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Summary of reviewsPembroke Inn is an attractive option for travelers due to its central, yet peaceful downtown Toronto location. Located on a quiet residential street, the inn is within walking distance of key attractions such as Yonge-Dundas Square, the Eaton Centre and St. Lawrence Market, as well as being well-connected to public transportation. Guests appreciate its affordability and value, although some caution about the surrounding neighborhood due to the presence of homeless individuals.
The accommodations at Pembroke Inn are generally praised for their cleanliness, modern decor and functional amenities such as fridges and Roku TVs. While some rooms are smaller and basement rooms can feel dark and humid, many visitors find the updated rooms cozy and comfortable. Occasional issues with noise and ventilation do surface, but the overall sentiment regarding room cleanliness and upkeep is positive.
Staff at Pembroke Inn receive high marks for their friendliness and professionalism. The efficiency of the front desk, combined with the helpfulness of housekeeping and general staff, creates a welcoming and supportive environment for guests. Comments about occasional less favorable interactions are rare and generally overshadowed by the positive experiences most visitors have.
The breakfast offerings, however, are a mixed bag. Guests appreciate the complimentary coffee and tea available in the mornings but are often disappointed by the lack of more substantial breakfast options. Fortunately, the inn's location provides easy access to nearby cafes and restaurants for a fuller breakfast experience.
Additional amenities like free WiFi receive generally favorable reviews with guests noting good connection speeds and stability. However, there are some inconsistencies in performance, particularly in individual rooms.
For families, Pembroke Inn provides a baby-friendly and welcoming atmosphere, though it does lack specific family-oriented amenities. Business travelers find the location and facilities convenient, especially with rooms designed to accommodate work needs and the proximity to downtown business districts enhances the appeal.
In summary, Pembroke Inn offers a clean, budget-friendly and well-located option for both leisure and business travelers with the added bonus of a friendly staff. Small improvements in breakfast offerings, room ventilation and WiFi consistency could further enhance the guest experience. Show more
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Categories
Historic Hotel
Hotel near Ski Resorts
Hotel for Honeymoon
Dog Friendly Hotel
Hotel near Nightlife Spots
Business Hotel
Room Types
Guest Reviews
7.6
Good
Location
Pembroke Inn is known for its advantageous downtown location, making it an ideal choice for travelers looking to explore Toronto. Situated on a quiet residential street, the inn is within walking distance to major attractions such as Yonge-Dundas Square, Eaton Centre and St. Lawrence Market. It's well-connected with public transportation options like the subway and tram nearby, making commuting around the city convenient.
Guests appreciate the peaceful environment despite its proximity to the bustling city center. The hotel offers great value for money for both leisure and business travelers with many praising its affordability relative to the location's benefits.
However, some guests noted that the surrounding neighborhood can feel less pleasant due to the presence of homeless individuals. Despite this, many found the area to be generally safe and had no issues getting around on foot.
Overall, Pembroke Inn's central and quiet location near key attractions, restaurants and public transit options make it a practical choice for visitors wanting to experience downtown Toronto without breaking the bank.
Breakfast
The breakfast offerings at Pembroke Inn draw a mix of opinions from guests, highlighting mostly positive feedback regarding the complimentary coffee and tea available in the morning. Guests appreciate that they can make coffee or tea downstairs, which is included in the price of their stay. There is a pleasant common area where guests can enjoy their morning beverages, providing a cozy start to the day with free, unlimited coffee and tea.
However, many guests note the lack of a full breakfast, pointing out that no breakfast is included in the stay. Some reviews indicated that while the hotel's online description mentions a breakfast bar with pastries and cereals, it turns out to be more of a self-service counter with access to a microwave. Despite the convenience of free coffee, some guests feel that additional breakfast options would be beneficial.
For those looking for more substantial breakfast choices, the hotel's location is advantageous as there are several nearby cafes, bakeries and restaurants, including a Tim Hortons, offering diverse options for meals outside the hotel.
Overall, while the free coffee and tea service is appreciated, guests suggest that adding more breakfast options could significantly enhance their experience at Pembroke Inn.
Rooms
The reviews for the Pembroke Inn highlight that the rooms are generally clean and comfortable, offering good value for money. Many guests noted that the rooms are smaller than expected, but still functional and well-kept. The updated, modern decor and amenities such as fridges and Roku TVs were appreciated by several visitors. Newly renovated rooms received positive remarks for their cleanliness, cozy atmosphere and contemporary design.
However, some guests experienced issues with room size and ventilation, especially those in basement rooms which were described as humid and dark. Noise was also a common concern due to thin walls with some rooms affected by external sounds and disturbances from other guests. There were also mentions of outdated furnishings and minor maintenance issues like peeling paint and stains on furniture.
Guests praised the peaceful neighborhood location and the convenience of being close to restaurants and other amenities. The staff received commendations for their friendliness and attentiveness, enhancing the overall pleasant experience for many visitors.
In summary, while the Pembroke Inn offers clean, budget-friendly accommodations with modern amenities, it has room for improvement regarding room size, ventilation and soundproofing.
Beds
Reviews of Pembroke Inn's beds present a mixed experience for guests. Many found the beds to be comfortable, cozy and clean. Phrases like "super comfy beds," "wonderful place," and "the bed was so comfortable" were frequently mentioned, highlighting a generally positive sentiment toward the comfort of the bedding. Guests appreciated the soft pillows, clean bedding and the general coziness of the rooms.
However, there were several recurring criticisms. Some guests reported that the beds were too small, narrow and even sagging. Descriptions such as "beds are cheap" and "poor quality" were noted, along with complaints about creaky and noisy beds. Issues with bed stability were also a problem for some with mentions of beds moving around and being unstable. Additionally, there were remarks about the beds not being fixed to the wall and occasional comments about bedding not being washed properly.
Overall, while a significant number of guests enjoyed a comfortable sleep, there were notable concerns regarding bed size, stability and quality, indicating a need for consistency in maintaining bed standards at Pembroke Inn.
Cleanliness
Pembroke Inn has garnered commendable feedback for its cleanliness, as reflected extensively across guest reviews. Guests frequently mentioned their rooms being exceptionally clean, modern and well-maintained. Many noted that the bedding and towels were fresh-smelling and crisp. The bathrooms received high praise for being clean and updated.
Several reviews highlighted the hotel's cleanliness as a significant positive with some describing the property overall as extremely clean, tidy and updated. Guests appreciated that the hotel met their needs for a clean and comfortable stay with the added bonus of modern amenities and functional, aesthetically pleasing rooms. Attention to clean common areas, such as kitchens and lounges, was also positively noted.
However, reviews did point to some inconsistencies, particularly regarding in-room cleaning during the stay. Some guests mentioned that rooms were not cleaned daily and in a few cases, there were aspects of the room, like dusty floors or dirty prior occupants' remnants, that detracted from the overall experience. Despite these occasional lapses, the general sentiment remains highly favorable with guests frequently expressing satisfaction with the cleanliness and upkeep of both their rooms and the overall facility.
Overall, Pembroke Inn appears to be a reliable choice for travelers prioritizing cleanliness and a modern environment, even if some procedural improvements might be beneficial.
Staff
Pembroke Inn boasts an impressive team known for their exceptional friendliness and professionalism. Guests consistently highlight the staff's courteous and helpful demeanor. The front desk personnel often receive praise for their efficient check-in process and their willingness to accommodate early arrivals and luggage storage. Many reviews commend the staff for being both attentive and non-intrusive, creating a welcoming environment without being overbearing.
The reception staff stands out for their politeness and prompt problem-solving abilities, ensuring guests feel supported throughout their stay. Housekeeping and other service teams are noted for their eagerness to assist, whether it's carrying luggage or providing local dining recommendations.
Despite some isolated comments about less favorable interactions at the reception, these instances seem to be exceptions rather than the norm. Overall, guests greatly appreciate the attentive and accommodating nature of the Pembroke Inn staff, which significantly enhances their stay experience.
Wi-Fi
Pembroke Inn offers complimentary WiFi, which is generally well-received by guests. Many noted that the internet connection is good, describing it as fast and stable. Positive feedback highlights that the WiFi works well and is reliable with some mentioning features like TV with apps and WiFi.
However, there are some occasional drawbacks. A few guests experienced issues, such as the WiFi not working in their rooms, frequently disconnecting or being unable to connect altogether. The strength and stability of the connection can vary with some reporting that it only worked in the lobby or that the password did not match what was mentioned online.
Overall, while the majority of guests seem satisfied with the hotel's internet facilities, there are inconsistencies regarding WiFi performance, particularly in individual rooms.
Family
Pembroke Inn is praised for its family-friendly atmosphere, making it perfect for visitors with young children. Guests have highlighted the baby-friendly environment, ensuring that families with infants have a comfortable and pleasant stay. While there are no specific family-oriented amenities mentioned, the general environment fosters family happiness and creates a great setting for a family getaway. Despite minor concerns like noise from a family of pigeons outside the window, the overall experience at Pembroke Inn is positive for those traveling with kids.
Nightlife
Pembroke Inn is located in a neighborhood that receives mixed reviews regarding its nightlife and overall safety. Some guests appreciated the close proximity to the Phoenix Concert Theatre, an easy walk through the park and the quiet atmosphere within the hotel itself. However, many reviews indicate concerns about the safety of the area, particularly at night. Several guests noted the presence of homeless individuals and drug addicts in the vicinity, making them feel uneasy when walking back to the hotel after dark. Additionally, some found the streets to be noisy, which impacted their overall experience. Despite these safety concerns and noise issues in the surrounding area, the inn's rooms were described as quiet, offering a respite from the hectic neighborhood. Nonetheless, the lack of nearby dining options further detracted from the convenience for some visitors. Overall, while Pembroke Inn provides a quiet place to stay, its location might not be ideal for everyone, particularly those concerned about safety during nighttime excursions.
Business
Pembroke Inn stands out as an ideal choice for business travelers thanks to its strategic location and accommodating facilities. Situated within 2 kilometers of the business district and close proximity to financial and entertainment hubs, it offers a convenient setting for business trips. The hotel's free WiFi and 24/7 reception services are perfect for maintaining productivity and flexibility. Each room is designed with business needs in mind, featuring desks and chairs, along with smart TVs offering Netflix and Disney+ for unwinding after a long day.
More than just functional, the hotel also ensures comfort with clean, modern rooms, effective air conditioning and comfortable beds. Reception services are particularly noted for their welcoming and efficient staff, making guests feel at home. Plus, the short 10-minute walk to Dundas Square adds a layer of convenience for those with downtown appointments. For a business-focused stay, Pembroke Inn offers both good value and a positive environment.
No, Pembroke Inn doesn't have any pool.
No, a spa isn't available at Pembroke Inn.
Yes, Pembroke Inn welcomes dogs.
No, parking facilities aren't available at Pembroke Inn.