5-Star HotelSummary of reviews related to the '5 Star' categoryHotel Residence Hebros has received mixed feedback regarding its star rating and service quality. Numerous guests suggest that the hotel does not meet the five-star standards, rating it closer to three stars or even lower. Reviewers have pointed out that the facilities expected in a five-star hotel are missing and the overall experience lacks the luxury and service level associated with such a rating.
The breakfast offered did not meet guests' expectations for a high-end hotel and the communication barrier with staff, especially regarding English proficiency, was noted as a drawback. Additionally, logistical challenges such as the absence of elevators to certain rooms and numerous stairs posed inconvenience. Guests felt neglected and mentioned that the service quality was not up to the five-star mark.
Unfortunately, the hotel appears to fall short of the high standards it aims to project, leaving guests feeling that the rating is not justified based on the provided amenities and overall service.
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