Turin, Via Cernaia 4245.073293,7.669466(Show on Map)
7.9
Good
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+5 Photos
+ 3 Photos3
Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
Hotel Diplomatic in Turin enjoys widespread praise for its prime location and strategic positioning. Conveniently located near Porta Susa train station and within a short walk to the city's historic center, the hotel provides an excellent starting point for exploring Turin's main attractions. This proximity to major transport hubs, shopping areas and restaurants significantly enhances the guest experience.
The breakfast offerings are predominantly commended for their variety and richness, featuring a wide array of sweet and savory options which include fresh fruits, pastries, cheeses and freshly squeezed orange juice. Special dietary needs are also catered to with gluten-free and vegan options. Despite occasional criticisms related to organization and stock replenishment, the overall feedback on breakfast remains favorable.
Although the hotel lacks its own restaurant, it compensates with excellent nearby dining options and discount coupons for local eateries. Guests particularly enjoy the happy hour and aperitif dinners offered. There is also positive feedback regarding the in-house coffee station and bar, contributing to a pleasant culinary experience.
Feedback on the rooms at Hotel Diplomatic generally leans positive with guests appreciating the cleanliness and comfort. Many rooms are praised for their spacious layouts, modern amenities and large bathrooms. However, some issues with aging furniture, outdated decor and soundproofing were noted, although these were not widespread concerns.
Cleanliness is a strong point for the hotel, consistently receiving high marks. Guests appreciate the diligent housekeeping service and well-maintained common areas, creating a fresh and welcoming environment.
The staff at Hotel Diplomatic also contribute significantly to the positive guest experience. Reviews often highlight their friendliness, professionalism and helpfulness. The reception staff, in particular, are noted for their attentiveness and efficiency despite a few mentions of language barriers and occasional lapses in preparedness.
WiFi connectivity receives mixed reviews with some guests finding it reliable while others experience intermittent issues, especially on upper floors. This, however, does not significantly mar the overall guest experience.
Parking facilities are secure and convenient with both on-site and nearby public options available. Guests appreciate the advance reservation system which ensures parking availability and the presence of electric charging stations is an added benefit.
Families find Hotel Diplomatic accommodating with spacious rooms and a welcoming environment that caters well to children. The hotel's location and secure parking are also appreciated by family travelers.
Nightlife options near the hotel are abundant, making it an ideal choice for those wishing to explore Turin's vibrant evening scene. Despite minor concerns about noise from late-night activities, the overall sentiment is positive with plenty of nearby entertainment options.
Beds and bedding generally receive positive feedback, particularly the comfort of memory foam pillows and mattresses. Guests find the beds clean and comfortable, contributing to a restful stay.
In summary, Hotel Diplomatic stands out for its excellent location, cleanliness, friendly staff and convenient amenities, making it a solid choice for travelers visiting Turin. Minor areas for improvement do not significantly detract from the overall favorable guest experience.
Categories
Family
Offers modern rooms and is located close to public transportation. Provides convenient access to city attractions. Ensures a comfortable stay for families.
Dog Friendly
This hotel is known for having no pet fees. The hotel provides essential amenities and a comfortable stay for guests and their pets.
Romantic
Situated near an entertainment district, this hotel provides an attractive setting for couples. Its proximity to Museo Pietro Micca and other attractions makes it a convenient and romantic option.
Nightlife
Located on Via Cernaia, this hotel is within walking distance of the Quadrilatero Romano and other nightlife areas. It offers comfortable accommodations and easy access to Turin's attractions.
Business
The Hotel Diplomatic offers versatile meeting rooms suitable for business meetings and conferences for up to 90 people. It is located near the Torino Porta Susa station, providing easy access for business travelers.
Parking
Hotel Diplomatic provides private, covered, and secure parking that can be reserved in advance. The availability of on-site electric vehicle charging stations adds to the convenience for guests with EVs.
Accessible
This hotel offers rooms and facilities for disabled guests, with comprehensive wheelchair access. Specific features include accessible toilets and bathrooms, emergency cords in bathrooms, and grab rails in toilets. Upper floors are accessible by elevator, and an airport shuttle service is available.
4 Star
This hotel is noted for its comfortable rooms and convenient location. It offers easy access to Turin's attractions and is suitable for a comfortable stay.
Honeymoon
Room Types
Single RoomEvery room is air conditioned and offers free Wi-Fi and satellite TV.
Double or Twin RoomEvery room is air conditioned and offers free Wi-Fi and satellite TV. Single beds are available on request.
Triple RoomEvery room is air conditioned and offers free Wi-Fi and satellite TV. Please specify bed preference when booking.
Junior SuiteThe spacious junior suite features a living room. Every room is air conditioned and offers free Wi-Fi and satellite TV.
Please specify preferred bed type.
Quadruple RoomLarge room with LCD TV and luxurious toiletries. Every room is air conditioned and offers free Wi-Fi and satellite TV.
Superior Double or Twin RoomModern air-conditioned room offering parquet floors, free Wi-Fi and a satellite TV.
Please specify bed preference when booking.
About Hotel Diplomatic
Registry or License or Notification Number: 001272-ALB-00228, IT001272A1LB5N5E8O
Guest Reviews
7.9
Good
Review Summaries
Location
Hotel Diplomatic in Turin boasts a location that many travelers find highly favorable and strategic for exploring the city. The hotel is exceptionally well-positioned, situated just a few steps away from Porta Susa train station and within a manageable walking distance to the city's historic center. Guests frequently highlight its convenient proximity to major transport hubs including bus, metro and tram stops, making it an ideal starting point for navigating the city or catching transport to the airport.
The centrality of the hotel allows visitors to access Turin's main attractions, shopping areas and restaurants easily on foot. Piazza Castello and other notable landmarks are just a 15-20 minute walk away under the picturesque arcades that the city is known for. This makes it an excellent choice for those wishing to explore the city's rich history and culture without the need for extensive transportation.
In addition to its prime location, Hotel Diplomatic is praised for its cleanliness, friendly and helpful staff, comfortable rooms and varied breakfast offerings. The combination of a central location and good amenities makes it a strong choice for travelers looking to experience Turin comfortably and conveniently.
Overall, its strategic positioning near the Porta Susa station and other public transport options ensures that guests can effortlessly visit key sites whether they are in town for leisure or a short stopover.
Breakfast
The breakfast at Hotel Diplomatic receives mixed feedback but generally leans towards the positive side. Guests frequently highlight the breakfast as abundant, varied and delicious with numerous reviewers noting its richness and high quality. The buffet offers a wide selection of both sweet and savory options, including fresh fruits, pastries, cheeses, eggs and freshly squeezed orange juice. Gluten-free and vegan options are also available, catering to diverse dietary needs. Some standout items mentioned are soft-boiled eggs, Nutella and croissants, contributing to a fulfilling breakfast experience.
However, some guests pointed out negatives such as disorganization and a lack of replenishment. Reviews mention instances of missing cutlery, dirty dishes and food running out before the end of the scheduled breakfast time. The breakfast area being located in the basement without windows and the occasional unavailability of items like jam or fresh bread also detracted from their experience. Additionally, some reviewers felt that the quality of certain food items did not meet the expectations of a 4-star hotel, describing it as mediocre or below standard.
Overall, while the breakfast at Hotel Diplomatic is often praised for its variety and substantial offerings, there are areas needing improvement, particularly in terms of organization and maintaining stock levels throughout the breakfast service.
Dinner
Hotel Diplomatic offers a delightful array of dining options despite not having its own internal restaurant. Guests have praised the large selection of food available, describing it as varied, fresh and abundant. Compliments have been directed towards the chefs, highlighting the satisfying and appetizing dishes. A key highlight includes a fantastic aperitif dinner and a nice lunch, along with a well-received happy hour featuring great snacks.
The hotel enhances its culinary offerings by providing a coffee station with a kettle and tea. Guests also enjoyed great wine and pizza, recognizing the value for money. The presence of a nice bar inside the facility adds to the dining experience, even though the noise from the waiters setting tables was noted.
The vicinity of the hotel is also a plus with highly recommended dining spots nearby such as a great sushi place and a friendly pizza place opposite the hotel. The hotel contributes to guests’ dining experiences by offering discount coupons for nearby restaurants, adding convenience and value.
While some guests expressed a wish for the return of the hotel's former internal restaurant, which was well-loved for its quality, the provided alternatives have generally ensured an enjoyable dining experience. Improvements could be made in breakfast offerings and there are no options for room service. Overall, the hotel successfully compensates for the lack of an internal restaurant with an array of nearby culinary delights and supportive dining perks.
Rooms
The guest reviews for 'Hotel Diplomatic' suggest that guests generally appreciate the cleanliness and comfort of the rooms. Many reviews highlight that rooms are clean, comfortable and well-furnished with spacious layouts often noted, particularly in superior and family rooms. Several comments praise the modern, recently renovated interiors and the large, well-appointed bathrooms are frequently mentioned.
However, not all rooms received uniformly positive feedback. A number of reviews mention issues related to the age and maintenance of some rooms, citing old furniture, outdated decor and inadequate soundproofing. Problems with room upkeep, such as broken fixtures and malfunctioning air conditioning systems, are noted sporadically. Furthermore, some guests found the rooms to be on the smaller side, especially when accommodating more people and pointed out concerns about poor lighting and ventilation.
The overall sentiment leans towards the positive with high marks for spaciousness and modern amenities, though inconsistencies in room quality and occasional maintenance issues detract from the overall experience for some visitors.
Beds
At Hotel Diplomatic, the bedding experience offers a blend of comforts and critiques. Many guests have highlighted the presence of comfortable and clean beds with some noting the addition of memory foam pillows and mattresses that enhance the sleeping experience. Specifically, the double and queen-sized beds receive praise for their comfort and the rooms are often described as clean and spacious.
However, there are a number of mixed reviews concerning the firmness of the beds. While some guests appreciate the firm memory foam mattresses, others find them overly hard and uncomfortable, likening them to sleeping on marble. Pillows also seem to be a point of contention with complaints about them being too flat or hard, which could affect the overall comfort for some guests.
Older-style spring mattresses have also been mentioned negatively in several reviews with comments about them feeling worn out, misshapen or containing noisy bed springs. Some guests remark that these older beds might benefit from an upgrade or replacement to enhance comfort.
Despite these varied opinions, the consensus tilts slightly more towards a positive bedding experience. Most guests seem to enjoy a sufficient and restful sleep on the large, well-maintained beds. The quality of the bedding and mattresses might be more suitable for those who prefer firmer sleeping surfaces.
Cleanliness
Hotel Diplomatic boasts a consistently high standard of cleanliness, making it a top choice for travelers prioritizing hygiene. Guests frequently praise the immaculate condition of both the rooms and common areas with many describing the hotel as extremely clean or spotless. The cleaning staff’s diligence is evident, as rooms are tidied and freshened up daily, ensuring a consistently welcoming environment.
The rooms themselves are described as spacious, comfortable and equipped with all necessary amenities. Many guests noted the pleasant, fresh atmosphere and the modern, recently renovated interiors. The hotel's overall adherence to cleanliness extends to the bathrooms, which are frequently highlighted as being impeccably clean, although there were occasional mentions of minor maintenance issues.
In addition to the exceptional room cleanliness, the hotel's public areas and facilities also receive high marks for hygiene. The hotel's atmosphere is characterized as clean and elegant, contributing to a comfortable and reassuring stay.
Though the majority of feedback is overwhelmingly positive, a handful of reviews mentioned areas for improvement, such as outdated elements or occasional lapses in cleaning standards. However, these instances appear to be exceptions rather than the norm.
Overall, Hotel Diplomatic’s commitment to maintaining a pristine environment is widely appreciated by guests, making it a reliable choice for a clean and comfortable stay. The friendly and accommodating staff, combined with excellent location and well-maintained facilities, further enhance the guest experience.
Staff
Reviews about the staff at Hotel Diplomatic are predominantly positive, highlighting their friendliness, helpfulness and professionalism. Guests frequently noted the staff's warm and welcoming demeanor with many describing the team as very friendly, attentive and kind. The reception staff consistently receives praise for being available around the clock and ready to assist with guests' needs efficiently.
Despite these numerous positive attributes, a few reviews pointed out some inconsistencies. Occasional comments mentioned staff members with limited English proficiency and instances where the reception staff seemed unprepared or inattentive. Some guests found the front desk to be unwelcoming or even rude at times, though these reports were markedly less frequent than the positive feedback.
Overall, the hotel's staff is regarded as a major asset, contributing significantly to the pleasant experiences of many guests. Their professionalism, courteousness and willingness to go above and beyond to ensure a comfortable stay are commonly appreciated. However, there remain occasional lapses in service consistency that the management may wish to address to further enhance the guest experience.
Wi-Fi
Hotel Diplomatic receives mixed reviews regarding the WiFi quality. Some guests found the internet fast and reliable, which positively influenced their stay. However, a significant number reported weak or non-existent Wi-Fi connections, especially on the upper floors. Issues included slow speeds, intermittent connections and cases where the Wi-Fi was completely unusable in their rooms. The lobby seemed to have better connectivity, though still not ideal. Despite these challenges, certain amenities like a free room upgrade at check-in and the option to store luggage were appreciated. While the WiFi issues were a recurring downside, they did not deter all guests from considering the hotel a favorite.
Parking
Hotel Diplomatic offers several parking options with on-site parking being one of the most convenient and secure choices for guests. Despite the parking fee of around 19 euros per night, many visitors find the garage service excellent and the spaces secure, contributing to a stress-free stay. The internal parking, including an indoor garage, is noted for its convenience, although it can quickly become full, making advance reservations essential.
For those who cannot secure a spot in the hotel’s garage, nearby public parking options are available, some as affordable as 9 euros per day near Porta Susa station. While a few guests encountered issues with limited availability or found the indoor parking to be slightly cramped, many appreciated the overall accessibility and security of the parking facilities. Additionally, the garage features electric charging stations for those with electric vehicles.
In instances where the hotel's parking is fully booked, guests successfully found alternative parking nearby, ensuring that even during peak times, vehicle accommodation remains manageable. The key takeaway for future guests is to book their parking space in advance to guarantee a spot and avoid any inconvenience upon arrival.
Family
Hotel Diplomatic in Turin has garnered numerous positive reviews for its family-friendly amenities and services. The hotel stands out for its spacious and comfortable family rooms, which are well-suited for groups, especially those with children. Travelers have consistently praised the family-oriented environment and the thoughtful touches that cater specifically to children's needs, such as child-friendly activities and facilities.
A significant highlight is the considerate and helpful staff, who have been described as kind and accommodating to families. The rooms are frequently noted for their cleanliness and practical decor, making stays pleasant and hassle-free. Families have appreciated the secure parking facilities and the convenience of the hotel's central location, including its proximity to a tram stop, which makes exploring Turin with children easier.
The breakfast offerings receive high marks for being both satisfying and kid-friendly. Additionally, the family rooms are well-equipped with amenities such as multiple televisions, ensuring a comfortable stay for all members. The hotel’s ability to provide a good value for family stays is a recurring theme, indicating that it balances affordability with quality service effectively.
While there are occasional mentions of room sizes being a concern for larger groups, the overall sentiment is that Hotel Diplomatic provides a positive and enjoyable experience for families visiting Turin.
Nightlife
Hotel Diplomatic is ideally situated in the heart of the city, making it a prime spot for those looking to explore the vibrant nightlife. Guests consistently highlight its excellent location, noting that there are numerous bars, restaurants and pubs in the immediate vicinity, perfect for a night out without the need for transportation. The area is replete with several bars and pubs, offering plenty of options for night fun.
While there are some reports of late-night noise from trams and lively parties from neighbors, the overall experience is characterized by pleasant nighttime walks and easy access to various entertainment venues. The hotel itself serves as a great base for those looking to enjoy the city's bustling nightlife. Additionally, the plentiful and good breakfast serves as a perfect start after an eventful night out.
In essence, Hotel Diplomatic caters well to both night owls and those wanting to experience the city's dynamic after-dark scene right on their doorstep, while still providing necessary amenities for a comfortable stay.
4 Star
Hotel Diplomatic's four-star rating has been the subject of widespread scrutiny among its guests. Despite its outward appearance suggesting a four-star status, the quality of facilities and services often fails to align with this classification. The hotel's breakfast options are frequently highlighted as falling short with guests describing it as low-quality and notably lacking in selection, including hot dishes. This lack of a satisfactory breakfast is a recurring theme that disappoints many who expect more from a four-star establishment.
Service levels at the hotel are often deemed inadequate for a four-star rating. Guests have noted deficiencies such as unfriendly or insufficiently trained staff. Amenities provided, including hairdryers and bedroom storage space, have been reported as limited or subpar. Furthermore, issues such as poor water pressure in showers, inadequate soundproofing and uncomfortable mattresses were mentioned, further tarnishing the hotel's perceived value.
The cleanliness and size of the rooms have also come into question. Several reviews indicate that the rooms are smaller than expected for a four-star hotel with insufficient space and a lack of essential amenities such as sufficient shelving in bathrooms. Additionally, instances of deficient cleaning services have been recorded.
Despite these drawbacks, certain aspects of Hotel Diplomatic still uphold its four-star rating, notably its professional service in some areas. Nevertheless, the consensus from guest reviews suggests that while Hotel Diplomatic may outwardly present itself as a four-star hotel, it frequently delivers an experience more akin to a three-star establishment.
Business
Hotel Diplomatic stands out as a prime choice for business travelers. Its central location and proximity to metro stations and public transportation make it highly convenient for those on the move. The hotel offers a professional setup suitable for business events with meeting facilities and conference rooms that are well-equipped to host corporate gatherings. Business Center facilities are provided on demand, ensuring travelers have access to essential services.
Rooms at Hotel Diplomatic are modern, clean and functional, making them well-suited for business trips. Guests have praised the quiet environment, ideal for focused work and have highlighted the fast Wi-Fi available in public areas and from the hotel receptionist. However, some guests have noted that Wi-Fi issues in the rooms affected their work.
The hotel is frequented for both business and leisure stays, offering a good business breakfast and concierge services. Staff professionalism and the hotel's quick response to resolving issues further enhance the experience for business travelers. With its excellent conference facilities and ideal location, Hotel Diplomatic proves to be a perfect spot for short city and work trips alike.
Honeymoon
Hotel Diplomatic has established itself as a promising destination for honeymooners. Guests have highlighted the larger rooms that come equipped with amenities like a jacuzzi, making them ideal for romantic getaways. The honeymoon suites are well-arranged and create a romantic ambiance, perfect for couples looking to celebrate their union. Descriptions of the hotel include it being a perfect and great choice for honeymoon stays with an overall feeling of being a honeymoon-friendly and nice destination. The suites are repeatedly noted as ideal for honeymoon experiences, ensuring a memorable and intimate stay for newlyweds.
Romantic
Hotel Diplomatic offers a romantic atmosphere ideal for couples and honeymooners. Guests frequently mention a honeymoon feel and an intimate setting that enhances the romantic experience. The hotel features beautifully decorated Superior rooms that contribute to a sense of romance and luxury. Its overall ambiance makes it a great choice for a romantic getaway or a special romantic trip. Additionally, the hotel is situated near a romantic dinner spot, providing a complete romantic escape.
Dog Friendly
Hotel Diplomatic is well-regarded for its pet-friendly accommodations, making it an inviting destination for travelers with dogs. The hotel implements a great policy on dogs, ensuring that guests feel welcomed alongside their furry companions. Despite some instances of noisy dogs, the hotel generally receives positive comments about its approach to pet care.
Guests appreciate that there is no extra tax for dogs and the stay for pets is free. Special amenities for dogs include a dog bed, bowls and treats provided by the management, along with dedicated spaces for pets to ensure their comfort. The attention to detail is evident as the hotel even provides pillows for pets.
Overall, Hotel Diplomatic offers excellent care for dogs, highlighted by the novel welcome given to four-legged friends and the well-equipped facilities tailored for their needs.
FAQ
No, Hotel Diplomatic doesn't have any pool.
No, a spa isn't available at Hotel Diplomatic.
Yes, Hotel Diplomatic welcomes dogs.
Yes, parking facilities are available at Hotel Diplomatic.
