Tulum, Av. Cobá Sur, Región 014, Súper manzana 001, manzana 004, Lote 00120.205964,-87.45084(Show on Map)
8.2
Very Good
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Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
Naala Tulum receives high praise for its strategic and central location, which is conveniently positioned between Tulum's bustling town center and its picturesque beaches. Guests appreciate the easy access to cafes, restaurants, shops, a large supermarket, Playa Paraiso, Tulum ruins and various cenotes, making it a hub for sightseeing and excursions. The atmosphere is peaceful yet central with relaxing spaces like a rooftop pool and lush garden adding to the charm.
Guests have mixed feelings about the breakfast, noting the rooftop location and pleasant view but finding the quality and variety lacking. Despite this, the positive highlights include delicious fresh fruit and made-to-order omelettes, although quicker service and better organization could improve the experience.
For dinner, Naala Tulum delivers a generally favorable impression. The food quality is often described as delicious and excellent, especially dishes like grilled fish and salmon. The on-site Italian restaurant Casa Sofia receives special mention for its quality and value. While some guests find the restaurant menu lacking in variety and the prices relatively high, overall, the dining experience, including room service, is positively received.
The rooms are consistently praised for their spaciousness, cleanliness, modern design and comfortable amenities, including large bathrooms and cozy furniture. Daily cleaning maintains the rooms in pristine condition, adding to the overall ambiance with serene views from balconies. Minor critiques include occasional darkness, insufficient storage and noise issues due to construction or poor sound insulation.
Exceptional cleanliness is a standout feature with guests frequently mentioning the immaculate conditions maintained by a dedicated housekeeping staff. The rooms, common areas and facilities are described as spotlessly clean, contributing to a modern and inviting atmosphere throughout the property.
The staff at Naala Tulum are commended for their friendliness and helpfulness with many individuals, including front desk personnel and housekeeping, receiving special recognition for their attentive and polite service. The staff's dedication and efficient handling of requests significantly enhance the guest experience.
Wi-Fi connectivity at Naala Tulum is a mixed experience with many guests reporting good to excellent connections, particularly in public areas. However, some face issues with intermittent connections and slow speeds, especially in individual rooms.
The rooftop pool is a significant attraction, praised for its beauty, ambiance and well-maintained conditions. Guests enjoy the spectacular views, spacious lounging areas and overall serene environment, making it a perfect spot to unwind. Occasional mentions of loud music are minor drawbacks.
Parking options are varied with secure underground parking available for a fee and free street parking options. The secure and convenient underground parking, despite its higher cost, is appreciated by many guests for its peace of mind and ample space.
Naala Tulum is highly regarded for its family-friendly atmosphere, accommodating staff and range of amenities catering to travelers with children. Families appreciate the spacious rooms, multiple swimming pools and a safe, serene environment suitable for their needs, despite some minor inconveniences like insufficient kitchen utensils.
Finally, the beds at Naala Tulum are frequently highlighted as a major comfort with guests describing them as very comfortable and a key highlight of their stay. Overall, Naala Tulum offers a versatile, comfortable and inviting experience for travelers seeking to enjoy both the vibrant town and serene beaches of Tulum.
Categories
Family
Features comfortable accommodations and a central location, offering a convenient base for exploring Tulum's attractions. The hotel's amenities and proximity to local sites make it a practical choice for families seeking adventure.
Business
Located on Avenida Coba Sur, Naala Tulum offers convenient access to transportation and business destinations. While specific business amenities are not detailed, its central location may be beneficial for business travelers.
Pool
Outdoor Pool
Free Wi-Fi
Parking
4 Star
Outdoor Pool
Sustainability Journey
Room Types
Deluxe King RoomThis double room's standout feature is the rooftop pool. Offering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with streaming services, a private entrance, a minibar, a wardrobe as well as city views. The unit offers 1 bed.
Deluxe Quadruple RoomThis quadruple room features a rooftop pool. Featuring free toiletries, this quadruple room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned quadruple room features a flat-screen TV with streaming services, a private entrance, a minibar, a wardrobe as well as city views. The unit has 2 beds.
Two-Bedroom ApartmentThis apartment features a rooftop pool. This spacious apartment comprises 1 living room, 2 separate bedrooms and 2 bathrooms with a shower and free toiletries. The well-equipped kitchen features a refrigerator, kitchenware, an oven and a microwave. The air-conditioned apartment provides a flat-screen TV with streaming services, a private entrance, a minibar, a coffee machine as well as garden views. The unit offers 3 beds.
King Room with TerraceThis double room features a balcony, private entrance, minibar and Alexa-virtual assistant.
Twin Room with TerraceThis twin room has a balcony, minibar,tile/marble floor and Alexa-virtual assistant.
Standard King RoomThis double room's special feature is the rooftop pool. This air-conditioned double room includes a flat-screen TV with streaming services, a private bathroom as well as a balcony with city views.
About Naala Tulum
Registry or License or Notification Number: 009007001666/2025
Guest Reviews
8.2
Very Good
Review Summaries
Location
Naala Tulum's location stands out for its strategic positioning between Tulum's bustling town center and its picturesque beaches. Guests appreciate the convenience of having cafes, restaurants and shops within walking distance, making it easy to explore local attractions. The hotel is particularly praised for its proximity to a large supermarket, making it ideal for extended stays. Although the beach isn't directly adjacent, it's accessible via a short bike or taxi ride. This central location also offers quick access to Playa Paraiso, Tulum ruins and various cenotes, making it a hub for sightseeing and excursions.
The atmosphere around the hotel is generally described as peaceful, set back from the main road yet still feeling central. This blend of tranquility and accessibility provides a respite from the hustle and bustle of busy tourist areas, while still being a short distance to everything guests may need. The rooftop pool and lush garden add to the charm, offering relaxing spaces to unwind after a day of exploring.
While some guests noted that the beach and certain attractions require either a bike or car to reach, many found the benefits of the location—such as the ease of navigation to both the town and beach and the wealth of nearby dining options—well worth it. Overall, Naala Tulum's position makes it a versatile choice for travelers looking to experience both the vibrant downtown and the serene beaches of Tulum.
Breakfast
The breakfast offering at Naala Tulum Hotel appears to be a mixed experience for guests. While some appreciate the rooftop location and pleasant view, others find the quality and variety of the breakfast lacking, especially for the price. Positive remarks highlight the delicious fresh fruit, made-to-order omelettes and dedicated staff. The breakfast buffet’s limited and repetitive selection, slow service and occasional shortage of items after 9:30 AM, however, can be disappointing for many. A few guests recommend the à la carte options while suggesting to skip the breakfast inclusion due to its high cost relative to its value. Overall, while there are good elements, the breakfast experience could benefit from more variety, quicker service and better organization to meet the standards expected at this price point.
Dinner
The reviews for dinner at Naala Tulum reflect a mixed experience but highlight several positive aspects that prospective guests should consider. Guests generally had favorable impressions of the food quality with many describing it as delicious, tasty and excellent. Noteworthy dishes like the grilled fish and salmon were specifically praised. The hotel restaurant offers reasonable prices for both the food and drinks, which adds to the overall dining satisfaction.
Additionally, guests enjoyed the on-site Italian restaurant, Casa Sofia, which is frequently mentioned as a high-quality dining option with good value. The hotel also provides good recommendations for nearby dining options and assists with dinner reservations. For those who prefer convenience, Naala Tulum's room service is deemed a good alternative.
However, there are some drawbacks mentioned in the reviews. The absence of evening catering service and the early closing time of the restaurant can be inconvenient for guests. The restaurant's menu lacks variety and some guests found the prices relatively high. Limited breakfast options and occasionally chaotic service were also noted.
Despite these issues, the overall feedback underscores that Naala Tulum offers satisfying dining experiences with excellent service and tasty food. The presence of nearby dining options like Casa Sofia further enhances the culinary appeal for guests.
Rooms
At Naala Tulum, guests have consistently praised the hotel's accommodations for their spaciousness, cleanliness and modern design. The rooms are particularly noted for their large, well-appointed bathrooms and comfortable furniture, including some truly massive and comfortable beds. Daily cleaning service ensures that the rooms remain in pristine condition, while stylish decorations and modern amenities, such as TVs with Netflix, add a touch of luxury.
Balconies offer serene views of the garden or pool, enhancing the overall ambiance. Many guests found the rooms to be cozy and inviting, perfect for relaxing after a day of exploring Tulum. Some rooms even have a unique boho-chic vibe that adds to the hotel's charm.
While the majority of reviews are overwhelmingly positive, a few guests pointed out areas for improvement, such as the rooms being occasionally dark or lacking sufficient storage space. Some also mentioned noise issues due to construction or poor sound insulation.
Overall, staying at Naala Tulum promises a comfortable and aesthetically pleasing experience with spacious and well-maintained rooms, although a few minor issues might come up depending on room location and timing.
Beds
The beds at Naala Tulum have received overwhelming praise for their comfort and quality. Guests frequently describe them as very comfortable with top-notch bedding often cited as a highlight of their stay. Many found the beds to be super comfy, spacious and likened sleeping in them to resting on a cloud. This aspect significantly contributed to their overall positive experiences at the hotel.
While the majority praised the softness and coziness of the mattresses, a few guests noted that the beds were too soft for their liking, indicating a preference for firmer support. Some also mentioned that the beds could be too small for two people, though the general consensus leaned towards them being large and luxurious.
In summary, Naala Tulum seems to excel in providing exceptionally comfortable and high-quality bedding, making it a standout feature among guests despite minor preferences for mattress firmness.
Cleanliness
Naala Tulum consistently receives high praise for its exceptional cleanliness with frequent mentions of the hotel being "very clean," "spotlessly clean," and "impeccable cleanliness." Guests appreciate the "clean and comfy rooms," which are "cleaned daily," ensuring a fresh environment. The housekeeping staff is highlighted for their thoroughness and dedication, often working behind the scenes like "ninjas" to maintain the rooms' pristine condition. Common areas and facilities are also well-maintained, contributing to an overall clean and inviting atmosphere throughout the property.
The rooms are described as "spacious," "beautiful," and "comfortable," with luxurious sheets that enhance the stay. Guests also appreciate additional amenities such as a clean pool and lovely rooftop garden area. The entire hotel exudes a modern, well-kept ambiance, reinforcing the high standards of cleanliness upheld by the staff.
While there are minor critiques concerning occasional lapses in room servicing and specific areas that could use improvement, the general consensus remains overwhelmingly positive. The consistent cleanliness, coupled with a friendly and accommodating staff, makes Naala Tulum a commendable choice for travelers prioritizing a hygienic and pleasant hotel experience.
Staff
The reviews for 'Naala Tulum' consistently highlight the exceptional friendliness and helpfulness of the hotel's staff. Guests frequently commend individuals like Eliseo, Keyla, Emmanuel, Francisco and Jonathan, indicating personalized and attentive service. The front desk, including receptionists like Darlene and Jezabel, received special recognition for their welcoming attitude and efficient assistance during check-in and check-out.
The staff is noted for being extraordinarily accommodating, polite and available, ensuring guests' needs are met promptly and courteously. The cleaning staff, waitstaff at the poolside bar and café attendants are mentioned for their constant smiles and readiness to assist. Even during room changes or addressing issues like mattress replacements, staff members acted swiftly and courteously.
Despite a few isolated comments regarding less friendly individuals and inconsistent service, the overwhelming sentiment points to a team that is dedicated, kind and eager to enhance the guests’ experience. The mixture of attentive service, efficient handling of requests and a generally positive attitude contributes significantly to the pleasant and relaxing atmosphere at Naala Tulum.
Overall, guests feel well-cared for and appreciate the meticulous care demonstrated by all levels of staff, from the reception to maintenance, making stays at Naala Tulum enjoyable and memorable.
Wi-Fi
Naala Tulum offers a mixed bag when it comes to Wi-Fi connectivity. Many guests highlighted positive experiences with the hotel's Wi-Fi, mentioning good, very good and even excellent connections, particularly in public areas and with amenities like Netflix and Spotify working seamlessly. Some guests found the Wi-Fi stable and strong enough for regular use, giving a reliable experience for general internet browsing and WhatsApp communication with reception, which was deemed an innovative and efficient idea.
However, the Wi-Fi seemed to fall short for others. Issues of intermittent connection, slow speeds and consistent dropouts were commonly noted. For some, the Wi-Fi was virtually unusable, especially problematic for those needing a stable connection for work or streaming services. Specific areas like individual rooms faced significant challenges with connections being unreliable or completely absent at times.
Overall, while some guests had a satisfactory experience with the Wi-Fi, others found it a major inconvenience. If a robust internet connection is crucial, it might be wise to manage expectations or be prepared for potential connectivity issues during your stay.
Pool
Naala Tulum's rooftop pool consistently receives praise for its beauty and ambiance. Guests frequently describe it as very lovely, magical and well-maintained. The rooftop setup, complete with swimming pools and lounging areas, offers spectacular views, including those of the sunset, making it an ideal spot to unwind. The infinity pool and its tasteful decor add to the rooftop’s charm, providing a serene environment for relaxation.
Reviewers appreciated the spaciousness and cleanliness of the pool area, which features many sun loungers, Balinese beds and hammocks. The rooftop terrace, often mentioned as beautiful and superb, is highlighted as a perfect place to relax. Many guests found the pool facilities to be both impressive and well-equipped, noting the presence of a rooftop café and bar area for added convenience.
Several guests also pointed out the delightful atmosphere created by ambient music and overall peace, despite occasional mentions of loud DJ music. Overall, the rooftop pool at Naala Tulum stands out as a significant attraction, contributing greatly to the positive experiences of its guests.
Parking
Accommodation at Naala Tulum offers a variety of parking options, catering to different needs. Guests appreciated the presence of secure parking facilities and the ample space provided for vehicles. Secure, underground parking is available, ensuring peace of mind for those traveling with their cars.
For those looking for cost-effective solutions, free street parking is an option around the premises. However, it is worth noting that many reviewers mentioned that parking within the hotel comes with a daily fee, typically around $10, which some guests found on the higher side. Despite this, the convenience and security of the private underground parking were highly valued.
Additionally, the parking lot is spacious and specific for guests, providing ample room for cars. The underground option, although involving an extra charge, was praised for its security and convenience with some visitors noting that it was easy to find and access.
While some guests felt that the parking fees should be included in the room price, the clear communication about these charges beforehand was appreciated. For travelers preferring free options, some found success parking in front of the hotel without extra cost.
In summary, Naala Tulum offers various parking choices, balancing between free street parking and a secured, paid underground facility that caters well to guest requirements. Despite the additional charge for the underground parking, its security and convenience were highlighted positively by many visitors.
Family
Naala Tulum is frequently praised for its family-friendly atmosphere and accommodating staff, making it an excellent destination for travelers with children. This family-run hotel provides spacious family rooms and a range of family-focused amenities, including babysitting services and baby facilities. Children particularly enjoy the multiple swimming pools and the verdant courtyard gives the feeling of being closer to nature. Guests have the option to enjoy family events on-site and find solace in a quiet, safe environment suitable for families.
Although the hotel is a short distance from town and the beach, there's a variety of tourist-friendly restaurants nearby. It serves as a good base for excursions and visits to local cenotes. Families commend the hotel for preparing packed lunches for their outings and appreciate the family storm shelter rooms, which add to the sense of security. While some reviews mention encountering noise from other guests or the need for a dedicated children’s pool, the overall consensus is that Naala Tulum provides a welcoming and comfortable stay for families with plenty of activities to engage children.
Despite minor inconveniences like insufficient kitchen utensils or towels, many families report having an amazing time. The family-oriented focus of the hotel, combined with a serene and safe setting, makes it an attractive option for those traveling with kids.
4 Star
Naala Tulum is a modern and stylish hotel that offers a high-level four-star experience. The beautifully designed rooms and structures, along with well-maintained hotel surroundings and facilities, create an inviting environment for guests. The decor is contemporary and tastefully executed, blending perfectly with Tulum's charm.
Despite some criticisms about the breakfast buffet options being limited for a four-star rating, the overall service quality, friendliness and helpfulness of the staff are consistently praised. The hotel's pool area is quite new, well-maintained and contributes to the relaxing atmosphere guests can enjoy.
Located 1.5 kilometers from Tulum's city center and 3 kilometers from the beaches, Naala Tulum provides good value for money and captures the essence of Tulum. The high-quality services and amenities, clean and modern rooms and excellent facilities ensure a pleasant stay.
While some guests felt that certain aspects could improve to fully meet the four-star level, the hotel consistently meets expectations for its rating, offering great value for money and excellent service. Naala Tulum is highly recommended for a family stay and it certainly deserves its four-star rating.
Business
Naala Tulum appears to be a commendable choice for business travelers, offering several appealing amenities and services suited to a professional stay. The hotel's business meeting spaces are described as stylish and efficient, making it a favorable spot for hosting meetings. Business amenities are reportedly good with a business center equipped with Wi-Fi and meeting rooms and there's a 24-hour reception desk to cater to any needs around the clock.
Guests found the setup generally comfortable for working with high regard for the nice desk spaces provided. The rooftop also gained popularity as a relaxing spot for work. Quick check-ins and check-outs add to the convenience, alongside special perks like last night discounts and gifts for returning customers, indicating a thoughtful approach to customer loyalty.
Although the hotel has many positives, a few areas need improvement. Some guests noted the lack of remote business meeting facilities and a dedicated business center. Moreover, some staff members were observed to lack proficiency in English and there were isolated complaints about the quality of cocktails and a musty smell in the bathroom.
Overall, Naala Tulum offers good facilities and services that cater well to business travelers, providing a comfortable and efficient environment for work-related stays.
Outdoor Pool
Naala Tulum offers guests a standout experience with its impressive rooftop pool facilities. Visitors frequently praise the rooftop pool for its stunning and magical ambiance, making it an ideal spot for ultimate relaxation. The rooftop features multiple well-maintained pools, including an infinity pool that never feels overcrowded, even with its popularity.
The pool area boasts ample space, stylish decor and a beautiful rooftop terrace complete with sunbeds and lounges, perfect for unwinding. Guests highlight the sweeping 360-degree views and magnificent sunsets, which provide a picturesque setting from the rooftop.
Additionally, the rooftop pool area is noted for its cleanliness and excellent service, ensuring a pleasant and secure environment for all visitors. The bar and outdoor garden spaces complement the pools, adding to the overall delightful atmosphere of this serene oasis in Tulum.
Luxury
Naala Tulum offers an experience that intertwines luxury with affordability, making it one of the standout upscale hotels in Mexico. Guests have been particularly impressed by the luxurious sheets and high-quality standards that belie the hotel's moderate pricing. The decor is consistently described as beautiful, chic and modern, enhancing the overall aesthetic appeal of the hotel.
The ambiance is elegant and tastefully decorated with distinct luxury touches throughout the property. Many reviewers highlight the luxurious feel of the hotel, noting its status as part of a small luxury set often recognized as upscale with a typically five-star rating.
The hotel's lobby is particularly noted for being impeccable and beautiful with a calming scent that adds to the pleasant atmosphere. Guests also appreciate the beautiful and luxurious roof terrace with its swimming pool, offering great views and enhancing the overall luxury experience.
Service quality is another strong point with top-notch services and a lovely ambiance being frequently mentioned. The staff receives high praise for their pleasant demeanor, adding to the sense of luxury and care. The rooms are described as super spacious and beautifully decorated, reinforcing the upscale image of the hotel.
Overall, Naala Tulum is recognized for providing excellent value for money and a luxurious experience at a very affordable price. It stands out for its beautiful decor, modern vibe and quality services, making it a superb choice for visitors seeking luxury in Tulum.
FAQ
Yes, Naala Tulum has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Naala Tulum.
No, Naala Tulum doesn't allow dogs.
Yes, parking facilities are available at Naala Tulum.
