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Kai Tulum

Tulum , Carretera A Tulum - Boca Paila Km 0.5 (Show on Map)

8.1

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsKai Tulum is a stunning beachfront hotel located conveniently near the Tulum ruins, offering easy access on foot. Guests love the beautiful views of the ocean and appreciate the quieter end of Tulum Beach it is located on. The hotel is well designed with comfortable rooms and cottages and parking is available. The beach is right at your doorstep and access to beach clubs is convenient. The hotel offers a fantastic experience with its spacious and beautifully decorated rooms, some of which are beachfront. The furnishings are lovely and the beds are very comfortable. The hotel's cleaning staff is exceptional and ensures that the property, rooms and beaches are clean every day. Kai Tulum boasts a great staff with many guests writing positively about the helpfulness and kindness of the hotel's employees. Kai Tulum is an ideal family-friendly hotel that accommodates children excellently. The hotel boasts very comfortable beds with many guests complimenting their restful night's sleep. Kai Tulum boasts a magnificent location on a white sandy beach, making for a dream-like stay in a beautiful facility. The hotel exudes boho Tulum vibes and provides a lovely escape from the hustle and bustle of daily life. Kai Tulum boasts a beautiful beachfront location with lovely, well-decorated cabanas. Overall, Kai Tulum is an amazing place to stay and an excellent option for those looking for a beach escape without the noise and crowds of other areas.
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Categories

Luxury Hotel

Beachfront Hotel

Hotel near The Beach

Hotel for Honeymoon

Family Friendly Hotel

Romantic Hotel

Hotel with Parking

Small Hotel

4-Star Hotel

Room Types

King Suite with Ocean View King Suite with Ocean View.

King Suite Garden View Suite with Garden View.

Suite Two Double Beds W/Partial Ocean View Boasting a private entrance, this air-conditioned suite features 1 bedroom and 1 bathroom with a shower and a hairdryer. The suite has a minibar, a seating area, a wardrobe as well as a terrace with sea views. The unit has 2 beds.

King Suite with Partial Ocean View Boasting a private entrance, this air-conditioned suite includes 1 bedroom and 1 bathroom with a shower and a hairdryer. The suite offers a minibar, a seating area, a wardrobe as well as a terrace with sea views. The unit has 1 bed.

Suite Oceanfront King Featuring a private entrance, this air-conditioned suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a shower and a hairdryer. The suite provides a minibar, a seating area, as well as a terrace and a balcony. The unit offers 2 beds.

GARDEN ROOM KING Boasting a private entrance, this air-conditioned bungalow comes with 1 bedroom and 1 bathroom with a shower and a hairdryer. The bungalow features a minibar, a seating area, as well as a terrace and a balcony. The unit has 1 bed.

Junior Suite with Garden View This spacious suite features 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. The suite has air conditioning, a private entrance, a seating area as well as a terrace with garden views. The unit has 1 bed.

Double Room with Terrace The hot tub and spa bath are the standout features of this double room. The spacious double room provides air conditioning, a private entrance, a terrace with sea views as well as a private bathroom featuring a shower. The unit offers 2 beds.

Superior Suite with Sea View This suite's standout features are the hot tub and spa bath. This spacious suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. The suite provides air conditioning, a private entrance, a minibar as well as a terrace with sea views. The unit offers 1 bed.

About Kai Tulum

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Guest Reviews

8.1

Very Good

Location

Kai Tulum is a beachfront hotel conveniently located near the Tulum ruins, offering easy access on foot. Guests love the beautiful views of the ocean and appreciate the quieter end of Tulum Beach it is located on. The hotel is well designed with comfortable rooms and cottages and parking is available. Restaurants and cafes are just a short walk away, but the hotel is far enough away from the strip to offer a peaceful stay. The beach is right at your doorstep and access to beach clubs is convenient. Some guests found it a little far from town, though that also means fewer crowds and a quieter atmosphere. Overall, the location of Kai Tulum is amazing, making it an ideal place to stay and an excellent option for those looking for a beach escape without the noise and crowds of other areas.

Breakfast

Guests had mixed reviews about the breakfast at Kai Tulum. While some found it lovely and healthy, others felt that it should have been included in the room rate. The restaurant offered a varied menu with very good but slightly expensive dishes. Some guests were disappointed with the quality of coffee and others were frustrated with the long wait time for their meals. Guests suggested that complimentary breakfast or drinks/snacks would have added more value to their stay. Despite the negative feedback, some guests praised the restaurant for serving very good food with fair prices. Overall, the hotel could improve the breakfast experience by offering more options, providing better-quality coffee and considering including breakfast in the room rate.

Dinner

If you're staying at Kai Tulum and looking for some dinner options, you might want to explore some of the nearby beach restaurants instead. Guests have reported a lack of atmosphere in the hotel restaurant with some even saying the food was inedible. Pricing at the hotel restaurant is also noted as being very expensive with a limited menu. However, for those who do dine at the hotel restaurant, the food is often described as delicious and of high quality. The grilled tuna and fish tacos are especially recommended. The problem seems to be with the service and execution, including a lack of English-speaking servers and pushy waiters demanding tips or overcharging. Overall, though, guests who choose to dine at the hotel often give high marks for the quality and tastiness of the food.

Rooms

Kai Tulum offers a fantastic experience with its spacious and beautifully decorated rooms, some of which are beachfront. The furnishings are lovely and the beds are very comfortable. The hotel offers both bungalow-style and apartment-style accommodations that are well-maintained and clean. The bathrooms are well-equipped and have a luxurious feeling with some even having an outdoor shower. Guests wake up to the sound of birds, which adds to the ambiance of the place. Some guests have mentioned small maintenance issues, such as creaky floors or leaky toilets, but these are minor compared to the overall comfort and style of the rooms. The location of the hotel is perfect for those who prefer being near the beach and want to relax in a comfortable and stylish setting.

Beds

Kai Tulum boasts very comfortable beds with many guests complimenting their restful night's sleep. Some guests noted that the beds may be a bit small for two adults, but overall the beds were great. The rooms themselves were also beautiful, cosy and spotless with daily cleaning. Even for those guests staying in cabanas, the beds were good quality. Although some guests noted that there were only a few comfortable beds in the high-end hotel, the beds that were comfortable were exceptional. In addition, some guests were lucky enough to stay in a spectacular villa with a beautiful bathroom, perfect for ultimate comfort. With helpful amenities such as pillow menus and mosquito netting, staying in Kai Tulum will not disappoint.

Cleanliness

Kai Tulum is a stunning hotel with beautiful and well-maintained villas, designed elegantly for a comfortable stay. The location is perfect with a serene and clean beach for endless relaxation. The hotel's cleaning staff is exceptional and ensures that the property, rooms and beaches are clean every day. Guests can wake up to the sound of the waves crashing as the bungalows are located right by the beach. Despite a few minor issues like dirty towels or intermittent electricity and WiFi, the hotel staff works tirelessly to maintain the cleanliness of the property. The rooms are spotless, bug-free and stylishly furnished for a comfortable stay. Some guests found the housekeeping service to be unreliable, but overall, the cleaning crew does an excellent job. Though the hotel charges a penalty for stained towels or bed linen, which guests found unreasonable, it did not dampen their experience of staying in a gorgeous and sparkling clean hotel.

Staff

Kai Tulum boasts a great staff! Many guests have written positively about the helpfulness and kindness of the hotel's employees, most notably those working in the restaurant. Whether it's at breakfast or dinner, customers are well attended to and and the waiters are friendly. The reception desk is also helpful, always available and accommodating guests' needs. Guests are impressed with the professionalism of the staff in general. Some guests had issues with certain members not being approachable or too insistent on tips, but the majority of the staff are attentive, accommodating and willing to help. Communication is easily done through WhatsApp with the management quickly addressing any questions or concerns. However, some guests note that the staff at the hotel's restaurant and on the beach could be more responsive and better trained. Despite this, most guests appreciate the service and attention to detail with guests at the beach chairs staying well served. Overall, the staff at Kai Tulum is friendly with some exceptions and willing to make guests feel welcome and at home on the beautiful property.

Beach

If you're looking for a beachfront hotel in Tulum, Kai Tulum is definitely a great choice. Despite the issue with seaweed during certain months, the beach is beautiful and serene. Guests loved the location right on the beach with easy access to the sand and ocean. The hotel also offers great facilities at the beach area, including a beach club and lovely beach hut. The private beach is also a plus. The rooms are stylish and comfortable with amazing views of the ocean. The hotel has a perfect location, making it easy to visit nearby spots and go scuba diving. The beach may not be perfect all year round, but during the high season, it is definitely worth a visit.

Parking

Kai Tulum offers parking for guests, although some have found it challenging to get to due to the one-way road and ongoing road works. However, once you arrive, parking is plentiful and free, which is a real plus in this area. The parking area is spacious, although some guests have noted that shaded spots are reserved for hotel staff. Additionally, some guests have received mixed messages from hotel employees regarding parking fees, causing confusion. However, overall, the parking situation at Kai Tulum seems to be satisfactory with many guests appreciating the convenience of free and ample parking.

Family

Kai Tulum is an ideal family-friendly hotel that accommodates children excellently. The staff are very accommodating, especially with kids. Many parents have had a great moment in family with their young ones. For instance, a couple with their 11-month-old baby felt very comfortable during their stay. Also, a guest made a special booking and payment for an 8-year-old child. The hotel could provide more offerings, for example, a child's car seat, as it is a family-oriented place. However, the hotel could improve its communication, as some guests were not notified of certain changes. For instance, a family had to change rooms urgently in the middle of the night with no forewarning. Additionally, a guest had to pay twice for a family room since the hotel charged the credit card twice. Overall, traveling with kids is made easy at Kai Tulum and it is definitely a child-friendly hotel.

4 Star

Kai Tulum boasts a magnificent location on a white sandy beach, making for a dream-like stay in a beautiful facility. While the restaurant menu is somewhat limited and some servers may struggle with speaking English, the unique bungalows and proximity to the archaeology zone make up for any small shortcomings. The hotel exudes boho Tulum vibes and provides a lovely escape from the hustle and bustle of daily life. The property is affordable and accompanied by amazing staff. While some may find the hotel a little bit expensive, it is still a great stay and not your typical Four Seasons.

Luxury

Kai Tulum is a luxury boutique hotel that offers magnificent accommodations on a beach with extremely white sand. Guests expect pure luxury and quality and the bungalows exceed expectations by being clean, spacious and feature stunning sea views with stylish decor. The bathrooms are exceptionally well-kept and the location and exclusivity of the hotel are unmatchable. However, some guests feel that the hotel's price tag does not match the provided service or facilities. They suggest that some simple services should be included in the hotel's price, such as more comfortable beds, which are limited to only a few. The management also needs to be changed to match the hotel's price tag. Everything comes at an additional cost and the hotel does not run as smoothly as guests expect in this price category.

Beachfront

Kai Tulum boasts a beautiful beachfront location with lovely, well-decorated cabanas. The hotel is situated at the quieter end of Tulum Beach, providing a serene atmosphere. Guests couldn't get enough of the stunning, white sandy beach right in front of the hotel, as well as the proximity to the Tulum archaeological site. The beachfront bungalows were described as superb, comfortable and clean with some even having direct views of the ocean. The location was deemed ideal for its great beachfront and distance from the busy tourist areas. Despite some noise from the beachfront restaurant, guests still appreciated the unbeatable ocean views and the sound of the waves. Overall, Kai Tulum's beachfront location was a major highlight for guests' stay.

No, Kai Tulum doesn't have any pool.

No, a spa isn't available at Kai Tulum.

No, Kai Tulum doesn't allow dogs.

Yes, parking facilities are available at Kai Tulum.

No, Kai Tulum doesn't have a gym.

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