Toronto, 145 Richmond Street West43.65009,-79.385483(Show on Map)
8.5
Very Good
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Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
The Hilton Toronto is a centrally located hotel that stands out for its prime position in downtown Toronto. Guests benefit from being within walking distance to major attractions like the CN Tower and the Eaton Centre, along with diverse dining options and vibrant shopping and sightseeing opportunities. The central setting is ideal for both business and leisure travelers and the staff's friendliness and welcoming nature enhance the overall positive experience.
Dining at Hilton Toronto garners praise, particularly for the Tundra restaurant. Dinner and breakfast offerings are noted for their quality with excellent service in the dining areas. Although some found the breakfast to be costly with limited variety, the executive breakfast received compliments for its superb presentation. Overall, the hotel's dining options are well-regarded despite a few noted drawbacks.
Accommodation-wise, the rooms are spacious and clean, featuring comfortable beds and pillows with pleasant views of the city and attractions such as the CN Tower. Most guests enjoy restful stays, bolstered by high housekeeping standards. However, some rooms could benefit from renovations with occasional issues like low water pressure and noise disturbances. Requesting an updated room on a higher floor is advisable for the best stay.
Cleanliness at the Hilton Toronto generally receives positive feedback with many guests noting spotless rooms and well-maintained public areas. High housekeeping standards are often mentioned, although there are isolated reports of dust and improperly cleaned areas.
The staff at Hilton Toronto are frequently described as friendly, helpful and efficient. From the front desk to housekeeping and restaurant staff, the service is consistently praised for its professionalism and courteousness. Despite a few less favorable interactions, the overall sentiment towards the staff is overwhelmingly positive.
The hotel's facilities, including an impressive gym and a unique heated indoor/outdoor swimming pool, are noteworthy. The pool is especially popular among families, offering a fun experience for children, though its cleanliness occasionally disappoints. The gym is described as well-equipped and clean, providing a satisfactory workout experience.
WiFi connectivity at the Hilton Toronto is an area needing improvement with guests reporting slow and unstable connections. Similarly, parking options, although convenient with valet services, are criticized for high fees, prompting some to seek more affordable alternatives nearby.
Hilton Toronto's family-friendly environment is appreciated with activities and amenities tailored for children, including a dedicated children's pool and live entertainment. The proximity to nightlife and vibrant local scenes further enhances its appeal, though noise disturbances from the surrounding area can affect light sleepers.
In conclusion, the Hilton Toronto delivers a generally positive experience with its prime location, friendly staff and comfortable accommodations. While there are areas for improvement, such as WiFi, parking costs and some room updates, the hotel maintains a strong reputation as a quality four-star establishment, appealing to a wide range of guests.
Categories
Sustainability Journey
Hilton has a global environmental, social, and governance (ESG) strategy called 'Travel with Purpose', with targets to reduce environmental footprint. This includes efforts in areas such as carbon reduction, water conservation, and waste management. The ranking is based on Hilton's overall sustainability commitments and the hotel's participation.
Pool
This hotel features a pool. The pool is a key amenity, enhancing the hotel's appeal for relaxation and recreation.
Indoor Pool
Outdoor Pool
Business
Hilton properties are generally reliable for business travel, offering necessary amenities like Wi-Fi, business centers, and meeting facilities. The Hilton Toronto is a downtown option suitable for corporate stays.
Parking
Valet parking is available at this hotel with in-and-out privileges and covered options. Self-parking is not available directly on-site as the parking lot is independently operated.
EV charging stations
Accessible
This hotel offers accessible rooms that comply with ADA regulations. Partially accessible rooms have safety bars, raised vanities, and toilets, with transfer benches available upon request. Fully accessible rooms feature specially configured furniture, doorways, and electrical outlets, and bathrooms with safety bars, raised vanities and toilets, and roll-in showers or tubs with handheld sprays.
4 Star
Hilton Toronto offers comfortable rooms and a central location near major attractions. It is known for its excellent amenities, including a fitness center, pool, and on-site dining options.
Outdoor Pool
The Hilton boasts a large outdoor pool surrounded by skyscrapers, creating a vibrant "summer in the city" atmosphere. It is conveniently located near the Four Seasons Centre for the Performing Arts.
Indoor Pool
Hilton Toronto has a large indoor pool with a retractable roof, offering a unique swimming experience. The pool area is well-maintained and provides a comfortable and enjoyable environment.
Nightlife
Located downtown on Richmond Street West, this hotel is within walking distance of many bars and pubs in the financial district and surrounding downtown areas.
Family
Gym
Romantic
Dog Friendly
EV charging stations
Honeymoon
Ski
Luxury
Skyscraper
Room Types
King RoomOffering a city view, this room includes a 37" flat-screen HDTV and large work desk. The en suite bathroom contains complimentary toiletries.
Executive King RoomThis guestroom features a flat-screen HDTV, ergonomically designed desk chairs and robes.
The Executive Lounge provides the following: deluxe continental breakfast, hors d'oeuvres, non-alcoholic beverages and a self-serve bar (additional fees) with panoramic views of Lake Ontario and the city.
Junior King SuiteThis spacious, open-concept room has a comfortable seating area. Amenities include a 37" flat-screen HDTV and a large desk. The en suite bathroom contains complimentary toiletries and comfy terry cloth bathrobes.
Executive Corner King RoomThis guestroom features a flat-screen HDTV, ergonomically designed desk chairs and robes.
The Executive Lounge provides the following: deluxe continental breakfast, hors d'oeuvres, non-alcoholic beverages and a self-serve bar (additional fees) with panoramic views of Lake Ontario and the city.
Deluxe King RoomOffering a city view and extra space, this room includes free WiFi, a 37" flat-screen HDTV and large work desk. The en suite bathroom contains complimentary toiletries.
Deluxe Corner King RoomOffering a city view and extra space, this corner room includes free WiFi, a 37" flat-screen HDTV and large work desk. The en suite bathroom contains complimentary toiletries.
Deluxe Queen Room with Two Queen BedsOffering a city view and extra space, this room includes free WiFi, a 37" flat-screen HDTV and large work desk. The en suite bathroom contains complimentary toiletries.
King Suite - Disability Access/Non-SmokingFeaturing a 47" HDTV, this room offers an iPod dock, strobe light alarm, and free WiFi. The private bathroom offers a roll-in shower and free toiletries. A seating area is provided.
Queen Room with Two Queen BedsOffering a city view, this room includes a 37" flat-screen HDTV and large work desk. The en suite bathroom contains complimentary toiletries.
King Room with Sofa Bed - Non-SmokingThe quadruple room offers air conditioning, a tea and coffee maker, a safe deposit box, heating, as well as a flat-screen TV. The unit has 2 beds.
Guest Reviews
8.5
Very Good
Review Summaries
Location
Hilton Toronto enjoys a prime location in the heart of downtown Toronto, making it an ideal base for exploring the city. The hotel is just a short walk from Union Station, the CN Tower, Nathan Phillips Square and the Eaton Centre. Guests appreciate the ease of access to major attractions, restaurants and entertainment venues, all of which are within close proximity. The hotel's central setting is particularly convenient for those visiting for business or leisure, offering excellent transport links and nearby parking options.
The surrounding area boasts diverse dining options, including numerous Chinese restaurants and is a vibrant hub for shopping and sightseeing. Many reviews highlight the spectacular city views from the rooms and the comfortable, large accommodations. The Hilton Toronto's location receives consistent praise for making it easy to explore Toronto on foot with landmarks and local attractions just steps away. In addition to its favorable position, guests commend the friendly and welcoming staff, contributing to a positive overall experience.
Breakfast
The breakfast experience at Hilton Toronto receives a mixed reception from guests. Many compliment the delightful and delicious offerings with specific praise for the executive breakfast's superb presentation and the overall quality served at the Tundra restaurant. Some guests highlight the pleasant ambiance and good choices available at the breakfast buffet.
However, a significant number of reviews express dissatisfaction, predominantly pointing to the high costs and limited variety. The breakfast is noted as being basic with some items like sliced cheese and fruits appearing less than fresh. Guests also mention the inconvenience of no complimentary breakfast included in the room rate, especially given the already high prices. Concerns about the breakfast room being dark and encounters with less friendly staff add to the perceived negatives.
Overall, while the breakfast at Hilton Toronto has its admirers for taste and presentation, recurring issues with cost, variety and freshness appear to leave some guests underwhelmed.
Dinner
Hilton Toronto offers some commendable dining experiences, particularly at the Tundra restaurant, which stands out for both dinner and breakfast. Reviewers generally appreciated the quality of the food with adjectives like 'good', 'excellent' and 'awesome' frequently used to describe their meals. Guests enjoyed the drinks and noted the well-executed service, especially in the cocktail and dining areas. The little café also received praise for both its food and its friendly staff.
While the main dining menu did not appeal to everyone, the breakfast selection was considered ample. Despite some concerns about the limited food choices and perceived high prices, many felt the quality of the food justified the cost.
Overall, the restaurant and bar options within the hotel received positive feedback, though a few logistical issues were noted, such as limited bar hours and maintenance lapses like an uncleared dinner plate in the hallway. The level of service, highlighted by exceptional staff, remained consistent throughout most accounts.
Rooms
The rooms at Hilton Toronto have a mix of attributes that cater to different preferences. Many guests appreciate the spacious and clean accommodations, noting the pleasant views, particularly those overlooking the CN Tower. The beds and pillows are reportedly very comfortable, contributing to a restful stay. Housekeeping generally maintains high standards, providing immaculate service. Guests also favor the modern and stylish design of some rooms with certain updates enhancing the overall experience.
However, there are several areas that could benefit from renovation. Some rooms, described as outdated, have issues like low water pressure in the shower or non-functional fridges. Noise is a common problem with sound leaking from neighboring rooms and hallways. Additionally, while some rooms are praised for their size and comfort, others are mentioned to be small or in need of repair.
Overall, the hotel's central location and good value for the price make it a popular choice, but potential guests might want to request an updated room or one on a higher floor for the best experience.
Beds
The beds at Hilton Toronto have received a mix of reviews from guests with an overall leaning towards positive experiences. Many guests praised the beds for being very comfortable with phrases such as "super comfy beds," and "the bed was really comfortable" appearing frequently. The king-size beds, in particular, have been highlighted as "extremely comfortable." Some reviews mentioned the beds as the highlight of their stay with both the pillows and the comforter receiving compliments.
However, there were a few less favorable mentions. Some guests found the beds to be a bit soft or lumpy with a few describing their experiences as uncomfortable due to hard or noisy beds. Issues related to bed and pillow cleanliness were also noted in a handful of reviews.
Overall, it seems that while the majority of guests have enjoyed a great night’s sleep thanks to the comfortable beds at Hilton Toronto, a small number did encounter some issues.
Cleanliness
Hilton Toronto receives mixed feedback regarding the cleanliness of its facilities with a significant number of guests highlighting the immaculate job done by housekeeping and the overall clean environment of the hotel. Many reviewers praise the clean and beautiful rooms, noting them as very neat, quite clean and spotless. The clean hallways and public areas also contribute to the hotel's high cleanliness standard reported by many.
The small touches like clean towels provided daily add to the positive experience for several guests. Such remarks emphasize the hotel's exceptional cleanliness overall, reinforcing the impression of a well-maintained facility.
However, some guests have encountered inconsistencies. A few noted specific issues such as dust near windows, dirty carpets and improperly cleaned bathrooms. Problems like blood stains on towels, popcorn on floors and dusty rooms were mentioned, occasionally leading to disappointments.
The housekeeping service was described as friendly and helpful by some, but others reported poor and inadequate service. Despite these negative experiences, the consensus among many guests leans towards Hilton Toronto being a clean and well-kept hotel with beautiful facilities in a good location.
Staff
The reviews for Hilton Toronto paint a picture of a hotel where the staff consistently shine. Guests frequently commend the front desk team for being friendly, incredibly helpful and courteous. From check-in to departure, the speed of service and the warm welcomes set a positive tone for many visitors.
There are numerous mentions of staff members being amazing, kind and very accommodating. The ability of the front desk staff to be attentive and handle requests efficiently earns high marks. Specific individuals, particularly female staff, are highlighted for their friendliness and willingness to assist guests with any issues.
The hotel’s security personnel and valet services receive mixed reviews with some noting issues. However, the overall sentiment remains upbeat about the overall experience, emphasizing the helpful, professional and service-oriented nature of the team.
The restaurant and housekeeping staff are also praised with guests finding them to be friendly and efficient. Despite a few negative impressions regarding no staff availability in certain situations and disappointing maid service, the quality of service is generally appreciated.
In summary, Hilton Toronto's staff appears to excel in many areas, making guests feel welcomed and cared for throughout their stay with commendable friendliness and efficiency.
Wi-Fi
At the Hilton Toronto, feedback regarding the WiFi suggests significant dissatisfaction among guests. Many have encountered poor coverage and extremely slow connections with frequent dropouts making it difficult to maintain a stable connection. The Wi-Fi in the rooms is notably inconsistent and often fails to meet expectations. Additionally, guests have noted the absence of smart TVs, limiting entertainment options. Despite a brief period of free basic WiFi, the overall experience indicates a need for improvement in the hotel's internet services.
Gym
The gym at Hilton Toronto receives favorable feedback from guests, highlighting its impressive features. Most guests find the gym to be amazing with a good range of equipment that meets their workout needs. Cleanliness is a consistent positive note, as the facilities are often described as very clean and nice. The gym is seen as sufficient for a satisfactory workout experience. However, not every review is glowing; a few guests have mentioned the gym being tired and lacking atmosphere. Despite this, the overall sentiment remains largely positive.
Pool
The Hilton Toronto boasts a standout feature in its heated indoor/outdoor swimming pool, which many guests praised as gorgeous, excellent and a hit among children, particularly their grandchildren. The pool area itself received mixed reviews with some describing it as great and fun, especially noting the salt water and beautiful views. Families enjoyed the outdoor section, adding to the positive experiences.
However, not all feedback was glowing. Some guests found the pool cleanliness lacking, mentioning scum on the water and an overall dirty appearance. While the sauna remained closed, the pool's initial attraction and warm temperature were appreciated by many. Despite the criticisms, those with kids highlighted the enjoyment and fun they had, making it a memorable aspect of their stay.
Parking
Parking facilities at the Hilton Toronto are readily accessible with guests highlighting the availability of valet parking services. However, there is a consensus that the parking fees are quite high, ranging from approximately $50 to $70 per night, which some visitors felt did not offer good value relative to the hotel’s overall pricing. While the convenience of valet parking is available, it comes at an additional cost, as there is no free parking option. Some guests found alternatives, opting to park at nearby locations for a lower fee and then walking to the hotel. On weekends, the parking rates are somewhat more reasonable. Overall, while the underground parking is easily accessible and the valet service convenient, the cost remains a point of contention for many guests.
Family
Hilton Toronto offers a family-friendly environment with several activities tailored for kids. The children's pool is a highlight with many kids expressing their love for the swimming area, while the live entertainment and evening events add to the fun. Families appreciate amenities like cribs and extra blankets, ensuring a comfortable stay for the little ones. Despite some maintenance issues with cleanliness around the pool area and occasional disturbances from nearby parties, the hotel's animation and children's entertainment, complete with a playground, contribute to a memorable family experience. For families traveling with wheelchairs, the hotel provides accessible options, though some mentioned needing nightly access to the passenger elevator. Overall, Hilton Toronto is geared towards family comfort and enjoyment.
Nightlife
The Hilton Toronto is ideally situated for those looking to enjoy vibrant nightlife. Guests have highlighted the fantastic atmosphere in the area, accentuated by good music and occasional live performances. Food trucks are a delightful addition, providing a variety of culinary options for night owls. Although the onsite bar has been relocated to a meeting room, the shift doesn't seem to dampen the enthusiasm for the surrounding nightlife. However, some reviews mention minor disruptions, such as banging doors and street traffic, which may affect light sleepers. Overall, the proximity to the city's lively night scene makes it an attractive choice for those looking to explore Toronto after dark.
4 Star
The Hilton Toronto is generally appreciated for maintaining a level of luxury and high-quality service that aligns with its four-star reputation. Guests have noted that the hotel offers a luxurious experience and service that one expects from a Hilton property. However, some reviews indicate that the hotel may be more short-staffed than usual and that its current condition falls short of the standard it has set in the past. While the service maintains its high quality, there are mentions that certain facilities are in need of upgrading. In some cases, guests felt that the overall experience did not justify the higher price tag for what is marketed as a four-star establishment. Nonetheless, the core Hilton experience seems to hold strong appeal for many visitors.
Outdoor Pool
The outdoor pool at Hilton Toronto garnered positive feedback for its enjoyable and luxurious feel with several guests appreciating its beauty and proximity to nearby restaurants and the Eaton Centre. The heated pool provided a delightful experience for those who took a dip. Many enjoyed the lounge chairs by the pool and described their time there as awesome and nice. However, there were a couple of mentions regarding cleanliness with some guests observing scum or noting it was dirty. Additionally, the late opening of the pool was noted as a minor inconvenience.
FAQ
Yes, Hilton Toronto has pool(s) that belong to one or more of the following categories: Indoor Pool, Outdoor Pool.
No, a spa isn't available at Hilton Toronto.
Yes, Hilton Toronto welcomes dogs.
Yes, parking facilities are available at Hilton Toronto.
