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Summary of reviewsHotel Florencia by Marho is praised for its excellent, centrally-located setting. Conveniently positioned close to shopping malls, the El Pueblito area and various dining options, it provides easy access to key sites and public transportation, making it ideal for both business and leisure travelers. Despite its slightly older appearance, guests appreciate its clean, comfortable and tranquil environment with a spacious, free parking lot adding to its practicality.
However, guest experiences with breakfast and dinner services are quite mixed. While some enjoyed the breakfast, many others found it lacking variety and detail. Dinner options often disappoint with frequent unavailability or high pricing relative to quality. The absence of a reliable in-house dining experience could be a drawback for guests who prefer convenience.
The rooms at Hotel Florencia are consistently noted for their spaciousness and comfort, particularly with regard to the beds and pillows. Despite some reports of maintenance issues and a need for updates, many guests enjoy a comfortable and quiet stay, often considering the room quality satisfactory for the price.
Cleanliness and maintenance receive mixed feedback. While some guests find the rooms and bathrooms clean, others highlight significant areas of neglect, particularly in common areas and facilities. Musty odors, dirty carpets and inadequate cleaning are recurring concerns.
The staff, particularly at the reception, also elicit varied responses. Many guests commend the friendly and attentive service from certain staff members, but others encounter unhelpful or rude behavior, particularly at the front desk, affecting the overall hospitality experience.
Internet connectivity is another area needing improvement. While some guests experience good WiFi, many others face slow or unreliable connections, affecting their stay.
The pool is generally well-regarded for its aesthetic appeal and functionality, offering a relaxing space for guests. However, issues with cleanliness and inconsistent maintenance occasionally detract from the experience.
Parking is highlighted as a strong feature with ample, secure spaces available, though improvements in lighting and cleanliness are suggested.
Regarding nightlife, guest experiences vary with some enjoying peaceful nights while others report noise disturbances from nearby activities. The mixed feedback reflects variable experiences based on specific circumstances during the stay.
Overall, Hotel Florencia by Marho is perceived as a budget-friendly option, offering substantial value for money. However, while the hotel positions itself as a higher-end establishment, guests commonly note that it aligns more closely with a 3-star standard, indicating room for improvement to meet the expectations of a higher rating.
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