Holiday Inn Sunderland - City Centre by IHG
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Summary of reviewsThe Holiday Inn Sunderland - City Centre by IHG, offers an exceptional lodging experience right in the heart of Sunderland. Its prime location places guests within walking distance of key attractions, such as the Empire Theatre, the Bridges Shopping Centre and the Stadium of Light. This central setting, coupled with easy access to the metro and train station, makes it a favorite for both leisure and business travelers. The convenience of nearby parking, the hotel's cleanliness and spacious, comfortable rooms further enhance its appeal.
Guests consistently praise the hotel's breakfast service, noting the wide variety and excellent quality of food. The offerings include cereals, pastries, cooked items and a full English/continental breakfast, all fresh and well-prepared. A Starbucks downstairs adds to the convenience, making the breakfast experience particularly enjoyable.
The dinner experience also receives positive feedback with many appreciating the delicious, freshly prepared meals offered at reasonable prices. The restaurant's bar area and menu are well-received, although some guests wish for a wider selection of beers and soft drinks. Despite occasional mentions of slow service and specific dish preferences, the overall dining experience remains satisfactory.
Rooms at the hotel are highlighted for their spaciousness, cleanliness and comfort. Guests appreciate the large bathrooms, practical amenities like big TVs, USB ports and complimentary tea/coffee. The beds and pillows receive special mentions for their comfort, contributing to a restful stay. The hotel's modernity and the immaculate condition of the rooms leave a strong impression, even though a few guests noted minor issues such as broken air conditioning or cold rooms.
Cleanliness stands out as a consistent highlight throughout the hotel with many praising the spotless condition of both rooms and common areas. The hotel's stylish and updated appearance contributes to a fresh and welcoming atmosphere.
The staff at the Holiday Inn Sunderland are frequently described as friendly, helpful and professional, significantly enhancing the guest experience. Their warm and efficient service adds to the hotel's welcoming atmosphere.
The hotel offers free WiFi, which is generally praised for its good performance. A compact yet functional gym is available round the clock, catering well to guests looking to maintain their fitness routine while traveling. Accessibility features are also commendable with easy access rooms and wheelchair-friendly amenities ensuring a comfortable stay for all guests.
Overall, the Holiday Inn Sunderland - City Centre offers a genuine four-star experience with well-maintained facilities, exceptional staff and a perfect central location. Its comprehensive amenities, cleanliness and comfort make it a top choice for both leisure and business travelers seeking a reliable and enjoyable stay in Sunderland.
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Guests consistently praise the hotel's breakfast service, noting the wide variety and excellent quality of food. The offerings include cereals, pastries, cooked items and a full English/continental breakfast, all fresh and well-prepared. A Starbucks downstairs adds to the convenience, making the breakfast experience particularly enjoyable.
The dinner experience also receives positive feedback with many appreciating the delicious, freshly prepared meals offered at reasonable prices. The restaurant's bar area and menu are well-received, although some guests wish for a wider selection of beers and soft drinks. Despite occasional mentions of slow service and specific dish preferences, the overall dining experience remains satisfactory.
Rooms at the hotel are highlighted for their spaciousness, cleanliness and comfort. Guests appreciate the large bathrooms, practical amenities like big TVs, USB ports and complimentary tea/coffee. The beds and pillows receive special mentions for their comfort, contributing to a restful stay. The hotel's modernity and the immaculate condition of the rooms leave a strong impression, even though a few guests noted minor issues such as broken air conditioning or cold rooms.
Cleanliness stands out as a consistent highlight throughout the hotel with many praising the spotless condition of both rooms and common areas. The hotel's stylish and updated appearance contributes to a fresh and welcoming atmosphere.
The staff at the Holiday Inn Sunderland are frequently described as friendly, helpful and professional, significantly enhancing the guest experience. Their warm and efficient service adds to the hotel's welcoming atmosphere.
The hotel offers free WiFi, which is generally praised for its good performance. A compact yet functional gym is available round the clock, catering well to guests looking to maintain their fitness routine while traveling. Accessibility features are also commendable with easy access rooms and wheelchair-friendly amenities ensuring a comfortable stay for all guests.
Overall, the Holiday Inn Sunderland - City Centre offers a genuine four-star experience with well-maintained facilities, exceptional staff and a perfect central location. Its comprehensive amenities, cleanliness and comfort make it a top choice for both leisure and business travelers seeking a reliable and enjoyable stay in Sunderland.
Hotel with Gym
This hotel has a fully equipped gym available for guests to use.
4-Star Hotel
Located in the heart of Sunderland, this hotel is a short walk from Sunderland Central Station and the Bridges Shopping Centre. It features stylish, air-conditioned bedrooms, an open lobby with all-day dining, and a fully equipped gym.
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Business Hotel
Accessible Hotel
Small Hotel
Guest Reviews
Holiday Inn Sunderland - City Centre by IHG, boasts an exceptional location right in the heart of the city. This central setting places guests within walking distance of the metro, train station and an array of shops, restaurants and bars. The hotel's proximity to key attractions such as the Empire Theatre, the Bridges Shopping Centre and the Stadium of Light makes it an ideal choice for both leisure and business travelers.
Guests appreciate the easy access to transportation and the convenience of parking nearby. The hotel's cleanliness and the spacious, comfortable rooms further enhance the overall experience. Additionally, the helpful and friendly staff contribute significantly to the hotel's welcoming atmosphere. Whether visiting for shopping, dining or attending events in Sunderland, Holiday Inn Sunderland - City Centre stands out as a top choice due to its outstanding location and excellent amenities.
The breakfast experience at the Holiday Inn Sunderland - City Centre by IHG, has received overwhelmingly positive feedback from guests. Numerous reviews highlight the excellent quality of the breakfast, describing it as delicious, superb and outstanding. Guests have praised the wide variety of choices available, including cereals, pastries, cooked items and a full English/continental breakfast. Many have noted that the food was fresh, hot and well-prepared with some mentioning the convenience of a self-service setup.
The range of options, including a good selection of hot and cold foods complemented by good coffee, has been well-received. Specific highlights include tasty and nicely cooked items with phrases like fab, very tasty and really nice frequently used to describe the breakfast offerings.
Guests also appreciated the presence of a Starbucks downstairs and some found the whole atmosphere of the hotel relaxing, adding to their pleasant breakfast experience. Despite a few isolated mentions of cold food and late start times, the general consensus appreciates the variety and quality, making it a notable aspect of their stay.
Overall, Holiday Inn Sunderland's breakfast service stands out for its quality, variety and overall positive guest experience, contributing significantly to the hotel's strong reputation.
The dinner experience at the Holiday Inn Sunderland - City Centre by IHG, generally received positive feedback. Guests appreciated the delicious and freshly prepared evening meals, which were cited as well-priced alongside the drinks. The restaurant offered a good bar area and an appetizing menu, although there were comments about a limited selection of beers and the desire for a wider choice of food and soft drinks. While the food was very nice, some guests mentioned slow service and a need for more attention to food preparation, such as the quality of Fish & Chips. There were also negative remarks on specific dishes like the cheeseburger. Despite minor drawbacks, the overall dining experience was satisfactory for many, complemented by a clean and comfortable environment for pre-meeting dinners.
Rooms at the Holiday Inn Sunderland - City Centre by IHG are widely praised for their size, cleanliness and comfort. The rooms are often described as spacious with many guests appreciating their good size and large bathrooms. Cleanliness stands out as a consistent highlight with numerous reviews mentioning how the rooms are exceptionally clean, fresh and well-decorated. Practical amenities such as big TVs, USB ports by the beds, walk-in showers, WiFi, kettles and complimentary tea/coffee add to the convenience and comfort of the stay.
The beds and pillows receive special mentions for their comfort, contributing to a restful experience. While some guests noted minor issues such as broken air conditioning, cold rooms and a lack of drawers or wardrobes, these did not overshadow the generally positive feedback. The hotel's modernity and the immaculate condition of the rooms leave a strong impression on visitors. Despite a few limitations, such as locked windows and occasional cleaning service lapses, most guests find their rooms at this hotel to be a pleasant and value-for-money choice, making it a commendable option for travelers.
Visitors to the Holiday Inn Sunderland - City Centre by IHG, have consistently praised the establishment for its comfortable and inviting beds. Many guests highlighted the comfort of the beds, often describing them as very comfortable, comfy and even splendid. The large beds have also received commendations for adding to the restful experience. Additionally, guests appreciated the spacious and well-maintained rooms, noting the hotel's modern amenities and the quality of the pillows and beds combined to enhance their stay. However, a few visitors found the beds to be a bit too hard for their liking and there were some critical comments about the pillows. Overall, the comfort and cleanliness of the rooms make this hotel a notable choice for travelers prioritizing a good night's sleep.
Holiday Inn Sunderland - City Centre by IHG, is consistently praised for its exceptional cleanliness. From the spotless and tidy rooms to the overall hotel areas, guests highlight the immaculate condition of the property. The hotel appears modern, stylish and well-maintained with many reviews noting its fresh and updated appearance.
Visitors find the rooms not only clean but also comfortable, spacious and well-appointed with some appreciating additional amenities like charging points. The hotel's bright, light-filled interiors contribute to a sense of cleanliness and comfort, enhancing the overall guest experience.
The meticulous upkeep extends to details with clean bathrooms and countertops frequently mentioned. The decor is also noted for its exceptional quality, adding to the modern and welcoming atmosphere. Overall, the Holiday Inn Sunderland - City Centre stands out as a clean, new and comfortable choice for travelers seeking a reliably spotless environment.
The Holiday Inn Sunderland - City Centre by IHG, consistently draws praise for its exceptional staff. The team is frequently described as friendly, helpful and extremely welcoming, contributing significantly to the guest experience. Across various areas of the hotel, including the reception and bar, the staff consistently demonstrate politeness and efficiency. Guests noted that they were always willing to help, offering great suggestions for local activities and dining options. Many reviews highlighted that the staff's warm and professional demeanor made their stay truly exceptional. The overwhelming consensus is that the hotel boasts an excellent team, ensuring a pleasant and comfortable visit for all.
The Holiday Inn Sunderland - City Centre by IHG, offers free WiFi as part of the stay, making it a cost-effective choice for travelers. Many guests have experienced very good WiFi performance, particularly for streaming platforms like YouTube. Despite some mentions of the internet connection not working properly at times, the free WiFi service generally appears satisfactory overall. Additionally, the friendly reception staff contribute positively to the guest experience, ensuring that any issues with technology or otherwise are addressed promptly.
The gym at the Holiday Inn Sunderland - City Centre offers a practical workout space that caters well to guests looking for a quick fitness session. Despite its compact size, the gym is both functional and sufficient for maintaining an exercise routine while traveling. Guests have praised the facility for its convenience and usefulness, making it a handy addition to the hotel's amenities. The gym's availability round the clock, as well as its impressive appearance, also adds to its appeal, ensuring it serves its purpose effectively for those staying at the property.
The Holiday Inn Sunderland - City Centre by IHG, offers a genuine four-star experience and has left a positive impression on its guests. It is described as nearly new and modern with a beautiful new build that meets all expectations. Reviewers noted the hotel’s pristine condition and well-maintained facilities, which contribute to its luxury ambiance. The hotel staff and services have been highlighted for their exceptional quality and high standards of hygiene. Guests appreciated the spacious, comfortable and spotlessly clean accommodations and praised its perfect central location. Overall, it is considered one of the best hotels with great facilities that enhance the overall experience.
The Holiday Inn Sunderland - City Centre by IHG, provides a range of amenities specifically tailored for business travelers. Guests have praised the good workplace area, noting the availability of USB ports and sockets in the rooms, which cater to modern business needs. The hotel's functional location in the heart of the city further enhances its appeal for business purposes.
Business services are included and appreciated by corporate guests, contributing to its reputation as a good choice for business travel. The convenient meeting rooms make it easy to conduct business meetings on-site. Even after checking out, guests found it convenient to continue working from the table area upstairs. Additionally, the reception staff has been commended and extra facilities for business meetings make it a well-rounded option for corporate travelers.
Holiday Inn Sunderland - City Centre, an IHG Hotel, offers commendable accessibility features for guests with disabilities. The hotel's location proves convenient, being easily accessible from the train station and offering nearby car parking. Guests appreciated the easy access rooms and the overall ease of maneuvering wheelchairs within the premises, highlighting the wheelchair-friendly bathrooms and spacious showers. Rooms designated for disabled guests were described as lovely, big and superior in comfort, especially with walk-in showers that enhance safety and convenience. While the first-floor toilets might pose an inconvenience for some disabled guests, the overall accessibility throughout the hotel is highly praised with spacious, clean rooms contributing to a pleasant stay.
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Location
Guests appreciate the easy access to transportation and the convenience of parking nearby. The hotel's cleanliness and the spacious, comfortable rooms further enhance the overall experience. Additionally, the helpful and friendly staff contribute significantly to the hotel's welcoming atmosphere. Whether visiting for shopping, dining or attending events in Sunderland, Holiday Inn Sunderland - City Centre stands out as a top choice due to its outstanding location and excellent amenities.
Breakfast
The range of options, including a good selection of hot and cold foods complemented by good coffee, has been well-received. Specific highlights include tasty and nicely cooked items with phrases like fab, very tasty and really nice frequently used to describe the breakfast offerings.
Guests also appreciated the presence of a Starbucks downstairs and some found the whole atmosphere of the hotel relaxing, adding to their pleasant breakfast experience. Despite a few isolated mentions of cold food and late start times, the general consensus appreciates the variety and quality, making it a notable aspect of their stay.
Overall, Holiday Inn Sunderland's breakfast service stands out for its quality, variety and overall positive guest experience, contributing significantly to the hotel's strong reputation.
Dinner
Rooms
The beds and pillows receive special mentions for their comfort, contributing to a restful experience. While some guests noted minor issues such as broken air conditioning, cold rooms and a lack of drawers or wardrobes, these did not overshadow the generally positive feedback. The hotel's modernity and the immaculate condition of the rooms leave a strong impression on visitors. Despite a few limitations, such as locked windows and occasional cleaning service lapses, most guests find their rooms at this hotel to be a pleasant and value-for-money choice, making it a commendable option for travelers.
Beds
Cleanliness
Visitors find the rooms not only clean but also comfortable, spacious and well-appointed with some appreciating additional amenities like charging points. The hotel's bright, light-filled interiors contribute to a sense of cleanliness and comfort, enhancing the overall guest experience.
The meticulous upkeep extends to details with clean bathrooms and countertops frequently mentioned. The decor is also noted for its exceptional quality, adding to the modern and welcoming atmosphere. Overall, the Holiday Inn Sunderland - City Centre stands out as a clean, new and comfortable choice for travelers seeking a reliably spotless environment.
Staff
Wi-Fi
Gym
4 Star
Business
Business services are included and appreciated by corporate guests, contributing to its reputation as a good choice for business travel. The convenient meeting rooms make it easy to conduct business meetings on-site. Even after checking out, guests found it convenient to continue working from the table area upstairs. Additionally, the reception staff has been commended and extra facilities for business meetings make it a well-rounded option for corporate travelers.
Accessible
No, Holiday Inn Sunderland - City Centre by IHG doesn't have any pool.
No, a spa isn't available at Holiday Inn Sunderland - City Centre by IHG.
No, Holiday Inn Sunderland - City Centre by IHG doesn't allow dogs.
No, parking facilities aren't available at Holiday Inn Sunderland - City Centre by IHG.
Yes, Holiday Inn Sunderland - City Centre by IHG has a gym.
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