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Summary of reviewsEmbassy Suites By Hilton Toronto Airport has drawn commendations across various aspects, making it a popular choice for travelers.
The hotel’s location is frequently highlighted as a significant perk, especially its close proximity to Toronto Pearson International Airport, which is reachable within 10 minutes via a complimentary shuttle service. This convenience is greatly valued by those with early flights or late arrivals and also for guests needing straightforward access to downtown Toronto.
Breakfast at the hotel receives high praise with guests appreciating the rich and generous buffet, the made-to-order omelette station and the fresh pastries. The complimentary breakfast, noted for its variety and quality, is considered a highlight of the stay with excellent service from the breakfast staff further enhancing the experience.
Rooms at Embassy Suites are marked by their exceptional cleanliness, spaciousness and modern design. Guests find the suites comfortable and well-appointed with amenities such as large showers and kitchenettes, making them suitable for families and groups. The contemporary decor and stylish furnishings add to the overall appeal.
The hotel staff consistently receive outstanding reviews for their friendliness, helpfulness and professionalism. They are commended for their exceptional hospitality, efficiency and willingness to assist with guest requests, contributing significantly to a positive guest experience.
The free wifi is generally reported to be strong and reliable, meeting the needs of most travelers. The gym, while small, is well-maintained and equipped, offering a satisfactory workout experience.
Despite some mixed reviews about dinner, the on-site restaurant is praised for its food quality, reasonable prices and excellent service, though improvements in the room service area could enhance overall dining satisfaction.
Parking receives mixed feedback, where the convenience and availability are appreciated, yet the cost is often seen as high and not always clearly communicated. Nonetheless, the parking facilities are adequate for various vehicle sizes.
Catering particularly well to families, the hotel offers spacious suites, a safe environment and a variety of amenities that accommodate family needs comfortably. The modern rooms and kid-friendly breakfast options are especially well-regarded.
In terms of comfort, the beds are often praised for their quality, though there's room for improvement regarding the pull-out sofa beds and pillow firmness. Overall, the hotel beds generally provide a cozy and restful sleep experience.
As a four-star hotel, Embassy Suites By Hilton Toronto Airport maintains high standards in cleanliness, comfort and service, aligning well with guest expectations for this class of accommodation. It consistently delivers a reliable and well-rounded experience for both leisure and business travelers. Show more
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Hotel with Parking
This airport hotel provides self-parking with in/out privileges, secured and covered options, and on-site EV charging stations. A complimentary airport shuttle is available for convenient transportation.
EV charging stations
Hotel with Gym
Provides a fitness center that is a valuable amenity for travelers looking to maintain their exercise routine while near the airport. The facility is equipped for a solid workout.
Hotel with EV Charging Stations
Provides EV charging stations for guests, adding to the convenience of staying at this airport hotel. Guests can enjoy spacious suites and complimentary breakfast while their vehicles are charging.
Luxury Hotel
Hotel near Ski Resorts
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Business Hotel
Accessible Hotel
4-Star Hotel
Room Types
Two-Room King SuiteThis suite features a microwave, refrigerator, flat-screen TV and sofa bed.
Two-Bedroom King Suite with Tub - Mobility AccessibleThis suite features a microwave, refrigerator, flat-screen TV and sofa bed.
Studio Suite with Two Queen BedsThis suite features a microwave, refrigerator, flat-screen TV and sofa bed.
King Studio SuiteThis suite features a microwave, refrigerator, flat-screen TV and sofa bed.
Two-Room King SuiteThe suite features air conditioning, a seating area, a safe deposit box, as well as a flat-screen TV with cable channels.
Guest Reviews
8.6
Very Good
Location
Embassy Suites By Hilton Toronto Airport receives high praise for its superb location, particularly its close proximity to Toronto Pearson International Airport. Guests highlight the convenience of reaching the hotel via a regular shuttle bus service from the airport, making it a perfect spot for travelers with early flights or late arrivals. Many reviews emphasize that the property is just a short drive from the airport, often taking less than 10 minutes. This proximity ensures that guests can transition smoothly between the hotel and their flights without significant stress or delay.
The convenience of the location is also noted for those needing easy access to downtown Toronto, whether by shuttle and UP train or by car, which takes about 15 minutes without traffic. Though some guests mention a lack of immediate access to downtown amenities like restaurants and parks, the hotel compensates with its closeness to the airport and the ease of accessing necessary facilities and services nearby.
The hotel's location is described as ideal for both transiting passengers and those attending events or activities in Toronto with guests appreciating the ease of access to city attractions. Alongside the stellar location, guests also commend the hotel for its excellent facilities, friendly staff and memorable breakfast, making it a comprehensive choice for travelers looking for convenience coupled with comfort.
Breakfast
The breakfast experience at the Embassy Suites By Hilton Toronto Airport receives high praise from guests. Many highlight the variety and quality of the buffet with numerous choices of both hot and cold items. Guests particularly appreciate the made-to-order omelette station, the fresh pastries and the delicious croissants. The breakfast is described as rich, generous and hearty, meeting the current standards for hotel breakfasts.
Positive remarks frequently mention the excellent service from the breakfast room staff and the abundance of food choices. The breakfast is noted for being included in the room rate, adding to its value. Although some suggest improvements such as extending breakfast hours or including cold cuts like cheese and ham, the general sentiment remains positive with descriptions like amazing, superb and the best ever experienced in a Canadian hotel.
Guests also enjoy the convenience of breakfast offerings that cater to early departures with packaged options available at the front desk. Overall, the breakfast at this hotel consistently exceeds guests' expectations, making it a notable highlight of their stay.
Dinner
Dinner at Embassy Suites By Hilton Toronto Airport garners mixed reviews from guests. While after-hours dining can be challenging due to no room service and limited nearby options post 10 pm, the on-site restaurant receives praise for both its food and staff. Diners appreciate the wide selection of menu items at reasonable prices and laud the quality and taste of the food, underscoring the availability of healthy options and delicious salads. Additionally, the complimentary happy hour with free drinks and snacks is a welcomed treat among guests.
However, some guests express disappointment with the standard bar menu and inconsistent service, noting that not all dining experiences met their expectations. Despite this, the dining room staff are frequently commended for their ability to manage large crowds efficiently and their friendly demeanor. The take-away meal service near the reception area also offers a convenient quick dinner option for those on the go.
Lunch and breakfast services receive positive feedback for their variety and quality with breakfast being a particular highlight for including a complimentary sit-down meal. Ultimately, while there is room for improvement in some aspects, the restaurant and bar at Embassy Suites By Hilton Toronto Airport largely succeed in providing satisfying dining experiences.
Rooms
The rooms at Embassy Suites By Hilton Toronto Airport receive high praise for their exceptional cleanliness, spaciousness and modern design. Guests consistently highlight the large, well-appointed suites that offer ample space and practical layouts, making them ideal for families and groups. Comfortable beds and well-maintained amenities such as large showers and kitchenettes contribute to a relaxing stay. The contemporary decor and stylish furnishings enhance the overall experience with many noting the rooms' beautiful and well-organized interiors. Despite minor issues like occasional noise or room service delays, the majority of visitors find the accommodations comfortable, welcoming and exceeding expectations.
Beds
Embassy Suites By Hilton Toronto Airport often delights guests with its exceptionally comfortable beds. Many visitors praise the beds for being very comfortable with some describing them as wonderful, delightful and even top-grade. The bedding is frequently mentioned as clean and of good quality, contributing to restful sleep. While the standard beds receive high marks for comfort, the pull-out sofa beds often fall short, described as too soft or worn. Some guests note that the pillows could be firmer and more supportive, though the beds themselves are largely commended for their comfort and size with spacious double and king-size options available. Overall, the hotel’s beds provide a cozy and relaxing experience, making it a notable choice for a good night's sleep.
Cleanliness
Embassy Suites By Hilton Toronto Airport has garnered a reputation for its exceptional cleanliness with guests frequently highlighting the hotel’s spotless facilities and beautifully maintained environment. The rooms are often described as large, modern and exceptionally clean with many praising the comfortable and well-equipped accommodations. Guests appreciate the clean and cozy atmosphere, noting the high-end cleaning standards and meticulous housekeeping services that maintain a fresh and tidy environment.
Visitors also enjoy the modern interiors and well-kept facilities, which contribute to the overall appeal of the hotel. The property’s cleanliness extends to the bright and orderly bathrooms and the discreet and courteous cleaning staff ensure that the rooms remain in pristine condition. Additionally, the hotel’s cleanliness contributes to a great overall experience, complemented by clean and well-maintained facilities.
Though there were a few isolated incidents of less-than-ideal room conditions, the general consensus remains overwhelmingly positive. Guests consistently commend the hotel for its cleanliness, describing their stay as not only clean but also comfortable and luxurious. The staff’s attention to cleanliness seems to uphold the Hilton brand’s high standards, making Embassy Suites By Hilton Toronto Airport a preferable choice for travelers seeking a spotless and pleasant stay.
Staff
The reviews for Embassy Suites By Hilton Toronto Airport highlight an overwhelmingly positive experience with the hotel staff. Guests frequently described the staff as friendly, helpful and accommodating. Many noted the exceptional hospitality with words like courteous, professional and attentive used to characterize their interactions. The front desk received particular praise for their efficiency and willingness to assist with requests, including late check-outs and early arrivals.
Housekeeping and restaurant staff also garnered positive comments for their service, adding to the overall pleasant experience. The management and specific staff members, such as shuttle drivers, were repeatedly commended for their friendliness and professionalism, embodying the Hilton brand's diplomatic reputation.
Guests appreciated the staff's responsiveness to issues, their welcoming attitude and the high standard of service maintained throughout their stay. Despite occasional mentions of lapses in professionalism or friendliness, the vast majority of reviews reflect a hotel staffed by a team dedicated to ensuring a comfortable and enjoyable experience for their guests.
Wi-Fi
Embassy Suites By Hilton Toronto Airport generally receives positive feedback regarding its wifi. Guests frequently mention that the wifi is good, strong and reliable with many emphasizing its fast and excellent performance throughout the hotel. There are appreciable reviews noting the ease of connection and the availability of free wifi. However, a few guests experienced intermittent connections and slower internet speeds at times. Despite some inconsistencies, the majority of reviews highlight a reliable and satisfactory wifi experience, making it a suitable choice for those needing stable internet during their stay.
Gym
The gym at Embassy Suites By Hilton Toronto Airport receives generally positive feedback from guests. Many note that the fitness room is great with gym facilities that are well-maintained and clean. The equipment is described as excellent and includes everything necessary for a good workout, making it sufficiently equipped for most exercise needs. Though the gym is quite small and some mention it could use additional equipment, the overall sentiment highlights that it is effective and decently furnished. The newness of the gym and the quality of the equipment also draw commendations. Despite being compact, it serves its purpose well and provides a solid workout experience for travelers.
Parking
The parking situation at Embassy Suites By Hilton Toronto Airport receives mixed reviews from guests. On the plus side, many appreciated the availability and convenience of parking, describing it as easy to navigate and efficient with plenty of parking spaces on the premises. Free parking was highlighted positively by multiple guests, though it seems this amenity might not be consistently available.
However, a significant number of reviews pointed out the high cost associated with parking with daily fees around CAD30. Some guests felt these charges were excessive and not clearly communicated, suggesting that parking should be complimentary or included in the room price given the already high rates. Others found the parking fees inconvenient and a hassle, expressing frustration over having to pay extra on top of their booking costs. Despite these drawbacks, there were some remarks about the parking being suitable even for larger trucks and well-organized, albeit at a premium price.
Family
Embassy Suites By Hilton Toronto Airport emerges as an excellent choice for families traveling together. Renowned for its family-oriented environment, the hotel provides a welcoming atmosphere where families feel right at home. Guests consistently highlight the spacious family suites, which comfortably accommodate larger families, making it ideal for groups of up to five people.
Families find the hotel's amenities particularly appealing. The layout of the suites is praised for its comfort and suitability, featuring modern touches like large flat-screen TVs that entertain all ages. The breakfast buffet is another highlight with options that satisfy both kids and adults, contributing to the positive dining experience and lifting everyone's spirits for the day ahead.
Safety is a key aspect frequently mentioned by guests. Parents appreciate the secure environment, allowing their children to enjoy their stay without worry. The fun and safe atmosphere creates a perfect setting for a family holiday with children finding plenty of enjoyment during their stay.
Location-wise, the hotel is conveniently positioned, making it a great base for family excursions. Free parking adds to the ease of traveling with kids, offering an additional comfort factor for parents. The family-friendly facilities and the overall spaciousness of the rooms contribute significantly to a comfortable and memorable stay for all family members.
While there are always areas for improvement, the positive experiences shared by numerous guests underline the hotel’s commitment to providing a family-friendly environment, ensuring that families love and thoroughly enjoy their stay.
4 Star
Embassy Suites By Hilton Toronto Airport is a reliable four-star hotel, providing a consistent experience that aligns well with its rating. Guests frequently highlight the modern and clean decor with rooms offering both comfort and ample space that promote relaxation. The spaciousness of the rooms is a noted advantage, fitting well within the expectations of a four-star establishment.
Service quality stands out with specific commendations for its excellence, particularly mentioning staff members who enhance the overall stay experience. The hotel’s location near the airport is another benefit that guests appreciate, making it a convenient choice for travelers.
Cleanliness is a recurring theme in the reviews with guests consistently noting the hotel's overall cleanliness and the tidiness of individual rooms. The property also boasts a great breakfast, adding to the positive guest experience. The amenities and modern facilities match typical four-star standards, ensuring a well-rounded, high-quality stay.
Overall, the Embassy Suites By Hilton Toronto Airport offers a dependable four-star experience, balancing excellent service, cleanliness and comfort with convenience and well-maintained facilities.
Business
For those traveling to Toronto for business, Embassy Suites By Hilton Toronto Airport stands out as an excellent choice. The hotel offers a welcoming, business-friendly environment with great facilities tailored for business travelers. Spacious open-concept rooms come equipped with a kitchen and living area, providing a comfortable and efficient stay, especially for those who work remotely for an extended period. The meeting rooms and business amenities are well-suited for business conferences and professional gatherings, ensuring convenience and productivity.
The hotel is ideally situated near the airport, making it particularly suitable for short business trips or travelers with tight schedules. The cleanliness and good standards of the facilities add to the overall positive experience. Additionally, the area is safe with a range of nearby eateries, making it convenient to explore dining options without straying far from the hotel. For those needing to venture into central Toronto, having a car is recommended for easier access.
Overall, Embassy Suites By Hilton Toronto Airport is a top-notch option for business travelers looking for comfort, efficiency and practicality during their stay.
Luxury
Embassy Suites By Hilton Toronto Airport has been highly praised for its modern luxury rooms, which boast a well-furnished, upscale and modern feel. Guests have frequently highlighted the beautiful ambiance and the luxurious, comfortable atmosphere of the hotel. Many describe their stay as an exceptional experience, noting the elegant and delightful surroundings. Reviewers often emphasize that the hotel feels more like a five-star establishment rather than a three-star with its luxurious amenities and chic bathrooms contributing to a sophisticated and delightful stay. Overall, the hotel's combination of luxury and modern comfort sets the stage for a truly upscale experience.
No, Embassy Suites By Hilton Toronto Airport doesn't have any pool.
No, a spa isn't available at Embassy Suites By Hilton Toronto Airport.
No, Embassy Suites By Hilton Toronto Airport doesn't allow dogs.
Yes, parking facilities are available at Embassy Suites By Hilton Toronto Airport.
Yes, Embassy Suites By Hilton Toronto Airport has a gym.