The Grand Hotel at the Grand Canyon
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Summary of reviewsThe Grand Hotel at the Grand Canyon garners significant appreciation for its ideal location, situated just minutes from the South Rim entrance of Grand Canyon National Park. Guests frequently commented on the hotel's charm, cleanliness, spacious rooms and the welcoming and friendly staff. The close proximity to local shops, restaurants and tour services enhances the convenience, making it a strategic base for both short and extended visits to this iconic destination.
Breakfast received mixed reviews; while some guests praised the variety and quality, others found it inconsistently managed and overpriced, particularly given that it was not included in the room rate. However, those who enjoyed the breakfast found it substantial and well worth the additional cost.
Dinner also elicited mixed feedback. Positive remarks were given for the delicious food, especially the steaks and the convenience of an on-site restaurant and bar with a pleasant atmosphere. Nonetheless, frequent closures due to staffing shortages, slow service and high prices detracted from the overall dining experience for many guests.
Rooms at the hotel are generally described as spacious, clean and comfortable with modern amenities like mini-fridges and microwaves. However, some guests found the rooms smaller than expected or encountered minor cleanliness issues and dated furnishings. Noise from air conditioning and common areas was noted occasionally.
Cleanliness at the hotel largely receives positive feedback with rooms and common areas being well-maintained. However, a few guests reported inconsistencies in housekeeping standards, such as dusty floors and unclean carpets.
The hotel's staff is predominantly seen as friendly, helpful and courteous, contributing positively to the guest experience. While there were rare instances of uncooperative or indifferent behavior, these were outliers in the otherwise positive portrayal of the hotel's service.
WiFi performance varied with some guests finding it excellent and reliable, while others experienced weak connectivity and spotty service in certain areas of the hotel. Improving the consistency of internet access would enhance the overall guest experience.
The indoor pool and jacuzzi are well-liked for their clean and well-maintained condition, though some guests found the pool small, occasionally crowded and in need of better maintenance. Issues of cleanliness and excessive chlorination were also mentioned.
Parking is widely praised for being ample, free and conveniently located, making it easy for guests to find a spot. There are also EV charging stations available, which is a valuable amenity, especially for Tesla drivers, although some guests occasionally faced charging availability issues.
Families appreciate the hotel for its spacious rooms and family-friendly amenities. The pool and children's play area are favorites among young guests, making it a popular choice for family vacations. The hotel's shop and other facilities further add to its appeal for families.
In summary, The Grand Hotel at the Grand Canyon is highly favored for its excellent location, overall cleanliness, friendly staff and convenience. While there are areas such as dining, room size and WiFi that can be improved, the hotel remains a solid choice for visitors looking to explore the Grand Canyon.
Categories
Breakfast received mixed reviews; while some guests praised the variety and quality, others found it inconsistently managed and overpriced, particularly given that it was not included in the room rate. However, those who enjoyed the breakfast found it substantial and well worth the additional cost.
Dinner also elicited mixed feedback. Positive remarks were given for the delicious food, especially the steaks and the convenience of an on-site restaurant and bar with a pleasant atmosphere. Nonetheless, frequent closures due to staffing shortages, slow service and high prices detracted from the overall dining experience for many guests.
Rooms at the hotel are generally described as spacious, clean and comfortable with modern amenities like mini-fridges and microwaves. However, some guests found the rooms smaller than expected or encountered minor cleanliness issues and dated furnishings. Noise from air conditioning and common areas was noted occasionally.
Cleanliness at the hotel largely receives positive feedback with rooms and common areas being well-maintained. However, a few guests reported inconsistencies in housekeeping standards, such as dusty floors and unclean carpets.
The hotel's staff is predominantly seen as friendly, helpful and courteous, contributing positively to the guest experience. While there were rare instances of uncooperative or indifferent behavior, these were outliers in the otherwise positive portrayal of the hotel's service.
WiFi performance varied with some guests finding it excellent and reliable, while others experienced weak connectivity and spotty service in certain areas of the hotel. Improving the consistency of internet access would enhance the overall guest experience.
The indoor pool and jacuzzi are well-liked for their clean and well-maintained condition, though some guests found the pool small, occasionally crowded and in need of better maintenance. Issues of cleanliness and excessive chlorination were also mentioned.
Parking is widely praised for being ample, free and conveniently located, making it easy for guests to find a spot. There are also EV charging stations available, which is a valuable amenity, especially for Tesla drivers, although some guests occasionally faced charging availability issues.
Families appreciate the hotel for its spacious rooms and family-friendly amenities. The pool and children's play area are favorites among young guests, making it a popular choice for family vacations. The hotel's shop and other facilities further add to its appeal for families.
In summary, The Grand Hotel at the Grand Canyon is highly favored for its excellent location, overall cleanliness, friendly staff and convenience. While there are areas such as dining, room size and WiFi that can be improved, the hotel remains a solid choice for visitors looking to explore the Grand Canyon.
Hotel for Honeymoon
Located near the Grand Canyon, it offers luxurious accommodations and amenities. Features like spacious suites and fine dining provide a comfortable and romantic base for exploring the natural wonder.
Family Friendly Hotel
Located near the Grand Canyon, this hotel provides a convenient base for families exploring the area. It offers comfortable accommodations and amenities suitable for families.
Hotel with EV Charging Stations
This hotel offers a substantial number of EV charging stations, with 22 available. These include 12 Tesla chargers, 8 Tesla Destination chargers, and 2 Universal Vehicle chargers, providing ample charging options for guests.
Luxury Hotel
Romantic Hotel
Hotel with Swimming Pool
Indoor Pool
Business Hotel
Accessible Hotel
5-Star Hotel
Hotel with Indoor Pool
Guest Reviews
The Grand Hotel at the Grand Canyon is highly praised for its exceptional location, making it a top choice for visitors aiming to explore the Grand Canyon with ease. Situated just minutes away from the South Rim entrance, the hotel offers unbeatable proximity to Grand Canyon National Park, allowing guests to access the park in a short drive. Its advantageous positioning also places guests close to local shops, restaurants and helicopter tour services, enhancing the convenience and overall experience of their stay. Many reviewers highlighted the hotel's charm, clean and spacious rooms and the welcoming and friendly staff, noting these as additional benefits alongside the superb location. Whether aiming for a quick visit to the Grand Canyon or planning an extended stay, the Grand Hotel provides a strategic and practical base, perfectly situated for effortless exploration of one of the world's most iconic natural wonders.
Guests who reviewed The Grand Hotel at the Grand Canyon had mixed feelings about the breakfast offerings at the hotel. Positively, many guests appreciated the variety and quality of the breakfast buffet, considering it plentiful and offering a wide range of options. Several described it as delicious, substantial and one of the best among their travels. The option of a good self-service breakfast for a fee was noted and a few guests even received certificates for complimentary breakfast, enhancing their overall experience.
However, there were significant drawbacks mentioned. A common point of contention was that breakfast was not included in the stay, necessitating an additional charge that many found expensive relative to the offering. Guests frequently mentioned that the buffet's food quality was inconsistent with items often being cold, undercooked or not replenished timely. The absence of a warm breakfast on-site led to some calling the boxed breakfast option unappealing and overpriced.
Moreover, the lack of complimentary breakfast and limited options within the hotel due to closures (often attributed to staffing shortages or COVID-19 restrictions) left many guests disappointed. Some had to resort to off-site dining, which wasn't always convenient. All in all, while the breakfast was considered good by some standards, the high cost, inconsistent quality and lack of inclusion in the room rate detracted from the overall guest experience.
The dining experience at The Grand Hotel at the Grand Canyon has received mixed feedback from guests. Many reviewers praised the food with comments highlighting delicious and very good meals, especially the steaks which were often described as excellent. The attached steakhouse and saloon bar garnered positive remarks for their solid cuisine and helpful staff. Guests appreciated not having to leave the hotel for meals and the overall lovely atmosphere of the dining areas.
However, a recurring issue mentioned by numerous guests was the frequent closure of the restaurant due to staffing shortages, leading to limited dining options and long waits for tables. Several reviewers noted that the restaurant was closed during their entire stay or for specific meals, which was disappointing for them. When open, the restaurant sometimes struggled with service, including errors in dishes and slow service.
The prices were another point of contention with many guests finding the cost of food to be very high relative to its quality. Despite some standout meals, others described the food as mediocre, unappealing or overpriced. The ambience in the dining room received mixed reviews, sometimes described as poor.
In conclusion, while the restaurant at The Grand Hotel at the Grand Canyon has the potential to offer a delightful dining experience with good food and nice atmosphere, the frequent closures and high prices are significant drawbacks that future guests should be aware of.
The 'Grand Hotel at the Grand Canyon' offers a mix of experiences, especially regarding its room accommodations. On the positive side, many guests highlight the rooms as spacious, comfortable and clean. The decor is frequently mentioned as nice or beautifully furnished, adding a cozy atmosphere. Luxury facilities, modern amenities like mini-fridges and microwaves and well-appointed bathrooms contribute to a satisfying stay. The hotel’s close proximity to the Grand Canyon is a significant plus, making it a convenient base for visitors.
However, there are consistent mentions of rooms being smaller than expected, particularly for families. Some guests have encountered cleanliness issues with reports of dust, dirty carpets and occasionally unclean sheets or bathrooms. The furnishings in some rooms appear dated and could benefit from updates. Noise levels, particularly from air conditioning and neighboring areas like the pool, have also been a concern for some guests.
Overall, while the hotel provides comfort and convenience with its spacious, well-equipped rooms and beautiful decor, it occasionally falls short in room size and cleanliness for the price point. It remains a solid option for those looking to stay close to the Grand Canyon with decent amenities and a generally welcoming environment.
The reviews for the beds at The Grand Hotel at the Grand Canyon reveal a mixed yet predominantly positive experience for guests. Many found the beds to be very comfortable with descriptions like "super comfy," "very comfortable," and "amazingly comfortable" recurring frequently. A significant number appreciated the generous size and cleanliness of the beds with some mentioning "excellent quality" bedding and "super comfy sheets."
However, not all feedback was favorable. Some guests found the beds to be too soft, too hard or even saggy in the middle. Complaints about the pillows were more common with many describing them as hard, lumpy and of poor quality. There were a few mentions of dated or worn-out mattresses and bedding, highlighting a need for updates in some rooms.
In summary, while many guests have restful and enjoyable sleep experiences, there are noticeable inconsistencies that the hotel may need to address, particularly regarding the pillows and mattress conditions in certain rooms.
The Grand Hotel at the Grand Canyon often earns praise for its cleanliness with many guests describing the rooms as clean, comfortable and well-maintained. The facilities, including the pool and gym, are generally noted to be clean. Housekeeping efforts were frequently highlighted, contributing to an overall sense of well-cared-for accommodation.
Rooms are reported to be spacious, well-decorated and modern, often giving off a welcoming atmosphere. Bathrooms, in particular, stand out for their cleanliness and guests appreciate the clean linens and towels provided. The lobby and common areas also receive commendations for their neat appearance.
However, some areas need improvement. Reports of dusty floors, high cupboards and unclean carpets show inconsistencies in housekeeping standards. Several guests noted that certain aspects of the rooms, like blinds and extra blankets, were not clean and items like stained sheets and grime in bathtubs detracted from the overall experience.
Some rooms seemed to retain unpleasant odors and there were occasional mentions of dirty dining utensils and unsatisfactory cleaning in some specific spots. The outdoor areas around the property could also benefit from more attention.
While the hotel's cleanliness generally impresses, there are variations that suggest the need for more consistent and thorough cleaning practices to ensure every guest enjoys a pristine environment.
The guest reviews for 'The Grand Hotel at the Grand Canyon' reveal a predominantly positive perception of the hotel's staff. The comments frequently highlight the friendly, helpful and courteous nature of the staff. Many guests were particularly pleased with the reception staff, noting their welcoming and informative demeanor. Several reviews specifically praised individual employees for going above and beyond in assisting with trip planning and providing exceptional service.
However, the feedback also includes instances of subpar interactions with some guests reporting uncooperative, rude or indifferent behavior from staff members. There were mentions of poor communication skills and a lack of customer service knowledge in certain situations. Despite these occasional negative experiences, the general consensus remains that the staff are largely supportive and capable, contributing positively to the guests' overall experience at the hotel.
The hotel also garnered appreciation for its well-maintained facilities and convenient location, though a few reviewers found the amenities' value not commensurate with the price. Nonetheless, for many, the warm and attentive service from staff significantly enhanced their stay.
The Grand Hotel at the Grand Canyon offers a mixed bag when it comes to its WiFi services. Many guests appreciated the WiFi, describing it as good, very good, excellent, fast and reliable. Some mentioned that they had no issues with connectivity and found it acceptable in their rooms. However, others encountered challenges, citing weak connectivity, spotty service and times when the WiFi was slow or not working at all. Situations like no WiFi availability in rooms and unreliable connections in specific areas of the hotel were also reported. Positive remarks highlighted the complimentary WiFi and instances where it worked great. Nonetheless, there is room for improvement to ensure more consistent and reliable internet access throughout the property.
Visitors to The Grand Hotel at the Grand Canyon have shared mixed experiences regarding the hotel's pool facilities. The most consistent positive feedback highlights the presence of an indoor pool and jacuzzi, which guests appreciated, especially after a day at the Grand Canyon. Some have described the pool area as nice, clean and well-equipped with the warm water and hot tub receiving particular praise for being very hot and enjoyable. Additionally, the pool area has been deemed fantastic on several occasions with amenities like towel service adding to the pleasant experience.
On the downside, many guests found the pool small and sometimes crowded, especially during hot weather. Issues with cleanliness and maintenance were frequently noted with several describing the pool as dirty, outdated or poorly maintained. Some guests experienced the pool being closed for maintenance or other unspecified reasons, detracting from their overall stay. Mold, cold water and excessive chlorination were common complaints with a few guests finding the pool uninviting or even a health risk.
In summary, while the pool and jacuzzi have been a positive aspect for many guests, consistent issues with cleanliness, maintenance and size have left others unimpressed. Those planning to use the pool facilities at The Grand Hotel at the Grand Canyon should set moderate expectations, given the mix of positive experiences and notable shortcomings.
The Grand Hotel at the Grand Canyon appears to offer a favorable parking experience for its guests. Many appreciate the ample, free parking provided on-site with plenty of spaces available and conveniently located close to the hotel entrance. Guests often highlight the ease of finding a spot and the quiet, spacious lot that allows for convenient parking. There are also reserved spaces for electric vehicle charging, which adds to the convenience for those with EVs.
However, there are mentions of a few challenges. While most found parking to be sufficient, some encountered tight spaces and occasional additional costs incurring a surprise $75 fee. Despite these issues, the majority of reviewers agree that parking is generally hassle-free and accessible, making it a positive aspect of staying at The Grand Hotel.
The Grand Hotel at the Grand Canyon offers several compelling features for electric vehicle owners, including notable amenities for Tesla drivers. The presence of Tesla superchargers is a frequently highlighted advantage, providing convenient and reliable charging options. The facility offers free EV charging, which adds value for electric vehicle travelers, ensuring their cars are charged at no extra cost.
However, it is important to note some inconsistency in the availability of charging stations. A few reviews mentioned issues with EV charging availability and instances where the electric vehicle charging was not operational. Despite these occasional problems, the majority of feedback emphasizes the positive aspects, such as clean and well-maintained charging stations.
In summary, while there might be sporadic availability issues, The Grand Hotel at the Grand Canyon generally supports electric vehicle owners effectively with numerous free charging options, especially for Tesla users.
The Grand Hotel at the Grand Canyon is a notable destination for families seeking a mix of luxury, convenience and engaging activities for kids. Positioned close to the spectacular Grand Canyon, the location is ideal for hassle-free exploration of the park. Guests have frequently praised the hotel for its cleanliness and the range of family-friendly amenities. The rooms, often described as spacious and well-decorated, comfortably accommodate various family sizes, from small groups to families of five.
The hotel's gift shop has proven popular with children, added to which the pool has been a notable highlight for young guests. For families looking for entertainment within the hotel, the children's play area has received positive feedback, although some reviews noted limited options for children. The family suites specifically have been lauded for their capacity and design, making family vacations comfortable and memorable.
Dining is another area the hotel excels in, providing a variety of options suitable for families. The friendly and attentive staff have added to the overall positive experience, catering to specific requests and ensuring a pleasant stay. Families appreciate the cozy atmosphere and the hotel's efforts to meet their needs.
Despite a couple of mentions about the lack of extra beds and the occasional shortage of towels, the overall consensus is that the hotel offers great value and is tailored for family stays. The presence of modern amenities, such as EV charging stations, complements its contemporary and practical appeal. Thus, The Grand Hotel at the Grand Canyon stands out as a perfect base for a memorable family adventure.
The Grand Hotel at the Grand Canyon has elicited a mix of reactions regarding its five-star status. Guests frequently mention that while it is presented as a five-star hotel, many believe it falls short of this mark. Though some praise the hotel for its beautiful property, luxurious feel and excellent concierge services, there's a consensus that it doesn't quite meet the expectations associated with a five-star rating.
The facility boasts several positive aspects, such as truly luxurious rooms, a stylish lobby and convenient amenities like secure electric vehicle charging stations. Reviews often highlight the great price for such luxury, asserting the hotel offers good value.
However, cleanliness and service appear to be inconsistent. A number of guests were disappointed with the cleanliness of the carpets and indicated that the hotel might be showing its age. Moreover, the level of service has been labelled as subpar by some, noting that it doesn't quite match up to the standard one would expect from a five-star hotel.
In conclusion, while The Grand Hotel at the Grand Canyon does have moments of luxury and many convenient features, it might be more accurately described as a four-star experience rather than a five-star one, based on the varied guest feedback.
The Grand Hotel at the Grand Canyon offers an array of facilities and services tailored to business travelers, making it a convenient option for those on work trips. The hotel features a well-appointed business center and a functional meeting room, alongside adequate conference facilities, though updates might be beneficial. The secure and clean amenities, such as a gym of great size and a clean pool, are notable advantages. Additionally, the hotel includes a secure EV charging station and free on-spot mail services, enhancing the overall convenience and safety for guests.
While the internet connection is generally good, there have been instances of unreliability, potentially impacting business tasks. The rooms provide a decent mattress suitable for business stays and the environment is quiet enough for work, ensuring a productive stay. Moreover, the hotel is strategically located next to convenient stores and restaurants, adding to its appeal for business travelers. The check-in process is straightforward and can be done online, streamlining arrivals.
However, some reviews mention areas of the hotel being outdated and the customer service not being as attentive as before, which could be improved. Despite these drawbacks, the hotel is generally seen as business-friendly and suited for business travel, even though it may not be the prime choice for all business trips due to some limitations like limited room service and occasional internet issues. Overall, it remains a good place for relaxing after a busy day.
The Grand Hotel at the Grand Canyon offers several accessibility features that cater to guests with disabilities. Guests appreciated accessible rooms with wide bathroom doors suitable for wheelchair users. The pool and lobby area were noted as easily accessible and the hotel also provided accessible parking and EV charging stations, adding to the convenience. The ground-floor rooms and wheelchair-accessible accommodations received praise and the proximity to the Grand Canyon South Rim was a major highlight, making early visits to the park feasible.
Rooms were clean and of comfortable size and the entire hotel was considered neat with excellent decor. The staff were generally described as friendly and supportive with specific mentions of them providing help when needed. Amenities, including a clean pool and a restaurant bar, enhanced the stay. However, a few guests faced challenges, such as a lack of accessible routes, non-accessible parking at times and some issues with staff assistance related to accessibility.
Despite these occasional setbacks, the overall sentiment suggests that the Grand Hotel at the Grand Canyon is a convenient and supportive option for travelers with disabilities, providing essential accessibility features and a prime location close to the park.
The indoor pool at The Grand Hotel at the Grand Canyon garners mixed feedback from guests but is generally appreciated as a pleasant addition to the property. Many guests noted the pool's cleanliness and described it as a nice, appealing feature of the hotel. Families particularly enjoyed this facility with children often having fun in the water. The presence of a hot tub and jacuzzi alongside the pool is frequently highlighted as a benefit, providing guests with extra options for relaxation.
However, several reviews pointed out that the pool is on the smaller side and some guests felt that it did not live up to their expectations. Despite its modest size, the pool's maintenance and heated water, especially during winter, were positively noted. There were mentions of occasional issues, such as outdated amenities and water temperature inconsistencies, which detracted from the overall experience for some. Nonetheless, the well-maintained ambiance and additional comfort offered by the indoor pool and jacuzzi make it a welcome feature, particularly after a long day exploring the nearby national park.
Nestled near one of the world's most iconic natural wonders, The Grand Hotel at the Grand Canyon offers a mix of experiences with a touch of luxury. Despite some mixed impressions, it consistently stands out in its surroundings. Guests frequently laud the property for its excellent service and ambiance, making it a haven for travelers seeking comfort and convenience.
On entering, visitors are greeted by an absolutely stunning and beautifully designed lobby, often described as elegant, fancy and ultra-luxurious. The hotel's decor, fitting its surroundings, enhances the ambiance. The spacious rooms are adorned with lavish furnishings, modern decor and a luxurious feel that many found to be cozy and well-appointed.
Cleanliness is a recurring highlight with both rooms and common areas maintained to high standards. Families will appreciate the convenience of spacious family suites and amenities such as EV charging stations. The presence of modern luxury features and upscale design elements, often reminiscent of a high-end lodge, contribute to an overall classy atmosphere.
The hotel's facilities, including a spa and luxury rooms, add to a generally upscale experience. Some guests noted an excellent dining experience paired with great service, making their stay even more enjoyable. Despite a few opinions suggesting that the hotel may not entirely live up to its advertised 5-star status, it remains a top choice for many who have traveled through Arizona, setting itself apart from other local accommodations.
While some reviews indicate that certain luxury aspects may fall short of expectations, the hotel has an undeniable charm and comfort. Its modern amenities, convenient location and beautiful interiors make it a compelling lodging option near the Grand Canyon.
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Location
Breakfast
However, there were significant drawbacks mentioned. A common point of contention was that breakfast was not included in the stay, necessitating an additional charge that many found expensive relative to the offering. Guests frequently mentioned that the buffet's food quality was inconsistent with items often being cold, undercooked or not replenished timely. The absence of a warm breakfast on-site led to some calling the boxed breakfast option unappealing and overpriced.
Moreover, the lack of complimentary breakfast and limited options within the hotel due to closures (often attributed to staffing shortages or COVID-19 restrictions) left many guests disappointed. Some had to resort to off-site dining, which wasn't always convenient. All in all, while the breakfast was considered good by some standards, the high cost, inconsistent quality and lack of inclusion in the room rate detracted from the overall guest experience.
Dinner
However, a recurring issue mentioned by numerous guests was the frequent closure of the restaurant due to staffing shortages, leading to limited dining options and long waits for tables. Several reviewers noted that the restaurant was closed during their entire stay or for specific meals, which was disappointing for them. When open, the restaurant sometimes struggled with service, including errors in dishes and slow service.
The prices were another point of contention with many guests finding the cost of food to be very high relative to its quality. Despite some standout meals, others described the food as mediocre, unappealing or overpriced. The ambience in the dining room received mixed reviews, sometimes described as poor.
In conclusion, while the restaurant at The Grand Hotel at the Grand Canyon has the potential to offer a delightful dining experience with good food and nice atmosphere, the frequent closures and high prices are significant drawbacks that future guests should be aware of.
Rooms
However, there are consistent mentions of rooms being smaller than expected, particularly for families. Some guests have encountered cleanliness issues with reports of dust, dirty carpets and occasionally unclean sheets or bathrooms. The furnishings in some rooms appear dated and could benefit from updates. Noise levels, particularly from air conditioning and neighboring areas like the pool, have also been a concern for some guests.
Overall, while the hotel provides comfort and convenience with its spacious, well-equipped rooms and beautiful decor, it occasionally falls short in room size and cleanliness for the price point. It remains a solid option for those looking to stay close to the Grand Canyon with decent amenities and a generally welcoming environment.
Beds
However, not all feedback was favorable. Some guests found the beds to be too soft, too hard or even saggy in the middle. Complaints about the pillows were more common with many describing them as hard, lumpy and of poor quality. There were a few mentions of dated or worn-out mattresses and bedding, highlighting a need for updates in some rooms.
In summary, while many guests have restful and enjoyable sleep experiences, there are noticeable inconsistencies that the hotel may need to address, particularly regarding the pillows and mattress conditions in certain rooms.
Cleanliness
Rooms are reported to be spacious, well-decorated and modern, often giving off a welcoming atmosphere. Bathrooms, in particular, stand out for their cleanliness and guests appreciate the clean linens and towels provided. The lobby and common areas also receive commendations for their neat appearance.
However, some areas need improvement. Reports of dusty floors, high cupboards and unclean carpets show inconsistencies in housekeeping standards. Several guests noted that certain aspects of the rooms, like blinds and extra blankets, were not clean and items like stained sheets and grime in bathtubs detracted from the overall experience.
Some rooms seemed to retain unpleasant odors and there were occasional mentions of dirty dining utensils and unsatisfactory cleaning in some specific spots. The outdoor areas around the property could also benefit from more attention.
While the hotel's cleanliness generally impresses, there are variations that suggest the need for more consistent and thorough cleaning practices to ensure every guest enjoys a pristine environment.
Staff
However, the feedback also includes instances of subpar interactions with some guests reporting uncooperative, rude or indifferent behavior from staff members. There were mentions of poor communication skills and a lack of customer service knowledge in certain situations. Despite these occasional negative experiences, the general consensus remains that the staff are largely supportive and capable, contributing positively to the guests' overall experience at the hotel.
The hotel also garnered appreciation for its well-maintained facilities and convenient location, though a few reviewers found the amenities' value not commensurate with the price. Nonetheless, for many, the warm and attentive service from staff significantly enhanced their stay.
Wi-Fi
Pool
On the downside, many guests found the pool small and sometimes crowded, especially during hot weather. Issues with cleanliness and maintenance were frequently noted with several describing the pool as dirty, outdated or poorly maintained. Some guests experienced the pool being closed for maintenance or other unspecified reasons, detracting from their overall stay. Mold, cold water and excessive chlorination were common complaints with a few guests finding the pool uninviting or even a health risk.
In summary, while the pool and jacuzzi have been a positive aspect for many guests, consistent issues with cleanliness, maintenance and size have left others unimpressed. Those planning to use the pool facilities at The Grand Hotel at the Grand Canyon should set moderate expectations, given the mix of positive experiences and notable shortcomings.
Parking
However, there are mentions of a few challenges. While most found parking to be sufficient, some encountered tight spaces and occasional additional costs incurring a surprise $75 fee. Despite these issues, the majority of reviewers agree that parking is generally hassle-free and accessible, making it a positive aspect of staying at The Grand Hotel.
EV charging stations
However, it is important to note some inconsistency in the availability of charging stations. A few reviews mentioned issues with EV charging availability and instances where the electric vehicle charging was not operational. Despite these occasional problems, the majority of feedback emphasizes the positive aspects, such as clean and well-maintained charging stations.
In summary, while there might be sporadic availability issues, The Grand Hotel at the Grand Canyon generally supports electric vehicle owners effectively with numerous free charging options, especially for Tesla users.
Family
The hotel's gift shop has proven popular with children, added to which the pool has been a notable highlight for young guests. For families looking for entertainment within the hotel, the children's play area has received positive feedback, although some reviews noted limited options for children. The family suites specifically have been lauded for their capacity and design, making family vacations comfortable and memorable.
Dining is another area the hotel excels in, providing a variety of options suitable for families. The friendly and attentive staff have added to the overall positive experience, catering to specific requests and ensuring a pleasant stay. Families appreciate the cozy atmosphere and the hotel's efforts to meet their needs.
Despite a couple of mentions about the lack of extra beds and the occasional shortage of towels, the overall consensus is that the hotel offers great value and is tailored for family stays. The presence of modern amenities, such as EV charging stations, complements its contemporary and practical appeal. Thus, The Grand Hotel at the Grand Canyon stands out as a perfect base for a memorable family adventure.
5 Star
The facility boasts several positive aspects, such as truly luxurious rooms, a stylish lobby and convenient amenities like secure electric vehicle charging stations. Reviews often highlight the great price for such luxury, asserting the hotel offers good value.
However, cleanliness and service appear to be inconsistent. A number of guests were disappointed with the cleanliness of the carpets and indicated that the hotel might be showing its age. Moreover, the level of service has been labelled as subpar by some, noting that it doesn't quite match up to the standard one would expect from a five-star hotel.
In conclusion, while The Grand Hotel at the Grand Canyon does have moments of luxury and many convenient features, it might be more accurately described as a four-star experience rather than a five-star one, based on the varied guest feedback.
Business
While the internet connection is generally good, there have been instances of unreliability, potentially impacting business tasks. The rooms provide a decent mattress suitable for business stays and the environment is quiet enough for work, ensuring a productive stay. Moreover, the hotel is strategically located next to convenient stores and restaurants, adding to its appeal for business travelers. The check-in process is straightforward and can be done online, streamlining arrivals.
However, some reviews mention areas of the hotel being outdated and the customer service not being as attentive as before, which could be improved. Despite these drawbacks, the hotel is generally seen as business-friendly and suited for business travel, even though it may not be the prime choice for all business trips due to some limitations like limited room service and occasional internet issues. Overall, it remains a good place for relaxing after a busy day.
Accessible
Rooms were clean and of comfortable size and the entire hotel was considered neat with excellent decor. The staff were generally described as friendly and supportive with specific mentions of them providing help when needed. Amenities, including a clean pool and a restaurant bar, enhanced the stay. However, a few guests faced challenges, such as a lack of accessible routes, non-accessible parking at times and some issues with staff assistance related to accessibility.
Despite these occasional setbacks, the overall sentiment suggests that the Grand Hotel at the Grand Canyon is a convenient and supportive option for travelers with disabilities, providing essential accessibility features and a prime location close to the park.
Indoor Pool
However, several reviews pointed out that the pool is on the smaller side and some guests felt that it did not live up to their expectations. Despite its modest size, the pool's maintenance and heated water, especially during winter, were positively noted. There were mentions of occasional issues, such as outdated amenities and water temperature inconsistencies, which detracted from the overall experience for some. Nonetheless, the well-maintained ambiance and additional comfort offered by the indoor pool and jacuzzi make it a welcome feature, particularly after a long day exploring the nearby national park.
Luxury
On entering, visitors are greeted by an absolutely stunning and beautifully designed lobby, often described as elegant, fancy and ultra-luxurious. The hotel's decor, fitting its surroundings, enhances the ambiance. The spacious rooms are adorned with lavish furnishings, modern decor and a luxurious feel that many found to be cozy and well-appointed.
Cleanliness is a recurring highlight with both rooms and common areas maintained to high standards. Families will appreciate the convenience of spacious family suites and amenities such as EV charging stations. The presence of modern luxury features and upscale design elements, often reminiscent of a high-end lodge, contribute to an overall classy atmosphere.
The hotel's facilities, including a spa and luxury rooms, add to a generally upscale experience. Some guests noted an excellent dining experience paired with great service, making their stay even more enjoyable. Despite a few opinions suggesting that the hotel may not entirely live up to its advertised 5-star status, it remains a top choice for many who have traveled through Arizona, setting itself apart from other local accommodations.
While some reviews indicate that certain luxury aspects may fall short of expectations, the hotel has an undeniable charm and comfort. Its modern amenities, convenient location and beautiful interiors make it a compelling lodging option near the Grand Canyon.
Yes, The Grand Hotel at the Grand Canyon has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at The Grand Hotel at the Grand Canyon.
No, The Grand Hotel at the Grand Canyon doesn't allow dogs.
No, parking facilities aren't available at The Grand Hotel at the Grand Canyon.
No, The Grand Hotel at the Grand Canyon doesn't have a gym.
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