Tulum, Carretera Tulum – Boca Paila km 2.520.201418,-87.434866(Show on Map)
8.3
Very Good
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+5 Photos
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Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
Playa Esperanza Tulum is renowned for its idyllic beachfront location within Tulum's nature reserve, offering an exclusive retreat on Playa Paraíso. Guests frequently highlight the stunning sea views, tranquil atmosphere and eco-friendly “glamping” style accommodations nestled amidst palm trees. The location is ideal for both relaxing beachside and exploring nearby attractions like Tulum's archaeological ruins.
Breakfast at the hotel receives mixed reviews—its quality is appreciated by many, but it is not included in the room rate and starts late, around 9:00 to 9:30 am. Some guests opt for a discounted breakfast at the nearby Mezzanine restaurant or enjoy the unique experience of having breakfast directly on the beach.
The on-site restaurant serves delicious food and drinks during its operational hours from 9 AM to 5:30 PM, but this leaves guests without dinner options on-site, requiring them to explore nearby dining venues, which can be inconvenient. Staff recommendations help guests find excellent local dining alternatives.
The rooms offer a rustic charm with features like outdoor showers and terraces, though they vary in size and comfort. Some guests find them small or lacking in modern amenities. Cleanliness is generally good, but there are instances of outdated decor, old linens and inconsistent housekeeping.
The staff at Playa Esperanza Tulum consistently receive high praise for their friendliness and helpfulness, significantly enhancing the guest experience. Key staff members are frequently mentioned for their exceptional service and warm demeanor.
Wi-Fi connectivity is a mixed aspect of the stay. Some guests report strong, reliable signals, while others experience significant connectivity issues, including weak signals and frequent dropouts.
The small but charming pool offers a serene spot with a stunning ocean view, perfect for relaxation. The well-maintained area is appreciated despite its limited size, catering well to those seeking a tranquil swimming experience.
The beach itself is a major highlight with clean, white sands, beachfront accommodations and a private, peaceful environment. The hotel’s beach club provides excellent service, ensuring a paradise-like experience for guests.
Parking facilities are convenient and secure with free on-site parking and guarded private parking close to the bungalows, making it easy for guests to park their cars safely during their stay.
Overall, Playa Esperanza Tulum excels as a serene, nature-immersed beach retreat, offering a memorable stay with its stunning location, charming accommodations and outstanding staff service. Some areas, such as breakfast offerings, restaurant hours, room amenities and Wi-Fi, have room for improvement.
Categories
Beach
Located on the Carretera Tulum – Boca Paila, Playa Esperanza Tulum offers direct access to the beach. Its location on the road between Tulum and Boca Paila provides convenient access to nearby attractions and dining.
Family
Offers a beachfront location with simple yet comfortable accommodations, providing a relaxed and affordable option for families. The hotel's proximity to the beach and laid-back atmosphere make it ideal for a budget-friendly vacation.
Parking
Playa Esperanza Tulum provides free private parking facilities for visitors.
Pool
Outdoor Pool
Outdoor Pool
Small
Room Types
Double Room with Balcony and Sea ViewThe spacious double room offers air conditioning, a safe deposit box, a balcony with sea views as well as a private bathroom boasting a shower. The unit has 1 bed.
Double Room with Sea ViewThe spacious double room features air conditioning, a safe deposit box, a terrace with sea views as well as a private bathroom boasting a shower. The unit has 1 bed.
Double Room with Garden ViewThe spacious double room offers air conditioning and a safe deposit box, as well as a private bathroom featuring a shower. The double room features a sofa, a tiled floor and garden views. The unit offers 1 bed.
Double Room with Balcony and Sea ViewThe double room features a safe deposit box, a sofa, a terrace with sea views as well as a private bathroom boasting a shower. The unit has 1 bed.
Double Room with Private External BathroomOffering free toiletries, this double room includes a private bathroom with a shower. The double room offers a safe deposit box, a tiled floor and sea views. The unit has 1 bed.
Double Room with Balcony and Sea ViewThe double room features a safe deposit box, a tiled floor, a terrace with sea views as well as a private bathroom boasting a shower. The unit has 1 bed.
Double Room with Garden ViewThe double room provides a safe deposit box, a tiled floor, a balcony with garden views as well as a private bathroom featuring a shower. The unit offers 1 bed.
Double Room with Private External BathroomProviding free toiletries, this double room includes a private bathroom with a shower. The double room provides a safe deposit box, a tiled floor and sea views. The unit offers 1 bed.
Double Room with Sea ViewOffering free toiletries, this double room includes a private bathroom with a shower. The double room offers a safe deposit box, a tiled floor and sea views. The unit has 1 bed.
Double Room with Sea ViewProviding free toiletries, this double room includes a private bathroom with a shower. The double room features tiled floors and provides a safe deposit box, a sofa and sea views. The unit offers 1 bed.
King Room with Sea ViewThe spacious double room provides air conditioning, a safe deposit box, a terrace with sea views as well as a private bathroom featuring a shower. The unit offers 1 bed.
Double Room with Sea ViewThe double room provides air conditioning, a safe deposit box, a terrace with sea views as well as a private bathroom featuring a shower. The unit offers 1 bed.
Small Double RoomThe double room provides a safe deposit box, a tiled floor, a balcony with garden views as well as a private bathroom featuring a shower. The unit offers 1 bed.
Double Room with Private BathroomThis double room is air-conditioned and has a private bathroom, a safe deposit box and garden views. The unit has 1 bed.
Standard Double RoomFeaturing free toiletries, this double room includes a private bathroom with a shower. The double room features a safe deposit box, a tiled floor and garden views. The unit has 2 beds.
About Playa Esperanza Tulum
Registry or License or Notification Number: 009-007-006565
Guest Reviews
8.3
Very Good
Review Summaries
Location
Nestled inside Tulum's nature reserve, Playa Esperanza Tulum boasts a stunning beachfront location that offers guests an idyllic haven away from the hustle and bustle of the city. The hotel is uniquely positioned on one of the most beautiful beaches in Tulum, Playa Paraíso, offering direct access to sun loungers, hammocks and a practically private beach area.
Surrounded by palm trees and the sounds of the ocean, the hotel's tranquil atmosphere provides the perfect setting for relaxation. Many reviews highlight the sense of being immersed in nature with the charm and comfort of individual bungalows adding to the authentic experience. The proximity to both the beach and Tulum's archaeological ruins makes it an ideal location for those looking to explore local attractions while enjoying a peaceful retreat.
Guests rave about the breathtaking sea views from the rooms and terraces and the eco-friendly, "glamping" vibe of the hotel. Playa Esperanza Tulum ensures a picturesque stay with spectacular sunrises and sunsets, enhancing the overall experience of falling asleep to the sound of waves.
Overall, the hotel’s exceptional location, set amidst a beautiful natural environment and right at the water's edge, makes it a top choice for travelers seeking a serene beach escape in Tulum.
Breakfast
Playa Esperanza Tulum offers a scenic and relaxing environment, but its breakfast arrangements have received mixed reviews from guests. Many noted that breakfast is not included in the room price, which can be disappointing given the overall cost of the stay. The breakfast service starts late, around 9:00 to 9:30 am, which some guests found restrictive, especially those looking for an early start to their day.
While a few guests appreciated the quality of the breakfast, describing it as a nice treat or even delicious, others felt it was overpriced and offered limited options. There were also remarks about the service being slow and in some cases, the food was lukewarm.
The hotel does provide a discount for breakfast at the nearby Mezzanine restaurant, which some found to be a better alternative. Additionally, a unique experience mentioned was having breakfast directly on the beach, which some guests thoroughly enjoyed.
Overall, while the breakfast at Playa Esperanza Tulum has strengths, there is significant room for improvement in terms of service timing, inclusion in the room rate and variety of offerings.
Dinner
Visitors to Playa Esperanza Tulum often find themselves praising the hotel for its cleanliness and the delicious food served during the limited hours when the on-site restaurant is open. Guests rave about the generous and tasty dishes available, underscoring the quality of food and the refreshing drinks.
However, there is a recurring concern about the restaurant's operational hours. The hotel's dining facility is only available from 9 AM to 5:30 PM, which leaves guests without dinner options on-site. This early closure necessitates venturing out to nearby restaurants for evening meals, which can be inconvenient, especially since there are sparse dining options in the vicinity. Some visitors found this particularly challenging and wished the restaurant would extend its hours to better accommodate dinner plans.
While the hotel's breakfast and lunch offerings receive commendations, the lack of evening food service is a noted downside. The high cost of meals compared to local eateries is another point of contention among guests. Nevertheless, the serene and exclusive atmosphere post-6 PM is appreciated by those staying there, making it a peaceful retreat once the daily influx of visitors subsides.
Recommendations from the staff and local knowledge, such as the charming security guard Jesus suggesting Tempura Catch for an authentic taco experience, help mitigate the inconvenience. Overall, Playa Esperanza Tulum offers a pleasant culinary experience during the day, but its restricted restaurant hours prompt guests to explore local dining options for their evening meals.
Rooms
The rooms at Playa Esperanza Tulum provide a diverse range of experiences, reflecting a unique blend of rustic charm and practical simplicity. Despite their quaint aesthetics and beautiful sea views, multiple guests have noted that the rooms are quite small and could benefit from some modernization. While some rooms are endowed with enchanting outdoor showers and terraces perfect for nature lovers, others suffer from insufficient lighting and lack space for storage such as closets or shelves.
The natural, eco-friendly design of the huts complements the peaceful, beachfront location, but comfort levels vary widely. Many guests appreciated the mosquito nets provided, although some found them too tight or worn. The beds received mixed feedback with some finding them cozy and others too hard. Basic amenities such as air conditioning, sufficient fans and even fully functional bathroom fixtures were sometimes lacking, leading to uncomfortably hot or damp conditions, especially during rainy weather.
Cleanliness was generally good, yet occasional issues like old linens and infrequent cleaning services were mentioned. Not all rooms lived up to the expectations set by online descriptions, particularly in terms of size and the promised views. Some experienced disruptions like power outages, broken doors and flooding during storms.
Despite these drawbacks, the serene setting directly on the beach, coupled with the rustic yet charming decor of some cabins, offered many guests a memorable stay. Those who secured rooms with direct beach access or upgraded suites often highlighted their beautiful, relaxing ambience. Ultimately, Playa Esperanza Tulum caters well to those seeking a simple, nature-focused retreat, though it may not meet the expectations of travelers looking for luxury or extensive amenities.
Beds
Playa Esperanza Tulum offers a variety of bed experiences according to guest reviews. Many guests found the beds to be comfortable with some even describing them as super comfy or magical. The beds are equipped with mosquito nets, which several reviews mentioned work perfectly to protect against mosquitoes. Fresh linens and cleanliness were also noted as positives.
However, there were consistent remarks about the beds' sizes being quite small and better suited for solo sleepers rather than couples. Some guests pointed out that the beds and pillows could benefit from an upgrade since they found them to be hard, lumpy or generally uncomfortable. Bedding quality varied among comments with a number of guests indicating discomfort with the mattresses and pillows.
Furthermore, reviews highlighted that the mosquito nets over the beds could be improved with some mentioning that they were too small or had holes. Practical issues included having limited space to put things on the bed and the bed taking up a significant portion of the small room, sometimes making it uncomfortable for two people to share. Additionally, there were comments about stained sheets, which detracted from the overall bed experience.
In summary, while the cleanliness and comfort of the beds at Playa Esperanza Tulum received positive marks from some guests, there were notable concerns regarding bed size, mattress quality and the effectiveness of the mosquito nets.
Cleanliness
When considering a stay at Playa Esperanza Tulum, the reviews highlight mixed feedback about the cleanliness and maintenance of the hotel. While many guests noted that the rooms and hotel areas were exceptionally clean and well-kept, there were frequent mentions of some rooms being old, outdated and not thoroughly cleaned. Bed linens and towels often appeared stained or had signs of wear, which detracted from the overall experience for several visitors.
The hotel’s housekeeping practices seemed inconsistent with reports of rooms not being cleaned daily or only receiving superficial cleaning. Some guests experienced issues with room amenities, such as leaky showers and broken elements, further affecting their impression of the hotel's upkeep.
On a positive note, other areas of the hotel, including the bathrooms, shared spaces and the beach, were often maintained to a high standard, creating a more inviting atmosphere. The general cleanliness extended to outdoor paths and the beach, where staff efforts ensured it remained neat despite natural challenges like seaweed.
Overall, while the hotel’s staff appears dedicated to maintaining a clean environment, there is substantial room for improvement in the consistency of room cleanliness and maintenance.
Staff
At Playa Esperanza Tulum, the staff consistently receives high praise for their friendliness and helpfulness. Guests frequently highlight the warm welcome and accommodating nature of the team. Key figures such as Paula, Emily and Santos are often mentioned for going above and beyond to ensure a pleasant stay. The reception staff, including Matias, also stands out for their exceptional service and valuable local advice.
The on-site management and employees are recognized for their pleasant demeanor and many guests note the security personnel's professionalism and assistance. While some reviews mention occasional inflexibility or less motivated staff members, the overwhelming sentiment is one of gratitude for the attentive and supportive service provided.
Dining experiences are enhanced by attentive and friendly waiters, despite a few instances of overly insistent service. Overall, the positive interactions with the staff leave a lasting impression, contributing significantly to the satisfaction of guests at Playa Esperanza Tulum.
Wi-Fi
Playa Esperanza Tulum offers a varied experience when it comes to Wi-Fi connectivity according to guest reviews. On the positive side, several guests reported that the Wi-Fi worked perfectly at all times, noting strong connections that even extended to the beach area. There were mentions of stable connections in neighboring places and sufficient bandwidth for streaming content.
However, the majority of reviews highlighted significant issues with the Wi-Fi. Many guests found the Wi-Fi to be unreliable with weak signals throughout the property. There were frequent complaints about the internet being practically non-functional or only available at specific spots like reception or the beach, but hardly in the rooms. There were instances of the signal dropping out and being bad or slow, which noticeably frustrated some visitors. Some guests also experienced occasional power interruptions which further affected the Wi-Fi performance.
In general, while some guests had positive experiences with the internet, the predominant feedback suggests that Playa Esperanza Tulum could improve its Wi-Fi to meet guests' expectations consistently.
Pool
At Playa Esperanza Tulum, the pool area has garnered considerable praise from guests, primarily for its pleasant and attractive attributes. The pool, while often described as small, provides a serene spot to relax and cool off. It impresses visitors with its cleanliness and well-maintained facilities, making it a nice place to unwind. The view is another highlight with many guests appreciating the pool's stunning overlook of the ocean, adding a breathtaking backdrop to their swimming experience.
Though there's a consensus that the pool isn't large enough for serious swimming, its charming size and location make it well-suited for lounging and enjoying the view. Despite its small dimensions, the pool area succeeds in fulfilling the relaxation needs of the guests with some mentioning it as the perfect place to kick off the day with yoga or to lounge and enjoy the great sunrises and sunsets of the beachfront.
There were a few notes on the need for some improvements, such as better maintenance in certain aspects and expanding the drink options for children. But overall, the small and lovely pool of Playa Esperanza Tulum is a well-appreciated feature that complements the tranquil and picturesque setting of the hotel.
Beach
Playa Esperanza Tulum boasts a beautiful beach with direct access and stunning views, providing the perfect setting for a dream vacation. Guests can enjoy beachfront accommodations, including gorgeous beach houses and huts that allow for a unique jungle experience coupled with the soothing sounds of the waves. The white sand beach is well-maintained and offers a peaceful and private environment for visitors.
Numerous tasteful restaurants are within walking distance and the hotel offers excellent beachside and poolside service. Sun loungers, hammocks and cozy bean bags are thoughtfully arranged to create a relaxing atmosphere. Despite occasional seaweed, which is diligently cleaned each morning, the beach remains a stunning and tranquil oasis.
The hotel's beautiful beach club enhances the experience with great service and facilities, ensuring guests feel like they are in paradise. While some maintenance issues are noted, the overwhelming consensus highlights the exceptional location and natural beauty of the beach, making Playa Esperanza Tulum a top choice for beach lovers.
Parking
Guests of Playa Esperanza Tulum have highlighted several positives regarding the parking facilities at the hotel. Many reviewers appreciate the clear directions provided for reaching the property and have noted the convenience of free on-site parking, adding that private parking is secured and always available. The parking area lies within the hotel premises, which is seen as a major benefit with some describing it as easily accessible and guarded around the clock.
The hotel's provision of internal and private parking close to the bungalows ensures that guests can park their cars easily. Although there are a few mentions of limited parking spaces, the availability of a night guard for those parking outside the immediate hotel area is a reassuring feature.
However, a few guests pointed out some challenges, such as the narrow road leading to the hotel and the occasional necessity of an entrance ticket due to the hotel's location within a reserve. Despite this, the overall sentiment leans towards a positive experience with the parking amenities offered at Playa Esperanza Tulum.
Family
Playa Esperanza Tulum offers a variety of amenities that make it an appealing destination for families. The hotel features family rooms and suites that provide ample space for parents and children. Guests appreciate the beautiful beachfront cabins surrounded by palm trees and sand, creating an enchanting environment that feels like home. Children particularly enjoy staying at the hotel, adding to its reputation as a family-friendly destination.
Surrounded by nature, Playa Esperanza Tulum also offers unique experiences such as sleeping in the jungle, which adds an adventurous twist to family vacations. While some reviews highlight its suitability for couples, many find it just as perfect for families, noting the great atmosphere and the availability of family-specific accommodations. Despite some minor shortcomings in service and dining options, the overall experience is positive, making it a recommended spot for families looking to enjoy a memorable stay in Tulum.
Outdoor Pool
Playa Esperanza Tulum's outdoor pool consistently receives high praise from guests. Described as nice, superb and magnificent, the pool offers a clean and well-maintained environment with a truly incredible view of the beach and ocean. Guests appreciate the lovely pool area, which is complemented by nice evening lights and fantastic sun loungers, enhancing the overall pool vibes. While the pool is noted to be small, it is well-maintained and provides a good size for the setting, making it suitable for relaxation rather than swimming laps. The pool's location, overlooking the beach and ocean, adds to its charm and appeal, making it a favored spot for guests to unwind.
FAQ
Yes, Playa Esperanza Tulum has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Playa Esperanza Tulum.
No, Playa Esperanza Tulum doesn't allow dogs.
Yes, parking facilities are available at Playa Esperanza Tulum.
