Shibuya Excel Hotel Tokyu
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsShibuya Excel Hotel Tokyu offers an exceptional experience for visitors seeking comfort, convenience and access to Tokyo’s vibrant city life. Located directly at the iconic Shibuya Crossing and above Shibuya Station, the hotel’s central position provides unparalleled ease of access to public transportation, shopping and dining options. Guests frequently praise the geographical advantage for its panoramic views, cleanliness, spacious rooms and friendly and helpful staff.
Despite mixed reviews about the breakfast offerings, many guests enjoy the fresh variety and scenic views from the breakfast room. The dinner options are diverse with a top-floor Japanese restaurant providing a high-end dining experience and ample nearby eateries satisfying various tastes and budgets.
The rooms are consistently clean, tidy and well-equipped with many visitors appreciating the spaciousness and notable views of Shibuya Scramble Crossing. The staff enhance the overall guest experience with their professionalism, courtesy and exceptional assistance, regularly going above and beyond to meet guests' needs.
Wi-Fi availability is generally well-received, though performance can vary. The hotel also caters well to families, offering convenient proximity to Shibuya Station and accommodating staff, although room sizes and amenities can be limiting for larger groups.
The lively Shibuya location makes it an excellent choice for those interested in exploring Tokyo’s nightlife, despite occasional noise levels. Beds receive mixed reviews for comfort, but many guests find their sleeping arrangements satisfactory. The hotel adheres to four-star standards, providing luxury and value, though some areas like room decor and breakfast quality could use improvement.
Business travelers find the hotel particularly suited to their needs with a convenient location above a business complex, business-friendly rooms and efficiency in services. Overall, Shibuya Excel Hotel Tokyu stands out as a strong choice for visitors seeking an enjoyable and convenient stay in the heart of Tokyo.
Categories
Despite mixed reviews about the breakfast offerings, many guests enjoy the fresh variety and scenic views from the breakfast room. The dinner options are diverse with a top-floor Japanese restaurant providing a high-end dining experience and ample nearby eateries satisfying various tastes and budgets.
The rooms are consistently clean, tidy and well-equipped with many visitors appreciating the spaciousness and notable views of Shibuya Scramble Crossing. The staff enhance the overall guest experience with their professionalism, courtesy and exceptional assistance, regularly going above and beyond to meet guests' needs.
Wi-Fi availability is generally well-received, though performance can vary. The hotel also caters well to families, offering convenient proximity to Shibuya Station and accommodating staff, although room sizes and amenities can be limiting for larger groups.
The lively Shibuya location makes it an excellent choice for those interested in exploring Tokyo’s nightlife, despite occasional noise levels. Beds receive mixed reviews for comfort, but many guests find their sleeping arrangements satisfactory. The hotel adheres to four-star standards, providing luxury and value, though some areas like room decor and breakfast quality could use improvement.
Business travelers find the hotel particularly suited to their needs with a convenient location above a business complex, business-friendly rooms and efficiency in services. Overall, Shibuya Excel Hotel Tokyu stands out as a strong choice for visitors seeking an enjoyable and convenient stay in the heart of Tokyo.
Hotel near Nightlife Spots
Directly connected to Shibuya Station and located in the Dogenzaka area, this hotel is in a prime spot for exploring Shibuya's famous nightlife. Guests have immediate access to numerous bars, clubs, and entertainment options around the station and in Dogenzaka.
Hotel with Free Wi-Fi
This hotel offers free Wi-Fi throughout the property, ensuring guests can stay connected. The reliable internet service is suitable for both business and leisure travelers.
4-Star Hotel
Located in the vibrant Shibuya district, Shibuya Excel Hotel Tokyu offers comfortable accommodations with easy access to shopping and entertainment. The hotel features restaurants with panoramic city views and efficient service.
Luxury Hotel
Family Friendly Hotel
Business Hotel
Accessible Hotel
Guest Reviews
Shibuya Excel Hotel Tokyu enjoys an unparalleled location in the heart of Shibuya, making it an exceptional choice for visitors looking to explore Tokyo. Positioned directly at the iconic Shibuya Crossing and above Shibuya Station, the hotel provides unmatched access to public transport and a myriad of shopping and dining options. Guests laud the ease of getting everywhere in the city with train and subway lines just steps away.
The central location is ideal, offering panoramic views of the bustling Shibuya Scramble and placing visitors right in the epicenter of vibrant city life. The convenience of being in such a prime spot allows for effortless exploration of nearby attractions, restaurants and shops. This geographical advantage also extends to connections with major travel hubs, including direct airport bus services.
Moreover, guests frequently highlight the cleanliness, spaciousness and convenience of the hotel rooms, along with the friendly and helpful staff. Whether day-tripping to other parts of Tokyo or delving into the local nightlife and dining scenes, Shibuya Excel Hotel Tokyu serves as a comfortable and strategic base for all types of travelers.
Shibuya Excel Hotel Tokyu garners mixed reviews about its breakfast offerings. Numerous guests praise the breakfast for its delicious and fresh variety, often highlighting the blend of Western and traditional Japanese fare. The view from the breakfast room, particularly from the 25th floor, is frequently mentioned as a fantastic feature, sometimes allowing diners to catch a glimpse of Mount Fuji.
Many found the breakfast selections to be rich and high quality and some even went as far as to describe it as excellent or amazing. Fresh fruit and diverse options seem to be well-received, contributing to a satisfying start to the day. However, there are several critiques regarding the variety and consistency of the choices with reports of limitations in the buffet, especially post-COVID. While some guests appreciated the variety and quality, others found it overpriced, underwhelming and repetitive.
Overall, while the breakfast experience at Shibuya Excel Hotel Tokyu is praised by many for its quality and the scenic views, some guests believe there is room for improvement in terms of variety and value for money.
Shibuya Excel Hotel Tokyu offers a dining experience that balances convenience and variety, making it an ideal choice for guests. The hotel's coffee shop is praised for its great food and diverse options, while the top-floor Japanese restaurant provides a high-end dining experience with stunning views of the Shibuya Crossing, although it can be pricey compared to local alternatives.
While some guests note the restaurant's late morning opening time and limited breakfast options, the abundance of nearby eateries compensates for this. Options range from traditional small neighborhood restaurants to numerous local izakayas perfect for supper. The hotel's location in Shibuya, a bustling area filled with restaurants, bars and cafes, ensures that guests have no shortage of dining choices.
The proximity of Mark City shopping mall adds even more food diversity, making it easy to find something for every palate. The convenience of having so many dining options both within and just outside the hotel makes Shibuya Excel Hotel Tokyu a strong contender for travelers eager to explore Tokyo's culinary landscape.
The rooms at the Shibuya Excel Hotel Tokyu offer a mix of experiences with many guests finding them spacious, comfortable and well-equipped, especially relative to other Tokyo hotels. The views, particularly of Shibuya Scramble Crossing, are frequently praised and add a unique touch to the guest experience. Cleanliness is generally held in high regard with rooms being consistently described as clean and tidy. Many guests appreciate the ample space with some rooms being larger than expected, providing a valuable commodity in such a bustling city.
However, a common theme is the dated decor and furnishings with several reviews noting that the rooms could benefit from modernization and renovations. Some rooms are considered to be on the smaller side, which can feel cramped for larger groups or extended stays. Yet, even the more compact rooms have been described as adequately comfortable, furnished with necessary amenities and equipped with comfortable beds.
While there are occasional issues with room conditions, such as tired decor and minor maintenance needs, the overall feedback highlights the room size and cleanliness as key positives. The hotel's proximity to Shibuya Station and the ease of access to the Yamanote line further enhance the convenience and appeal of staying here.
In summary, the Shibuya Excel Hotel Tokyu delivers spacious, clean and comfortable rooms with excellent views and convenient amenities, though a refresh in decor could elevate the guest experience even more.
The guest reviews for Shibuya Excel Hotel Tokyu reveal a mix of opinions regarding the beds with a noteworthy number of positive remarks highlighting comfortable stays. Many guests appreciated the comfort of the beds, citing them as spacious, soft and conducive to a good night's rest. Comments often praise the ideal firmness of the mattresses and the satisfactory balance between mattress firmness and pillow softness. Some reviewers specifically mentioned the size of the beds, such as queen or double beds, as being large and accommodating.
However, there are several critiques as well. A recurring theme is the firmness of the beds with some guests finding them too hard or even uncomfortable. A few reviews also mention that the beds could use an upgrade with certain guests describing them as old or sagging. Despite these mixed experiences, many found their sleeping arrangements to be comfortable and enjoyed a restful sleep during their stay.
Shibuya Excel Hotel Tokyu enjoys a strong reputation for its cleanliness with guests frequently highlighting the impeccable state of the rooms and hotel facilities. Reviews consistently describe the rooms as very clean, tidy, spacious and comfortable. Housekeeping services receive particular praise for maintaining high standards with rooms cleaned daily and kept immaculate. The hotel’s general cleanliness extends to its facilities, which are noted as modern and well-maintained. Guests also appreciate the pleasant and efficient room-making staff, who contribute to the orderly atmosphere. Despite minor concerns about small cleaning oversights, the overall impression is that of a clean, safe and comfortable stay.
Shibuya Excel Hotel Tokyu boasts an exceptional team of staff who frequently receive high praise for their professionalism and courteous demeanor. Guests consistently describe the staff as extremely helpful, friendly and attentive, fluent in English and always ready to assist with a smile. The front desk team stands out with their prompt service and willingness to go above and beyond, whether arranging luggage forwarding or providing detailed explanations for any inquiries. The staff’s knowledge and welcoming attitude greatly enhance the overall guest experience, making interactions pleasant and efficient. Despite a few mentions of uncooperative or inexperienced staff, the majority of reviews highlight their exceptional politeness, competence and superb customer service. Many visitors have left the hotel impressed and highly satisfied with the staff's unwavering dedication and hospitality.
Shibuya Excel Hotel Tokyu offers free Wi-Fi throughout the property, which many guests have found to be fast and effective. The connection is high-speed, unlimited and available in all locations within the hotel, including guest rooms. Some travelers have praised the fantastic Wi-Fi connection, noting its reliability for various online activities. However, other guests have reported issues such as intermittent connectivity, slow speeds and disruptions. It appears that Wi-Fi performance may vary depending on the hotel's location or even the specific room. There were also mentions of no Wi-Fi in certain areas with an alternative of a LAN cable provided for wired connections. Despite these mixed reviews, many guests appreciated the free, fast internet, especially when it worked well.
Shibuya Excel Hotel Tokyu offers a mixed experience for families traveling with children. The hotel's location is particularly convenient for families with young kids, being close to the train station, which helps those with lots of luggage or limited walking ability. Families praise the hotel for its helpful and friendly staff, who go the extra mile to accommodate young guests by providing baby beds and extra towels. The hotel also receives commendation for hosting family events and entertainment acts that kids enjoyed.
However, it's worth noting that the family rooms receive mixed reviews. While some found them clean and well-prepared, others noted issues such as a lack of good views, small size and absence of TVs. These rooms can feel cramped, especially for larger families and some families were discontented that the rooms could not accommodate more than four people without booking an additional room. Additionally, the hotel is considered expensive for families and there are limited activities specifically for small children.
Despite these drawbacks, many families found the experience comfortable and enjoyable with some even extending their stay. Special occasions, like birthdays at the hotel restaurant, were managed exceptionally well, demonstrating the staff's commitment to guest satisfaction. In summary, while not perfect, Shibuya Excel Hotel Tokyu remains a family-friendly option with commendable staff and a strategic location, albeit with some limitations in room amenities and space.
Shibuya Excel Hotel Tokyu is perfectly situated for those seeking an energetic atmosphere with easy access to Tokyo's bustling nightlife. Located in a busy area with convenient subway station access, the hotel sits in the heart of a vibrant neighborhood teeming with restaurants, bars, shops and numerous nightlife options. The surrounding area offers a plethora of activities to enjoy well into the evening, making it ideal for those who love shopping, dining and bar hopping. However, the lively environment contributes to the area's noise levels, particularly on weekends with street noises and the hustle and bustle creating a dynamic yet occasionally noisy backdrop. Despite the occasional night-time noise, the vibrant nightlife and array of dining and entertainment options ensure that there is always something exciting to do after the sun sets.
Shibuya Excel Hotel Tokyu offers a compelling blend of luxury and value, boasting beautiful and clean facilities amidst an amazing location with breathtaking views. The hotel adheres to four-star standards, providing an upper-range experience in the heart of Shibuya. Guests appreciate the high quality of customer service and the overall cleanliness.
Rooms are noted for their spaciousness and detailed amenities, although some find them a bit outdated and with a few minor safety concerns, such as a poorly placed door stopper. The bathroom lighting has room for improvement, as well.
While the hotel is described as good value given its luxury setting, some guests feel the room prices are high and not fully matched by certain elements like breakfast quality and Wi-Fi availability on specific floors. The staff's ability to assist with directions could also use enhancement. Despite these areas for improvement, Shibuya Excel Hotel Tokyu remains a strong choice for visitors seeking comfort and convenience in a vibrant part of Tokyo.
Shibuya Excel Hotel Tokyu receives high praise for its suitability for business travelers. Its central location in Tokyo means that guests have effortless access to the main city and essential business complexes. The hotel itself is situated above a business complex, enhancing its appeal for those in town for work. Guests frequently highlight the business-friendly rooms designed with professionals in mind.
The scenic views from the hotel add a touch of relaxation amidst busy work schedules. Check-in experiences vary with some guests noting a seamless and fast process, while others mention occasional chaos and delays. However, the efficiency of the cleaning services maintains a high standard, ensuring a comfortable and clean environment.
Guests appreciate the hotel's helpfulness in addressing business needs, making it an ideal choice for business stays. The convenient location, combined with cleanliness and affordability, makes Shibuya Excel Hotel Tokyu a strong contender for those traveling to Tokyo for business purposes.
Shibuya Excel Hotel Tokyu stands out for its exceptional accessibility, making it a prime choice for travelers, especially those dependent on convenient transportation. The hotel is notably easy to reach, benefiting from a strategic location directly connected to Shibuya Station, ensuring seamless transit options. Guests appreciate its proximity to various transportation hubs, including the Keio Inokashira Line and an airport bus service right at the back door of the hotel.
The location is lauded for being traveler-friendly with handy access to subway stations and seamless links to train services. For those keen on exploring the locality, it offers direct connections to Shibuya Station, making transit to and from shopping centers and attractions effortlessly convenient.
Moreover, the hotel’s placement in Shibuya Station Mark City further cements its claim as a top choice for those requiring efficient and convenient transport options. Although some reviews indicated challenges with wheelchair access and the hotel being somewhat hard to locate initially, the overall sentiment reflects a highly favorable view of its accessibility features, particularly for those utilizing public transport.
Shibuya Excel Hotel Tokyu offers a stay that exudes a sense of luxury and high-end comfort. Guests can enjoy beautiful views from a hotel situated in a bustling yet safe location, making it an attractive choice for travelers. The hotel features luxuriant Japanese traditional décor, contributing to its elegant and high-quality atmosphere. Both the accommodations and the meals provide a 4-star experience, enhancing the overall luxury feel.
While there are mentions of the hotel being expensive and somewhat tired, the overwhelming luxury ambiance and gold-class staff service continue to impress many visitors. Shibuya Excel Hotel Tokyu stands out as a hotel where guests can enjoy a slightly luxurious experience amidst the vibrancy of its surroundings.
Location Show Map
Location
The central location is ideal, offering panoramic views of the bustling Shibuya Scramble and placing visitors right in the epicenter of vibrant city life. The convenience of being in such a prime spot allows for effortless exploration of nearby attractions, restaurants and shops. This geographical advantage also extends to connections with major travel hubs, including direct airport bus services.
Moreover, guests frequently highlight the cleanliness, spaciousness and convenience of the hotel rooms, along with the friendly and helpful staff. Whether day-tripping to other parts of Tokyo or delving into the local nightlife and dining scenes, Shibuya Excel Hotel Tokyu serves as a comfortable and strategic base for all types of travelers.
Breakfast
Many found the breakfast selections to be rich and high quality and some even went as far as to describe it as excellent or amazing. Fresh fruit and diverse options seem to be well-received, contributing to a satisfying start to the day. However, there are several critiques regarding the variety and consistency of the choices with reports of limitations in the buffet, especially post-COVID. While some guests appreciated the variety and quality, others found it overpriced, underwhelming and repetitive.
Overall, while the breakfast experience at Shibuya Excel Hotel Tokyu is praised by many for its quality and the scenic views, some guests believe there is room for improvement in terms of variety and value for money.
Dinner
While some guests note the restaurant's late morning opening time and limited breakfast options, the abundance of nearby eateries compensates for this. Options range from traditional small neighborhood restaurants to numerous local izakayas perfect for supper. The hotel's location in Shibuya, a bustling area filled with restaurants, bars and cafes, ensures that guests have no shortage of dining choices.
The proximity of Mark City shopping mall adds even more food diversity, making it easy to find something for every palate. The convenience of having so many dining options both within and just outside the hotel makes Shibuya Excel Hotel Tokyu a strong contender for travelers eager to explore Tokyo's culinary landscape.
Rooms
However, a common theme is the dated decor and furnishings with several reviews noting that the rooms could benefit from modernization and renovations. Some rooms are considered to be on the smaller side, which can feel cramped for larger groups or extended stays. Yet, even the more compact rooms have been described as adequately comfortable, furnished with necessary amenities and equipped with comfortable beds.
While there are occasional issues with room conditions, such as tired decor and minor maintenance needs, the overall feedback highlights the room size and cleanliness as key positives. The hotel's proximity to Shibuya Station and the ease of access to the Yamanote line further enhance the convenience and appeal of staying here.
In summary, the Shibuya Excel Hotel Tokyu delivers spacious, clean and comfortable rooms with excellent views and convenient amenities, though a refresh in decor could elevate the guest experience even more.
Beds
However, there are several critiques as well. A recurring theme is the firmness of the beds with some guests finding them too hard or even uncomfortable. A few reviews also mention that the beds could use an upgrade with certain guests describing them as old or sagging. Despite these mixed experiences, many found their sleeping arrangements to be comfortable and enjoyed a restful sleep during their stay.
Cleanliness
Staff
Wi-Fi
Family
However, it's worth noting that the family rooms receive mixed reviews. While some found them clean and well-prepared, others noted issues such as a lack of good views, small size and absence of TVs. These rooms can feel cramped, especially for larger families and some families were discontented that the rooms could not accommodate more than four people without booking an additional room. Additionally, the hotel is considered expensive for families and there are limited activities specifically for small children.
Despite these drawbacks, many families found the experience comfortable and enjoyable with some even extending their stay. Special occasions, like birthdays at the hotel restaurant, were managed exceptionally well, demonstrating the staff's commitment to guest satisfaction. In summary, while not perfect, Shibuya Excel Hotel Tokyu remains a family-friendly option with commendable staff and a strategic location, albeit with some limitations in room amenities and space.
Nightlife
4 Star
Rooms are noted for their spaciousness and detailed amenities, although some find them a bit outdated and with a few minor safety concerns, such as a poorly placed door stopper. The bathroom lighting has room for improvement, as well.
While the hotel is described as good value given its luxury setting, some guests feel the room prices are high and not fully matched by certain elements like breakfast quality and Wi-Fi availability on specific floors. The staff's ability to assist with directions could also use enhancement. Despite these areas for improvement, Shibuya Excel Hotel Tokyu remains a strong choice for visitors seeking comfort and convenience in a vibrant part of Tokyo.
Business
The scenic views from the hotel add a touch of relaxation amidst busy work schedules. Check-in experiences vary with some guests noting a seamless and fast process, while others mention occasional chaos and delays. However, the efficiency of the cleaning services maintains a high standard, ensuring a comfortable and clean environment.
Guests appreciate the hotel's helpfulness in addressing business needs, making it an ideal choice for business stays. The convenient location, combined with cleanliness and affordability, makes Shibuya Excel Hotel Tokyu a strong contender for those traveling to Tokyo for business purposes.
Accessible
The location is lauded for being traveler-friendly with handy access to subway stations and seamless links to train services. For those keen on exploring the locality, it offers direct connections to Shibuya Station, making transit to and from shopping centers and attractions effortlessly convenient.
Moreover, the hotel’s placement in Shibuya Station Mark City further cements its claim as a top choice for those requiring efficient and convenient transport options. Although some reviews indicated challenges with wheelchair access and the hotel being somewhat hard to locate initially, the overall sentiment reflects a highly favorable view of its accessibility features, particularly for those utilizing public transport.
Luxury
While there are mentions of the hotel being expensive and somewhat tired, the overwhelming luxury ambiance and gold-class staff service continue to impress many visitors. Shibuya Excel Hotel Tokyu stands out as a hotel where guests can enjoy a slightly luxurious experience amidst the vibrancy of its surroundings.
No, Shibuya Excel Hotel Tokyu doesn't have any pool.
No, a spa isn't available at Shibuya Excel Hotel Tokyu.
No, Shibuya Excel Hotel Tokyu doesn't allow dogs.
No, parking facilities aren't available at Shibuya Excel Hotel Tokyu.
No, Shibuya Excel Hotel Tokyu doesn't have a gym.
Location Show Map
More Options
