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Summary of reviewsHotel Boutique Bacaanda, nestled away from the bustling center of Tepoztlán, offers a serene and tranquil retreat, making it ideal for those looking to escape the city's hustle and bustle. The hotel's privileged location combines seclusion with accessibility, being conveniently close to el Jardin Xolatlaco and offers stunning mountain views perfect for relaxation by the pool. Though a bit removed from downtown, taxis and public transportation ensure it's easily reachable.
Guests frequently praise the delicious and well-served breakfast, noting the taste, quality and presentation. The morning offerings are described as a satisfying start to the day, despite some mentioning that the included breakfast is somewhat limited.
The rooms, many of which are individual cabins, are appreciated for their unique decorations and modern comforts. They are often noted as comfortable, clean and peaceful, creating a perfect environment for relaxation. However, a few guests have reported minor issues such as a strong smell of dampness, complicated stairs, intermittent electricity and insufficient outlets. Despite these concerns, the quiet ambiance and aesthetic appeal of the rooms stand out.
Cleanliness is another strong point for Hotel Boutique Bacaanda with many guests highlighting the impeccable upkeep and personalized attention from the staff. The pool area, in particular, receives commendations for its cleanliness. There have been occasional reports of dust, presence of insects and minor issues like stains on sheets, but overall, the feedback on hygiene is overwhelmingly positive.
The staff at the hotel are consistently described as very kind, attentive and super friendly. Guests emphasize the excellent, personalized service provided by both the owners and employees. The kitchen staff specifically receive praise for their warmth, contributing to memorable dining experiences. The hotel's customer service is a clear highlight, adding a personal touch that enhances the overall stay.
While the hotel receives some mixed reviews regarding its Wi-Fi service, predominantly noting weak signals and unreliable connectivity, guests often understand the regional challenges. For those who prioritize a strong internet connection, this may pose a challenge.
Hotel Boutique Bacaanda stands out as an excellent choice for families. The environment is welcoming with ample activities and spaces designed for family vacations. The clean and well-heated pool, alongside the serene natural surroundings, offers a perfect setting for unwinding and quality family time.
The beds at the hotel are another highlight, frequently described as super comfortable, ensuring a restful night's sleep. Although a few isolated incidents regarding cleanliness of the beds were noted, the overall feedback underscores the comfort as a significant positive attribute.
In summary, Hotel Boutique Bacaanda is highly recommended for its peaceful setting, excellent service, appealing rooms and comfortable amenities, making it a standout choice for travelers seeking a relaxing and memorable stay in Tepoztlán.
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