Toronto, 1790 Albion Road43.743786,-79.608167(Show on Map)
5.7
Rated
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Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
EST Hotel has mixed reviews across various categories, but several positive aspects stand out. The hotel's proximity to the airport and major highways is a clear advantage, making it a convenient choice for travelers. Guests also appreciated the abundance of nearby dining options and shopping centers.
Rooms are generally praised for their modern décor, spaciousness and cleanliness. Many found amenities such as microwaves, mini-fridges and comfortable beds valuable. Some noted the good value for money and the aesthetic appeal of the rooms, particularly highlighting the large showers and spacious bathrooms.
Cleanliness in certain areas, like the lobby and some rooms were positively reviewed with guests appreciating the friendly housekeeping staff. The free Wi-Fi also received commendations for being fast and reliable in several instances.
Parking is another positive point with many guests valuing the free on-site availability despite some mentioning the lot being tight and challenging to navigate at times. For families, spacious rooms with large beds and entertainment options in the common areas were appreciated.
The hotel's ski-friendly environment and proximity to ski resorts and skating locations are significant advantages for winter sports enthusiasts.
Overall, when the beds met expectations, guests found them very comfortable, contributing to a restful sleep. Positive interactions with certain staff members who were helpful, courteous and professional enhanced the stay for some guests.
In summary, EST Hotel is praised for its strategic location near the airport and highways, modern and clean rooms with convenient amenities and additional perks like free Wi-Fi and parking. However, consistent improvements in cleanliness, staff professionalism and other service areas are necessary to fully meet guest expectations.
Categories
Rooms with Jacuzzi / Hot-Tub
Ski
Family
Romantic
Business
Accessible
4 Star
Honeymoon
Room Types
King Suite with Jacuzzi Guests will have a special experience as the suite provides a hot tub. This air-conditioned suite includes a flat-screen TV with cable channels and a private bathroom. The unit offers 1 bed.
King Studio with Sofa BedThis air-conditioned suite includes a flat-screen TV with cable channels and a private bathroom. The unit offers 2 beds.
Studio 2 Queen BedsThe spacious double room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a bath and a shower. The unit offers 2 beds.
Standard King BedThe double room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a bath and a hairdryer. The double room provides a wardrobe, a safe deposit box, tumble dryer, a tiled floor, as well as a flat-screen TV with cable channels. The unit has 1 bed.
Standard one Queen bedThe double room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a bath and a hairdryer. The double room offers a wardrobe, a safe deposit box, tumble dryer, a tiled floor, as well as a flat-screen TV with cable channels. The unit offers 1 bed.
Guest Reviews
5.7
Rated
Review Summaries
Location
The location of EST Hotel garnered mixed reviews from guests. Many appreciated its proximity to the airport, making it convenient for travelers on the go. Additionally, the hotel is close to several dining options, including fast food chains and Tim Hortons, as well as a few shopping centers and a flea market. Its strategic location provides easy access to major highways and expressways, which some found beneficial for their commutes and travel plans.
However, numerous guests voiced concerns about the location's distance from downtown Toronto, noting that it can take over an hour and a half to reach the city center via public transportation. The area surrounding the hotel is described as industrial with some guests mentioning that it felt unsafe, rough and questionable. The hotel's entrance was reportedly difficult to find, adding to the inconvenience.
Despite being situated in a not-so-ideal industrial park, some guests found the location aligned with their specific needs, such as visiting nearby venues or workplaces. Overall, while the proximity to the airport and ease of highway access are clear advantages, the hotel's distant and industrial location limits its appeal for those looking to explore Toronto or seeking a more vibrant, city-centered experience.
Breakfast
The breakfast offerings at EST Hotel received predominantly negative feedback from guests. Descriptions often portrayed the breakfast as uninspired and low-quality with many guests highlighting issues such as frozen and prepackaged food items. The meals were mostly provided in brown paper bags, containing items like cold egg sandwiches, muffins, yogurt and juice boxes, which many reviewers felt were inadequate and not worth paying extra for.
Guests expressed their disappointment, noting that there was no coffee or milk provided and that the breakfast advertised did not match the reality. Some reviews mentioned that the breakfast was often unavailable even when guests went to collect it within the stated serving hours. The lack of variety and the repeated use of the same prepackaged meals day after day left many visitors dissatisfied.
There were a few mentions of the hotel's efforts to cope with COVID-19 restrictions by offering takeaway breakfast bags, but for most, the quality and content were far below expectations. Occasional positive remarks about the convenience of the grab-and-go style breakfast were overshadowed by the general consensus of poor quality and lack of appeal.
Rooms
The guest reviews for EST Hotel present a varied picture of the room conditions. On the positive side, many guests appreciated the modern décor, spaciousness and cleanliness of the rooms. The rooms often featured convenient amenities such as microwaves, mini-fridges and comfortable beds. Some reviewers highlighted the good value for money and the aesthetic appeal of the rooms, noting that they were clean, comfortable and relaxing. The large showers and spacious bathrooms were also points of praise.
However, the hotel also faces significant criticism. Numerous reviews pointed out problems such as unpleasant odors, including musty smells and the stench of cigarettes and marijuana. There were frequent mentions of broken fixtures, damaged windows and overall poor maintenance. Several guests reported dirty rooms upon arrival with issues like dusty surfaces, stains and unclean carpets. Noise was another common complaint with thin walls and inadequate soundproofing disrupting comfort.
Additionally, some rooms were described as dark and windowless, adding to a less than desirable atmosphere. Guests noted that certain appliances did not work properly and the upkeep of essential features like the bathroom and heating systems was lacking. Inconsistent cleaning services and a general sense of disrepair further detracted from the experience for many visitors.
Overall, while some people found their stay satisfactory with clean, modern and comfortable rooms, many others encountered significant issues that marred their stay at the EST Hotel.
Beds
EST Hotel seems to have mixed reviews regarding the comfort and condition of their beds. Many guests noted the beds to be very comfortable with some describing them as super comfy, fantastic and providing a good night's sleep. Comfortable mattresses and pillows were highlighted with phrases such as plush beds and heavenly beds indicating a generally positive sentiment about their sleeping experience. Some guests mentioned that they woke up fully rested and comfortable bedding contributed to a pleasant stay.
However, not all feedback was favorable. Several guests experienced issues such as saggy or unbalanced beds, deformed or firm mattresses and broken sofa beds. Problems like bed bugs, dirty sheets and stains were also mentioned, tarnishing the overall cleanliness and comfort.
The reviews show a disparity in experiences, underscoring the importance of room maintenance and consistent quality. Despite the mixed nature of the feedback, it’s clear that when EST Hotel’s bedding meets the mark, it provides a satisfactory and restful experience for its guests.
Cleanliness
When considering a stay at EST Hotel, one might appreciate some mixed feedback regarding the cleanliness and maintenance of the property. On the positive side, many guests have noted that the hotel boasts very clean, beautiful and modern decor. Some have found their rooms to be clean, spacious and quiet with a notably clean and organized setup. Quite a few visitors have pointed out the friendly housekeeping staff and found the lobby area to be spotless.
However, there's a consistent mention of issues that could detract from the overall experience. Several guests expressed concerns about rooms and corridors not being cleaned up to mark with specific mentions of mold in bathrooms, dirty carpets and stained furnishings. Unpleasant smells, including that of cannabis and cigarettes, appear to be recurring problems. Some reviewers found visible dirt, such as hair in beds and towels and dusty surfaces, while others highlighted the presence of vermin.
Additionally, some guests reported that housekeeping services were below average or unresponsive to their needs, leading to a lack of fresh towels or proper room cleaning upon arrival. There were also remarks about maintenance issues like broken fixtures and signs of shoddy construction work throughout the hotel.
In summary, while the hotel does receive praise for its potential in terms of design and certain clean rooms, the overall consensus suggests that improvements in cleanliness and maintenance could significantly enhance the guest experience.
Staff
Guests have mixed opinions about the staff at EST Hotel. On the positive side, numerous reviewers found the staff to be friendly, helpful, efficient and courteous. Instances were noted where the front desk personnel were particularly praised for their helpfulness and attentiveness. Many guests appreciated the polite and professional demeanor of certain staff members with some highlighting the welcoming and pleasant interactions they experienced during their stay. A few guests even mentioned specific individuals who went out of their way to ensure a satisfactory stay and overall, some described the staff as hardworking and accommodating.
However, negative feedback was significant. Many guests expressed dissatisfaction with the staff's behavior, describing them as rude, unprofessional, indifferent and occasionally sarcastic or arrogant. There were complaints about the lack of attentiveness and responsiveness, especially from the reception staff. Several guests noted that the staff seemed more inclined to socialize among themselves rather than assist guests and there were multiple mentions of receptionists being frequently unavailable or unhelpful. The inconsistency in customer service quality was apparent with some guests feeling the staff was not customer-oriented or welcoming.
The reviews suggest that while some guests had positive interactions with the staff, there is a pressing need for improvements in professionalism, responsiveness and overall customer service training at EST Hotel.
Wi-Fi
EST Hotel provides a mixed experience when it comes to Wi-Fi service, based on guest reviews. On the positive side, many guests appreciated the free Wi-Fi and found it easy to access. Some described the Wi-Fi as very fast and reliable with a few mentioning it as super fast and moderately satisfactory. In general, guests were pleased to discover the free Wi-Fi along with other amenities such as free parking.
However, there were negative experiences reported as well. Some guests encountered issues like having no internet on the 4th floor, extremely slow connections or complete absence of service at times. Intermittent signals and poor internet service led to frustration among some visitors. Additionally, there were comments about Wi-Fi being down for much of their stay or not working initially upon arrival.
Overall, while some guests found the Wi-Fi service to be quite adequate and even excellent, others faced significant connectivity problems. It appears that Wi-Fi quality may vary depending on the room or floor, so potential guests might want to consider this aspect when booking a stay at EST Hotel.
Parking
EST Hotel's parking situation seems to be a mixed bag with many guests emphasizing the availability of free parking on-site, which is a definite plus. However, the lot itself is often described as tight, cramped and challenging to navigate, particularly due to limited spaces that can fill up quickly, especially by nighttime. Despite this, some guests highlighted the presence of ample parking at times and easy access to parking once a spot is secured.
On the downside, several reviews mention safety concerns, noting a general feeling of insecurity, poor lighting and at times, questionable surroundings near the parking areas. Issues such as shared space with other businesses, parking near dumpsters and the presence of undesirable individuals loitering are also noted. Some lots are depicted as run-down and poorly maintained with flooding during rain and garbage being common issues.
Nevertheless, the convenience of not having to pay for parking and the close proximity to the hotel are valued by many guests. Despite the areas that need improvement, such as better security and more organized parking management, the free parking option remains a consistent highlight for those staying at EST Hotel.
Family
EST Hotel receives mixed reviews when it comes to activities and amenities for families and children. Some positive feedback highlights the spacious rooms with two large beds, which are ideal for family stays. The common areas are noted to be clean and board games are available in the lounge, providing some entertainment options for families.
However, several reviews point out significant drawbacks for families staying at the hotel. The hotel is described as noisy with disturbances caused by children running up and down the hallways and loud noise from other rooms. Some guests have experienced cleanliness issues, including dirty rooms and unpleasant odors in the hallways. Additionally, there is a lack of specific family-friendly amenities such as cribs for babies and certain safety concerns, like trip hazards, have been mentioned.
In summary, while EST Hotel offers some basic family amenities, it may not be the best choice for those seeking a quiet and well-equipped family-friendly environment.
Ski
Located close to several ski resorts, EST Hotel receives praise for its ski-friendly environment and access to nearby skating locations, making it an appealing choice for winter sports enthusiasts. Despite these highlights, the hotel has received mixed reviews about its hospitality and service quality, which have been cited as areas needing improvement. However, the convenience of its location remains a significant advantage for those looking to enjoy winter activities.
4 Star
The guest reviews of EST Hotel frequently highlight a significant disparity between its advertised four-star rating and the actual experience provided. Many guests expressed dissatisfaction, noting that the amenities and services fell short of four-star standards, often reflecting more of a three-star or even lower rating. Common complaints included the lack of hot water, a poor breakfast offering, no pool or gym and an overall expensive stay that didn’t justify the cost.
Despite these critiques, some positive aspects were noted. The rooms were mentioned to be clean, modern and very updated, providing a comfortable stay. The hotel features a separate check-in area for guests, which some appreciated. Additionally, it boasts an accessible location, though the limited parking space posed an issue for some visitors. The exterior of the building was often described as unimpressive and rough, which contributed to the initial negative impression.
Overall, while some aspects of the hotel meet a modern and updated standard, the general sentiment is that EST Hotel does not live up to its four-star claim.
Rooms with Jacuzzi / Hot-Tub
The reviews for the EST Hotel's jacuzzi and hot tub provide a mixed impression but highlight several notable positives. Guests appreciated the spacious rooms equipped with jacuzzis, describing the tubs as big and the rooms themselves as very modern with modern facilities. The functionality of the jacuzzi, when working properly, was cited as amazing with some guests finding it to be one of the best jacuzzi tubs they've ever experienced.
Despite these positives, there were several areas of concern. Maintenance issues were frequently mentioned with multiple accounts of broken or leaking jacuzzis, cracked tiles and unfinished construction. Several guests noted that the jacuzzi tub was taped up and not properly cleaned, while others experienced a lack of hot water or encountered broken components like drain buttons. There were also reports of unpleasant mold smells and leaking roofs.
Overall, while the jacuzzi experience at EST Hotel has the potential to be enjoyable and is well-received when fully functional, it suffers from significant maintenance and cleanliness issues that detract from the overall guest experience.
Business
'EST Hotel' has received mixed feedback from business travelers. Many appreciated its quiet environment, making it suitable for those needing to study or relax. It's noted for being one of the quieter hotels, which is beneficial for early morning meetings or work-focused stays. Accessibility in the bathrooms is commendable and the hotel's adjacency to bus stops is convenient for commuting professionals.
However, several issues have been highlighted by guests. There were mentions of bags of trash in hallways and complaints about the overall quality of service. The business area was described as an empty desk space lacking necessary equipment and the absence of a proper desk in rooms made working inconvenient for business travelers. Some felt that the hotel was deceptively marketed online, leading to higher expectations not being met.
Overall, while 'EST Hotel' can be a suitable choice for a quiet stay or a short business trip, potential guests should manage their expectations regarding business-specific amenities and services.
Accessible
EST Hotel's accessibility is a mixed experience for guests with disabilities. On the positive side, the hotel's location stands out as very accessible and conveniently placed, making it easy for guests to navigate the area. The rooms themselves are also easily accessible, which adds a layer of comfort for some travelers.
However, there are notable areas where the hotel falters. The building lacks wheelchair accessibility and there is no lift to the top floor, posing significant challenges for those with mobility issues. Parking facilities are also on the smaller side, which could be inconvenient for those requiring easy access to their vehicles.
In summary, while the location and some aspects of the room's accessibility at EST Hotel are appreciated, the overall experience may still be uncomfortable for disabled guests due to specific accessibility limitations within the building.
Romantic
EST Hotel offers a modern and creatively designed atmosphere that some guests appreciate for its romantic potential. The architecture takes advantage of wooden elements, lending a serene and inviting touch to the rooms. Many rooms are equipped with Jacuzzis, which add a luxurious and romantic edge, although there have been some reports of them being non-functional during the stay. The area surrounding the hotel provides charming spots for romantic walks, complemented by the quiet and peaceful ambiance within the hotel itself, making it a reasonable choice for a romantic getaway. Yet, there are mentions that more attention could be given to enhancing romantic details within the rooms. Despite a mix of experiences, the hotel manages to create memorable moments for visitors seeking a romantic retreat.
FAQ
No, EST Hotel doesn't have any pool.
No, a spa isn't available at EST Hotel.
No, EST Hotel doesn't allow dogs.
No, parking facilities aren't available at EST Hotel.
