Loa Tolú by Bernalo Hotels
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Summary of reviewsLoa Tolú by Bernalo Hotels is highly praised for its prime beachfront location, providing guests with stunning sea views and a peaceful, nearly private beach area that comes equipped with complimentary chairs and umbrellas. The tranquil and exclusive setting, coupled with its convenience to nearby attractions, makes it ideal for relaxation. Guests appreciate the well-maintained facilities, modern amenities and overall comfort of the rooms. The presence of various pools, both rooftop and first-floor, adds to the appeal, offering different options for all ages.
Breakfast at Loa Tolú by Bernalo Hotels is generally well-received with a varied and tasty selection enjoyed by many, particularly the beautiful sea view from the 4th floor VIP area. While the food quality is lauded, there are suggestions for more variety and better service organization. Dinner experiences also earn positive remarks for the excellent taste and quality of the dishes, though some critique points include a limited snack variety and occasional issues with food quality.
The rooms are appreciated for their aesthetic appeal and comfort, especially those with sea views and balconies. However, some practical issues like inadequate storage and occasional cleanliness concerns are noted. The hotel excels in cleanliness overall with spotless rooms and well-maintained common areas, though some pools and specific rooms need more attention.
The staff is commended for their friendliness and attentiveness, particularly in the dining areas. However, improvement is needed in the reception area to ensure a consistent positive experience throughout. Wi-Fi service receives mixed reviews with some guests experiencing strong connectivity while others face significant issues.
The beach experience is a highlight for many guests, offering a serene and uncrowded atmosphere ideal for relaxation. The easy access to the beach and well-kept facilities, along with exceptional service from the staff, enhances the overall experience. Beds are generally found to be comfortable, though there are mixed opinions on mattress firmness.
In summary, Loa Tolú by Bernalo Hotels stands out for its beautiful beachfront location, excellent service and well-maintained amenities, making it a favored choice for a relaxing and enjoyable stay. Improvements in specific areas like Wi-Fi connectivity, room practicality and reception service could further enhance guest satisfaction.
Categories
Breakfast at Loa Tolú by Bernalo Hotels is generally well-received with a varied and tasty selection enjoyed by many, particularly the beautiful sea view from the 4th floor VIP area. While the food quality is lauded, there are suggestions for more variety and better service organization. Dinner experiences also earn positive remarks for the excellent taste and quality of the dishes, though some critique points include a limited snack variety and occasional issues with food quality.
The rooms are appreciated for their aesthetic appeal and comfort, especially those with sea views and balconies. However, some practical issues like inadequate storage and occasional cleanliness concerns are noted. The hotel excels in cleanliness overall with spotless rooms and well-maintained common areas, though some pools and specific rooms need more attention.
The staff is commended for their friendliness and attentiveness, particularly in the dining areas. However, improvement is needed in the reception area to ensure a consistent positive experience throughout. Wi-Fi service receives mixed reviews with some guests experiencing strong connectivity while others face significant issues.
The beach experience is a highlight for many guests, offering a serene and uncrowded atmosphere ideal for relaxation. The easy access to the beach and well-kept facilities, along with exceptional service from the staff, enhances the overall experience. Beds are generally found to be comfortable, though there are mixed opinions on mattress firmness.
In summary, Loa Tolú by Bernalo Hotels stands out for its beautiful beachfront location, excellent service and well-maintained amenities, making it a favored choice for a relaxing and enjoyable stay. Improvements in specific areas like Wi-Fi connectivity, room practicality and reception service could further enhance guest satisfaction.
Dog Friendly Hotel
This hotel allows pets with a fee of COP 50000 per pet, per night, and service animals are exempt from fees. It also features two outdoor pools.
Hotel with Parking
This hotel offers free self-parking on site, with no reservation needed. It is located near Tolu Marina and provides a convenient option for guests with vehicles.
4-Star Hotel
This hotel is near the beach and offers amenities such as two outdoor swimming pools, a complimentary water park, and concierge services. It also features a restaurant and complimentary wireless internet access.
Beachfront Hotel
Hotel near The Beach
Hotel for Honeymoon
About Loa Tolú by Bernalo Hotels
License: 82914
Guest Reviews
Location
The proximity to Tolu and the quiet ambiance further enhance the appeal of the hotel's location for those looking to unwind. Guests commend the beautiful facilities, modern amenities and the overall comfort of the rooms. The attentive staff and impeccable service contribute to the hotel's positive atmosphere, ensuring a pleasant stay. Despite some concerns about the accessibility of the road leading to the hotel, the overall consensus is that the location and features far outweigh any minor inconveniences. The thoughtful integration of various pools with the serene beach setting underscores the hotel's commitment to providing a comprehensive and enjoyable experience.
Breakfast
However, some guests noted areas for improvement. While the breakfast is tasty and nicely presented for the most part, the selection can become monotonous, especially for longer stays. A few guests found the cold breakfasts particularly lacking in quality and presentation. Also highlighted were issues with the buffet service being slow and a need for better organization overall.
In summary, Loa Tolú by Bernalo Hotels does a good job with its breakfast offerings, providing a pleasant start to the day for most guests, but there’s room for refinement in terms of variety and service efficiency.
Dinner
Guests highlight the cost-product ratio as excellent and appreciate the overall dining experience at the restaurant. However, some areas for improvement include a limited variety of snacks and refreshments, as well as a few negative experiences related to food quality and pricing. Issues such as the presence of flies, food poisoning from a specific dish and expensive yet unsatisfactory food were mentioned.
Critiques point towards the need for better-trained service staff and an improved buffet menu. Moreover, while the juices are generally tasty, some guests suggest offering more natural juice options along with additional salads and ice creams to enhance the dining experience further.
In summary, while the majority of guests find the food at Loa Tolú by Bernalo Hotels to be delightful and of high quality, a few specific areas require attention to ensure consistent satisfaction.
Rooms
However, not all reviews are favorable. Numerous guests reported that standard rooms lack adequate storage space for clothes with no closets or drawers available. Some have noted cleanliness issues, such as mold, humidity and cobwebs. The bathrooms received particular criticism with some described as small, poorly designed and even lacking basic fixtures such as a toilet seat and proper showerheads.
Overall, while the aesthetics and comfort level of the rooms at Loa Tolú by Bernalo Hotels have received acclaim, certain practicalities and maintenance aspects need improvement to ensure all guests have a satisfying stay.
Beds
However, there are mixed reviews regarding the firmness of the mattresses and pillows. Some guests have found them to be too hard, while others have described the mattresses as very comfortable or super hard. The presence of perfect pillows was also mentioned positively, though not universally. Despite the minor criticisms about firmness, the general consensus leans towards a comfortable sleeping experience at Loa Tolú by Bernalo Hotels.
Cleanliness
The hotel's facilities, including its common areas, receive positive remarks for being clean and beautifully decorated. Guests particularly appreciate the well-kept surroundings and remark that the hotel provides everything needed for a relaxing stay, making it an ideal choice for families with children.
However, some areas of the hotel need attention. The cleanliness of the pools, especially those on the rooftop, has been criticized for being poor and some reviews mention neglected facilities. Additionally, specific rooms need better upkeep with issues like rusty accessories, mold and improperly cleaned floors reported.
Overall, the hotel stands out for its clean and welcoming environment, though certain maintenance issues need addressing to maintain its high standards across all areas.
Staff
Additionally, the friendliness of the staff extends to their pet-friendly policy, adding value for travelers with pets. The hotel’s clean facilities and excellent quality of food were also often highlighted positively in conjunction with staff service.
However, there were some noted areas for improvement. Several guests found the reception staff lacking in friendliness and empathy with mentions of poor service and unresponsiveness to emails and WhatsApp messages. Some reviews indicated that while waitstaff received high praise, the reception and lobby staff could benefit from greater professionalism and a more welcoming attitude.
Overall, while Loa Tolú by Bernalo Hotels staff members received commendations for their individual attentiveness and friendly demeanor, especially in the dining areas, the consistency of service across all staff roles could improve to enhance the guest experience further.
Wi-Fi
However, several guests pointed out notable shortcomings with the Wi-Fi service. There are reports of the signal cutting out, poor connectivity throughout almost the entire hotel and absolutely no coverage in certain front hotel rooms. Furthermore, some found the Wi-Fi entirely unsuitable for working, necessitating the use of the event room for a stable connection. Despite these drawbacks, the hotel has potential spots of strong Wi-Fi performance, but there is a clear need for improvements overall to meet the diverse needs of its guests.
Beach
Many highlights include the friendly and attentive staff who provide exceptional service both on the beach and in the restaurants. The beach is described as beautiful by several guests, contributing to a peaceful and uncrowded atmosphere that is perfect for unwinding. Additionally, the ambiance is often referred to as relaxed and chill with a particular note of the stunning views from the infinity pool, especially at sunset.
While the remote location adds to the exclusivity and tranquility of the beach, some reviews do note the nearby cargo dock as a less appealing aspect. Nonetheless, the overall setting with its fabulous beach area and excellent amenities, is highly praised and considered one of the best in the area.
Beachfront
No, Loa Tolú by Bernalo Hotels doesn't have any pool.
No, a spa isn't available at Loa Tolú by Bernalo Hotels.
Yes, Loa Tolú by Bernalo Hotels welcomes dogs.
Yes, parking facilities are available at Loa Tolú by Bernalo Hotels.
No, Loa Tolú by Bernalo Hotels doesn't have a gym.
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