Pan Pacific Toronto
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Summary of reviewsPan Pacific Toronto offers a prime location in North York, conveniently accessible via major highways and public transportation. The hotel is situated in a peaceful area surrounded by greenery, making it a serene retreat from the bustling city center. Proximity to a variety of restaurants, coffee shops, supermarkets and healthcare facilities like Sunnybrook Hospital adds to its appeal. However, its distance from downtown Toronto could be seen as a drawback for some guests.
The breakfast experience at the hotel has received mixed reviews. While some guests praised the à la carte breakfast for its quality and service, others criticized the lack of a buffet option and complimentary breakfast, considering the prices high and the variety limited. Some service issues and cold food further detracted from the experience.
Dinner at Pan Pacific Toronto has garnered both praise and criticism. Guests enjoyed the quality of the food and the service with particular commendations for the on-site Chinese restaurant and the overall dining atmosphere. However, restricted operating hours, limited menu options and high prices, along with occasional closures, left several guests looking for alternatives.
Guests frequently express satisfaction with the spacious, comfortable rooms, which are well-equipped, clean and modern. The panoramic views and large windows add to the appeal. However, some rooms show signs of aging and sporadic maintenance issues like faulty fixtures and stained carpets were noted.
The hotel’s commitment to cleanliness is generally lauded with rooms, bathrooms and common areas well-maintained. However, occasional lapses in housekeeping and the need for updates and deeper cleaning were noted by some visitors. The overall atmosphere is enhanced by the professional and friendly staff, who contribute positively to guests’ experiences, although there are occasional reports of inconsistent service quality and unresponsiveness.
Free Wi-Fi is provided throughout the property, though the service has faced issues with frequent disconnections and slow speeds, affecting the guest experience.
The gym and pool facilities receive mixed feedback. While some guests find the gym well-equipped and the pool area pleasant and clean, others highlight the need for an overhaul and better maintenance. Operational inconveniences such as closures and insufficient information detract from the experience.
Parking is ample and convenient, though the $18 daily fee is considered high by many with some guests feeling burdened by what they perceive as hidden charges. Lastly, the hotel is considered family-friendly, appealing to those traveling with children.
Overall, Pan Pacific Toronto offers a comfortable and serene stay with numerous amenities, despite some areas requiring improvement in dining, maintenance and service consistency.
Categories
The breakfast experience at the hotel has received mixed reviews. While some guests praised the à la carte breakfast for its quality and service, others criticized the lack of a buffet option and complimentary breakfast, considering the prices high and the variety limited. Some service issues and cold food further detracted from the experience.
Dinner at Pan Pacific Toronto has garnered both praise and criticism. Guests enjoyed the quality of the food and the service with particular commendations for the on-site Chinese restaurant and the overall dining atmosphere. However, restricted operating hours, limited menu options and high prices, along with occasional closures, left several guests looking for alternatives.
Guests frequently express satisfaction with the spacious, comfortable rooms, which are well-equipped, clean and modern. The panoramic views and large windows add to the appeal. However, some rooms show signs of aging and sporadic maintenance issues like faulty fixtures and stained carpets were noted.
The hotel’s commitment to cleanliness is generally lauded with rooms, bathrooms and common areas well-maintained. However, occasional lapses in housekeeping and the need for updates and deeper cleaning were noted by some visitors. The overall atmosphere is enhanced by the professional and friendly staff, who contribute positively to guests’ experiences, although there are occasional reports of inconsistent service quality and unresponsiveness.
Free Wi-Fi is provided throughout the property, though the service has faced issues with frequent disconnections and slow speeds, affecting the guest experience.
The gym and pool facilities receive mixed feedback. While some guests find the gym well-equipped and the pool area pleasant and clean, others highlight the need for an overhaul and better maintenance. Operational inconveniences such as closures and insufficient information detract from the experience.
Parking is ample and convenient, though the $18 daily fee is considered high by many with some guests feeling burdened by what they perceive as hidden charges. Lastly, the hotel is considered family-friendly, appealing to those traveling with children.
Overall, Pan Pacific Toronto offers a comfortable and serene stay with numerous amenities, despite some areas requiring improvement in dining, maintenance and service consistency.
Hotel near Golf Courses
This hotel is a top choice as it features an adjacent golf course, offering guests convenient access to golfing facilities. The hotel provides a luxurious experience with excellent amenities, making it ideal for golf enthusiasts.
Family Friendly Hotel
Situated in North York, known for its extensive grounds, resort-like feel, and large outdoor pool (seasonal). Offers a quieter setting away from the downtown hustle, suitable for families seeking relaxation and space.
Dog Friendly Hotel
This hotel is pet-friendly. It provides a welcoming environment for guests traveling with their pets.
Hotel with Swimming Pool
This hotel features a pool. The pool is a key amenity, enhancing the hotel's appeal for relaxation and recreation.
Heated Pool Outdoor Pool
Business Hotel
The Pan Pacific Toronto is located close to corporate offices in North York, Markham, and Richmond Hill. The hotel offers retreat-like facilities and extensive parking.
Accessible Hotel
Pan Pacific Toronto is wheelchair accessible, featuring entry ramps and accessible restrooms. Handicap-friendly guestrooms are available, and elevator access is provided to every floor. Assistive listening devices are also available for guests.
Hotel with Gym
This hotel offers a fitness centre. It also offers a seasonal outdoor heated pool and a tennis court.
Hotel with Tennis Courts
This hotel offers tennis courts as an amenity, providing guests with recreational opportunities during their stay. It is a good option for travelers looking to combine accommodation with tennis facilities.
4-Star Hotel
This hotel offers a tranquil setting with lush gardens and spacious rooms. It features a spa, multiple dining options, and extensive meeting facilities, providing a relaxing and convenient stay.
Hotel with Outdoor Pool
This hotel offers an outdoor pool and is known for its excellent service. It is located in a quieter area of Toronto, providing a more relaxed atmosphere.
Hotel with Heated Pool
This hotel features an indoor heated pool, offering a year-round swimming option for guests.
Hotel near Ski Resorts
Hotel for Honeymoon
Romantic Hotel
Hotel with Parking
Guest Reviews
The Pan Pacific Toronto boasts a prime location that appeals to a variety of needs and preferences. Situated just north of Toronto, it offers convenient access to major highways like the 401 and Don Valley Parkway, making it easy for guests to reach downtown or the airport in about 20-25 minutes by car. The area around the hotel is described as peaceful, surrounded by lush greenery and parkland, providing a tranquil retreat from the bustling city center.
Guests appreciate the proximity to a wide array of restaurants, coffee shops and supermarkets, all within walking distance. For those relying on public transportation, bus stops are conveniently located right outside the hotel, connecting to subway lines that make access to downtown feasible, though it might take longer than by car. The hotel's setting in North York also brings guests close to recreational spaces, shopping centers and venues, making it a practical choice for various activities.
The hotel's location is particularly noted for its convenience for business travelers with several reviews highlighting its suitability for meetings in North York. Additionally, its closeness to facilities like the Sunnybrook hospital makes it a favorable option for medical visits. The area is also appreciated for its safety and cleanliness with many guests noting the beautiful hotel grounds and well-maintained amenities.
Overall, while some guests find the distance from downtown and certain attractions a drawback, the Pan Pacific Toronto's location offers a quiet, accessible and resource-rich setting that meets a broad spectrum of needs, from business to leisure to medical visits.
The breakfast experience at Pan Pacific Toronto seems to offer a mixed bag of feedback from guests. While some patrons have praised the breakfast, calling it excellent, delicious and well-prepared, many others have pointed out several issues. Overwhelmingly, the absence of a buffet breakfast, despite the high prices of the rooms, is a common complaint. There is also strong criticism about the lack of complimentary breakfast, which many feel should be a standard offering in a 4-star hotel.
Some guests have found the à la carte breakfast to their liking, appreciating that it avoids the need to stand in line and have commented positively on aspects like the nice staff and the fulfilling nature of the meals. However, others have found the limited and monotonous breakfast options disappointing with several describing it as mediocre or even horrendous on occasion.
The cost of breakfast has also been a sticking point with many finding it overpriced and not included in their stay, leading some to seek alternatives at nearby restaurants like Cora's. Various reviews also highlight issues with service and food quality, ranging from cold dishes to unfresh fruits and some have even encountered rude service, which detracts from the overall experience.
In summary, while there are positive notes about the breakfast quality and service, a consistent theme of dissatisfaction due to high prices, limited options and the lack of complimentary breakfast have left many guests feeling underwhelmed.
Dinner at Pan Pacific Toronto has drawn a mix of positive and negative feedback from guests. Highlights include enjoyable meals, courteous and accommodating service and specifically praised dishes such as the excellent salmon. Guests found the on-site restaurant and bar to be very nice with some appreciating the amazing food at the Chinese restaurant inside.
However, there were significant downsides. Many guests noted that the restaurant closes early or was often not operational, leading to limited dining options. When open, the menu was perceived as limited and the prices high with some diners finding the overall quality of food below expectations. Additionally, there were instances of no room service and lack of dining facilities due to construction or staff shortages. Nearby restaurants provided some alternatives, but the absence of consistent dining options within the hotel left several guests dissatisfied. Overall, while the service was commendable, the dining experience at Pan Pacific Toronto was marred by closures and high costs.
Rooms at the Pan Pacific Toronto have received an array of feedback with numerous positive remarks focusing on the spaciousness and comfort of the accommodations. Guests frequently highlighted the large room sizes and comfortable beds, describing rooms as clean, well-equipped and beautifully decorated. Many appreciated the modern amenities, including large TVs, good furniture and spacious bathrooms with both bathtubs and shower tubs. The panoramic views, especially in rooms with large windows and balconies, were a notable feature for many visitors.
The cleanliness of the rooms was frequently praised with many reports of spotless and well-maintained conditions. The rooms were noted to be cozy, quiet and conducive to relaxation with effective soundproofing and good lighting. Additionally, the overall atmosphere of the rooms was considered pleasant with some noting a high-end feel.
However, there were several recurring issues that detracted from the experience for some guests. A segment of the reviews mentioned that certain rooms are beginning to show their age with outdated decor, fixtures and furnishings needing refurbishment. Problems with cleanliness were more sporadic but included instances of dusty or dirty carpets, unclean fridges from previous guests and insufficient daily cleaning services. Some guests also encountered maintenance issues like faulty AC plugs, loose fixtures and stained carpets.
Overall, the Pan Pacific Toronto offers spacious and comfortable rooms that are generally well-received for their size, amenities and cleanliness, despite a few areas requiring improvement.
Guests at Pan Pacific Toronto generally found the beds to be comfortable and conducive to a good night's sleep. Phrases like "comfortable beds," "very comfortable beds," and "beds are extremely comfortable" were frequently mentioned. Many guests appreciated the clean and cozy bedding, describing the linens as nice and of good quality. Some highlighted the large and spacious nature of the beds, particularly enjoying the big, soft and super comfortable options provided.
Despite the predominance of positive feedback, a few guests had mixed experiences. Some found the beds to be too firm or hard, while others felt their mattresses were excessively soft. There were also occasional complaints about the quality of the pillows and the condition of the bed linens, which in some instances were stained or too small. However, these negative remarks were outweighed by the overall satisfaction with the comfort level of the beds.
In summary, most travelers found the bedding at Pan Pacific Toronto to be of high quality, ensuring a pleasant and restful stay, although there were occasional variations in individual preferences regarding firmness and bedding conditions.
Hidden in the heart of Toronto, Pan Pacific Toronto attests to an exceptional commitment to cleanliness, ensuring a pleasant stay for its guests. The rooms are often described as very clean, spacious and comfortable. Many guest reviews highlight that housekeeping is meticulous with rooms and bathrooms being exceptionally tidy. The lobby and common areas also garner praise for their cleanliness and appealing design.
The property is noted for being well-maintained, albeit some comments report the occasional need for touch-up cleaning and renovations. Instances of dirty carpets, mold in bathrooms and some unclean common spaces point to an inconsistency in the overall cleanliness levels. There are, however, numerous mentions of the property and facilities being clean and well-kept, signaling that the hotel staff generally maintains high standards.
Guest interactions with staff add to the positive experience with numerous reviews appreciating the friendliness and helpfulness of the team. Some negative feedback about aggressive cleaning staff and occasional missed housekeeping services does exist but is overshadowed by the overall satisfaction with the cleanliness and service.
The beautiful, well-kept surroundings, appealing lobby and clean, quiet ambiance make Pan Pacific Toronto a comfortable and sanitary option for visitors to the city.
The guest reviews for Pan Pacific Toronto provide a mixed but mostly positive picture of the hotel staff. The majority of the feedback highlights the staff as friendly, attentive and professional, contributing significantly to guests' positive experiences. Reception and front desk staff frequently receive commendations for their helpfulness and warm greetings, ensuring that checking in and out is usually a smooth process. The cleaning staff also stand out for their thoroughness and punctuality, maintaining a high standard of cleanliness that guests appreciate.
Guests often mention that the hotel's pet-friendly policy is a fantastic perk and many commend individual staff members for going the extra mile, such as Viraj at the front desk and Denise at checkout. Additionally, the staff's courteousness and customer-oriented service are noted repeatedly, contributing to a welcoming atmosphere throughout the hotel.
However, not all feedback is favorable. Some guests report instances of rudeness, unprofessional behavior and a lack of coordination among staff members. A few negative experiences include unfriendly front desk staff, management issues and inconsistent service quality, particularly in the evenings. There are also concerns about unresponsive management and ineffective communication between staff and guests.
Overall, the positive interactions, friendly demeanor and professional conduct of the staff generally make for a pleasant stay at Pan Pacific Toronto, despite some isolated negative experiences.
The Pan Pacific Toronto offers free Wi-Fi throughout the hotel, including in-room access, which provides convenience for guests. Some reviewers appreciated the strong Wi-Fi signal and the fast internet speeds available in certain areas, making it easier to stay connected. However, there are notable inconsistencies in the Wi-Fi service. Several guests reported frequent disconnections, slow speeds and spotty connections, both in the rooms and common areas. In some cases, the internet connection was so weak or slow that it severely hindered online activities and occasionally the service was down for extended periods. Additionally, there were issues with the television's internet functionality and the overall reliability of the network, which affected the guest experience. While the hotel does provide Wi-Fi, these recurring challenges suggest that improvements are necessary to ensure a more consistently dependable connection.
Pan Pacific Toronto's gym receives mixed reviews from guests, highlighting various aspects of the facility. On the positive side, many guests found the gym to be small but well-stocked and accommodating. Some noted it was well-equipped and maintained, offering a selection of options for visitors. Facilities such as the tennis court and the spa downstairs add to the appeal for fitness enthusiasts.
However, numerous reviews point out areas needing improvement. Several guests mentioned that the gym requires a complete overhaul, describing it as bare and sparse. Issues with non-functional equipment and cleanliness have been reported, along with comments on the gym being hidden and its location inconvenient. Furthermore, guests frequently mentioned that the gym was closed during their stay and there was a general lack of information provided about available exercise amenities.
Overall, while the gym at Pan Pacific Toronto has some positive features, there are significant areas that need addressing to meet guest expectations fully.
The outdoor pool at Pan Pacific Toronto receives mixed reviews from guests with many expressing satisfaction about its cleanliness, spaciousness and pleasant environment. The pool area, adorned with a garden setting, is often highlighted as a beautiful spot for relaxation. Numerous guests appreciated the size and quality of the pool, praising it as a nice and great addition to their stay. The heated pool option is also mentioned, though some found the water uncomfortably cold or noted that the pool is unheated.
However, there are significant operational issues with repeated mentions of the pool being closed, either for maintenance, due to it being off-season or without clear communication ahead of time. This has led to disappointment for several guests who looked forward to using the facility. There are also comments on the pool area requiring better maintenance and attention with some guests reporting dirty windows and insufficient supplies like towels.
Access to the pool could be inconvenient, involving a walk past an open-concept restaurant and some guests found it difficult to locate. The pool's closing time at 9 pm was also cited as a drawback, limiting evening access.
Despite the drawbacks, when operational, the pool remains a well-regarded feature of the hotel, appreciated for its outdoor setting and overall appeal.
Pan Pacific Toronto offers ample parking spaces, including options for customers with reduced mobility and self-parking. Guests appreciate the large, on-site parking lot, which is generally easy to access and find it convenient to come and go as needed. However, parking at the hotel comes with a daily fee of $18, which many guests consider to be on the expensive side. This cost is not always communicated clearly, leading some to feel burdened by hidden charges. Additionally, the parking system has been reported as occasionally unreliable and inconvenient, particularly during winter months. Despite these issues, parking is available and some guests have negotiated complimentary parking during their stays. Overall, while the parking facilities are functional and spacious, the cost and communication around the fees leave room for improvement.
Pan Pacific Toronto is recognized for its family-friendly ambiance, making it an ideal choice for those traveling with kids. Many guests appreciated the hotel’s overall cleanliness and comfortable interiors, which contributed to a pleasant stay. The family-centered amenities are a significant draw, offering family rooms and childcare services, enhancing the convenience for parents.
Although some guests noted limited options for children's activities and that the outdoor pool was closed during their visit, the children’s entertainment in rooms such as Netflix and YouTube kept young ones happily occupied. The hotel also features a family room service and a children’s section in the dining area, catering specifically to younger guests with a dedicated children's menu.
The proximity to family members and the peaceful, tree-surrounded setting provided a relaxing backdrop for family vacations. Despite a couple of mishaps, such as problematic revolving doors and an incident by the pool, the staff received high praise for their exceptional service, further reinforcing the hotel's welcoming atmosphere for families. In summary, Pan Pacific Toronto is well-regarded for its family-friendly environment, offering good value and a calm, enjoyable stay for families with children.
Set amidst a beautiful location, Pan Pacific Toronto offers a luxurious stay with all the amenities expected from a high-end hotel. Many guests have praised it as a clean hotel with a high standard of quality and secure environment. The hotel is described as having quality facilities and a high standard of hospitality which makes it appealing for those seeking value for their money.
However, some reviews indicate that the hotel's current condition does not fully live up to the Pan Pacific brand reputation. While it is advertised and classified as a four-star establishment, several guests have remarked that the experience felt more average and that the standards have slipped over time. Issues such as the need for better cleaning and maintenance were pointed out, influencing the overall perception of the hotel.
Despite this, the hotel still manages to meet the acceptable criteria for a four-star stay, providing a satisfactory experience for many. Though there are mixed feelings about whether it truly lives up to its four-star rating presently, the Pan Pacific Toronto remains a fair choice for travelers looking for a secured and somewhat luxurious stay.
Pan Pacific Toronto appeals to business travelers with its well-functioning Wi-Fi and business-friendly ambiance. It's noted for having suitable business facilities and meeting rooms, making it a practical choice for professional engagements. The hotel's strategic location is advantageous for those attending business meetings in the area. Guests have commented on the preparedness of the hotel during emergency situations, ensuring a sense of security.
Despite a few issues such as parking problems and the business center's unavailability, the staff is often praised for their accommodating and efficient service, including a smooth car park check-in system. While some reviews point out minor inconveniences, the overall condition of the rooms and booking experience is deemed excellent. However, there are mixed opinions about its suitability as a business hotel with some doubting its efficiency for professional work.
Travelers to the Pan Pacific Toronto have shared mixed experiences regarding the hotel's accessibility for guests with disabilities. On the positive side, the hotel staff, particularly individuals like Safaraz, have been praised for their exceptional service and kindness in accommodating accessibility issues. Many guests noted that the hotel's location is very accessible with easy parking and proximity to various food chains and other conveniences. However, some aspects of accessibility have room for improvement. Guests reported problems such as the accessible doors not working and experiencing difficulties in finding stairs during emergencies. There were also complaints about the slow elevators and the necessity to call in advance to secure the only accessible room. Additionally, there were unfavorable remarks about the dismissive attitude of a front desk clerk regarding accessibility concerns. Despite these issues, the hotel does seem to make efforts to address and accommodate the needs of disabled guests, though consistency in these efforts could be improved.
Located slightly away from the hustle and bustle of downtown, Pan Pacific Toronto exudes a luxury feel that appeals to discerning travelers. Guests staying at the hotel can enjoy a luxurious suite experience that rivals more centrally-located accommodations. The upscale brand maintains a meticulously modern and very clean environment that seamlessly blends with the surrounding nature. Offering a luxurious and spacious ambiance, the property justifies its 4-star rating and provides a sense of luxury, especially compared to its price point.
Pan Pacific Toronto is praised for its dog-friendly facilities and policies, making it an excellent choice for guests traveling with pets. Many reviews highlight the great area designated for dogs, accommodating the needs of guests with pets. The hotel is repeatedly described as pet-friendly and fantastic in its approach to welcoming dogs. However, some reviews mention limitations on room selection for guests with pets and occasional issues such as dog droppings and barking. Despite these minor concerns, the overall sentiment is positive, affirming that the hotel is good for pets and creates a friendly environment for them.
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Location
Guests appreciate the proximity to a wide array of restaurants, coffee shops and supermarkets, all within walking distance. For those relying on public transportation, bus stops are conveniently located right outside the hotel, connecting to subway lines that make access to downtown feasible, though it might take longer than by car. The hotel's setting in North York also brings guests close to recreational spaces, shopping centers and venues, making it a practical choice for various activities.
The hotel's location is particularly noted for its convenience for business travelers with several reviews highlighting its suitability for meetings in North York. Additionally, its closeness to facilities like the Sunnybrook hospital makes it a favorable option for medical visits. The area is also appreciated for its safety and cleanliness with many guests noting the beautiful hotel grounds and well-maintained amenities.
Overall, while some guests find the distance from downtown and certain attractions a drawback, the Pan Pacific Toronto's location offers a quiet, accessible and resource-rich setting that meets a broad spectrum of needs, from business to leisure to medical visits.
Breakfast
Some guests have found the à la carte breakfast to their liking, appreciating that it avoids the need to stand in line and have commented positively on aspects like the nice staff and the fulfilling nature of the meals. However, others have found the limited and monotonous breakfast options disappointing with several describing it as mediocre or even horrendous on occasion.
The cost of breakfast has also been a sticking point with many finding it overpriced and not included in their stay, leading some to seek alternatives at nearby restaurants like Cora's. Various reviews also highlight issues with service and food quality, ranging from cold dishes to unfresh fruits and some have even encountered rude service, which detracts from the overall experience.
In summary, while there are positive notes about the breakfast quality and service, a consistent theme of dissatisfaction due to high prices, limited options and the lack of complimentary breakfast have left many guests feeling underwhelmed.
Dinner
However, there were significant downsides. Many guests noted that the restaurant closes early or was often not operational, leading to limited dining options. When open, the menu was perceived as limited and the prices high with some diners finding the overall quality of food below expectations. Additionally, there were instances of no room service and lack of dining facilities due to construction or staff shortages. Nearby restaurants provided some alternatives, but the absence of consistent dining options within the hotel left several guests dissatisfied. Overall, while the service was commendable, the dining experience at Pan Pacific Toronto was marred by closures and high costs.
Rooms
The cleanliness of the rooms was frequently praised with many reports of spotless and well-maintained conditions. The rooms were noted to be cozy, quiet and conducive to relaxation with effective soundproofing and good lighting. Additionally, the overall atmosphere of the rooms was considered pleasant with some noting a high-end feel.
However, there were several recurring issues that detracted from the experience for some guests. A segment of the reviews mentioned that certain rooms are beginning to show their age with outdated decor, fixtures and furnishings needing refurbishment. Problems with cleanliness were more sporadic but included instances of dusty or dirty carpets, unclean fridges from previous guests and insufficient daily cleaning services. Some guests also encountered maintenance issues like faulty AC plugs, loose fixtures and stained carpets.
Overall, the Pan Pacific Toronto offers spacious and comfortable rooms that are generally well-received for their size, amenities and cleanliness, despite a few areas requiring improvement.
Beds
Despite the predominance of positive feedback, a few guests had mixed experiences. Some found the beds to be too firm or hard, while others felt their mattresses were excessively soft. There were also occasional complaints about the quality of the pillows and the condition of the bed linens, which in some instances were stained or too small. However, these negative remarks were outweighed by the overall satisfaction with the comfort level of the beds.
In summary, most travelers found the bedding at Pan Pacific Toronto to be of high quality, ensuring a pleasant and restful stay, although there were occasional variations in individual preferences regarding firmness and bedding conditions.
Cleanliness
The property is noted for being well-maintained, albeit some comments report the occasional need for touch-up cleaning and renovations. Instances of dirty carpets, mold in bathrooms and some unclean common spaces point to an inconsistency in the overall cleanliness levels. There are, however, numerous mentions of the property and facilities being clean and well-kept, signaling that the hotel staff generally maintains high standards.
Guest interactions with staff add to the positive experience with numerous reviews appreciating the friendliness and helpfulness of the team. Some negative feedback about aggressive cleaning staff and occasional missed housekeeping services does exist but is overshadowed by the overall satisfaction with the cleanliness and service.
The beautiful, well-kept surroundings, appealing lobby and clean, quiet ambiance make Pan Pacific Toronto a comfortable and sanitary option for visitors to the city.
Staff
Guests often mention that the hotel's pet-friendly policy is a fantastic perk and many commend individual staff members for going the extra mile, such as Viraj at the front desk and Denise at checkout. Additionally, the staff's courteousness and customer-oriented service are noted repeatedly, contributing to a welcoming atmosphere throughout the hotel.
However, not all feedback is favorable. Some guests report instances of rudeness, unprofessional behavior and a lack of coordination among staff members. A few negative experiences include unfriendly front desk staff, management issues and inconsistent service quality, particularly in the evenings. There are also concerns about unresponsive management and ineffective communication between staff and guests.
Overall, the positive interactions, friendly demeanor and professional conduct of the staff generally make for a pleasant stay at Pan Pacific Toronto, despite some isolated negative experiences.
Wi-Fi
Gym
However, numerous reviews point out areas needing improvement. Several guests mentioned that the gym requires a complete overhaul, describing it as bare and sparse. Issues with non-functional equipment and cleanliness have been reported, along with comments on the gym being hidden and its location inconvenient. Furthermore, guests frequently mentioned that the gym was closed during their stay and there was a general lack of information provided about available exercise amenities.
Overall, while the gym at Pan Pacific Toronto has some positive features, there are significant areas that need addressing to meet guest expectations fully.
Pool
However, there are significant operational issues with repeated mentions of the pool being closed, either for maintenance, due to it being off-season or without clear communication ahead of time. This has led to disappointment for several guests who looked forward to using the facility. There are also comments on the pool area requiring better maintenance and attention with some guests reporting dirty windows and insufficient supplies like towels.
Access to the pool could be inconvenient, involving a walk past an open-concept restaurant and some guests found it difficult to locate. The pool's closing time at 9 pm was also cited as a drawback, limiting evening access.
Despite the drawbacks, when operational, the pool remains a well-regarded feature of the hotel, appreciated for its outdoor setting and overall appeal.
Parking
Family
Although some guests noted limited options for children's activities and that the outdoor pool was closed during their visit, the children’s entertainment in rooms such as Netflix and YouTube kept young ones happily occupied. The hotel also features a family room service and a children’s section in the dining area, catering specifically to younger guests with a dedicated children's menu.
The proximity to family members and the peaceful, tree-surrounded setting provided a relaxing backdrop for family vacations. Despite a couple of mishaps, such as problematic revolving doors and an incident by the pool, the staff received high praise for their exceptional service, further reinforcing the hotel's welcoming atmosphere for families. In summary, Pan Pacific Toronto is well-regarded for its family-friendly environment, offering good value and a calm, enjoyable stay for families with children.
4 Star
However, some reviews indicate that the hotel's current condition does not fully live up to the Pan Pacific brand reputation. While it is advertised and classified as a four-star establishment, several guests have remarked that the experience felt more average and that the standards have slipped over time. Issues such as the need for better cleaning and maintenance were pointed out, influencing the overall perception of the hotel.
Despite this, the hotel still manages to meet the acceptable criteria for a four-star stay, providing a satisfactory experience for many. Though there are mixed feelings about whether it truly lives up to its four-star rating presently, the Pan Pacific Toronto remains a fair choice for travelers looking for a secured and somewhat luxurious stay.
Business
Despite a few issues such as parking problems and the business center's unavailability, the staff is often praised for their accommodating and efficient service, including a smooth car park check-in system. While some reviews point out minor inconveniences, the overall condition of the rooms and booking experience is deemed excellent. However, there are mixed opinions about its suitability as a business hotel with some doubting its efficiency for professional work.
Accessible
Luxury
Dog Friendly
Yes, Pan Pacific Toronto has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
No, a spa isn't available at Pan Pacific Toronto.
Yes, Pan Pacific Toronto welcomes dogs.
Yes, parking facilities are available at Pan Pacific Toronto.
Yes, Pan Pacific Toronto has a gym.
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