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Summary of reviewsThe Iberik Santo Domingo Plaza Hotel offers a blend of accessibility, comfort and tranquility. Positioned in a peaceful neighborhood, the hotel is ideally situated for exploring Oviedo with a convenient 10-15 minute walk to the city center and the historic core. Guests appreciate its proximity to key landmarks and easy access to major highways, which make it an excellent base for travelers arriving by car. The hotel provides good value for money with modern amenities, spacious rooms and friendly staff and the parking facilities are noted as an added advantage.
Guests have mixed opinions about the breakfast with many appreciating the variety and quality of the buffet, complete with options like fresh fruit, yogurt and gluten-free items. The friendly staff and enforced COVID-19 safety measures enhance the dining experience. However, criticisms include limited variety, mediocre quality and organizational issues during busy times. Although many find the breakfast satisfactory, some believe it could use improvements to meet four-star expectations.
The hotel does not have an on-site restaurant for lunch or dinner, which some guests find inconvenient. Nevertheless, it offers room service from local restaurants, providing a variety of delicious and plentiful meals. Guests appreciate the hotel's proximity to good eateries like Sidrería Siempre Otero Parrilla.
Rooms are spacious and comfortable with large, cozy beds and ample space. The cleanliness and modern decor of the rooms are regularly praised. However, several guests note the need for maintenance, citing outdated furniture, poor lighting and minor defects. Issues like mold in the bathrooms and stained carpets are also mentioned, though the friendly and attentive staff contribute to an overall positive experience.
The hotel's cleanliness is generally well-regarded with rooms and facilities described as spotless and properly maintained by the efficient cleaning staff. Some criticisms include stained carpets in hallways and mold in bathrooms, suggesting that maintenance in these areas could be improved.
Staff service stands out as exceptional with guests consistently praising the team's friendliness, professionalism and attentiveness. The reception team is highlighted for their efficiency and willingness to assist with issues promptly, enhancing the guest experience significantly.
Guest experiences with free Wi-Fi are mixed; while some praise the strong connection, others report issues such as weak signals and inconsistent coverage, particularly in certain rooms.
Parking at the hotel is convenient with a private, underground garage available for a reasonable fee. Guests appreciate the affordability and proximity to downtown areas, though some find the garage entrance narrow and poorly signposted.
For families, the hotel is a favorable choice due to its spacious and comfortable rooms, pet-friendly policy and thoughtful touches for children. Special arrangements for events like children’s birthdays and family weddings are appreciated, although there are minor criticisms about room size and amenities for children.
The hotel’s quiet location ensures a peaceful night’s sleep, while its proximity to the city center offers easy access to Oviedo's vibrant nightlife. The beds are generally comfortable with positive remarks about their size and quality of bedding, although some guests find the pillows unsatisfactory and note issues with mattress firmness.
While the hotel offers many positive aspects, several guests feel it doesn't fully meet four-star standards, especially in areas like breakfast quality, room decor and certain amenities. However, for many visitors, the blend of accessibility, comfort and friendly service makes the Iberik Santo Domingo Plaza Hotel a solid choice for a stay in Oviedo.
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