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Summary of reviewsZamek Na Skale stands out as a serene and picturesque retreat nestled in a beautifully maintained park, offering a perfect escape from urban life. Its charming historical ambiance, coupled with enchanting surroundings that include a tranquil river and magnificent old-growth trees, make it an ideal location for leisurely walks and relaxation. Additionally, its strategic position serves as a great base to explore the Kłodzko Valley and nearby attractions with its proximity to the Czech border making it convenient for cross-border excursions. The castle's historical charm is further enhanced by nighttime tours and concerts, creating a unique and memorable atmosphere for visitors.
Guests consistently praise the hotel's delicious and varied breakfast, highlighting the wide selection of homemade and local dishes available in a buffet format. The breakfast experience is often enjoyed in beautiful settings, such as the orangery or the park, adding to the overall pleasant experience. Dinner at the castle also receives commendation for its quality and variety with many comparing it to fine dining. However, some guests noted occasional issues with the temperature and variety of dishes, albeit these did not significantly detract from the overall positive dining experience.
The rooms at Zamek Na Skale are appreciated for their cleanliness and tasteful decoration, offering a comfortable and cozy stay with soft pillows and comfortable beds. While the rooms vary in size, all are noted for their beautiful views and historical charm. Yet, some rooms, particularly those in the courtyard or additional buildings, may require updates. Despite this, the unique and historic setting of the accommodations adds to their overall appeal.
Cleanliness at the hotel generally receives positive remarks, particularly for the rooms and bed linens. However, there are recurring mentions of inconsistent housekeeping standards and areas needing better maintenance, such as dust, mold in bathrooms and worn-out carpets. Regular cleaning and attention to small details could improve the overall guest experience.
The staff at Zamek Na Skale are highly regarded for their friendliness and helpfulness, contributing significantly to a welcoming atmosphere. Guests frequently commend the professional and courteous service provided during their stay, although some noted a need for improved English language skills among certain staff members.
The spa is another highlight with guests enjoying the range of treatments, particularly Balinese and Thai massages, conducted by qualified staff. The spa area is described as clean and relaxing, though it could benefit from some updates and better maintenance to fully align with guests' expectations of a high-standard spa experience.
While the pool area, including a jacuzzi and sauna, contributes to the hotel's charm, reviewers repeatedly mention its small size and cold water, suggesting a need for improvements. The parking facilities are conveniently located but criticized for their additional fees, which many guests find excessive.
Families find Zamek Na Skale particularly welcoming with various child-friendly activities available, including a playground and games. The hotel's spacious family rooms and beautiful park surroundings make it an ideal destination for family trips. However, practical considerations such as additional charges for parking and meals could be optimized to enhance the family-friendly atmosphere.
In summary, Zamek Na Skale offers a blend of historical charm and natural beauty, providing a relaxing and picturesque retreat with commendable dining experiences and welcoming staff. While there are areas for improvement in cleanliness, maintenance and additional charges, the overall experience at this historical castle remains highly positive and memorable.
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