Tijuana, Doctor Atl 10050 Lote 17 y 1932.524531,-117.014555(Show on Map)
8.7
Very Good
+5 Photos
+5 Photos
+ 3 Photos3
Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
City Express by Marriott Tijuana Rio is a centrally located hotel in Tijuana's popular Zona Río area, garnering high praise for its prime location. It provides easy access to major landmarks, shopping centers like Plaza Río, restaurants, medical offices and is just 10 minutes away from the airport and key highways. Guests appreciate the hotel’s convenient, clean, quiet and friendly environment, along with the complimentary shuttle service within a 10 km radius, making it a great value for both leisure and business travelers.
The breakfast receives commendable feedback for its quality and variety, offering a tasty and nutritious start to the day, often with a Mexican twist. The staff is frequently praised for their friendliness and attentiveness, although some guests note the lack of variety over multiple days and occasional issues with restocking during busy times.
Rooms are well-maintained and comfortable with many guests highlighting their cleanliness and good ventilation. However, some reviews mention the rooms are small and have dated furniture and minor maintenance issues such as dim lighting or non-functional AC units. Cleanliness varies with some experiencing musty odors and inadequate housekeeping.
Most guests find the hotel’s cleanliness to be acceptable, praising clean rooms and bathrooms despite occasional issues like dirty towels, stained bedding and uncleaned carpets. The friendliness and professionalism of the hotel staff significantly enhance the guest experience with many noting their positive interactions with receptionists and kitchen staff.
Wi-Fi connectivity is considered a weak point with guests frequently reporting slow and unreliable signals, particularly in the rooms. The gym, although equipped with new equipment, is often described as small with ventilation issues. Parking is another mixed area with guests appreciating the free, well-lit, secure parking but finding the spaces limited and tight, which can be inconvenient.
The beds are a highlight for many, offering good quality mattresses and comfortable sleep, although a few guests report issues with bed cleanliness and some finding the beds too hard or noisy. Despite some areas for improvement, the hotel generally maintains a good standard, offering decent value for its four-star rating with accessible locations and courteous staff making it suitable for a wide range of travelers.
Categories
Sustainability Journey
City Express by Marriott Tijuana Rio is an eco-friendly hotel. They offer eco-friendly toiletries and have water-efficient showers and toilets.
Business
As a City Express by Marriott, this hotel provides essential business amenities. Specific details are not available in the provided data, but it generally caters to business travelers.
Parking
This hotel offers parking facilities for its guests, providing an on-site parking option.
Accessible
City Express by Marriott Tijuana Rio offers accessible hotel features and accessible routes from the public entrance to various areas. Guest room accessibility includes lowered electrical outlets, lever handles on doors, and lowered viewports.
Gym
City Express by Marriott Tijuana Rio includes a fitness center. It is a select-service hotel with fitness amenities.
Nightlife
3 Star
Room Types
Queen RoomThe unit has 1 bed.
Double Room with Two Double BedsThe unit offers 2 beds.
Superior Queen Room with Sofa BedThe unit offers 2 beds.
Guest Reviews
8.7
Very Good
Review Summaries
Location
City Express by Marriott Tijuana Rio boasts an excellent location that consistently garners high praise from its guests. Situated centrally in Tijuana's popular Zona Río area, the hotel provides convenience and accessibility to numerous nearby attractions. It is in close proximity to major landmarks, shopping centers like Plaza Río, various restaurants and medical offices, thus making it a desirable choice for both leisure and business travelers.
Its ease of access is further complemented by its location just 10 minutes away from the airport and its favorable positioning near key highways and border checkpoints offers added convenience for those traveling to and from the USA. Guests appreciate the hotel's central and quiet setting, allowing them to explore the city easily while offering a tranquil environment for rest.
Moreover, the location is highlighted for its cleanliness, friendly staff and excellent value for money. The hotel provides a comfortable and secure environment, supported by well-equipped facilities and good customer service, including a complimentary shuttle service within a 10 km radius.
Overall, City Express by Marriott Tijuana Rio is an attractive accommodation option placed strategically close to everything a visitor might need, from dining and shopping to professional appointments and tourist attractions, setting the stage for a hassle-free and enjoyable stay in the city.
Breakfast
The breakfast at City Express by Marriott Tijuana Rio receives generally positive feedback from guests. Many reviews highlight the breakfast as excellent, delicious and a great way to start the day. Guests appreciate that breakfast is included and mention the variety and quality of the buffet-style offerings. The food is often described as tasty and nutritious with some noting the Mexican influence in the flavors.
The breakfast is lauded for its simplicity yet completeness and many guests find it satisfying, especially during work trips. The staff's attention is frequently praised with mentions of friendly and kind service.
However, there are recurring comments about the lack of variety over multiple days with some guests describing it as boring or repetitive. A few reviews point out that the breakfast area can be crowded and messy and that the food isn't always restocked promptly. There are also occasional remarks about limited options and the use of disposable plates.
Despite some areas for improvement, the overall sentiment is that the breakfast is a solid, appreciated feature of the hotel, offering a good start to the day with a selection of dishes that cater well to the guests' needs.
Rooms
City Express by Marriott Tijuana Rio receives mixed reviews regarding its rooms. Many guests appreciate the cleanliness, frequently noting that the rooms are well-maintained and comfortable with some noting good ventilation and adjustable room temperatures. The beds are often described as comfortable, enhancing the overall guest experience.
However, numerous reviews point out that the rooms are small. This compactness, while functional for short stays, can be challenging for those expecting more space. The furniture and facilities appear dated to some with comments about old, worn-out carpets and minor maintenance issues like dim lighting and non-functional AC units. Some guests noted musty, unpleasant odors from rooms, bathrooms and carpets, indicating that cleanliness might vary.
Despite their small size, rooms are generally equipped with essential amenities, but missing elements such as safety boxes, functional phones and refrigerators were mentioned. The hotel location is central, appealing to many, but the neighborhood's reputation is a concern for some visitors.
Breakfast, though praised for quality, can be hectic due to limited space and peak hours. The staff receives mixed reactions with some praising their friendliness and others mentioning issues with service and cleanliness during their stay.
In summary, City Express by Marriott Tijuana Rio seems best suited for those prioritizing comfort and cleanliness in a convenient location, but it may fall short for guests requiring more space and modern amenities.
Beds
Visitors to City Express by Marriott Tijuana Rio have shared diverse opinions about the hotel’s beds with the majority highlighting their comfortable nature. Many guests described the beds as very comfortable with good quality mattresses that provide a pleasant sleep experience. Similarly, several reviews mentioned the pillows favorably, noting their good quality.
However, some guests reported issues with bed maintenance and cleanliness. There were occasional complaints about the beds being too hard or noisy and some mentioned that the pillows were too small or uncomfortable. In a few instances, cleanliness was a concern with remarks about beds being covered in hair or not properly cleaned.
Despite these mixed reviews regarding bed and pillow comfort, the consensus tilts towards a generally comfortable sleeping arrangement, although some find the beds a bit on the harder side. The feedback suggests that improvements in bed maintenance and cleanliness, as well as an update to the linens and pillows, could significantly enhance the guest experience.
Cleanliness
City Express by Marriott Tijuana Rio receives mixed reviews regarding its cleanliness. Many guests highlight the hotel’s clean and well-maintained facilities, praising the rooms for being super clean, comfortable and hygienic. The bathrooms often receive particular mention for their cleanliness and functioning amenities, such as good temperature and water flow in the shower.
However, there are numerous complaints about specific issues. Guests report encountering dirty towels, old and stained bedding and uncleaned carpets. Several reviews mention unpleasant odors in the rooms and common areas. Problems such as hair and trash left by previous guests, cockroaches and dirty floors further detract from the overall experience. The cleanliness levels seem inconsistent with some expressing dissatisfaction with the housekeeping and overall maintenance.
Despite these shortcomings, the hotel generally maintains a reasonable standard of cleanliness and hygiene with most guests finding their stays to be acceptable. The discrepancies suggest potential improvements in the cleaning protocols to ensure a consistently high level of cleanliness throughout the property.
Staff
City Express by Marriott Tijuana Rio boasts a commendable team that leaves a lasting impression on its guests. Many reviews highlight the friendly, courteous and attentive nature of the staff, contributing to an overall pleasant stay. The front desk staff, housekeepers and kitchen personnel consistently receive praise for their welcoming demeanor and efficiency. Guests appreciate the excellent customer service provided, noting that the staff is not only polite but also very helpful and professional.
Despite some criticism regarding occasional rudeness and inattentiveness from certain staff members, the general consensus is that the majority of the team works diligently to maintain cleanliness and order within the hotel. The hotel staff's positive interaction with guests, coupled with the hotel's advantageous location and comfort, often stands out in guest experiences.
Instances of excellent service and the staff's readiness to assist guests with various needs are frequently mentioned. Visitors particularly enjoy the interactions with the friendly receptionists and the accommodating kitchen staff who greet guests warmly. The overwhelming kindness and helpfulness displayed by the staff make City Express by Marriott Tijuana Rio a welcoming place to stay.
Nonetheless, it is suggested that improvements could be made in staffing levels and training to ensure consistently high service standards and quicker responsiveness. Overall, the hotel's staff significantly enhances the guest experience with their dedicated and friendly approach.
Wi-Fi
At City Express by Marriott Tijuana Rio, guests have frequently commented on the Wi-Fi connectivity. While there are occasional positive mentions indicating no issues with the Wi-Fi, the general sentiment is that the Wi-Fi quality leaves much to be desired. Commonly reported problems include weak and unreliable signals, particularly in the rooms. Many guests have found the internet service to be slow and of poor quality with some experiencing consistent connectivity issues and a noticeable lack of service improvement overnight. Additionally, guests have highlighted that the Wi-Fi signal often failed and that the internet service in the rooms was particularly subpar. Overall, the experience with the Wi-Fi at this business hotel appears to be a significant area for improvement.
Gym
The gym at City Express by Marriott Tijuana Rio has received mixed feedback from guests. Positively noted is that the gym equipment is quite new, which could be a draw for those looking for modern facilities. Some reviews highlight the inclusion of gym access and breakfast as a combined offering, adding value to the stay. However, the gym space is frequently described as small and there are concerns about proper ventilation in the workout area. While it has essential weights, the limited size and airflow issues might not cater well to all fitness enthusiasts. Overall, the gym seems well-equipped yet constrained by its compact and enclosed environment.
Parking
Guests of City Express by Marriott Tijuana Rio have mixed opinions about the hotel's parking situation. While it is a positive note that there is free parking available nearby, most reviewers highlight significant inconveniences. The main points of concern are the limited and tight parking spaces, which many find to be very small and inadequate for the number of guests. Some also mention that the parking lot is located in the adjacent building, which does not have direct access to the hotel, adding to the inconvenience. On a brighter note, the parking area is well-lit and considered safe and secure by several guests. Additionally, the parking staff has been praised for being punctual and welcoming, adding a positive touch to the overall experience. Despite the challenges, some guests have found the parking service to be okay and even termed it excellent. However, the overall impression leans towards a need for improvement in parking facilities.
4 Star
City Express by Marriott Tijuana Rio offers a commendable four-star experience, balancing a good price-to-convenience ratio with notable service. The hotel's four-star rating generally aligns well with guest expectations, providing excellent value for money. Guests describe the establishment as excellent and even exceptional with comfortable facilities, including thin yet comfy blankets. The complimentary breakfast adds to the positive guest experience. While there are occasional views that the hotel does not live up to its four-star rating, overall, the service and amenities deliver a satisfying stay.
Accessible
City Express by Marriott Tijuana Rio stands out for its accessibility and courteous staff, making it a convenient choice for travelers with disabilities. The hotel's central location ensures easy access to shopping, restaurants and medical facilities, contributing to its appeal for guests who value proximity to essential services. While the entrance of the hotel might be dimly lit when approaching from the street, the overall accessibility of the property, combined with its courteous staff, makes it a suitable option for those seeking both convenience and considerate service.
FAQ
No, City Express by Marriott Tijuana Rio doesn't have any pool.
No, a spa isn't available at City Express by Marriott Tijuana Rio.
No, City Express by Marriott Tijuana Rio doesn't allow dogs.
Yes, parking facilities are available at City Express by Marriott Tijuana Rio.
Yes, City Express by Marriott Tijuana Rio has a gym.
