Tremont Lodge & Resort
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Summary of reviewsTremont Lodge & Resort offers a picturesque and serene retreat nestled in the quaint town of Townsend, providing an idyllic escape from busier tourist spots. The resort’s tranquil location is perfect for exploring the Great Smoky Mountain National Park and nearby Cades Cove with well-maintained grounds and a peaceful ambiance that supports leisurely pedestrian activities like walking and biking. Guests appreciate the proximity to local amenities and attractions, including scenic drives to Pigeon Forge and Gatlinburg.
The rooms at Tremont Lodge & Resort generally receive praise for their spaciousness and comfort. Equipped with useful amenities such as mini-fridges, microwaves and Keurig coffee machines, the rooms are designed for convenience. Many visitors enjoy the cleanliness and coziness, particularly the comfortable beds which contribute to a restful stay. Features like balconies with rocking chairs and mountain views add to the charm, despite some feedback on outdated decor and occasional maintenance issues.
Cleanliness is a strong point with well-maintained rooms and grounds enhancing the visitor experience. The friendly and efficient housekeeping staff help maintain high standards, although there are occasional reports of inconsistent services and minor issues like stained carpets or odors.
The hotel's staff generally receive positive remarks for their friendliness and attentiveness, making guests feel welcomed and well taken care of. However, a few guests found the service could be inconsistent at busier times.
Amenities such as the indoor pool and hot tub are family favorites, providing enjoyable experiences for children and adults alike. Despite some need for better maintenance and occasional operational issues, the pool areas are a standout feature for many visitors. Additionally, ample parking and convenient spaces near rooms add to the overall ease and comfort of the stay, though minor improvements in maintenance could enhance the experience further.
Families find Tremont Lodge & Resort particularly accommodating with plenty of space and family-friendly facilities like a playground and grilling areas. The resort's relaxed atmosphere and beautiful surroundings make it a great choice for family reunions and trips, enhanced by the friendly staff and spacious, comfortable rooms.
In summary, Tremont Lodge & Resort offers a comfortable and serene getaway with its strategic location, spacious rooms and inviting amenities. While there are minor areas for improvement, particularly regarding maintenance and breakfast offerings, the overall experience is positive, making it a favored choice for those looking to enjoy the natural beauty and tranquility of Townsend.
Categories
The rooms at Tremont Lodge & Resort generally receive praise for their spaciousness and comfort. Equipped with useful amenities such as mini-fridges, microwaves and Keurig coffee machines, the rooms are designed for convenience. Many visitors enjoy the cleanliness and coziness, particularly the comfortable beds which contribute to a restful stay. Features like balconies with rocking chairs and mountain views add to the charm, despite some feedback on outdated decor and occasional maintenance issues.
Cleanliness is a strong point with well-maintained rooms and grounds enhancing the visitor experience. The friendly and efficient housekeeping staff help maintain high standards, although there are occasional reports of inconsistent services and minor issues like stained carpets or odors.
The hotel's staff generally receive positive remarks for their friendliness and attentiveness, making guests feel welcomed and well taken care of. However, a few guests found the service could be inconsistent at busier times.
Amenities such as the indoor pool and hot tub are family favorites, providing enjoyable experiences for children and adults alike. Despite some need for better maintenance and occasional operational issues, the pool areas are a standout feature for many visitors. Additionally, ample parking and convenient spaces near rooms add to the overall ease and comfort of the stay, though minor improvements in maintenance could enhance the experience further.
Families find Tremont Lodge & Resort particularly accommodating with plenty of space and family-friendly facilities like a playground and grilling areas. The resort's relaxed atmosphere and beautiful surroundings make it a great choice for family reunions and trips, enhanced by the friendly staff and spacious, comfortable rooms.
In summary, Tremont Lodge & Resort offers a comfortable and serene getaway with its strategic location, spacious rooms and inviting amenities. While there are minor areas for improvement, particularly regarding maintenance and breakfast offerings, the overall experience is positive, making it a favored choice for those looking to enjoy the natural beauty and tranquility of Townsend.
Dog Friendly Hotel
This resort allows 2 pets of any size in designated rooms for an additional fee per pet, per stay. Both dogs and cats are welcome. It offers ample outdoor spaces for leisurely strolls with pets and is located on the quiet side of the Smokies, with a private balcony.
Hotel with Swimming Pool
This resort features two seasonal outdoor pools, a seasonal indoor heated pool, and a hot tub, offering guests a variety of options for swimming and relaxation throughout the year. Guests have complimented the clean, spacious, and well-appointed rooms.
Heated Pool
Hotel with Parking
Tremont Lodge & Resort provides free parking for guests. Free self parking is available directly on-site. Parking is conveniently located by both the resort and the venue areas.
Hotel with Rooms With Fireplace
While specific fireplace details are not provided, as a lodge and resort, it is likely to offer rooms or common areas with fireplaces, enhancing the rustic and relaxing ambiance.
Hotel with Rooms With Jacuzzi / Hot-tub
Hotel for Honeymoon
Family Friendly Hotel
Accessible Hotel
3-Star Hotel
Hotel with Heated Pool
Guest Reviews
Tremont Lodge & Resort consistently charms its visitors with its exceptional location and serene surroundings. Situated in the quaint town of Townsend, this resort offers a peaceful retreat from the hustle and bustle of tourist-heavy areas like Pigeon Forge and Gatlinburg, yet remains conveniently close to attractions and natural wonders, especially the Great Smoky Mountain National Park. Guests appreciate the proximity to Cades Cove, making it an ideal base for exploring the park.
The setting is often described as beautiful, quiet and peaceful. The grounds are well-maintained with a park-like ambiance that adds to the overall tranquility. This serene environment is perfect for safe pedestrian activities, such as walking and biking, around town.
Furthermore, the location is convenient for a variety of activities, from attending local events to enjoying outdoor pursuits like river tubing. Visitors highlight the ease of driving to nearby attractions with scenic routes leading to both Pigeon Forge and Gatlinburg, typically within a 20 to 35-minute drive depending on traffic.
Despite being in a quieter part of Townsend, the resort is just minutes away from dining options and other amenities, offering the best of both worlds—proximity to necessary services and a restful escape. The resort's peaceful ambiance, combined with its strategic location, makes it a favored choice for guests looking to experience the natural beauty and calm of Townsend and its surroundings.
The Tremont Lodge & Resort has received mixed reviews about its breakfast offerings. Several guests appreciated a nice continental breakfast, noting that it was decent and more than enough for a light start to the day. Phrases like "nice little continental breakfast" and "more than I thought it would" highlight the positive experiences.
However, a significant number of reviewers were disappointed with the current absence of breakfast. Many mentioned that no breakfast was served, despite it being advertised on the hotel's website or through third-party booking platforms. Guests expressed frustration over the lack of breakfast with some noting that the service had not resumed since the pandemic. Others had unfavorable comments about the limited variety when breakfast was available, describing it as "only 3 items to choose from" or merely "cereal and muffins."
There were also remarks about the quality needing improvement with some guests suggesting that a broader range of hot options would enhance the experience. Overall, while some guests found the breakfast to be a nice feature when it was available, many others were let down by its unavailability and misleading advertisements.
The guest reviews for Tremont Lodge & Resort highlight a range of experiences, predominantly focusing on the spaciousness and cleanliness of the rooms. Guests appreciated the large, comfortable rooms that included amenities such as mini-fridges, microwaves and Keurig coffee machines. Many found their rooms to be exceptionally clean, quiet and cozy with comfortable beds and functional temperature control. The decor, while described as nice by some, was commonly noted as outdated and in need of repairs or updating with mentions of old furniture, stained carpets and other signs of wear and tear.
Several reviews mentioned the rooms being dark and requiring more lighting with some rooms emitting musty or stale odors. Issues regarding small and not-so-clean bathrooms, including water damage and dirty floors, were frequently observed. The amenities like fireplaces, balconies with rocking chairs and views of the mountains were appreciated, enhancing the overall experience for many guests.
However, despite these positives, there were notable complaints about room cleanliness, poorly maintained facilities and housekeeping issues with some guests encountering uncleaned rooms upon arrival and cobwebs or bugs. Instances of non-functional equipment, such as heaters or air conditioning units and inadequate toiletry supplies also detracted from the experience. Some reviews highlighted the misleading nature of the room photos online compared to the actual room conditions.
Overall, while the accommodation provides a comfortable and roomy stay with useful amenities, improvements in maintenance and updates to the decor and facilities could enhance the guest experience further.
Tremont Lodge & Resort has garnered largely positive feedback regarding the comfort of its beds. Guests repeatedly described the beds as comfortable with many finding them "very comfortable" and often emphasizing the softness of the mattresses. The beds provided a cozy and inviting sleeping experience with clean and soft sheets that contributed to a restful night. Several reviews specifically mentioned the excellence of the king-sized beds.
However, there were also mentions of issues such as some beds being too soft, lumpy or even leaving guests uncomfortable with sore backs. Pillows received mixed reviews with some guests suggesting they need updating due to being flat or lacking stuffing. Cleanliness was consistently praised with many reviews noting that the bedding was spotless and the rooms were well-maintained.
Overall, the majority of visitors seemed pleased with their sleep experience at Tremont Lodge & Resort, highlighting the comfort and coziness of the beds and mattresses as a significant positive aspect of their stay.
Tremont Lodge & Resort offers a generally pleasant experience with a focus on cleanliness and comfort, highlighted in numerous guest reviews. Many visitors praised the well-kept grounds and clean, spacious rooms, creating a peaceful and welcoming atmosphere. The interior of the rooms, from crisp linens to spotless bathrooms, is often noted as immaculate, providing a comfortable stay for guests.
Apart from the pristine rooms, guests enjoyed the quiet surroundings and beautiful, well-maintained property. Facilities like the clean swimming pools and ample natural lighting in rooms added to the overall charm. The friendly and efficient housekeeping staff ensures high standards of cleanliness, accommodating additional requests such as extra towels with ease.
However, there are a few areas for improvement. Some rooms were described as outdated with maintenance issues such as stained carpets, cobwebs and unpleasant odors reported occasionally. The outdoor areas, while generally beautiful, sometimes suffered from less frequent upkeep with instances of overgrown grass and cobwebs on balconies. Some guests also experienced inconsistent housekeeping services, sometimes needing to clean certain areas themselves upon arrival. Additionally, a few reviews noted customer service issues with staff appearing less engaged and responsive.
Despite these minor setbacks, the overall consensus suggests that Tremont Lodge & Resort remains a solid choice for those looking for a clean, comfortable and serene retreat, especially valuing its well-maintained facilities and beautiful surroundings.
The reviews for Tremont Lodge & Resort reflect a mixed but predominantly positive experience with the staff. Guests consistently mentioned that the staff is friendly, helpful and attentive. Many highlighted the front desk personnel as particularly courteous and accommodating with staff members often going above and beyond to ensure a pleasant stay. The management team was noted for being cooperative and informative, while housekeeping received praise for their friendliness and helpfulness.
However, there were some inconsistencies. A few guests experienced unresponsiveness or rudeness, particularly during busy times or overnight. Instances of confusion during check-in were mentioned and some guests felt the reception staff could be cold or unprofessional. Additionally, there were occasional issues with the availability of staff, especially after hours and a need for better customer service was highlighted in certain cases.
Overall, while there were some areas needing improvement, the general sentiment was that the staff at Tremont Lodge & Resort positively contributed to guests' experiences, often described as delightful, accommodating and professional.
The Tremont Lodge & Resort offers a mixed experience when it comes to their WiFi services. While some guests mentioned occasional effectiveness, the majority reported significant issues with the internet. Common complaints included weak signals and slow speeds with several guests unable to connect at all. Although the WiFi often showed a strong signal, it failed to provide a reliable connection. Some guests appreciated that the staff acknowledged the ongoing WiFi problems and were attempting repairs, indicating a commitment to improvement. However, for those relying heavily on a strong internet connection during their stay, this might pose a substantial drawback. Despite these technological challenges, the hotel continues to work on enhancing the guest experience.
Visitors have shared mixed experiences about the spa facilities at Tremont Lodge & Resort. Positive mentions highlight features such as a nice jacuzzi tub and a spa tub paired with a real wood-burning fireplace. The indoor pool generally received favorable comments, being described as clean with an accompanying jacuzzi that added to the relaxing ambiance.
However, some guests reported maintenance issues including a faulty spa tub and hot tub water that was either too cold or not sufficiently heated. Additionally, a couple of reviews indicated that the cleanliness of the spa tub was less than ideal. Despite these drawbacks, the indoor pool still stood out as a great facility for many visitors.
There were some concerns related to smoke with reports of rooms smelling of smoke and fireplaces filling the area with smoke, which may impact the overall comfort of the stay. Smoke alarms beeping and other minor inconveniences were also noted. Overall, while the spa amenities have appealing features, some maintenance and cleanliness improvements could elevate the experience for all guests.
The Tremont Lodge & Resort offers a mixed experience when it comes to its pools. Many guests appreciated the beautiful setting and found the indoor pool and hot tub to be particularly enjoyable. The temperature of the indoor pool was generally well-received and its warmth made it a relaxing place to unwind. Children especially loved the indoor pool, making it a family-friendly attraction.
However, there are some areas that need attention. Several guests noted that the indoor pool area requires better maintenance and cleaning. Issues like fallen wall tiles, moldy appearance and a strong chlorine smell detracted from the overall experience. Some outdoor pools were not operational due to maintenance, which disappointed guests looking forward to a swim.
While the pool areas were acknowledged for being clean at times, inconsistent maintenance left some pools in less-than-ideal conditions. The outdoor pool was highlighted as great for children, though several reviews mentioned it being closed, which limited options for guests.
Overall, while the pools at Tremont Lodge & Resort have potential and provide enjoyable moments, improvements in maintenance and operational management could significantly enhance guest experiences.
Tremont Lodge & Resort offers a mixed experience when it comes to parking. On the positive side, guests found the parking to be good, abundant and even beautiful at times. The convenience of parking right outside the room was often highlighted, along with well-lit parking lots. Some appreciated the ample parking spaces available, making it easy for them to find a spot.
However, there were several challenges noted as well. Many guests experienced difficulties finding parking near their rooms, which was particularly problematic for those requiring handicap access. The parking lots themselves had a few issues, including holes, trash and poor pavement conditions. A significant number of reviews pointed out that the parking lots were sometimes full or overcrowded and the distance from the parking lot to the rooms could be inconvenient. Additionally, issues like cars covered in mud and occasional homeless individuals in the parking area were reported.
Overall, while there are convenient and ample parking options at the resort, there are also significant areas for improvement to ensure a more seamless experience for all guests.
Tremont Lodge & Resort offers an enjoyable experience for families with a variety of amenities specifically catered to children. Young ones can delight in the playground and spacious grilling areas. The property is particularly accommodating for family gatherings, making it a superb choice for reunions and budget-conscious trips. Families will appreciate the large, comfortable rooms, including family suites, which provide ample space for everyone.
The resort's park-like grounds and beautiful mountain views add to its charm, while the close proximity to Cades Cove and Smoky Mountain National Park offers additional recreational opportunities. Families who have stayed at the resort have expressed their enjoyment, praising the friendly and courteous staff, spacious and clean rooms and comfortable beds.
Although some reviews mentioned that the layout of the family suites could be improved and that a room and floor stayed damp from moisture, the majority of the feedback highlights a positive experience. The pet-friendly policy and family-oriented atmosphere make Tremont Lodge & Resort a top choice for those looking to create lasting memories with their loved ones.
Tremont Lodge & Resort offers a mixed experience when it comes to the in-room fireplaces. Numerous guests found the fireplaces cozy and enjoyed having them as part of the room's ambiance, highlighting the charm of a real wood-burning fireplace, especially when paired with spa tubs. The fireplaces worked great for some, adding a touch of warmth and relaxation, particularly appreciated during colder months. Several reviews also noted the pleasure of finding firewood provided in the room.
However, there are noteworthy issues. Some guests mentioned that the fireplaces were dirty with cobwebs, debris and even bird nests present. There were instances of fireplaces not functioning correctly, including smoke filling the room, doors not closing completely and gaps causing smoke issues. A few reviewers also pointed out the lack of necessary tools like pokers and highlighted the need for more thorough cleaning and maintenance to ensure a pleasant experience.
Overall, while the fireplaces at Tremont Lodge & Resort can enhance the cozy, inviting atmosphere of the rooms, attention to maintenance and cleanliness is needed to address the concerns raised by some guests.
Tremont Lodge & Resort seems to have ensured a standardized level of satisfaction for most visitors, offering a consistent experience in terms of accommodation quality. Reviewers frequently cited the overall satisfaction they felt during their stay, highlighting that the provided standards met their expectations. In particular, the TV amenities were widely appreciated alongside the comfortable ambiance in the rooms.
However, business travelers might find certain aspects lacking. Several reviews pointed out shortcomings in the business amenities and facilities. While key staff members were described as helpful, issues like limited business services, slow internet and closed facilities posed challenges for those with professional needs. The comfort and utility of business tools, such as desk chairs and layout, were also deemed inadequate by some, affecting the overall suitability for business travel.
Despite these areas of improvement, the resort manages to deliver a generally satisfactory experience for leisure stays. For those looking primarily for relaxation without the necessity of strong business support, Tremont Lodge & Resort maintains a satisfying standard that could make it a worthwhile destination.
Situated in a charming location, the Tremont Lodge & Resort features some accessible amenities for guests with disabilities but lacks comprehensiveness. The indoor pool and the rooms are accessible with specific mentions of accessible bathrooms and showers. Moreover, the property offers spacious handicap rooms where housekeeping is commendable, ensuring a comfortable stay.
However, several key accessibility features are missing. The resort's paths are not fully accessible and some areas are not wheelchair friendly. Accessible parking and an accessible swimming pool are notably absent. In addition, the dining facilities and certain other amenities are not accessible, limiting convenience for guests with disabilities.
The location itself is praised for its general ease of access, but the detailed execution falls short. The resort could benefit from adding ramps and enhancing overall accessibility features to better serve all guests.
The heated pool at Tremont Lodge & Resort has received a range of feedback from guests. Many praised it for being a relaxing and enjoyable amenity, describing it as a bonus feature of their stay. The indoor heated pool was particularly appreciated for its added comfort, especially with the presence of a waterfall. Nevertheless, several guests pointed out issues such as inconsistent temperatures and broken heating equipment that sometimes affected their experience. Despite instances where the pool was not warm enough or needed repairs, the clean and heated pool was still a highlight for many who found it satisfying. However, the inconsistency did leave some guests wishing the pool were heated more reliably.
The indoor pool at Tremont Lodge & Resort receives predominantly positive feedback from guests. Many visitors particularly enjoyed the warm, clean and easily accessible facility, making it a great treat for families, especially those with young children. The presence of an adjacent hot tub added to the overall positive experience. Guests appreciated the cozy atmosphere of the indoor pool area and found it a nice addition to their stay.
However, some mentioned that the pool area could use some improvements. Specific comments included a need for better maintenance, renovations due to outdated furniture and carpet and addressing the cold and chlorinated water. Despite these points, the indoor pool remains a favorite feature among visitors, praised for its accessibility and overall enjoyment.
Tremont Lodge & Resort has garnered positive feedback from honeymooners, making it a highly recommended spot for couples seeking a memorable romantic getaway. Reviewers consistently highlight the clean and cozy honeymoon suites, ensuring a pleasant and satisfying experience. The resort is praised for being a great place for honeymooners with many guests expressing their enjoyment and satisfaction with their stay. Couples loved spending time together, noting that their honeymoon was very pleasant and that the resort provided the perfect ambiance for their special time. Several guests mentioned that their hubby enjoyed the stay as well, adding to the overall wonderful experience. Those who chose Tremont Lodge & Resort for their honeymoon often described it as memorable and expressed their desire to honeymoon there again. Overall, it stands out as a top choice for honeymooners looking for a delightful and romantic escape.
Tremont Lodge & Resort has garnered positive reviews as a highly accommodating destination for those traveling with pets. Guests frequently highlight the reasonable pricing, including the pet fee and emphasize the spacious, pet-friendly rooms that make the stay comfortable for both pets and their owners. Visitors note that the resort’s location is ideal for dog walking with plenty of enjoyable routes and designated areas for pets. The surrounding neighborhood also receives praise for being dog-friendly, contributing to the overall ease of accommodating furry companions during the stay.
Additionally, the resort provides specific pet accommodations, such as clean and comfortable pet areas, as well as the necessary supplies. Many guests appreciate the resort's welcoming atmosphere, where dogs are not only allowed but are also made to feel at home. The quiet surroundings and well-maintained grounds further enhance the experience, making it a preferred choice for early morning walks and other pet-friendly activities.
However, some guests have pointed out issues with the clarity and enforcement of the pet policy, suggesting room for improvement in this area. Despite these minor setbacks, the majority of reviews reflect satisfaction with the resort’s commitment to being a pet-friendly establishment. Overall, Tremont Lodge & Resort stands out as an excellent option for pet owners looking to enjoy a getaway without having to leave their furry friends behind.
Location Show Map
Location
The setting is often described as beautiful, quiet and peaceful. The grounds are well-maintained with a park-like ambiance that adds to the overall tranquility. This serene environment is perfect for safe pedestrian activities, such as walking and biking, around town.
Furthermore, the location is convenient for a variety of activities, from attending local events to enjoying outdoor pursuits like river tubing. Visitors highlight the ease of driving to nearby attractions with scenic routes leading to both Pigeon Forge and Gatlinburg, typically within a 20 to 35-minute drive depending on traffic.
Despite being in a quieter part of Townsend, the resort is just minutes away from dining options and other amenities, offering the best of both worlds—proximity to necessary services and a restful escape. The resort's peaceful ambiance, combined with its strategic location, makes it a favored choice for guests looking to experience the natural beauty and calm of Townsend and its surroundings.
Breakfast
However, a significant number of reviewers were disappointed with the current absence of breakfast. Many mentioned that no breakfast was served, despite it being advertised on the hotel's website or through third-party booking platforms. Guests expressed frustration over the lack of breakfast with some noting that the service had not resumed since the pandemic. Others had unfavorable comments about the limited variety when breakfast was available, describing it as "only 3 items to choose from" or merely "cereal and muffins."
There were also remarks about the quality needing improvement with some guests suggesting that a broader range of hot options would enhance the experience. Overall, while some guests found the breakfast to be a nice feature when it was available, many others were let down by its unavailability and misleading advertisements.
Rooms
Several reviews mentioned the rooms being dark and requiring more lighting with some rooms emitting musty or stale odors. Issues regarding small and not-so-clean bathrooms, including water damage and dirty floors, were frequently observed. The amenities like fireplaces, balconies with rocking chairs and views of the mountains were appreciated, enhancing the overall experience for many guests.
However, despite these positives, there were notable complaints about room cleanliness, poorly maintained facilities and housekeeping issues with some guests encountering uncleaned rooms upon arrival and cobwebs or bugs. Instances of non-functional equipment, such as heaters or air conditioning units and inadequate toiletry supplies also detracted from the experience. Some reviews highlighted the misleading nature of the room photos online compared to the actual room conditions.
Overall, while the accommodation provides a comfortable and roomy stay with useful amenities, improvements in maintenance and updates to the decor and facilities could enhance the guest experience further.
Beds
However, there were also mentions of issues such as some beds being too soft, lumpy or even leaving guests uncomfortable with sore backs. Pillows received mixed reviews with some guests suggesting they need updating due to being flat or lacking stuffing. Cleanliness was consistently praised with many reviews noting that the bedding was spotless and the rooms were well-maintained.
Overall, the majority of visitors seemed pleased with their sleep experience at Tremont Lodge & Resort, highlighting the comfort and coziness of the beds and mattresses as a significant positive aspect of their stay.
Cleanliness
Apart from the pristine rooms, guests enjoyed the quiet surroundings and beautiful, well-maintained property. Facilities like the clean swimming pools and ample natural lighting in rooms added to the overall charm. The friendly and efficient housekeeping staff ensures high standards of cleanliness, accommodating additional requests such as extra towels with ease.
However, there are a few areas for improvement. Some rooms were described as outdated with maintenance issues such as stained carpets, cobwebs and unpleasant odors reported occasionally. The outdoor areas, while generally beautiful, sometimes suffered from less frequent upkeep with instances of overgrown grass and cobwebs on balconies. Some guests also experienced inconsistent housekeeping services, sometimes needing to clean certain areas themselves upon arrival. Additionally, a few reviews noted customer service issues with staff appearing less engaged and responsive.
Despite these minor setbacks, the overall consensus suggests that Tremont Lodge & Resort remains a solid choice for those looking for a clean, comfortable and serene retreat, especially valuing its well-maintained facilities and beautiful surroundings.
Staff
However, there were some inconsistencies. A few guests experienced unresponsiveness or rudeness, particularly during busy times or overnight. Instances of confusion during check-in were mentioned and some guests felt the reception staff could be cold or unprofessional. Additionally, there were occasional issues with the availability of staff, especially after hours and a need for better customer service was highlighted in certain cases.
Overall, while there were some areas needing improvement, the general sentiment was that the staff at Tremont Lodge & Resort positively contributed to guests' experiences, often described as delightful, accommodating and professional.
Wi-Fi
Spa
However, some guests reported maintenance issues including a faulty spa tub and hot tub water that was either too cold or not sufficiently heated. Additionally, a couple of reviews indicated that the cleanliness of the spa tub was less than ideal. Despite these drawbacks, the indoor pool still stood out as a great facility for many visitors.
There were some concerns related to smoke with reports of rooms smelling of smoke and fireplaces filling the area with smoke, which may impact the overall comfort of the stay. Smoke alarms beeping and other minor inconveniences were also noted. Overall, while the spa amenities have appealing features, some maintenance and cleanliness improvements could elevate the experience for all guests.
Pool
However, there are some areas that need attention. Several guests noted that the indoor pool area requires better maintenance and cleaning. Issues like fallen wall tiles, moldy appearance and a strong chlorine smell detracted from the overall experience. Some outdoor pools were not operational due to maintenance, which disappointed guests looking forward to a swim.
While the pool areas were acknowledged for being clean at times, inconsistent maintenance left some pools in less-than-ideal conditions. The outdoor pool was highlighted as great for children, though several reviews mentioned it being closed, which limited options for guests.
Overall, while the pools at Tremont Lodge & Resort have potential and provide enjoyable moments, improvements in maintenance and operational management could significantly enhance guest experiences.
Parking
However, there were several challenges noted as well. Many guests experienced difficulties finding parking near their rooms, which was particularly problematic for those requiring handicap access. The parking lots themselves had a few issues, including holes, trash and poor pavement conditions. A significant number of reviews pointed out that the parking lots were sometimes full or overcrowded and the distance from the parking lot to the rooms could be inconvenient. Additionally, issues like cars covered in mud and occasional homeless individuals in the parking area were reported.
Overall, while there are convenient and ample parking options at the resort, there are also significant areas for improvement to ensure a more seamless experience for all guests.
Family
The resort's park-like grounds and beautiful mountain views add to its charm, while the close proximity to Cades Cove and Smoky Mountain National Park offers additional recreational opportunities. Families who have stayed at the resort have expressed their enjoyment, praising the friendly and courteous staff, spacious and clean rooms and comfortable beds.
Although some reviews mentioned that the layout of the family suites could be improved and that a room and floor stayed damp from moisture, the majority of the feedback highlights a positive experience. The pet-friendly policy and family-oriented atmosphere make Tremont Lodge & Resort a top choice for those looking to create lasting memories with their loved ones.
Rooms with Fireplace
However, there are noteworthy issues. Some guests mentioned that the fireplaces were dirty with cobwebs, debris and even bird nests present. There were instances of fireplaces not functioning correctly, including smoke filling the room, doors not closing completely and gaps causing smoke issues. A few reviewers also pointed out the lack of necessary tools like pokers and highlighted the need for more thorough cleaning and maintenance to ensure a pleasant experience.
Overall, while the fireplaces at Tremont Lodge & Resort can enhance the cozy, inviting atmosphere of the rooms, attention to maintenance and cleanliness is needed to address the concerns raised by some guests.
Business
However, business travelers might find certain aspects lacking. Several reviews pointed out shortcomings in the business amenities and facilities. While key staff members were described as helpful, issues like limited business services, slow internet and closed facilities posed challenges for those with professional needs. The comfort and utility of business tools, such as desk chairs and layout, were also deemed inadequate by some, affecting the overall suitability for business travel.
Despite these areas of improvement, the resort manages to deliver a generally satisfactory experience for leisure stays. For those looking primarily for relaxation without the necessity of strong business support, Tremont Lodge & Resort maintains a satisfying standard that could make it a worthwhile destination.
Accessible
However, several key accessibility features are missing. The resort's paths are not fully accessible and some areas are not wheelchair friendly. Accessible parking and an accessible swimming pool are notably absent. In addition, the dining facilities and certain other amenities are not accessible, limiting convenience for guests with disabilities.
The location itself is praised for its general ease of access, but the detailed execution falls short. The resort could benefit from adding ramps and enhancing overall accessibility features to better serve all guests.
Heated Pool
Indoor Pool
However, some mentioned that the pool area could use some improvements. Specific comments included a need for better maintenance, renovations due to outdated furniture and carpet and addressing the cold and chlorinated water. Despite these points, the indoor pool remains a favorite feature among visitors, praised for its accessibility and overall enjoyment.
Honeymoon
Dog Friendly
Additionally, the resort provides specific pet accommodations, such as clean and comfortable pet areas, as well as the necessary supplies. Many guests appreciate the resort's welcoming atmosphere, where dogs are not only allowed but are also made to feel at home. The quiet surroundings and well-maintained grounds further enhance the experience, making it a preferred choice for early morning walks and other pet-friendly activities.
However, some guests have pointed out issues with the clarity and enforcement of the pet policy, suggesting room for improvement in this area. Despite these minor setbacks, the majority of reviews reflect satisfaction with the resort’s commitment to being a pet-friendly establishment. Overall, Tremont Lodge & Resort stands out as an excellent option for pet owners looking to enjoy a getaway without having to leave their furry friends behind.
Yes, Tremont Lodge & Resort has pool(s) that belong to one or more of the following categories: Heated Pool.
No, a spa isn't available at Tremont Lodge & Resort.
Yes, Tremont Lodge & Resort welcomes dogs.
Yes, parking facilities are available at Tremont Lodge & Resort.
No, Tremont Lodge & Resort doesn't have a gym.
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