable mattresses and pillows. Nonetheless, the overall cleanliness and modernity of the rooms are frequently appreciated.
Guests' opinions on whether the hotel meets four-star standards are divided. While many find the hotel stylish and reasonably priced, some feel certain aspects like cleanliness and room warmth need improvement to fully meet four-star expectations. Breakfast is consistently praised, adding to the hotel's appeal.
For business travelers, the Roker Hotel is considered a suitable option, offering good amenities and services. However, some guests switch to other hotels in search of better business facilities and fewer staffing issues.
Overall, the Roker Hotel BW Premier Collection presents a generally positive experience with its prime location, commendable dining options and stylish accommodations, despite some areas needing improvement.
Hotel for Honeymoon
Located in Sunderland, the Roker Hotel offers a comfortable stay with sea views. Its location and amenities make it a suitable option for honeymooners looking for a relaxing seaside getaway.
Family Friendly Hotel
The Roker Hotel offers family rooms that sleep 4 with a double and two single beds. The rooms feature a flat-screen TV and hospitality tray. The Roker Hotel is ideal for family staycations with many children's activities in the local area.
Romantic Hotel
Located in Sunderland, this hotel offers sea views and a relaxing atmosphere, perfect for a romantic escape. Its coastal setting and comfortable amenities provide a charming and intimate experience.
Hotel with Free Wi-Fi
The Roker Hotel offers free Wi-Fi throughout the premises, ensuring guests stay connected in their rooms, dining areas, and meeting facilities. It is also praised for its seaside location and comfortable accommodations.
4-Star Hotel
The Roker Hotel offers sea views and is close to the beach. It provides comfortable accommodations and easy access to local attractions.
Boutique-style Hotel
Hotel Taking Steps Towards Sustainability
Business Hotel
Guest Reviews
The Roker Hotel BW Premier Collection boasts a stunning location on the Roker seafront, providing breathtaking views and easy access to the beach. Guests consistently praise its proximity to local bars, restaurants and attractions, making it an ideal spot for both leisure and business stays. The hotel's positioning on the waterfront allows for beautiful sea views, especially enjoyed during breakfast or from the restaurant. Visitors find the immediate access to coastal walks and the convenience of being close to the city center and stadium appealing. The location is noted as perfect for various needs, including attending events, enjoying seaside activities or simply relaxing with picturesque beach views. Overall, the hotel’s site is celebrated for its convenience, beauty and accessibility, making it a standout choice for visitors to Sunderland.
Nestled by the stunning coastline, the Roker Hotel BW Premier Collection has garnered an array of glowing reviews for its breakfast offerings. Guests consistently praised the hotel for its excellent breakfast, highlighting the good range of choices and the delicious, freshly prepared standards. The full English breakfast received particular commendations with many noting the hot and plentiful cooked elements and the fantastic selection catering to various preferences.
The breakfast scene at the hotel also includes an array of cold options, such as cereals, yogurt, cheese and cold meats. Croissants and other pastries were particularly noted for their quality. The breakfast room, often described as lovely, adds to the dining experience, offering picturesque views, making it a delight to start the day.
While the majority of the feedback was positive, some guests did express concerns about the rigidity of the breakfast schedule and the occasional mishap in organization and food quality. However, the friendly and efficient breakfast staff contributed significantly to the overall enjoyment of the meal.
For those who love a hearty morning meal, the Roker Hotel BW Premier Collection is certainly well-regarded, delivering a breakfast experience that is both ample and satisfying.
Roker Hotel BW Premier Collection offers a dynamic dining experience that has left many guests delighted. The hotel boasts a range of dining options including its own onsite bar and restaurant as well as the highly praised Antico Italian restaurant next door. The bar area is frequently highlighted for being welcoming and offering excellent and tasty food with a good selection of drinks. Guests appreciate the lovely atmosphere in the bar and enjoy large portions and well-presented meals.
The Italian restaurant next door receives considerable acclaim for its superb dining experience and delicious meals. Many guests described the Italian food as fantastic, lovely and a highlight of their stay. Both restaurants are conveniently located and provide good value for money.
Across the board, guests find the food at the hotel to be of excellent quality, describing their meals as amazing, awesome and fantastic. Evening meals and breakfast options receive positive remarks for being fresh, delicious and varied. Many guests noted that the evening meal menus offer great value and that both dinner and breakfast deals are worth every penny.
However, a few reviews indicate occasional issues such as limited menu options and subpar experiences during peak times. While the majority praise the friendly and pleasant staff, there have been remarks about inexperienced evening staff and delays in service.
Overall, the Roker Hotel’s dining options, including its own facilities and the desirable Italian restaurant, form a significant part of the hotel's appeal, contributing to a memorable guest experience.
The rooms at the Roker Hotel BW Premier Collection present a mixed bag of experiences for guests, catering to both satisfaction and areas needing improvement. A recurring highlight is the cleanliness and well-kept nature of the rooms; many guests appreciated the meticulous upkeep and the modern, stylish decor with a charming nautical theme. Spaciousness was another positive aspect with numerous visitors finding their rooms ample and comfortable, boasting lovely sea views and excellent facilities. Some rooms even offered luxury features like a large spa bath and well-decorated interiors.
However, not all reviews were unequivocally positive. Numerous guests remarked on the small and cramped nature of certain rooms, especially those labeled as doubles or situated in compact areas like the basement. Issues of room temperature were common with several visitors finding their rooms unbearably hot and lacking adequate ventilation or temperature controls. Noise was another drawback with some rooms being affected by external events like wedding discos or being close to high-traffic areas.
The furniture and fixtures in some rooms received mixed reviews with comments indicating a need for updates or repairs. Instances of outdated or damaged furniture, as well as occasional reports of poor maintenance, like leaky showers and faulty radiators, were noted. Additionally, guests mentioned that certain rooms could benefit from a refresh or a deep clean, addressing issues like dusty surfaces and mold in bathrooms.
Despite these downsides, the overall consensus reflects a generally positive experience with many praising the comfortable beds, good size and modern styling of the rooms. The hotel's convenient location along the seafront and its lovely views also contributed to the guests' enjoyment. While improvements in room maintenance and better temperature control could significantly enhance the stay, the hotel still garners appreciation for its clean, stylish and comfortable accommodations.
At the Roker Hotel BW Premier Collection, guests have a mixed experience when it comes to the beds. On the positive side, many guests find the beds to be comfy and extremely comfortable with some even describing them as like sleeping on big clouds. The larger and King size beds receive high praise for their comfort. There are modern rooms with beds that are just the right firmness, which are often mentioned favorably and the comfort levels are appreciated by many.
However, not all experiences are positive. Some guests report issues with older, lumpy or sagging mattresses, which can lead to discomfort. There are mentions of beds being too low, too firm or small with a few guests highlighting that they felt every spring of a cheap, thin mattress. Additionally, pillows are sometimes described as flat or hard, which detracts from the overall sleeping experience. Despite these drawbacks, the hotel does offer a selection of both double and single beds and the cleanliness and modernity of the rooms are consistently noted.
Roker Hotel BW Premier Collection boasts a remarkable reputation for cleanliness with many guests noting it as a standout feature. Rooms are frequently described as very clean, tidy and spotlessly maintained, largely thanks to a diligent housekeeping team. The cleanliness extends to the entire hotel, making it a welcoming environment for guests. The hotel itself is lovely, clean and stylish with comfortable and nicely decorated rooms.
However, some reviews highlight inconsistencies in the property’s upkeep. Issues such as dusty areas, unclean bathrooms and occasional unpleasant odors have been mentioned. Some rooms reportedly had mould in the bathrooms, dirty carpets and an overall feeling that they could use more thorough cleaning and maintenance.
Despite these concerns, the hotel's cleanliness and the friendly and helpful staff create a generally positive experience. Rooms with sea views and the overall well-kept nature of the establishment leave many guests satisfied with their stay. While certain areas could benefit from more attention and modern updates, the emphasis on cleanliness remains a significant strength of the Roker Hotel BW Premier Collection.
The Roker Hotel BW Premier Collection in Sunderland consistently receives high praise for its staff from guests. The reviews frequently highlight the friendliness, approachability and professionalism of the hotel employees. From the front desk to the bar and restaurant, the staff are described as exceptionally welcoming and helpful, often going above and beyond to ensure a pleasant experience for guests. Reception staff, in particular, stand out for their warm and friendly demeanors with some guests noting their efficiency and attentiveness. The bar staff receive commendations for their quick service and the breakfast staff are often mentioned for their helpfulness and friendliness. Guests have also appreciated specific staff members who left a positive impression through their exemplary service, helpfulness and local knowledge. Despite a few isolated mentions of unhelpful or overwhelmed staff members, the overwhelming consensus is that the Roker Hotel's staff significantly contributes to the hotel's friendly and welcoming atmosphere, making it a standout feature for those staying at the property.
The Roker Hotel BW Premier Collection receives mixed feedback regarding its WiFi service. While few guests noted acceptable WiFi in certain areas, a significant number of reviews highlight that the WiFi generally needs substantial improvement. Many guests experienced no WiFi signal in their rooms, found it difficult to connect or had poor and intermittent reception. For those attempting to use WiFi for work, the service was found unreliable, hindering activities such as Teams or Zoom meetings. While the hotel offers free WiFi, it seems that the coverage and consistency across different parts of the hotel fall short of expectations.
The Roker Hotel BW Premier Collection has garnered mixed reviews regarding its family-friendly aspects. Many guests noted the hotel's dedication to catering to families, describing it as incredibly family-friendly with facilities that are very accommodating for children. Parents found the family setup comfortable and appreciated the availability of family suites.
However, some challenges were mentioned, such as the hotel's accessibility. Family rooms are not always easily accessible and can be difficult to reach due to several flights of stairs, which proves challenging for those traveling with young children or a lot of luggage. A few guests mentioned that the family room in the basement felt gloomy and had minimal light.
Despite these minor issues, the staff is highly receptive and responsive to kids' needs, making it a pleasant experience overall for families. The spacious rooms, especially those designed for guests with disabilities, were appreciated for their comfort and thoughtful setup. Additionally, special touches like flowers in the room for children contribute to a welcoming atmosphere.
Overall, while the hotel provides a family-friendly environment with good amenities for kids, considerations around room accessibility may need addressing for those with young kids or mobility concerns.
Roker Hotel BW Premier Collection offers a generally positive experience that's reflected in the hotel's stylish décor and well-decorated rooms. Most guests appreciated the clean and reasonably priced rooms as well as the helpful staff. The hotel's boutique style and charming ambiance received favorable comments, making it a lovely place to stay.
However, there were a few caveats mentioned. Some guests felt that the rooms and facilities did not fully meet four-star standards. There were occasional concerns about cleanliness and the need for renovation. Guests also noted instances of discomfort due to overly warm rooms and long distances from reception.
Breakfast at the hotel consistently received high praise with many guests describing it as excellent. In summary, while the hotel largely offers a quality experience with its stylish rooms and helpful service, it may fall short of the full four-star experience for some guests.
Roker Hotel BW Premier Collection has garnered praise for its suitability for business travelers with several reviews highlighting it as excellent for business trips. Many guests appreciate the availability of business amenities and services, making it a great option for business stays. Frequent visitors for work specifically commend its business customer service and find the facilities quite good for business purposes. However, there are mentions of some areas needing improvement, such as suitable business facilities and staffing issues. Despite these points, it offers a refreshing change from typical corporate hotels, though some have switched to other hotels for better facilities.
Roker Hotel BW Premier Collection has garnered praise for its boutique style, offering a distinctive flair in room design that is both modern and quirky. The hotel features a quaint and cozy atmosphere with an individual character that sets it apart. Guests have highlighted the 'industrial-chic' decor of the bar area and the boujee yet modern interior throughout the property. The rooms are noted for being extremely clean and well designed with a contemporary boutique aesthetic. Staff and service are described as being friendly and excellent, contributing to a memorable stay at this lovely boutique property. The hotel offers a harmonious blend of style and comfort, making it a great value choice for those seeking a unique and personable hotel experience.
The Roker Hotel BW Premier Collection offers a quintessentially romantic experience, ideal for couples seeking a picturesque getaway. The hotel's quaint and intimate atmosphere is perfectly suited for honeymoons or romantic retreats. Guests have appreciated the captivating small rooms and lovely décor that create a charming setting for couples.
The hotel's location is a standout feature, providing the perfect backdrop for romantic strolls along the beach and the opportunity to enjoy mesmerizing sea views and early morning sunrises. Whether it's the nice romantic ambiance or the great nighttime walks, the Roker Hotel proves to be an exceptional choice for creating lasting memories with a loved one.
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Location
Breakfast
The breakfast scene at the hotel also includes an array of cold options, such as cereals, yogurt, cheese and cold meats. Croissants and other pastries were particularly noted for their quality. The breakfast room, often described as lovely, adds to the dining experience, offering picturesque views, making it a delight to start the day.
While the majority of the feedback was positive, some guests did express concerns about the rigidity of the breakfast schedule and the occasional mishap in organization and food quality. However, the friendly and efficient breakfast staff contributed significantly to the overall enjoyment of the meal.
For those who love a hearty morning meal, the Roker Hotel BW Premier Collection is certainly well-regarded, delivering a breakfast experience that is both ample and satisfying.
Dinner
The Italian restaurant next door receives considerable acclaim for its superb dining experience and delicious meals. Many guests described the Italian food as fantastic, lovely and a highlight of their stay. Both restaurants are conveniently located and provide good value for money.
Across the board, guests find the food at the hotel to be of excellent quality, describing their meals as amazing, awesome and fantastic. Evening meals and breakfast options receive positive remarks for being fresh, delicious and varied. Many guests noted that the evening meal menus offer great value and that both dinner and breakfast deals are worth every penny.
However, a few reviews indicate occasional issues such as limited menu options and subpar experiences during peak times. While the majority praise the friendly and pleasant staff, there have been remarks about inexperienced evening staff and delays in service.
Overall, the Roker Hotel’s dining options, including its own facilities and the desirable Italian restaurant, form a significant part of the hotel's appeal, contributing to a memorable guest experience.
Rooms
However, not all reviews were unequivocally positive. Numerous guests remarked on the small and cramped nature of certain rooms, especially those labeled as doubles or situated in compact areas like the basement. Issues of room temperature were common with several visitors finding their rooms unbearably hot and lacking adequate ventilation or temperature controls. Noise was another drawback with some rooms being affected by external events like wedding discos or being close to high-traffic areas.
The furniture and fixtures in some rooms received mixed reviews with comments indicating a need for updates or repairs. Instances of outdated or damaged furniture, as well as occasional reports of poor maintenance, like leaky showers and faulty radiators, were noted. Additionally, guests mentioned that certain rooms could benefit from a refresh or a deep clean, addressing issues like dusty surfaces and mold in bathrooms.
Despite these downsides, the overall consensus reflects a generally positive experience with many praising the comfortable beds, good size and modern styling of the rooms. The hotel's convenient location along the seafront and its lovely views also contributed to the guests' enjoyment. While improvements in room maintenance and better temperature control could significantly enhance the stay, the hotel still garners appreciation for its clean, stylish and comfortable accommodations.
Beds
However, not all experiences are positive. Some guests report issues with older, lumpy or sagging mattresses, which can lead to discomfort. There are mentions of beds being too low, too firm or small with a few guests highlighting that they felt every spring of a cheap, thin mattress. Additionally, pillows are sometimes described as flat or hard, which detracts from the overall sleeping experience. Despite these drawbacks, the hotel does offer a selection of both double and single beds and the cleanliness and modernity of the rooms are consistently noted.
Cleanliness
However, some reviews highlight inconsistencies in the property’s upkeep. Issues such as dusty areas, unclean bathrooms and occasional unpleasant odors have been mentioned. Some rooms reportedly had mould in the bathrooms, dirty carpets and an overall feeling that they could use more thorough cleaning and maintenance.
Despite these concerns, the hotel's cleanliness and the friendly and helpful staff create a generally positive experience. Rooms with sea views and the overall well-kept nature of the establishment leave many guests satisfied with their stay. While certain areas could benefit from more attention and modern updates, the emphasis on cleanliness remains a significant strength of the Roker Hotel BW Premier Collection.
Staff
Wi-Fi
Family
However, some challenges were mentioned, such as the hotel's accessibility. Family rooms are not always easily accessible and can be difficult to reach due to several flights of stairs, which proves challenging for those traveling with young children or a lot of luggage. A few guests mentioned that the family room in the basement felt gloomy and had minimal light.
Despite these minor issues, the staff is highly receptive and responsive to kids' needs, making it a pleasant experience overall for families. The spacious rooms, especially those designed for guests with disabilities, were appreciated for their comfort and thoughtful setup. Additionally, special touches like flowers in the room for children contribute to a welcoming atmosphere.
Overall, while the hotel provides a family-friendly environment with good amenities for kids, considerations around room accessibility may need addressing for those with young kids or mobility concerns.
4 Star
However, there were a few caveats mentioned. Some guests felt that the rooms and facilities did not fully meet four-star standards. There were occasional concerns about cleanliness and the need for renovation. Guests also noted instances of discomfort due to overly warm rooms and long distances from reception.
Breakfast at the hotel consistently received high praise with many guests describing it as excellent. In summary, while the hotel largely offers a quality experience with its stylish rooms and helpful service, it may fall short of the full four-star experience for some guests.
Business
Boutique-Style
Romantic
The hotel's location is a standout feature, providing the perfect backdrop for romantic strolls along the beach and the opportunity to enjoy mesmerizing sea views and early morning sunrises. Whether it's the nice romantic ambiance or the great nighttime walks, the Roker Hotel proves to be an exceptional choice for creating lasting memories with a loved one.
No, Roker Hotel BW Premier Collection doesn't have any pool.
No, a spa isn't available at Roker Hotel BW Premier Collection.
No, Roker Hotel BW Premier Collection doesn't allow dogs.
No, parking facilities aren't available at Roker Hotel BW Premier Collection.
No, Roker Hotel BW Premier Collection doesn't have a gym.
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