Tulum, Calle Polar entre Geminis Norte y Libra Norte20.214002,-87.456616(Show on Map)
8.1
Very Good
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+5 Photos
+ 3 Photos3
Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
Che Suites Tulum is highly regarded for its central location and warm ambiance, offering guests easy access to Tulum's vibrant downtown while maintaining a quiet and relaxing atmosphere. Guests appreciate the hotel’s proximity to dining and entertainment options, as well as key attractions and the ADO bus terminal, which facilitates exploration of the surrounding areas. Safety, particularly for solo female travelers, is a noted feature, adding to the hotel's appeal.
The spacious and modern accommodations are frequently praised for their comfort and cleanliness. Rooms come equipped with essential amenities such as air conditioning, private bathrooms, and large terraces, enhancing the overall experience. The blend of private and communal areas caters to a variety of preferences, making the suites both practical and inviting.
Cleanliness stands out as a considerable strength, with guests consistently noting the immaculate condition of the facilities and the prompt, efficient service provided by the staff. Communication through WhatsApp further enriches the guest experience, ensuring seamless interaction and support throughout the stay.
The staff at Che Suites Tulum receive significant accolades for their friendliness and attentiveness, often going the extra mile to ensure guests have a memorable stay. Communication barriers are easily overcome, contributing to a welcoming environment that feels like home.
The WiFi service presents a mixed experience, with strong connections reported in coworking spaces but some instability and weak signals in the rooms and certain common areas. Though the hotel has demonstrated responsiveness to these issues, further communication improvements could enhance guest satisfaction.
The pool facilities, including multiple outdoor pool areas and a rooftop jacuzzi, contribute positively to the guest experience. Guests frequently highlight the clean and inviting nature of the pools, which are complemented by modern common spaces and a peaceful courtyard. These amenities provide a tranquil retreat and are appreciated by those staying at the hotel, despite occasional maintenance concerns.
Overall, Che Suites Tulum offers a well-rounded experience with its excellent location, modern accommodations, superb staff, and inviting pool areas. While there is room for improvement in WiFi connectivity and pool maintenance, the hotel's overall value and attention to detail ensure a positive stay for visitors seeking to enjoy Tulum's lively spirit in a relaxed and comfortable setting.
Categories
Adult Only
Che Suites Tulum is an adults-only accommodation option that offers a comfortable and private stay. It provides a relaxing atmosphere and essential amenities for adult travelers seeking a tranquil experience.
Pool
Outdoor Pool
Outdoor Pool
Cheap
Room Types
Superior ApartmentThis apartment features a pool with a view. This spacious apartment comprises 1 living room, 2 separate bedrooms and 2 bathrooms with a shower and free toiletries. The apartment's kitchen, which features a refrigerator and kitchenware, is available for cooking and storing food. The air-conditioned apartment provides a flat-screen TV, a private entrance, a coffee machine, a seating area as well as garden views. The unit offers 2 beds.
Superior SuiteThis suite features a pool with a view. The suite has 1 bedroom and 1 bathroom with a shower and free toiletries. The suite features air conditioning and a wardrobe. The unit has 1 bed.
Superior SuiteThis suite's standout feature is the pool with a view. The suite has 1 bedroom and 1 bathroom with a shower and free toiletries. The suite features air conditioning and a wardrobe. The unit has 2 beds.
Superior ApartmentGuests will have a special experience as this apartment features a pool with a view. This spacious apartment is comprised of 1 living room, 2 separate bedrooms and 2 bathrooms with a shower and free toiletries. The apartment's kitchen, which features a refrigerator and kitchenware, is available for cooking and storing food. The air-conditioned apartment offers a flat-screen TV, a private entrance, a coffee machine, a seating area as well as garden views. The unit offers 2 beds.
Superior ApartmentGuests will have a special experience as this apartment provides a pool with a view. This spacious apartment includes 1 living room, 2 separate bedrooms and 2 bathrooms with a shower and free toiletries. The apartment's kitchen, which has a refrigerator and kitchenware, is available for cooking and storing food. The air-conditioned apartment offers a flat-screen TV, a private entrance, a coffee machine, a seating area as well as garden views. The unit has 2 beds.
Deluxe ApartmentGuests will have a special experience as the apartment features a pool with a view. This spacious apartment includes 1 living room, 1 separate bedroom and 2 bathrooms with a shower and free toiletries. The apartment's kitchen, which has a refrigerator and kitchenware, is available for cooking and storing food. The air-conditioned apartment offers a flat-screen TV, a private entrance, a coffee machine, a seating area as well as garden views. The unit has 2 beds.
Deluxe ApartmentGuests will have a special experience as this apartment provides a pool with a view. This spacious apartment is comprised of 1 living room, 1 separate bedroom and 2 bathrooms with a shower and free toiletries. The apartment's kitchen, which features a refrigerator and kitchenware, is available for cooking and storing food. The air-conditioned apartment offers a flat-screen TV, a private entrance, a coffee machine, a seating area as well as garden views. The unit offers 2 beds.
Guest Reviews
8.1
Very Good
Review Summaries
Location
Nestled in the heart of Tulum, Che Suites Tulum boasts an enviable location that guests repeatedly praise as excellent. Situated just a block from the main avenue, this hotel offers immediate access to Tulum's vibrant downtown, where guests can explore a plethora of dining and entertainment options. Despite its proximity to the lively center, the area remains pleasantly quiet, allowing guests to enjoy a relaxing retreat.
The spacious accommodations feature modern amenities and large terraces, contributing to a cozy and comfortable stay. The property is strategically placed within walking distance to the ADO bus terminal, making it easy for travelers to explore the surrounding areas. Visitors appreciate the centrality, noting that they can easily walk to key attractions, restaurants, and bars.
Safety is highlighted as a key attribute, providing peace of mind for all guests, including solo female travelers. The hotel also benefits from being close to the Che Tulum Hostel, enhancing the social aspect of the stay without sacrificing relaxation.
However, some guests mention noise concerns due to parties and loud music from the nearby hostel, which can continue deep into the night. Despite this occasional disturbance, the hotel's overall value, cleanliness, and attentive service ensure a positive experience for those looking to immerse themselves in the lively spirit of Tulum while enjoying comfortable and convenient accommodations.
Rooms
Che Suites Tulum offers a delightful accommodation experience, frequently praised for its spacious and appealing rooms. Guests highlight the comfort and modern design, noting that the rooms are well-equipped with essential amenities, including air conditioning, private bathrooms stocked with toiletries, and comfortable beds. The apartments exude charm with their beautiful design, featuring large living areas and terraces that provide a pleasant space for relaxation. Many reviews reflect the cleanliness and upkeep of the rooms, ensuring a pleasant stay. The property provides a perfect blend of privacy and communal areas, with exclusive suites offering both private and shared spaces. Overall, the accommodations are described as both practical and inviting, making them a highly recommended choice for those visiting the vibrant locale of Tulum.
Cleanliness
Che Suites Tulum is a well-regarded destination that earns high marks for its cleanliness and well-maintained accommodations. Guests consistently highlight the spacious and impeccably clean rooms that come fully equipped with all necessary amenities. The establishment's attention to detail leaves travelers feeling at home, with clean spaces and comfortable beds contributing to a luxurious experience. The central location in Tulum makes it convenient for exploring, while the peaceful area adds a layer of tranquility. The staff is frequently praised for their friendliness and promptness in addressing any needs, often communicating efficiently through WhatsApp. Despite a few reports of maintenance issues, many visitors find the overall quality of the facilities to be excellent, noting a very clean pool as an added benefit. In summary, Che Suites Tulum is celebrated for its cleanliness, exceptional service, and comfortable, modern accommodations.
Staff
Che Suites Tulum is renowned for its exceptional staff, whose friendliness and helpfulness consistently impress guests. Visitors frequently commend the attentive nature of the team, highlighting their willingness to go the extra mile to ensure a memorable stay. Communication is made easy through their proactive use of WhatsApp, facilitating seamless interaction, and providing all necessary information at one's fingertips. This modern approach fosters a sense of community among guests, making it easy to meet new people and partake in organized activities.
Many guests mention specific team members, such as Alejandra and Victoria, for their outstanding service and responsive assistance. The personal attention provided by the staff creates an atmosphere akin to the comfort and warmth of home, ensuring that language barriers do not diminish the welcoming experience. From the front desk to the kitchen, the staff deliver superb service across all touchpoints, maintaining excellent cleanliness and hospitality throughout the property. Their dedication to making guests feel at ease is a cornerstone of the positive experiences at Che Suites Tulum.
Wi-Fi
The WiFi at Che Suites Tulum receives mixed reviews, with a blend of positive and negative feedback from guests. Many commend the strong internet connection, especially highlighting that the coworking space offers top-notch access. However, several guests express dissatisfaction with the WiFi in both rooms and some common areas, citing weak signals and instability. It appears that the internet tends to perform better during off-peak times, but becomes noticeably slow after 9 am. There have been instances where the WiFi has gone down for hours or required intervention after guest complaints. While the hotel has shown the ability to resolve these issues, communication regarding such problems has room for improvement.
Pool
Che Suites Tulum receives mixed reviews concerning its pool facilities, with a notable emphasis on positive experiences. Guests frequently highlight the pool as a clean and well-maintained feature that contributes significantly to a relaxing and tranquil environment. The surrounding areas, including a pleasant courtyard and spacious modern common spaces, complement the pool, making it an inviting spot for sunbathing and unwinding. While some guests find the pool beautiful and the overall facilities modern, there are occasional mentions of the pool and jacuzzi needing better maintenance. Despite this, the pool remains a valued element of the experience, offering a calm retreat for those staying at the hotel.
Outdoor Pool
Che Suites Tulum offers a range of inviting outdoor pool areas that have been well-received by guests. The property boasts multiple swimming pools, each described as clean and very nice. The shared pool in the yard is noted for its tranquil and pleasant atmosphere, adding a calming touch to the stay. Additionally, the rooftop features an appealing jacuzzi, which guests have found to be a nice benefit. The suites side of the hotel promises a calm and comfortable environment, enhanced by easy access to both the pool and the jacuzzi. For those seeking a touch of privacy, there is a beautiful terrace equipped with a private spa and a hammock, creating superb semi-private outdoor spaces for relaxation. Overall, the pools and accompanying amenities contribute positively to the guests' experience at the hotel.
FAQ
Yes, Che Suites Tulum has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Che Suites Tulum.
No, Che Suites Tulum doesn't allow dogs.
No, parking facilities aren't available at Che Suites Tulum.
