DoubleTree by Hilton Toronto Downtown

Toronto 43.65462500, -79.38583300 , 108 Chestnut Street (Show on Map)
7.8
Good


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Summary of reviewsThe DoubleTree by Hilton Toronto Downtown is highly regarded for its exceptional location in the heart of Toronto, making it an ideal base for both business and leisure travelers. Guests appreciate the hotel's proximity to major attractions, shopping areas, and diverse dining options, with landmarks such as Nathan Phillips Square and Eaton Centre just a short walk away. This central placement allows visitors to explore the city with ease, whether on foot or using public transit, highlighting the hotel's convenience and accessibility in downtown Toronto.

The breakfast experience generally receives positive feedback, showcasing a variety of quality options, including fresh fruits, eggs, and meats. Guests praise the friendly service and accommodation of special requests, such as gluten-free offerings. However, some find the breakfast cost to be high, which somewhat detracts from an otherwise satisfactory experience. Similarly, the dinner service at the hotel features attentive staff and enjoyable meals at Hemisphere’s restaurant, although some guests suggest expanding the menu variety and addressing pricing concerns for a more comprehensive dining experience.

Rooms are described as clean and comfortable, with modern furnishings and amenities that cater to travelers' needs. While some guests note that room sizes are smaller than anticipated and occasionally noisy, many appreciate the efficient housekeeping and thoughtful room amenities, such as full fridges and kitchen facilities. The overall cleanliness of the hotel is praised, though certain aging facilities could benefit from enhanced maintenance to ensure consistent quality across all areas.

A standout feature of the DoubleTree by Hilton Toronto Downtown is its exceptional staff. Guests frequently highlight the professionalism, kindness, and attentiveness of the team, who go above and beyond to enhance the guest experience. This dedication to service is a key factor in many guests choosing to return, alongside the hotel's favorable location.

The fitness center and pool offer additional amenities, with the gym being appreciated for its cleanliness and 24-hour access, though it lacks diverse equipment. The pool is noted as a pleasant feature despite some variability in temperature and occasional maintenance concerns. Parking, while available, is considered expensive compared to nearby options, which might impact the satisfaction of guests traveling by car.

In conclusion, the DoubleTree by Hilton Toronto Downtown combines an unrivaled location with attentive service and a range of amenities that appeal to a wide array of guests. Though there are areas for improvement, particularly in terms of dining value, room size, and parking costs, the hotel remains a favorable choice for visitors eager to explore Toronto’s vibrant downtown area.
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Hotel Taking Steps Towards Sustainability
Certified environmentally-friendly by BeCause, this hotel holds ISO 14001:2015 Environmental, ISO 50001:2018 Energy, and ISO 9001:2015 Quality management certifications. It has reduced plastic waste by removing straws, stir sticks, and cocktail picks, and is transitioning to full-size bath dispensers.

Hotel near Nightlife Spots
Located on Chestnut Street, it provides easy access to downtown Toronto's nightlife. The hotel is close to many bars and clubs.

Accessible Hotel
Located in the city center, this hotel is identified as an accessible property. It features an indoor heated pool, an on-site restaurant, and a fitness center, contributing to a comfortable and convenient stay for guests with accessibility needs.

4-Star Hotel
This hotel offers a central location near major attractions and public transportation. It features comfortable rooms, a fitness center, and a restaurant, providing a convenient and comfortable stay for travelers.

Hotel with Indoor Pool
DoubleTree by Hilton Toronto Downtown is listed as a hotel with an indoor pool and has received excellent reviews from verified travelers.

Hotel with Heated Pool
Located in the city center, this hotel boasts an indoor heated pool. The warm water provides a comfortable swimming experience for guests.

Luxury Hotel

Hotel near Golf Courses

Hotel near Ski Resorts

Hotel for Honeymoon

Family Friendly Hotel

Romantic Hotel

Hotel with Swimming Pool

  Heated Pool    Indoor Pool  


Business Hotel

Hotel with Parking

Hotel with Gym

Room Types
King Room Tastefully decorated room offers flat-screen cable TV with pay-per-view channels. It includes air conditioning, safe, coffee maker and hairdryer in the bathroom. Upon arrival, guests are greeted with warm chocolate chip cookies.

Double Room with Two Double Beds Tastefully decorated room offers flat-screen cable TV with pay-per-view channels. It includes air conditioning, safe, coffee maker and hairdryer in the bathroom. Guests are welcomed with warm chocolate chip cookies upon arrival.

Deluxe King Suite with Sofa Bed Tastefully decorated suite offers a separate bedroom, seating area and kitchen. It includes 2 HDTVs with pay-per-view channels, safe, iPod docking station and work desk with ergonomic chair. A walk-in shower stall, bathrobes and a hairdryer stock the bathroom.

Superior One-Bedroom King Suite Offering more space, this modern suite enjoys an open-plan seating area and fully equipped kitchen with an oven. It enjoys 2 HD TVs, iPod docking station and a large desk with an ergonomic chair. The stylish bathroom offers a walk-in shower and bathrobes.

Queen Room Tastefully decorated room offers flat-screen cable TV with pay-per-view channels. It includes air conditioning, safe, coffee maker and hairdryer in the bathroom. Guests are welcomed with warm chocolate chip cookies upon arrival.

Queen Room with Bath Tub - Mobility Access Offering an adjustable ergonomic chair, this room is equipped with a large armchair, ottoman and an 40-inch HDTV. The modern bathroom includes a bathtub, hairdryer and bathrobes. Guests are welcomed with warm chocolate chip cookies upon arrival.

Queen Room with Roll-in Shower Fitted with a pillow-top mattress and roll-in shower, this room offers a 40-inch HDTV and an armchair with ottoman. A work desk, ergonomic chair and free Wi-Fi are also provided. Guests are welcomed with warm chocolate chip cookies upon arrival.

Deluxe One-Bedroom King Suite Boasting a balcony, this suite also features air conditioning, a tea and coffee maker and a flat-screen TV. The unit has 1 bed.

Premium King Suite This suite features air conditioning, a tea and coffee maker, a flat-screen TV and a balcony. The unit offers 1 bed.

Deluxe King Suite with Kitchenette Featuring a balcony, this suite also offers air conditioning, a tea and coffee maker and a flat-screen TV. The unit offers 2 beds.

Double Room with Two Double Beds and Sofa Bed with Kitchenette The quadruple room's kitchenette, which features a refrigerator and a microwave, is available for cooking and storing food. Featuring a balcony, this quadruple room also provides air conditioning, a tea and coffee maker and a flat-screen TV. The unit offers 3 beds.

Guest Reviews
7.8
Good
Location
Nestled in the heart of Toronto, the DoubleTree by Hilton Toronto Downtown boasts an exceptional location that consistently impresses its guests. With its central placement, visitors find themselves just steps away from the vibrant pulse of downtown Toronto, placing all major attractions, shopping areas, and dining options within easy reach. The hotel serves as a convenient base for exploring the city, whether on foot or using the nearby public transit options. Key landmarks such as Nathan Phillips Square and Dundas Square are mere minutes away, and the convenience of the location is further amplified by close proximity to the Eaton Centre and a variety of international restaurants.

This hotel is perfectly suited for both business and leisure travelers, offering a strategic base that affords easy access to everything Toronto has to offer. Guests frequently highlight the walkable nature of the area, emphasizing the ease of navigating around without the need for a car. Coupled with a reputation for cleanliness and friendly, attentive staff, the DoubleTree by Hilton Toronto Downtown provides not only a prime geographical location but also a welcoming atmosphere that enhances the overall experience for its visitors. Whether guests are in town for conferences, sight-seeing, or a bite at one of the countless nearby eateries, this hotel’s central position makes it a standout choice for travelers eager to immerse themselves in the vibrant energy and conveniences that downtown Toronto offers.

Breakfast
The breakfast experience at DoubleTree by Hilton Toronto Downtown receives generally positive feedback from guests, with numerous mentions of the variety and quality of the options available. The breakfast buffet is frequently highlighted for its extensive selection, offering a hearty and varied start to the day with fresh fruit, breads, eggs, bacon, and sausage among the choices. Guests appreciate the delicious food, noting that it often exceeds expectations and provides a satisfying meal.

Service at breakfast is generally commended as well, with friendly staff contributing to an enjoyable experience. Special requests, such as gluten-free options, are accommodated with care, enhancing guest satisfaction. The availability of allergy signs on foods is also appreciated.

Despite the praise, there are recurring concerns regarding cost, with several guests expressing that the breakfast is overpriced. The buffet is seen as expensive relative to its scope and compared to similar options at other hotels. Additionally, some guests wish that breakfast was included in their stay, finding the additional charge to be a drawback.

While the breakfast offering is varied and generally well-received, there are occasional comments about the repetitiveness of the menu. Some guests also mentioned the buffet items being cold and the overall experience not meeting the standard expected for the price at times.

Overall, the breakfast at DoubleTree by Hilton Toronto Downtown is highlighted for its variety and friendly service, though the cost is perceived as high by some, overshadowing an otherwise positive experience.

Dinner
Dinner at the DoubleTree by Hilton Toronto Downtown has garnered varied reactions, with many guests praising the quality of service and the delightful meals served. The servers have been described as attentive and the staff overall as the best, creating a warm and welcoming dining atmosphere. Meals such as the fish and chips and the offerings at Hemisphere's restaurant received positive remarks, with some guests highlighting the excellent and delicious nature of their dinner experiences.

Despite these positives, some guests also noted that the restaurant could benefit from a wider selection on the dinner menu. While the food often met with approval, some felt the pricing was on the higher side as compared to expectations. This sentiment was echoed by mentions of overpriced dining experiences and the dinner menu not appealing to all tastes.

The restaurant is generally good and reasonably priced by some accounts, but there's an indication that it primarily serves breakfast, which might suggest looking for other dining options in the vicinity for a more varied culinary experience. Overall, dinner at the hotel is marked by excellent service and enjoyable meals, although some adjustments in menu variety and pricing could enhance the overall experience.

Rooms
The reviews of DoubleTree by Hilton Toronto Downtown reveal a mix of positive and negative impressions regarding the rooms. On the bright side, guests generally appreciate the cleanliness and comfort of the rooms, with many noting they were tidy and well-maintained. Spaciousness is highlighted in some comments, with guests finding their rooms to be comfortable and fitted with modern furnishings. The beds, while sometimes criticized for being small, are often described as comfortable, and several rooms offer a soft mattress that contributes to a good night's sleep.

Guests also appreciate the amenities and the hotel's convenient location. Some rooms offer delightful views of the city, and others come with conveniences like full fridges and kitchens which guests value. The house keeping staff receives praise for their efficiency, and the showers are often noted for having good water pressure.

However, several guests express disappointment with the smaller room sizes, commonly found in downtown hotels, and note issues with noise levels due to external factors. Some rooms were perceived as cramped, cluttered with furniture, and not designed for optimal comfort. There are mentions of outdated furnishings, noisy air conditioning units, and occasional maintenance issues, such as hot water problems or dustiness. Concerns of cleanliness in certain rooms were noted, with reports of musty smells and the need for more thorough cleaning. Despite these drawbacks, the overall sentiment is that the DoubleTree by Hilton Toronto Downtown offers a clean and comfortable stay with friendly service in a central location.

Beds
When staying at the DoubleTree by Hilton Toronto Downtown, guests frequently highlight the comfort of the beds, often describing them as extremely comfortable. Many patrons report restful nights and commend the hotel's ability to provide a good sleep experience, with some claiming that the beds contributed to the best sleep they've had in years. The pillows also receive praise for adding to the overall comfort.

While there are numerous positive comments, a few guests mention inconsistencies in bed size and softness, with beds often perceived as being a bit small for two adults and mattresses occasionally too soft or lumpy. There is mention of beds being represented as doubles instead of queens, sometimes causing discomfort. Nevertheless, overall, the comfort level remains a noted feature by most visitors, contributing positively to their hotel experience.

Cleanliness
The DoubleTree by Hilton Toronto Downtown receives mixed feedback regarding cleanliness, with a generally positive impression highlighted by numerous guests. Many reviews commend the hotel for its cleanliness, noting rooms and facilities as being exceptionally clean, modern, and well-maintained. Guests often emphasize the comfort provided by clean and tidy rooms, stating that their stays were enhanced by the cleanliness of the environment alongside the friendly and accommodating staff. However, some reviews indicate issues with aging facilities, such as unusual shower designs and smaller-than-expected room sizes, which detract from an entirely pristine experience. A few visitors reported concerns such as dusty carpets, stains, and inadequate housekeeping, suggesting that while the baseline cleanliness is notable, it could benefit from more thorough regular management in specific areas. Despite these occasional drawbacks, the hotel's superb location and welcoming atmosphere often leave guests with a favorable overall impression.

Staff
The staff at the DoubleTree by Hilton Toronto Downtown consistently impresses guests with their outstanding service. From the moment of arrival, visitors are greeted warmly, often accompanied by the hotel's signature warm cookies. Despite the bustling environment, the reception team remains professional and welcoming, ensuring a smooth and pleasant check-in experience. The front desk, housekeeping, and restaurant teams exhibit remarkable efficiency and friendliness, with numerous reviews highlighting their ability to handle requests and resolve issues promptly.

Guests frequently mention the staff's kindness, attentiveness, and willingness to go above and beyond to meet their needs. Whether it's arranging early check-ins, accommodating special requests, or assisting with local directions, the staff's enthusiasm for service shines through. Specific individuals, such as Ryan, Tara, Jing, and Yuya, are noted for their exceptional dedication and professionalism.

The hotel's location is frequently praised, making it a convenient spot for exploring Toronto, but it’s the superb staff that truly makes the stay memorable. Their engaging and cheerful demeanor is a highlight for many guests, creating a welcoming atmosphere akin to a boutique hotel experience. This commitment to hospitality and ensuring guest satisfaction is evident throughout all interactions, further solidifying the DoubleTree by Hilton Toronto Downtown as a prime choice for city visitors. Overall, it's clear that the exceptional staff is a key reason many guests choose to return.

Wi-Fi
Visitors to the DoubleTree by Hilton Toronto Downtown have mixed opinions when it comes to the hotel's WiFi. Some guests found the WiFi to be quite satisfactory, describing it as good, reliable, and strong with no disconnections. Others noted that the internet speed was acceptable, contributing positively to their overall stay experience. However, there were frequent mentions of issues with the WiFi, ranging from slow and poor connections to problematic access that sometimes required an additional fee for decent service. A few guests were perplexed by requests for personal information during login and noted inconsistencies in room connectivity. Despite these challenges, positive experiences underline that improvements in WiFi services could enhance guest satisfaction further.

Gym
Nestled in the heart of Toronto, the DoubleTree by Hilton offers a fitness experience with its gym that garners mixed reviews but leans toward a satisfactory level. Guests frequently appreciate the cleanliness and maintenance of the fitness center, complimenting its modern touch and the presence of essential equipment. The gym, while described as small and compact, still provides basic functionality, ensuring guests can keep up with their routines during their stay. The fitness center is part of a suite of amenities that includes a pool and sauna, both of which contribute to continued enjoyment.

The gym is open 24 hours, adding a layer of convenience for those with packed schedules. However, some visitors note a lack of diversity in equipment, with missing components such as stationary bikes and ellipticals and limited weight training machines. While the gym might not boast expansive facilities, the overall fitness area caters well to those with modest exercise needs, making it a decent choice for guests who prioritize convenience and essential workouts during their travels.

Pool
The pool at DoubleTree by Hilton Toronto Downtown receives mixed reviews from guests who have experienced its facilities. Many visitors have praised the pool for its appealing features, such as its size, warmth, and the added convenience of a sauna. Some have described it as fantastic, well-maintained, and a pleasant way to unwind after a busy day. The availability of towels has also been noted positively. However, the pool seems to have some consistency issues, with reports of it being cold or only moderately warm, which some guests found disappointing, especially given the lack of a hot tub.

Concerns have been raised about the cleanliness and maintenance of the pool area. Comments suggest that the pool occasionally appears outdated, and the water has been described as salty, greenish, and sometimes uninviting. Furthermore, the pool's basement location and small size may detract from the experience, leaving some guests expecting better from a hotel of this stature. Operational hours and maintenance closures also appear to have impacted guest satisfaction, with some wishing for extended hours or more accurate disclosure of pool closures.

Despite these downsides, the presence of a pool facility alongside the hotel’s gym remains an appreciated amenity for many guests. While it might not fully meet the expectations of all visitors, particularly in comparison with other facilities in similarly rated hotels, it still offers moments of enjoyment for those looking to relax or stay active during their stay in downtown Toronto.

Parking
Parking at the DoubleTree by Hilton Toronto Downtown leaves a mixed impression. While on-site parking is available and secure, it carries a hefty fee of $45 per night, making it one of the more expensive options in the area. This contrasts noticeably with nearby alternatives, such as a garage across the street that charges only $20 per night. Despite the convenience of having parking directly at the hotel, visitors with larger vehicles like SUVs may find maneuvering within the compact and tightly spaced garage a challenge. It's important to be aware that the maximum vehicle height is six feet, and tall or large vehicles may need to find parking elsewhere. The hotel's parking facility tends to fill up, and availability isn't guaranteed, adding to the potential stress of parking upon arrival. Secure parking is indeed an advantage, but many guests feel that it should be included in the room rate, particularly given the high price. With Toronto's bustling environment, the cost and configuration might be seen as typical, yet it remains a notable downside for those looking for a straightforward parking experience.

Family
Families visiting DoubleTree by Hilton Toronto Downtown generally find the experience pleasant, particularly with activities and amenities for children. The hotel's staff provides excellent and attentive service, treating children with exceptional care to make their stay memorable. Kids especially enjoy spending time at the pool, which has proven to be a highlight for many families. Upon arrival, guests are delighted by the warm cookies, which add a special touch to the welcome experience.

However, room sizes sometimes present a challenge, as they can be small for larger families, especially those with four or more members, making luggage storage difficult. Despite the spatial limitations, rooms equipped with kitchens are appreciated for their convenience, providing a suitable environment for family living. The location is noted to be strategic for family visits, making it easy for families to explore the surrounding area.

While a single free breakfast is provided, which might not be sufficient for larger families, the rooms generally ensure a good night's sleep. Some minor inconveniences like unavailable tissues and sporadic WiFi issues have been noted, but the overall family-friendly features make DoubleTree by Hilton Toronto Downtown an appealing choice for families traveling with children.

4 Star
Nestled in an excellent location in downtown Toronto, the DoubleTree by Hilton offers easy access to the vibrant city life. Guests have enjoyed spacious, well-appointed rooms, which contribute to a generally quiet and pleasant atmosphere. While the service received commendations and the menu delighted many visitors, some guests have raised concerns about unexpected charges and issues with phone usage, highlighting the need for clarity in billing and hotel communication.

While the availability of amenities like allergy medication has been appreciated for adding comfort to guests’ stays, some were disappointed by the lack of luxury expected from a four-star hotel. The facilities appear to be in need of renovation, and perceptions about the hotel's appearance and feel are mixed. For the price point, expectations were for a more luxurious experience, as some found it overpriced for the offerings.

Overall, the DoubleTree by Hilton Toronto Downtown delivers a good experience with high-quality service but may fall short of the typical four-star expectations set by its branding, especially when benchmarked against other hotels in its class. An improvement in transparency regarding pricing and updates to facilities could enhance future guest satisfaction.

Business
DoubleTree by Hilton Toronto Downtown caters exceptionally well to business travelers, offering a range of services and facilities that suit professional needs. Visitors appreciated the hotel’s excellent customer service, highlighting the staff's helpfulness and the high standard of cleanliness in the rooms, which also offer impressive views, especially from the 21st floor. Its convenient downtown location provides easy access to Toronto’s business hubs and medical facilities, making it a practical base for business events and professional appointments. Efficient taxi services with honest fares to the airport further enhance its appeal for business travelers. The hotel’s longstanding reputation is reflected in guests who recall its beauty and functionality for business stays over previous decades. Overall, it is recognized as a comfortable choice for those visiting Toronto for professional purposes.


Yes, DoubleTree by Hilton Toronto Downtown has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.

No, a spa isn't available at DoubleTree by Hilton Toronto Downtown.

No, DoubleTree by Hilton Toronto Downtown doesn't allow dogs.

Yes, parking facilities are available at DoubleTree by Hilton Toronto Downtown.

Yes, DoubleTree by Hilton Toronto Downtown has a gym.

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