Zamek Na Skale
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Summary of reviewsZamek Na Skale stands out as a serene and picturesque retreat nestled in a beautifully maintained park, offering a perfect escape from urban life. Its charming historical ambiance, coupled with enchanting surroundings that include a tranquil river and magnificent old-growth trees, make it an ideal location for leisurely walks and relaxation. Additionally, its strategic position serves as a great base to explore the Kłodzko Valley and nearby attractions with its proximity to the Czech border making it convenient for cross-border excursions. The castle's historical charm is further enhanced by nighttime tours and concerts, creating a unique and memorable atmosphere for visitors.
Guests consistently praise the hotel's delicious and varied breakfast, highlighting the wide selection of homemade and local dishes available in a buffet format. The breakfast experience is often enjoyed in beautiful settings, such as the orangery or the park, adding to the overall pleasant experience. Dinner at the castle also receives commendation for its quality and variety with many comparing it to fine dining. However, some guests noted occasional issues with the temperature and variety of dishes, albeit these did not significantly detract from the overall positive dining experience.
The rooms at Zamek Na Skale are appreciated for their cleanliness and tasteful decoration, offering a comfortable and cozy stay with soft pillows and comfortable beds. While the rooms vary in size, all are noted for their beautiful views and historical charm. Yet, some rooms, particularly those in the courtyard or additional buildings, may require updates. Despite this, the unique and historic setting of the accommodations adds to their overall appeal.
Cleanliness at the hotel generally receives positive remarks, particularly for the rooms and bed linens. However, there are recurring mentions of inconsistent housekeeping standards and areas needing better maintenance, such as dust, mold in bathrooms and worn-out carpets. Regular cleaning and attention to small details could improve the overall guest experience.
The staff at Zamek Na Skale are highly regarded for their friendliness and helpfulness, contributing significantly to a welcoming atmosphere. Guests frequently commend the professional and courteous service provided during their stay, although some noted a need for improved English language skills among certain staff members.
The spa is another highlight with guests enjoying the range of treatments, particularly Balinese and Thai massages, conducted by qualified staff. The spa area is described as clean and relaxing, though it could benefit from some updates and better maintenance to fully align with guests' expectations of a high-standard spa experience.
While the pool area, including a jacuzzi and sauna, contributes to the hotel's charm, reviewers repeatedly mention its small size and cold water, suggesting a need for improvements. The parking facilities are conveniently located but criticized for their additional fees, which many guests find excessive.
Families find Zamek Na Skale particularly welcoming with various child-friendly activities available, including a playground and games. The hotel's spacious family rooms and beautiful park surroundings make it an ideal destination for family trips. However, practical considerations such as additional charges for parking and meals could be optimized to enhance the family-friendly atmosphere.
In summary, Zamek Na Skale offers a blend of historical charm and natural beauty, providing a relaxing and picturesque retreat with commendable dining experiences and welcoming staff. While there are areas for improvement in cleanliness, maintenance and additional charges, the overall experience at this historical castle remains highly positive and memorable.
Categories
Guests consistently praise the hotel's delicious and varied breakfast, highlighting the wide selection of homemade and local dishes available in a buffet format. The breakfast experience is often enjoyed in beautiful settings, such as the orangery or the park, adding to the overall pleasant experience. Dinner at the castle also receives commendation for its quality and variety with many comparing it to fine dining. However, some guests noted occasional issues with the temperature and variety of dishes, albeit these did not significantly detract from the overall positive dining experience.
The rooms at Zamek Na Skale are appreciated for their cleanliness and tasteful decoration, offering a comfortable and cozy stay with soft pillows and comfortable beds. While the rooms vary in size, all are noted for their beautiful views and historical charm. Yet, some rooms, particularly those in the courtyard or additional buildings, may require updates. Despite this, the unique and historic setting of the accommodations adds to their overall appeal.
Cleanliness at the hotel generally receives positive remarks, particularly for the rooms and bed linens. However, there are recurring mentions of inconsistent housekeeping standards and areas needing better maintenance, such as dust, mold in bathrooms and worn-out carpets. Regular cleaning and attention to small details could improve the overall guest experience.
The staff at Zamek Na Skale are highly regarded for their friendliness and helpfulness, contributing significantly to a welcoming atmosphere. Guests frequently commend the professional and courteous service provided during their stay, although some noted a need for improved English language skills among certain staff members.
The spa is another highlight with guests enjoying the range of treatments, particularly Balinese and Thai massages, conducted by qualified staff. The spa area is described as clean and relaxing, though it could benefit from some updates and better maintenance to fully align with guests' expectations of a high-standard spa experience.
While the pool area, including a jacuzzi and sauna, contributes to the hotel's charm, reviewers repeatedly mention its small size and cold water, suggesting a need for improvements. The parking facilities are conveniently located but criticized for their additional fees, which many guests find excessive.
Families find Zamek Na Skale particularly welcoming with various child-friendly activities available, including a playground and games. The hotel's spacious family rooms and beautiful park surroundings make it an ideal destination for family trips. However, practical considerations such as additional charges for parking and meals could be optimized to enhance the family-friendly atmosphere.
In summary, Zamek Na Skale offers a blend of historical charm and natural beauty, providing a relaxing and picturesque retreat with commendable dining experiences and welcoming staff. While there are areas for improvement in cleanliness, maintenance and additional charges, the overall experience at this historical castle remains highly positive and memorable.
Former Castle Hotel
The building in which this historic hotel is housed today was built on the ruins of a knight's fortress on the Biała Lądecka River, which later became the foundations of the Renaissance mansion. Over the past 500 years it has changed ownership countless times, becoming home to great Slavic, Prussian, Welsh and French families. Due to its multicultural ownership, the castle was renovated many times, according to the style and preferences of each owner and the era they lived, resulting in the unique architectural mosaic it is today.
Historic Hotel
Named 'Castle on the Rock,' this property likely occupies a site with historical significance, possibly related to a former defensive structure or a prominent natural landmark.
Hotel for Honeymoon
This hotel offers a romantic retreat that captures the essence of a fairy-tale escape. The castle's unique charm and atmospheric setting seem to have captivated many hearts, crafting a perfect backdrop for romantic getaways. The staff is known for being very nice and helpful, enhancing the experience, especially for honeymooners.
Dog Friendly Hotel
This hotel is popular with guests booking pet-friendly hotels in the Klodzko Valley. It offers a unique castle experience, providing ample space for pets to roam and explore.
Romantic Hotel
Zamek Na Skale captures the essence of a fairy-tale escape with its unique charm and atmospheric setting. It provides a perfect backdrop for romantic getaways, with staff known for being very nice and helpful, enhancing the experience, especially for honeymooners.
Accessible Hotel
Offers unique accommodations in a castle setting. Provides a historical and visually interesting experience. Combines historical charm with modern accessibility.
4-Star Hotel
Located in Trzebieszowice, this hotel offers a unique experience in a castle setting. It features a restaurant, bar, and garden. It provides a blend of historical charm and modern amenities.
Hotel with EV Charging Stations
Hotel with Spa
Family Friendly Hotel
Hotel with Swimming Pool
Indoor Pool
Business Hotel
Hotel with Parking
EV charging stations
Hotel with Indoor Pool
Guest Reviews
Zamek Na Skale is nestled in an exceptionally tranquil and picturesque area, providing a serene escape from the hustle and bustle of city life. This beautifully situated castle lies in the heart of a sprawling and well-maintained park, complete with a babbling river and magnificent old-growth trees. Ideal for a relaxing retreat, the hotel's peaceful atmosphere is perfect for unwinding and leisurely walks in nature.
The location of Zamek Na Skale serves as an excellent base for exploring the Kłodzko Valley and surrounding attractions, including mountains, caves, gold mines and spas. Its proximity to the Czech border makes visits to destinations like Dolní Morava, Králický Sněžník and Javorník convenient. Guests have also noted the castle's historical charm and unique atmosphere with mentions of enjoyable nighttime tours and concerts.
In addition to its enchanting location, the hotel features friendly and helpful staff, contributing to the overall pleasant experience. Visitors appreciated the beautiful interiors and historical significance of the building, adding to the castle's allure. The combination of the scenic park, tranquil river and rich history makes Zamek Na Skale a perfect haven for relaxation and a strategic point for exploring the natural and cultural riches of the region.
The breakfast experience at Zamek Na Skale consistently receives high praise from guests. Many describe the breakfast as delicious, varied and exceptionally tasty with a wide selection of dishes that cater to diverse palates. The buffet format is particularly appreciated, offering abundant and high-quality options, including homemade and local dishes. Guests highlight the excellent organization and presentation, often noting the beautiful settings where breakfast can be enjoyed, such as the orangery, the courtyard or even outdoors in the park.
Guests appreciate the Polish-style breakfast and the presence of castle specialties like tasty dumplings. The breakfast is frequently described as rich and hearty with plenty to choose from, ensuring that there's something for everyone.
Despite the overwhelmingly positive feedback, a few reviews mention minor criticisms, such as repetition in the menu and occasional delays in replenishing hot dishes. However, these comments are rare and do not significantly detract from the overall positive sentiment.
In summary, the breakfast at Zamek Na Skale is highly regarded for its variety, taste and quality, enhancing the overall experience of staying at this beautiful property.
The reviews of the dinner at 'Zamek Na Skale' present a generally positive impression with many guests highlighting the delicious and varied meals provided. Diners enjoyed the castle dumplings and cabbage, which were noted as very tasty and the overall selection of meals at the buffet was described as wide-ranging and excellent. Several reviews rave about the high quality and great taste of the food, comparing it to a fine dining experience that is almost Michelin star quality.
The restaurant setting contributes to the pleasant dining experience with some mentioning the live music concerts as a welcome addition. Guests also appreciated the beautiful surroundings, further enhancing the ambiance of their meals.
However, not all comments were entirely positive. Some guests felt that the dinner offerings did not always meet the standards expected of a four-star hotel, citing issues with the temperature of the dishes and a lack of variety on certain days. One notable critique mentioned the absence of hot drinks included with dinner with only cold water provided.
Despite these drawbacks, the overall consensus is that the food at 'Zamek Na Skale' is delicious and satisfying with many guests leaving positive notes about the taste and presentation of both breakfast and dinner. With beautiful surroundings and the charm of dining in a castle, the dining experience at 'Zamek Na Skale' remains a highlight for many visitors.
The rooms at Zamek Na Skale have been praised for their cleanliness and tasteful decoration, creating a pleasant and comfortable atmosphere. Many guests have highlighted the comfortable beds with soft pillows, adding to a restful night's sleep. The spacious and stylishly decorated rooms, often boasting beautiful views of the surrounding area, add to the charm of staying in a historic castle setting.
Rooms vary significantly in size; some are noted to be large and well-appointed, while others are described as small but still cozy and aesthetically pleasing. Many guests have appreciated the sophisticated decor and unique atmosphere of the rooms. Cleanliness is generally well-maintained, although a few reviews noted issues with deeper cleaning and occasional dust.
Some rooms, especially those in the courtyard or additional buildings, received criticism for being outdated, small and not as well-maintained. Issues like cold temperatures, creaky beds and old or uncomfortable furniture were mentioned. Additionally, some guests experienced problems with the advertised room sizes and types of beds not matching reality.
Despite these issues, many reviewers enjoyed their stay, especially noting the clean sheets, large bathrooms with big showers and the rooms' overall pleasant atmosphere. The property's unique and historic setting adds to the experience, making it a memorable place to stay. However, guests seeking modern amenities and perfectly maintained rooms should temper their expectations.
The beds at 'Zamek Na Skale' receive mixed reviews. Guests have praised the comfortable mattresses and stylish wooden bed frames, highlighting that some beds provide a restful sleep. However, many reviews mention issues such as squeaky and creaky beds, worn-out or saggy mattresses and narrow bed sizes. Some double beds were reported to be two single beds pushed together, which caused discomfort. While some visitors appreciated the comfortable king-size beds, others found the beds old and uncomfortable with lumpy and soft mattresses. The soundproofing in the rooms, thanks to the thick castle walls, is noted positively, though the shortcomings in bed quality seem to undermine overall sleep quality for many guests.
Nestled amidst picturesque surroundings, Zamek Na Skale offers a blend of historical charm and natural beauty. Guests often commend the hotel for its beautiful surroundings and well-maintained park areas. Many reviews highlight the general cleanliness of the rooms, mentioning clean sheets, comfortable beds and soft pillows that contribute to a cozy stay. The pool is another positively noted feature, described as clean and atmospheric.
However, the hotel seems to struggle with maintaining consistent cleanliness standards, which some guests feel does not align with its 4-star rating. Issues such as widespread dust, cobwebs, stained bedspreads and the presence of dirt in various areas are frequently mentioned. Specific complaints include unpolished flooring, mold in the bathrooms and carpets that many feel need permanent replacement. There are also reports of the rooms being generally cold and an occasional musty smell.
The lack of regular cleaning is a recurring theme with some guests noting that rooms were not cleaned throughout their stay and various details needing attention, such as dirty curtains, armchairs and bathroom details like silicone. Instances of trash left by previous guests, hair on the bedding and towels and unclean locker rooms have been reported, along with concerns about the lack of supervision in the wellness area.
In summary, while Zamek Na Skale boasts beautiful surroundings and some comfortable amenities, the hotel's inconsistent cleanliness and maintenance issues detract from its overall appeal.
The guest reviews of Zamek Na Skale consistently highlight the hotel's staff as exceptionally friendly and helpful. Visitors frequently underscore the staff's courteous, smiling demeanor and their willingness to go above and beyond in ensuring a pleasant stay. The reception staff is often described as friendly and engaged, although there are mentions of some needing further training, specifically in English language skills.
Guests appreciate the attentiveness and professionalism of the waiting staff with particular praise for certain individuals who stood out due to their politeness and expertise. The hotel service during breakfast, lunch and dinner is noted for its high quality, contributing positively to the overall experience. Additionally, the bartender's professional service and the guide's informative tours receive commendation.
However, some reviews point out areas for improvement. Instances of slow or disorganized service were mentioned and there were occasional encounters with less professional or undertrained staff members. The cleaning staff's adherence to outdated standards also emerged as a point of concern. Despite these issues, the overall sentiment towards the staff remains positive with their friendly and helpful nature often mitigating any shortcomings.
In summary, the staff of Zamek Na Skale is largely seen as a significant asset to the hotel, contributing to a warm and welcoming atmosphere that many guests have appreciated.
The spa at Zamek Na Skale offers a range of treatments and services that guests find largely enjoyable and relaxing, particularly the Balinese and Thai massages, which many describe as superb and conducted by qualified staff. The spa zone itself is noted to be very nice with warm and clean facilities, including a jacuzzi, steam sauna and pool. Additionally, the spa treatments are highlighted as being very good and excellent, providing great value for money. Guests highly recommend the spa area for its relaxing ambiance and comprehensive range of offers.
However, there are some areas that could use improvement. Issues such as a slippery floor, exposed wiring, mold and peeling plaster next to the pool have been mentioned. The spa area, while clean, appears worn out and could benefit from updates and better functionality to accommodate the number of guests effectively. Some reviews point out the overpowering smell in the wellness zone, the cold temperature of the pool and problems with availability and lack of amenities like towels and robes.
Overall, the massages and treatments are a major highlight, ensuring unforgettable relaxation, but the facilities themselves could use some refinement to align more closely with the expectations of a high-standard spa experience.
Zamek Na Skale offers a pool experience that leaves room for improvement. Guests appreciate the inclusion of a pool, jacuzzi and sauna, describing the area as clean, atmospheric and friendly. The facility is highlighted as a nice addition to the hotel stay and some find it suitable for children. However, many reviews repeatedly mention the small size of the pool and the consistently cold water, which detracts from its usability. There are several concerns about the pool area, including slippery and falling-off tiles, a faint chlorine smell and occasional cloudiness. The steam sauna is reported to be malfunctioning or not heating adequately. Overall, while the pool area is a thoughtful amenity contributing to the hotel’s charm, it is clear that it would benefit greatly from some refreshing and essential repairs to meet guests’ expectations fully.
Zamek Na Skale offers a mixed experience when it comes to parking facilities. On the positive side, there is a large parking area available directly in front of the hotel, providing convenience and several options to choose from. Snow is regularly cleared around the parking area and there are plenty of parking spaces, even underneath the rooms. However, the significant downside is the parking fee, which many guests find to be excessive and an additional expense not included in the hotel's price. Fees range from modest to high, which some guests find particularly surprising and disappointing. The necessity of paid parking, especially for hotel guests, is mentioned frequently and is viewed as a major drawback. Despite this, many have no complaints about finding a parking spot, suggesting that availability is generally not an issue.
'Zamek Na Skale' is celebrated as an ideal destination for families due to its welcoming and family-friendly atmosphere. The hotel offers various activities that cater to children, including a playground and additional games, making it a particularly good place for kids. Families have enjoyed not only the pool and jacuzzi but also the concerts that provide entertainment for all ages, including young ones.
The hotel's beautiful surroundings are perfect for trips and exploring the Kłodzko Valley, offering a serene location for a peaceful family weekend. The garden adds to the charm of the place, providing a pleasant setting for both relaxation and play.
Accommodations at the hotel feature spacious family rooms which are comfortable for families traveling with children. Guests have mentioned the positive experience of spending time together as a family and have praised the family atmosphere that permeates the hotel.
Despite these positives, there are a few practical considerations. Parking incurs an extra charge and the castle tour fee applies to all, even children. While the meals are generally good, the selection could be improved to include more options suitable for children. Additionally, the breakfast is served in a separate building and there have been occasional service lapses, such as a significant waiting time for a child's meal.
Overall, 'Zamek Na Skale' comes highly recommended for families seeking a welcoming and activity-filled getaway with many guests expressing their intentions to return for future stays.
Zamek Na Skale, a Castle Hotel with a beautiful setup, seems to fall short of the expectations set by its 4-star rating. Despite its charming and picturesque location, many guests feel that the amenities and services offered do not live up to a four-star standard. Issues such as poor breakfast quality, creaking floors and inadequate room conditions have been highlighted, suggesting that the hotel's offerings are more appropriate for a 3-star rating. Basic elements expected from a 4-star establishment, such as prompt replacement of faulty items or providing additional amenities, appear to be lacking. Overall, while the setting is undeniably beautiful, the hotel does not meet the expectations of many guests who anticipate a higher level of service and facilities from a four-star hotel.
'Zamek Na Skale' caters well to business travelers with its reliable Wi-Fi suitable for business activities. The hotel features a well-equipped Business Center that offers essential services such as copying, faxing and printing. Additionally, guests can take advantage of multiple conference rooms, including a three-room meeting hall, which proves convenient for hosting business meetings and conferences. The location of 'Zamek Na Skale' is also noted as an advantage for business needs. However, it's worth mentioning that the Wi-Fi network in the office area could be stronger and some guests found the tours related to work conferences disappointing.
Zamek Na Skale offers several accessible features catering to guests with disabilities, enhancing their overall stay. The hotel provides a variety of handicapped accessible alterations, ensuring wheelchair access in public areas. Both the reception and guest rooms are designed to accommodate guests with mobility challenges. Guests also appreciated the easy accessibility to amenities such as the whirlpool and sauna, as well as an accessible steam sauna. However, it's worth noting that some guests highlighted the absence of an elevator with stairs to the rooms being relatively high, which could pose a challenge for some. Despite this, the facility's overall accessibility and the staff's dedicated efforts were positively recognized, making the hotel a viable option for travelers with disabilities.
Zamek Na Skale offers an indoor pool as part of its spa area, which includes a sauna. Guests have noted that while the pool is small and often referred to as mini, it is nonetheless clean and well-maintained. Some visitors have mentioned that the pool area could use some improvement and that the water can be cold at times. Despite these points, the pool remains a notable feature of the hotel's amenities.
Nestled in a picturesque landscape, Zamek Na Skale offers more than just accommodation; it is a remarkable journey into history. This historic castle, beautifully adapted to welcome guests, is meticulously preserved with respect for its monumental significance. Visitors can explore its original interior elements and stylish, Baroque-era decor through guided tours. The castle features a unique steel and glass roof over its courtyard, which sets the stage for stunning visual projections.
The extensive park surrounding the castle is perfect for leisurely walks and guests can enjoy additional amenities such as a swimming pool, jacuzzi and spa services. Evenings are particularly enchanting with live music concerts and piano performances filling the air with an ambiance of sophistication. The live music, coupled with light shows and the mesmerizing mapping of the castle's history, adds to its unique charm.
Frequent night tours and opportunities to learn from the well-told storytelling by the curator make the historical aspect of the visit memorable. The castle also hosts exciting events like classical concerts in the cellars and weekend music evenings, making it a great attraction for those interested in cultural history. With its rich past and exceptional atmosphere, Zamek Na Skale stands as a true gem, filled with almost a thousand years of history and a plethora of interesting stories waiting to be discovered.
Zamek Na Skale offers a romantic retreat that captures the essence of a fairy-tale escape. The castle’s unique charm and atmospheric setting seem to have captivated many hearts, crafting a perfect backdrop for romantic getaways. Whether it's dining by candlelight or enjoying a bed with a view, the hotel provides an ideal setting for couples. The staff is known for being very nice and helpful, enhancing the experience, especially for honeymooners. Evening concerts and candlelight performances contribute to the enchanting ambiance, making each stay memorable. With its quiet, relaxing atmosphere and wonderful evening programs, the castle proves to be a special place for romance.
Zamek Na Skale is highly accommodating for guests who wish to travel with their pets. Reviews highlight it as a pet-friendly place, where both dogs and their owners can relax comfortably. The hotel offers dog-friendly accommodation and is praised for its friendly attitude towards pets, ensuring that even senior dogs feel treated like royalty. A lovely curator lady with a charming dog named Paco adds to the welcoming atmosphere. However, not all experiences have been positive with mentions of straying dogs in the courtyard and a few instances of unfriendly behavior. Despite this, the overall consensus is that Zamek Na Skale is a fantastic place for guests with pets, offering numerous possibilities for a pleasant stay with their four-legged companions.
Location Show Map
Location
The location of Zamek Na Skale serves as an excellent base for exploring the Kłodzko Valley and surrounding attractions, including mountains, caves, gold mines and spas. Its proximity to the Czech border makes visits to destinations like Dolní Morava, Králický Sněžník and Javorník convenient. Guests have also noted the castle's historical charm and unique atmosphere with mentions of enjoyable nighttime tours and concerts.
In addition to its enchanting location, the hotel features friendly and helpful staff, contributing to the overall pleasant experience. Visitors appreciated the beautiful interiors and historical significance of the building, adding to the castle's allure. The combination of the scenic park, tranquil river and rich history makes Zamek Na Skale a perfect haven for relaxation and a strategic point for exploring the natural and cultural riches of the region.
Breakfast
Guests appreciate the Polish-style breakfast and the presence of castle specialties like tasty dumplings. The breakfast is frequently described as rich and hearty with plenty to choose from, ensuring that there's something for everyone.
Despite the overwhelmingly positive feedback, a few reviews mention minor criticisms, such as repetition in the menu and occasional delays in replenishing hot dishes. However, these comments are rare and do not significantly detract from the overall positive sentiment.
In summary, the breakfast at Zamek Na Skale is highly regarded for its variety, taste and quality, enhancing the overall experience of staying at this beautiful property.
Dinner
The restaurant setting contributes to the pleasant dining experience with some mentioning the live music concerts as a welcome addition. Guests also appreciated the beautiful surroundings, further enhancing the ambiance of their meals.
However, not all comments were entirely positive. Some guests felt that the dinner offerings did not always meet the standards expected of a four-star hotel, citing issues with the temperature of the dishes and a lack of variety on certain days. One notable critique mentioned the absence of hot drinks included with dinner with only cold water provided.
Despite these drawbacks, the overall consensus is that the food at 'Zamek Na Skale' is delicious and satisfying with many guests leaving positive notes about the taste and presentation of both breakfast and dinner. With beautiful surroundings and the charm of dining in a castle, the dining experience at 'Zamek Na Skale' remains a highlight for many visitors.
Rooms
Rooms vary significantly in size; some are noted to be large and well-appointed, while others are described as small but still cozy and aesthetically pleasing. Many guests have appreciated the sophisticated decor and unique atmosphere of the rooms. Cleanliness is generally well-maintained, although a few reviews noted issues with deeper cleaning and occasional dust.
Some rooms, especially those in the courtyard or additional buildings, received criticism for being outdated, small and not as well-maintained. Issues like cold temperatures, creaky beds and old or uncomfortable furniture were mentioned. Additionally, some guests experienced problems with the advertised room sizes and types of beds not matching reality.
Despite these issues, many reviewers enjoyed their stay, especially noting the clean sheets, large bathrooms with big showers and the rooms' overall pleasant atmosphere. The property's unique and historic setting adds to the experience, making it a memorable place to stay. However, guests seeking modern amenities and perfectly maintained rooms should temper their expectations.
Beds
Cleanliness
However, the hotel seems to struggle with maintaining consistent cleanliness standards, which some guests feel does not align with its 4-star rating. Issues such as widespread dust, cobwebs, stained bedspreads and the presence of dirt in various areas are frequently mentioned. Specific complaints include unpolished flooring, mold in the bathrooms and carpets that many feel need permanent replacement. There are also reports of the rooms being generally cold and an occasional musty smell.
The lack of regular cleaning is a recurring theme with some guests noting that rooms were not cleaned throughout their stay and various details needing attention, such as dirty curtains, armchairs and bathroom details like silicone. Instances of trash left by previous guests, hair on the bedding and towels and unclean locker rooms have been reported, along with concerns about the lack of supervision in the wellness area.
In summary, while Zamek Na Skale boasts beautiful surroundings and some comfortable amenities, the hotel's inconsistent cleanliness and maintenance issues detract from its overall appeal.
Staff
Guests appreciate the attentiveness and professionalism of the waiting staff with particular praise for certain individuals who stood out due to their politeness and expertise. The hotel service during breakfast, lunch and dinner is noted for its high quality, contributing positively to the overall experience. Additionally, the bartender's professional service and the guide's informative tours receive commendation.
However, some reviews point out areas for improvement. Instances of slow or disorganized service were mentioned and there were occasional encounters with less professional or undertrained staff members. The cleaning staff's adherence to outdated standards also emerged as a point of concern. Despite these issues, the overall sentiment towards the staff remains positive with their friendly and helpful nature often mitigating any shortcomings.
In summary, the staff of Zamek Na Skale is largely seen as a significant asset to the hotel, contributing to a warm and welcoming atmosphere that many guests have appreciated.
Spa
However, there are some areas that could use improvement. Issues such as a slippery floor, exposed wiring, mold and peeling plaster next to the pool have been mentioned. The spa area, while clean, appears worn out and could benefit from updates and better functionality to accommodate the number of guests effectively. Some reviews point out the overpowering smell in the wellness zone, the cold temperature of the pool and problems with availability and lack of amenities like towels and robes.
Overall, the massages and treatments are a major highlight, ensuring unforgettable relaxation, but the facilities themselves could use some refinement to align more closely with the expectations of a high-standard spa experience.
Pool
Parking
Family
The hotel's beautiful surroundings are perfect for trips and exploring the Kłodzko Valley, offering a serene location for a peaceful family weekend. The garden adds to the charm of the place, providing a pleasant setting for both relaxation and play.
Accommodations at the hotel feature spacious family rooms which are comfortable for families traveling with children. Guests have mentioned the positive experience of spending time together as a family and have praised the family atmosphere that permeates the hotel.
Despite these positives, there are a few practical considerations. Parking incurs an extra charge and the castle tour fee applies to all, even children. While the meals are generally good, the selection could be improved to include more options suitable for children. Additionally, the breakfast is served in a separate building and there have been occasional service lapses, such as a significant waiting time for a child's meal.
Overall, 'Zamek Na Skale' comes highly recommended for families seeking a welcoming and activity-filled getaway with many guests expressing their intentions to return for future stays.
4 Star
Business
Accessible
Indoor Pool
Historic
The extensive park surrounding the castle is perfect for leisurely walks and guests can enjoy additional amenities such as a swimming pool, jacuzzi and spa services. Evenings are particularly enchanting with live music concerts and piano performances filling the air with an ambiance of sophistication. The live music, coupled with light shows and the mesmerizing mapping of the castle's history, adds to its unique charm.
Frequent night tours and opportunities to learn from the well-told storytelling by the curator make the historical aspect of the visit memorable. The castle also hosts exciting events like classical concerts in the cellars and weekend music evenings, making it a great attraction for those interested in cultural history. With its rich past and exceptional atmosphere, Zamek Na Skale stands as a true gem, filled with almost a thousand years of history and a plethora of interesting stories waiting to be discovered.
Romantic
Dog Friendly
Yes, Zamek Na Skale has pool(s) that belong to one or more of the following categories: Indoor Pool.
Yes, a spa is available at Zamek Na Skale.
Yes, Zamek Na Skale welcomes dogs.
Yes, parking facilities are available at Zamek Na Skale.
No, Zamek Na Skale doesn't have a gym.
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