Hotel Bel Air

Teresopolis -22.45977400, -42.98776400 , Rua Claudio De Souza 50, Soberbo (Show on Map)
7.3
Good


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1 room2 guests 1 room, 2 guests
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Summary of reviewsHotel Bel Air garners high praise for its prime location at the entrance of Teresópolis, offering convenient access to city attractions and stunning natural sites like the Serra dos Órgãos National Park and Soberbo viewpoint. Guests enjoy the combination of city vicinity and serene, picturesque surroundings with many rooms and the breakfast area providing breathtaking views. This strategic location is appreciated by families and couples alike, enhancing their sightseeing and relaxation experiences.

The breakfast at Hotel Bel Air is frequently highlighted for its excellence and variety, featuring freshly baked bread, natural orange juice, cheese bread, cakes, fruits and cereals. Guests appreciate the abundance, freshness and scenic views from the dining area, which contribute to a satisfying start to the day. Although some guests suggest improvements in variety and replenishment, the positive reviews overwhelmingly dominate.

Dinner reviews are mixed with notable mentions of quality despite limited options. Guests recall favorable dining experiences with high-quality products, fondue evenings and live music on weekends, adding to the vibrant ambiance. However, the limited menu variety and the need for advance reservations on weekends are some drawbacks.

The hotel's rooms receive commendations for their spaciousness and comfortable beds with some featuring whirlpool baths and offering beautiful panoramic views. However, consistent maintenance issues such as mold, outdated furnishings and cleanliness concerns are major detractors. Guests have noted that the hotel’s infrastructure requires urgent attention to enhance the overall experience.

While cleanliness is an area of concern with numerous reports of mold, musty odors and poorly maintained facilities, some guests do praise the cleanliness and organization of their rooms and the hotel in general. Ensuing regular maintenance and thorough cleaning would greatly improve guests' satisfaction.

The staff at Hotel Bel Air stand out for their professionalism and courteousness, frequently mentioned as well-mannered, attentive, friendly and helpful. Specific staff members receive notable mentions for their exceptional service. This dedication to excellent service contributes to pleasant and enjoyable experiences for guests.

Wi-Fi services receive mixed feedback with some guests experiencing good speed in certain areas, while many report issues with connectivity, especially in the rooms. Improving Wi-Fi coverage across the hotel would enhance the overall guest experience. Parking is available and free, but issues like tight spaces, insufficient lighting and inadequate maintenance detract from the convenience it offers.

Families find Hotel Bel Air particularly welcoming with a well-equipped kid’s area featuring playsets, toys and a heated pool. Parents appreciate the attentive service and the variety of activities for children. Although some facilities require maintenance and safety concerns regarding balcony railings were noted, the overall family-friendly atmosphere is a strong point.

Regarding beds, most guests find them comfortable and spacious with high-quality bedding, although some issues with dirty linens and uncomfortable pillows were reported. Nonetheless, the general consensus leans positively towards the comfort and size of the beds provided.

For business travelers, Hotel Bel Air offers a practical choice with its good cost-benefit ratio, spacious rooms and efficient administrative processes. However, better maintenance of facilities and improved Internet services would further enhance the suitability for business stays.

Overall, Hotel Bel Air offers a combination of excellent service, a prime location and family-friendly amenities but could benefit from addressing maintenance and cleanliness issues to fully enhance the guest experience.
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Categories
Dog Friendly Hotel
Hotel Bel Air offers comfortable accommodations with free WiFi. It provides a pleasant and convenient stay for guests and their pets.

Hotel with Swimming Pool
This hotel likely offers a swimming pool as one of its standard amenities, ensuring a relaxing stay for its guests.

  Outdoor Pool  


Business Hotel
This hotel offers meeting rooms and ballrooms, along with a business center. It also provides Wi-Fi in public areas and all rooms, ensuring connectivity for business travelers.

Hotel with Parking
This hotel offers ample and free parking for guests. It also provides private on-site parking facilities, adding to the convenience and security for vehicles.

Accessible Hotel
Hotel Bel Air provides rooms and facilities for disabled guests, including wheelchair access and a lift. It has accessible toilets and offers free WiFi throughout the property.

4-Star Hotel
This hotel features a terrace and a shared lounge. Guests can enjoy views of Pedra do Sino Mountain Peak or take advantage of a plunge pool, a Jacuzzi, and sauna facilities offered onsite.

Hotel with Outdoor Pool
This hotel provides an outdoor pool that is open all year, as well as a plunge pool. There is also a dedicated kids' area featuring its own swimming pool.

Hotel with Rooms With Jacuzzi / Hot-tub

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Family Friendly Hotel

Room Types
Junior Suite This suite comprises 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. This suite features air conditioning, a minibar, a flat-screen TV and a balcony. The unit offers 3 beds.

Suite with Hot Tub Guests will have a special experience as the suite features a hot tub. This suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. Featuring a balcony with mountain views, this suite also provides air conditioning and a flat-screen TV. The unit offers 4 beds.

King Suite with Spa Bath This suite's special feature is the hot tub. The air-conditioned suite features 1 bedroom and 1 bathroom with a bath and a shower. This suite has a minibar, a wardrobe, a flat-screen TV and a balcony. The unit offers 2 beds.

Deluxe Double Room with Bath This double room features a hot tub. Featuring free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. Boasting a balcony, this double room also features air conditioning, a minibar and a flat-screen TV. The unit has 2 beds.

Standard Double Room The double room features air conditioning, a minibar, as well as a private bathroom boasting a shower and a hairdryer. This double room provides a wardrobe, a flat-screen TV and mountain views. The unit has 2 beds.

Deluxe Room The double room provides air conditioning, a minibar, as well as a private bathroom featuring a shower and a hairdryer. This double room features a wardrobe, a flat-screen TV and a balcony. The unit offers 2 beds.

Guest Reviews
7.3
Good
Location
Hotel Bel Air boasts an enviable location that guests consistently praise. Positioned right at the entrance of Teresópolis, it offers easy access to both the city's attractions and natural wonders such as the Serra dos Órgãos National Park and the Soberbo viewpoint. Visitors appreciate the convenience of being close to the bustling city center while also enjoying proximity to popular tourist spots like the "Finger of God" and the Feirarte market.

The stunning views from the hotel are a frequent highlight with many rooms and the breakfast area offering beautiful panoramas of the surrounding landscape. The location not only makes it perfect for sightseeing but also provides a serene setting for relaxation. Guests frequently remark on the hotel's strategic position, which is beneficial for both families and couples looking to explore the area.

Aside from its prime location, the hotel is noted for its excellent service. The staff receive commendations for their politeness and attentiveness, adding to the overall positive experience. The combination of a fantastic location, breathtaking views and high-quality service makes Hotel Bel Air a highly recommended choice for travelers visiting Teresópolis.

Breakfast
Hotel Bel Air's breakfast experience consistently receives high praise from guests, highlighting its excellence and variety. Many reviews applaud the breakfast as wonderful, excellent and delicious with particular mentions of freshly baked bread, natural orange juice and distinctive items like pão de queijo (cheese bread). Guests frequently note the wide range of options available, from various cakes and fruits to cheeses and cereals, ensuring a satisfying start to the day.

The breakfast is often described as abundant and well-served with an emphasis on freshness and constant replenishment. The scenic views from the breakfast area enhance the dining experience, contributing to the overall enjoyment. Many guests appreciate the quality of the offerings and the attentive, friendly staff who manage the service.

Despite the overwhelming positive feedback, a few reviews suggest areas for improvement. Some guests found the breakfast to be basic or in need of more variety and better replenishment, especially after 9am. Issues such as cleanliness and the timeliness of service were mentioned occasionally, but these critiques were relatively rare compared to the volume of commendations.

In summary, Hotel Bel Air's breakfast is highly regarded for its variety, quality and the beautiful views it offers, making it a significant highlight of guests' stays.

Dinner
Hotel Bel Air's dinner offerings have received mixed reviews from guests, but there are some standout positive aspects. While some reviewers noted a lack of food options and missed having a kitchen open at night, the hotel's breakfast received high praise for being very well-served and deliciously Continental with wonderful café staff adding to the pleasant experience.

The dinner options, though limited, have been appreciated for their quality. One reviewer mentioned enjoying a pasta dinner, while another highlighted a memorable evening at the Rooftop restaurant featuring live music and a tasty fondue. The restaurant's ambiance, particularly with live music on weekends, was a highlight for many guests, making it a popular evening choice. The high-quality products and excellent dishes further add to the positive dining experience.

However, there were some complaints about the limited menu variety, especially on weekends when only fondue was available and the need for advance reservations. Guests also noted that the restaurant was not open every night and there were instances when alternative dining arrangements had to be made.

Despite these issues, the hotel restaurant is generally well-regarded for its delicious food, high-quality products and enjoyable live music, making it worth visiting during your stay at Hotel Bel Air.

Rooms
Hotel Bel Air garners a multitude of reviews highlighting a significant contrast between spaciousness and maintenance issues. Guests frequently praise the large rooms, emphasizing their spaciousness and comfortable beds. Many rooms also offer beautiful panoramic views, capturing the picturesque surroundings and some feature amenities like whirlpool baths, contributing to a pleasant stay.

However, consistent maintenance issues plague the accommodations. Numerous accounts mention mold, musty smells and outdated furnishings with some rooms experiencing severe humidity, infiltration and cleanliness concerns. Instances of dirty bed linens, unkept floors and dysfunctional amenities such as non-working phones and leaky bathtubs detract from the overall guest experience.

The hotel's infrastructure is noted as requiring urgent attention with frequent mentions of old and dilapidated facilities. Some guests noted that photos of the rooms did not match reality, leading to disappointment upon arrival. Issues with insects, dirty curtains and poorly maintained bathrooms further illustrate the need for a comprehensive renovation.

Despite these challenges, the hotel's comfortable beds, spacious rooms and beautiful views remain recurring positives. A great location with easy parking and pleasant interactions with the staff adds to the hotel's appeal for certain types of travelers. Overall, while the spaciousness and views offer a strong allure, significant improvements in cleanliness and maintenance are necessary to enhance the overall guest experience at Hotel Bel Air.

Beds
Hotel Bel Air receives mixed reviews concerning their beds, though many guests commend the overall comfort and size. Numerous reviews describe the beds as very comfortable with several highlighting the ample, spacious nature of the king-size beds. Guests appreciate the high quality of bedding and note the bed sizes as luxurious, ideal even for family stays. The welcoming atmosphere of the rooms often complements the comfort of the beds with comments frequently detailing the beds as amazing, wonderful and excellent.

However, some negative aspects are also mentioned, particularly concerning the bedding. Instances of dirty, worn-out linens and uncomfortable pillows are noted by several guests. Bedding issues include smelly linens and old pillows, impacting the sleeping experience for some. Additionally, certain rooms feature beds made up of two single mattresses pushed together to form a double or king bed, which detracts from the comfort for some reviewers.

Despite these issues, the attentive staff and spacious rooms enhance the overall hospitality experience. While a few guests found the beds too firm or uncomfortable, the general consensus leans positively towards the comfort and size of the beds provided. For travelers prioritizing spacious and comfortable accommodations, Hotel Bel Air generally delivers a satisfactory experience, mitigating occasional bedding inconveniences with other attractive features.

Cleanliness
Guest reviews of the 'Hotel Bel Air' present a mixed picture regarding the cleanliness of the property. A significant number of reviews indicate serious issues, such as moldy and dirty rooms, unclean common areas and poorly maintained facilities. Specific complaints include moldy ceilings and walls, dirty and stained bedding, musty odors throughout the property and murky pool water. The pool area, in particular, requires more attention to cleanliness.

Despite these criticisms, there are several positive remarks about cleanliness in certain areas. Some guests noted that their rooms were clean organized and fresh-smelling with clean and freshly laundered bedding. A few have mentioned that the hotel, overall, is very clean and organized with reasonably well-located and good rooms for the price paid. Guests appreciated the room cleanliness when it was adequately done and described the environment as acceptable and pleasant in these instances.

Nonetheless, it is evident that the hotel needs significant improvement in maintaining overall cleanliness and addressing the issues in various parts of the property. Maintenance and thorough cleaning appear essential for enhancing the guest experience at 'Hotel Bel Air.'

Staff
The guest reviews of Hotel Bel Air consistently highlight the hotel staff's professionalism and courteousness. The employees are described as well-mannered, polite and highly educated with a significant emphasis on being attentive, friendly and helpful. The reception team is frequently praised for their excellent service, operating efficiently 24 hours a day and providing a warm welcome upon arrival. Specific staff members like Andreia and Bruno receive notable mentions for their exceptional service and attention to detail.

Guests appreciate the staff's flexibility, kindness and prompt responses to requests, underscoring a top-notch level of service throughout their stay. The positive nature of interactions with the staff contributes to pleasant and enjoyable experiences for visitors. Additionally, the staff's ability to manage customer needs discreetly and supportively is highlighted, enhancing the overall comfort of the guests.

In summary, the staff at Hotel Bel Air are commended for their dedication to excellent service, making guests feel valued and well-attended. The friendly and helpful demeanor of the team leaves a lasting positive impression, contributing significantly to the hotel's reputation for exemplary customer service.

Wi-Fi
Hotel Bel Air has received mixed feedback regarding its Wi-Fi services. While some guests noted that the Wi-Fi worked well with good speed in certain areas, a significant number of reviews pointed out issues with connectivity, especially in the rooms. Many guests experienced unstable or weak connections that frequently disconnected, which limited internet access to the reception area or other communal spaces. It appears that some parts of the hotel have better Wi-Fi coverage than others and improvements in this area could enhance the overall guest experience. Despite these issues, aspects like parking have been praised, ensuring that other parts of the stay are comfortable and convenient.

Parking
Hotel Bel Air offers free parking for its guests, which is a notable convenience. The parking lot features covered sections, providing protection from the elements. However, despite these advantages, there are several areas where the parking experience falls short. Guests frequently mention that the parking spaces are quite tight and difficult to maneuver, particularly for larger vehicles. The lighting in the parking area is also reported to be insufficient, especially given its uphill location and the frequent foggy conditions.

Additionally, the parking availability can be an issue, especially when the hotel's restaurant is crowded or during events, as guests may find it challenging to secure a spot. The parking lot can become muddy and precarious and there are reports of leaks and inadequate maintenance. While the hotel does offer several parking spaces and some guests find the parking satisfactory, the overall organization and capacity of the parking facility do not meet the expectations of all visitors.

Family
Hotel Bel Air prides itself on being exceptionally family-friendly with a wealth of activities tailored for kids. The highlight for families is undoubtedly the ample kid's area, which boasts a variety of playsets, toys and even a heated pool. Described as wonderful and well-equipped, this space also includes a playground and a dedicated children's salon. Parents note the attentive service and kind attention given to families, making it a welcoming environment.

Guests repeatedly commend the hotel's kid's area for being spacious and fun, often mentioning how much their children enjoyed it. This area includes a well-maintained game room and a playhouse, providing ample entertainment options for both children and adults.

While most feedback is overwhelmingly positive, pointing to the excellent and cool kid's space, a few reviews indicate that some facilities require maintenance. Additionally, safety concerns were noted regarding the balcony railings, which poses a risk for small children.

Even with these minor drawbacks, guests tend to agree that Hotel Bel Air is a great destination for family trips, offering a pleasant and engaging environment for children and peace of mind for parents seeking a family-friendly retreat.

Business
Hotel Bel Air proves to be a practical choice for business travelers, largely due to its good cost-benefit ratio, which many guests describe as fair and excellent. The hotel offers valuable amenities for business use, including spacious rooms with large beds and enough amenities to support a productive stay. Guests appreciate the invoice and billing options available via email and phone, facilitating an efficient administrative process during their visits.

The check-out process at Hotel Bel Air is reported to be quick and efficient, a significant convenience for busy professionals. Despite its strengths, the facilities could benefit from better maintenance, as some areas appear neglected. Additionally, the Internet services have been flagged as lacking, which may be a drawback for business travelers needing reliable connectivity.

Overall, Hotel Bel Air offers a satisfactory and cost-effective stay for business purposes, despite needing some updates and improvements in its facilities and internet services.

Honeymoon
Hotel Bel Air emerges as an ideal destination for honeymooners, offering a romantic and comfortable experience. The hotel's honeymoon packages stand out with several guests highlighting the romantic decoration and special services tailored for newlyweds. Honeymoon suites and rooms provide breathtaking views, often accessible from private balconies, amplifying the romantic ambiance. The boutique experience at the hotel ensures a personalized and memorable stay, perfect for a relaxing and intimate honeymoon. The presence of honeymoon-specific areas and amenities, like the luxurious honeymoon bathtubs, further enhances the romantic allure of the place. Despite occasional troubles noted by guests, the overall experience is marked by a sense of intimacy and tranquility, making it a favored choice for a romantic getaway.

Dog Friendly
Hotel Bel Air is notably dog-friendly with various amenities designed to accommodate guests traveling with their pets. The hotel warmly accepts pets, ensuring that four-legged companions are well received upon arrival. There are specific areas for dogs and even a dog-friendly games room, making it easy for pets to enjoy their stay as much as their owners. However, the dining area prohibits pets, maintaining a balance between pet-friendly policies and guest comfort. On the downside, some guests feel the daily pet fee is excessively high, which might be a consideration for budget-conscious travelers. Overall, Hotel Bel Air offers a welcoming environment for guests with dogs, albeit at a premium daily fee.


Yes, Hotel Bel Air has pool(s) that belong to one or more of the following categories: Outdoor Pool.

No, a spa isn't available at Hotel Bel Air.

Yes, Hotel Bel Air welcomes dogs.

Yes, parking facilities are available at Hotel Bel Air.

No, Hotel Bel Air doesn't have a gym.

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