Tijuana, Calle Universidad Entre Calzada Tec32.531,-116.957922(Show on Map)
8.7
Very Good
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+5 Photos
+ 3 Photos3
Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
Hampton Inn By Hilton Tijuana stands out for its strategic and secure location near Tijuana International Airport and the US Consulate, making it an excellent choice for both visa processing and business travels. The hotel's proximity to a shopping plaza, great restaurants, cafes, parks, markets and taco stands ensures convenience for its guests. The area is patrolled by police, adding to the overall safety and tranquility, which visitors highly appreciate.
Guests consistently praise the breakfast experience, describing it as delicious with a wide variety of fresh options, better than many comparable hotels. The breakfast is complimentary, enhancing the value of the stay and the service during breakfast time is frequently noted for its attentiveness and pleasant demeanor.
The rooms are commended for their comfort, cleanliness and modern amenities. Guests find the rooms cozy and well-maintained with comfortable beds and ample space, particularly enjoying the scenic views from higher floors. The hotel's overall cleanliness is frequently highlighted with guests noting the high standards maintained throughout the establishment. Staff, including Laura and Marco, receive praise for their friendliness and meticulous attention to cleanliness.
The staff at Hampton Inn By Hilton Tijuana receive consistent accolades for their exceptional customer service. Guests frequently highlight the staff’s kindness, helpfulness and attentiveness in creating a positive and accommodating environment. This exceptional service extends to all areas of the hotel, including the front desk and breakfast service.
Regarding amenities, the hotel's free WiFi generally meets guest expectations with satisfactory speeds, despite occasional connectivity issues. The fitness amenities, including a gym and indoor heated pool, provide additional convenience for guests looking to maintain their workout routines. While the pool receives mixed reviews, it is appreciated for its clean conditions and suitable temperature.
The parking facilities are another positive aspect with secure and convenient underground parking available, although some guests note that the area can be somewhat small for larger vehicles.
Beds at the Hampton Inn By Hilton Tijuana receive mixed feedback; however, many guests find them comfortable with favorable mentions of the pillows and mattresses. Nevertheless, some guests report issues with bed quality, such as stiffness, narrowness or being old and worn out.
For business travelers, the hotel is seen as a convenient option with its range of business services including a well-equipped business center and conference rooms. The hotel is particularly suited for quick meetings and executive stays.
Overall, Hampton Inn By Hilton Tijuana is highly regarded for its excellent location, outstanding service, cleanliness and accommodating amenities, making it a favored choice for both leisure and business travelers visiting Tijuana.
Categories
Family
Hampton Inn is known for providing comfortable accommodations and complimentary breakfast, which is convenient for families. It may also offer amenities like a pool or fitness center.
Business
Hampton Inn by Hilton Tijuana is equipped with a 24-hour business center and meeting rooms. These features provide business travelers with the necessary resources for work-related tasks.
Gym
This hotel has a fitness center. It is a popular choice for travelers looking for hotels with fitness amenities.
Indoor Pool
This hotel provides an indoor pool, offering a convenient and climate-controlled environment for guests to swim and relax. It is part of a property that includes a fitness center and free Wi-Fi. [4, 6, 7, 11, 13 from previous search]
Pool
Indoor Pool
Parking
Sustainability Journey
Accessible
Room Types
Double Room with Two Double Beds - Non-SmokingThis quadruple room is air-conditioned and has a flat-screen TV with cable channels, a tea and coffee maker and a safe deposit box. The unit has 2 beds.
King Room - Non-SmokingThe spacious double room offers air conditioning, a tea and coffee maker, a safe deposit box, as well as a flat-screen TV with cable channels. The unit has 1 bed.
Single Room - Disability AccessThe spacious double room offers air conditioning, a tea and coffee maker, a safe deposit box, as well as a flat-screen TV with cable channels. The unit offers 1 bed.
Queen Room with Sofa Bed - Non-SmokingThis quadruple room is air-conditioned and features a flat-screen TV with cable channels, a tea and coffee maker and a safe deposit box. The unit offers 2 beds.
Premium King Room with Sofa Bed and BathThe unit has 2 beds.
Guest Reviews
8.7
Very Good
Review Summaries
Location
Located conveniently close to Tijuana International Airport, Hampton Inn By Hilton Tijuana offers an exceptional location for travelers. Visitors highlight its strategic proximity to the US Consulate, making it an ideal choice for those visiting for visa processing. The hotel is surrounded by a clean and beautiful area, patrolled by police to ensure safety and a tranquil atmosphere that contributes to a restful stay.
Guests appreciate the quick access to various amenities, including a big shopping plaza right across the street, multiple great restaurants, cafes, parks, markets and taco stands within walking distance. Moreover, Otay Alameda square is nearby, adding to the convenience for business travelers and vacationers alike.
Customer service in the food area is highly praised alongside the hotel’s friendly and attentive staff. The location also serves well for those with business calls, offering easy access to the industrial area and a relatively short distance to the city center.
Overall, the Hampton Inn By Hilton Tijuana meets expectations with its great, convenient and secure location, making it an excellent choice for both short family vacations near the border and business trips.
Breakfast
Hampton Inn by Hilton Tijuana provides a breakfast experience that has garnered widely positive feedback from guests, often being highlighted as a standout feature. Many guests describe the breakfast as very delicious and laud it for its wide variety, freshness and quality. It's noted that the breakfast buffet includes a range of options and is better than those found at comparable hotels.
Additionally, the breakfast is complimentary, which adds great value to the stay with several guests appreciating the extensive selection of breakfast products, including plenty of fruits. The service at breakfast time is also frequently praised; waitstaff are described as attentive with excellent attitudes, providing a pleasant dining experience.
However, it isn’t without some criticisms. Some guests mentioned that the breakfast could be more varied with a lack of vegetarian options and insufficient vegetables and fruits pointed out. There were occasional remarks about the breakfast being repetitive and ending too early, as well as some concerns about the cleanliness of dishes and the inconvenience brought about by COVID-19 safety measures shifting from self-serve to staff-served buffet.
Despite these minor drawbacks, the overall sentiment toward the breakfast at Hampton Inn by Hilton Tijuana is overwhelmingly positive with many guests finding it delicious, enjoyable and a highlight of their stay.
Rooms
Travelers frequently praise the rooms at Hampton Inn By Hilton Tijuana for their comfort, cleanliness and modern amenities. Guests often describe the rooms as cozy and well-maintained with many noting the comfort of the beds and the overall pleasant ambiance. There is ample space in most rooms with some highlighting the spaciousness as a key advantage, particularly in rooms located on higher floors that offer scenic views of the city.
However, a few concerns are consistently mentioned. Several guests feel the rooms are smaller than expected and some have encountered issues such as worn-out sheets, malfunctioning air conditioning and occasional unpleasant odors. The bathrooms, although clean, are noted to be somewhat cramped and maintenance is suggested to address minor issues like leaks and non-functioning sliding doors.
Despite these occasional drawbacks, the majority of reviews reflect a positive experience, emphasizing the cleanliness and comfort of the rooms. Additionally, the hotel provides good room service and amenities that enhance the overall stay. It is a practical choice for short visits, offering everything needed for a comfortable and restful stay.
Beds
Hampton Inn By Hilton Tijuana receives mixed feedback regarding its beds with numerous guests highlighting the comfort of the beds as a standout feature. Many reviews praise the beds for being comfortable with some describing them as excellent and very comfortable. The pillows and mattresses also earned favorable mentions, contributing to an overall positive sleeping experience for many guests. The spacious and clean rooms, combined with the comfort of the beds, add to the hotel's appeal for a restful stay.
However, not all guests share this positive sentiment. Some reviews point out issues with the bed quality, mentioning that they were old, stiff or even broken. A few guests found the mattresses to be of poor quality and others noted that the beds were small, narrow and not comfortable for the price. Additionally, some reviews mention that the sheets and towels were worn out and wrinkled, which detracted from the overall comfort.
In sum, while the majority of guests found the beds at Hampton Inn By Hilton Tijuana comfortable and conducive to a good night's sleep, there are notable exceptions that highlight areas for improvement in bed quality and maintenance.
Cleanliness
The Hampton Inn By Hilton Tijuana consistently receives high praise for its cleanliness with guests frequently describing the property as very clean and well-maintained. The rooms are noted for being clean, modern and comfortable, while the overall establishment maintains a high standard of cleanliness throughout. The staff, including Laura and Marco, are recognized for their friendliness and attention, contributing to a pleasant stay.
The hotel's amenities, such as the beautiful and quiet areas, are complemented by their diligent adherence to cleanliness protocols, particularly during the pandemic. The facility is described as clean and orderly with many guests highlighting that they found everything clean and in good condition. A number even regard it as their favorite hotel in Tijuana and among the best in the city.
Additionally, the rooms are often commended for their perfect suitability for any trip with elegant bathrooms and comfortable arrangements. Despite some minor complaints about service, the exemplary cleanliness seems to be the most memorable aspect for many visitors, making the Hampton Inn By Hilton Tijuana a standout choice for those prioritizing hygiene in their accommodations.
Staff
Hampton Inn By Hilton Tijuana consistently receives high praise for its staff, recognized for their kindness, helpfulness and exceptional customer service. Guests frequently mention that the staff is extremely friendly, attentive and welcoming, creating a positive and accommodating environment. The hotel's team, including front desk personnel like Carlos and Laura, is noted for providing excellent service and ensuring guests' needs are met. The breakfast experience is particularly enjoyable with attentive waiters ensuring a pleasant start to the day. Despite a few isolated incidents of less favorable interactions, the overall impression remains overwhelmingly positive, as the staff's dedication to maintaining a clean, hospitable and service-oriented atmosphere shines through in numerous reviews.
Wi-Fi
Hampton Inn By Hilton Tijuana generally receives positive feedback regarding its WiFi service. Guests frequently mention the good WiFi and its excellent performance, highlighting that the speed is satisfactory. While there are occasional comments about weak WiFi in some rooms and a lack of internet services during certain stays, the overall impression suggests that internet connectivity meets guest expectations for most visitors.
Gym
The Hampton Inn By Hilton Tijuana offers convenient fitness amenities, including a gym that guests can use to maintain their workout routines while traveling. The gym is described as an excellent facility with minimal but sufficient equipment to help burn off extra calories. In addition to the gym, the hotel features a swimming pool, providing guests with more options for staying active. Although some rooms might be located near the gym, its presence adds value for those looking to keep up with their fitness regimen during their stay.
Pool
The pool at Hampton Inn By Hilton Tijuana received mixed reviews from guests. Many appreciated the clean and warm conditions, describing the pool as nice, fresh and operating at an ideal temperature. Its heated feature and indoor location were positive highlights, making it a pleasant facility during various seasons. However, some guests faced issues, such as the pool not functioning at times or finding the water cold despite it being advertised as heated. The pool's size and suitability for children were also points of contention with some noting that the area could use improvements, particularly concerning the water cleanliness and clarity. Despite these occasional setbacks, the pool's availability and the overall friendliness of the staff contributed positively to the guest experience.
Parking
The Hampton Inn By Hilton Tijuana is praised for its parking facilities, which include free, secure and convenient underground parking. Guests generally found the parking to be safe and easily accessible with the reassurance of always finding available spots. However, a few reviews noted that the parking area is limited and somewhat small, which might not be very practical for larger vehicles. Despite this, the advantage of having a car garage adds to the overall convenience for guests staying at the hotel.
Business
Hampton Inn By Hilton Tijuana proves to be a convenient choice for business travelers. Positioned as a great option for business trips, it offers a range of services tailored for business users, including a well-equipped business center and multiple conference rooms. The hotel provides an adequate workspace, making it ideal for executives and quick meetings and fosters a business-class atmosphere suitable for professional needs. This business-friendly hotel also serves as an excellent choice for those in Tijuana for visa procedures, ensuring all necessary services are at guests' disposal.
FAQ
Yes, Hampton Inn By Hilton Tijuana has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at Hampton Inn By Hilton Tijuana.
No, Hampton Inn By Hilton Tijuana doesn't allow dogs.
Yes, parking facilities are available at Hampton Inn By Hilton Tijuana.
