Hotel Surya, Kaiser Palace
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Summary of reviewsHotel Surya, Kaiser Palace enjoys a commendable reputation for its overall ambiance, delightful culinary offerings and hospitable staff, making it a solid choice for travelers seeking both comfort and tranquility in Varanasi.
Situated in a beautiful, green area of the cantonment, the hotel's location has received high praise for offering a serene escape from the city's hustle and bustle. The proximity to the Varanasi railway station and accessible public transport make it convenient for exploring the ghats and other key sites, despite the slight distance from central river areas and the Kashi Vishwanath temple.
The breakfast experience at Hotel Surya is particularly impressive with a vast variety of options and a charming palace-like setting. Guests appreciate the freshness of the dishes, the daily variety and the vegetarian and eggless bakery selections. However, some feedback indicates a desire for more diversity and higher quality in certain items.
Dinner at the Royale Cantone Restaurant often stands out as a highlight of the guest experience, featuring a wide range of Indian and continental dishes. The cozy ambiance, reasonable pricing and excellent food quality enhance the dining experience with many guests pointing out that evening meals were a memorable part of their stay.
When it comes to rooms, the hotel offers a mix of spacious, clean and comfortable accommodations, especially in the renovated sections. However, there are inconsistencies with some rooms appearing outdated, musty and in need of maintenance. The cleanliness of the rooms and the property is adequate for many, though there are notable mentions of dirty linens and poorly maintained bathrooms.
The staff at Hotel Surya are frequently commended for their friendliness, kindness and helpful attitude, contributing significantly to a pleasant stay. Despite some operational inefficiencies and occasional lapses in hospitality training, the overall guest experience is positively influenced by the welcoming demeanor of the staff.
The hotel’s aesthetic appeal, historical ambiance and beautiful surroundings are often praised, although the WiFi service leaves much to be desired. Guests have consistently reported unreliable and slow internet connectivity, which poses an inconvenience, especially for those requiring a stable connection.
In terms of bedding, while many guests find the beds comfortable and clean, there are consistent complaints about uncomfortable mattresses, worn-out linens and inconsistent maintenance. The need for more frequent changing of bed sheets and towels, as well as updates to bedding quality, are recurring themes.
Overall, Hotel Surya, Kaiser Palace impresses with its beautiful location, delightful breakfast and dinner experiences and friendly staff. However, improvements in room maintenance, cleanliness and WiFi services could significantly enhance the guest experience.
Categories
Situated in a beautiful, green area of the cantonment, the hotel's location has received high praise for offering a serene escape from the city's hustle and bustle. The proximity to the Varanasi railway station and accessible public transport make it convenient for exploring the ghats and other key sites, despite the slight distance from central river areas and the Kashi Vishwanath temple.
The breakfast experience at Hotel Surya is particularly impressive with a vast variety of options and a charming palace-like setting. Guests appreciate the freshness of the dishes, the daily variety and the vegetarian and eggless bakery selections. However, some feedback indicates a desire for more diversity and higher quality in certain items.
Dinner at the Royale Cantone Restaurant often stands out as a highlight of the guest experience, featuring a wide range of Indian and continental dishes. The cozy ambiance, reasonable pricing and excellent food quality enhance the dining experience with many guests pointing out that evening meals were a memorable part of their stay.
When it comes to rooms, the hotel offers a mix of spacious, clean and comfortable accommodations, especially in the renovated sections. However, there are inconsistencies with some rooms appearing outdated, musty and in need of maintenance. The cleanliness of the rooms and the property is adequate for many, though there are notable mentions of dirty linens and poorly maintained bathrooms.
The staff at Hotel Surya are frequently commended for their friendliness, kindness and helpful attitude, contributing significantly to a pleasant stay. Despite some operational inefficiencies and occasional lapses in hospitality training, the overall guest experience is positively influenced by the welcoming demeanor of the staff.
The hotel’s aesthetic appeal, historical ambiance and beautiful surroundings are often praised, although the WiFi service leaves much to be desired. Guests have consistently reported unreliable and slow internet connectivity, which poses an inconvenience, especially for those requiring a stable connection.
In terms of bedding, while many guests find the beds comfortable and clean, there are consistent complaints about uncomfortable mattresses, worn-out linens and inconsistent maintenance. The need for more frequent changing of bed sheets and towels, as well as updates to bedding quality, are recurring themes.
Overall, Hotel Surya, Kaiser Palace impresses with its beautiful location, delightful breakfast and dinner experiences and friendly staff. However, improvements in room maintenance, cleanliness and WiFi services could significantly enhance the guest experience.
Hotel with Spa
Blends comfort with spa amenities. Focuses on wellness with treatments aimed at rejuvenation. Known for its friendly staff and peaceful atmosphere.
Romantic Hotel
Offers comfortable accommodations and a convenient location, ensuring a pleasant and romantic experience. The hotel's blend of comfort and accessibility makes it a great choice for couples.
Business Hotel
This hotel is suitable for business travelers looking for accommodation in Varanasi.
Hotel with Parking
This hotel provides parking facilities.
Accessible Hotel
Hotel Surya, Kaiser Palace offers wheelchair access. It is centrally located and easily accessible.
Hotel for Yoga
The hotel provides a dedicated yoga room for guest use. Yoga classes are also among the activities offered to help guests stay fit and relax.
4-Star Hotel
Located on The Mall Road, this hotel offers a blend of comfort and accessibility. Its established presence and range of services make it a reliable option for a pleasant stay.
Guest Reviews
The location of Hotel Surya, Kaiser Palace has garnered a lot of positive feedback from guests. It's situated in a beautiful, green area that offers a refreshing escape from the hustle and bustle of Varanasi, while still allowing convenient access to key sites within the city. Its proximity to Varanasi railway station, particularly platform 9, is a significant advantage for travelers. Guests appreciate being able to visit the ghats with ease, though some mention the distance from the Kashi Vishwanath temple and central river areas. Public transport options are readily available, facilitating travel within the city.
The hotel's central location in the cantonment area is both a boon and a minor drawback, as it situates guests away from the city's chaos and pollution but also somewhat removed from the main attractions. The quiet and posh surroundings contribute to a serene stay, complemented by ample car parking and large open areas inside the property. Overall, the location, combined with positive mentions of the hotel's staff, facilities and dining options, makes Hotel Surya a commendable choice for travelers looking to balance accessibility with tranquility.
Hotel Surya, Kaiser Palace offers a breakfast experience that largely impresses its guests. Many have appreciated the vast variety of options, describing the breakfast spread as extraordinary and very good by Indian standards. Guests frequently highlighted the introduction of new dishes daily, adding to the delightful surprise of their morning meals. The availability of a maximum vegetarian and eggless bakery section was particularly praised, being a rare find these days.
The breakfast ambiance received commendations with the setting described as lovely and reflective of the hotel's palace-like elegance. Multiple reviews mentioned the quality and taste, noting that the dishes were delicious, well put together and fresh. Tableside tea service enhanced the overall experience, adding a touch of personal comfort that guests loved.
However, not all feedback was positive. Some mentioned that the breakfast options felt limited and could be more exciting. Complaints about the quality of fruit and the lack of non-vegetarian items were noted, though these did not overshadow the overall positive sentiments. Suggestions for improvement included offering fresh juice instead of canned and increasing variety to avoid monotony.
In summary, the breakfast at Hotel Surya, Kaiser Palace successfully combines variety, taste and a charming setting, making it a delightful start to the day for most of its guests, despite a few areas needing improvement.
Hotel Surya, Kaiser Palace, offers a delightful dining experience with a wide range of typical Indian and continental options. The Royale Cantone Restaurant stands out for its delicious meals and excellent staff, consistently receiving praise for its quality food. Guests enjoy the cozy ambience of the hotel's restaurant, which features dining opportunities in the garden, adding to the charming experience. Many diners highlight the good quality and reasonable pricing of evening meals. Reviewers appreciate the variety of dishes available and often note the dinner as the highlight of their stay, emphasizing that the food is amazing. The in-house restaurant serves excellent tea alongside its varied menu, confirming its status as a top-tier dining spot within the hotel.
Hotel Surya, Kaiser Palace offers a mix of both charm and challenges when it comes to its rooms. Located in an old palace building, the hotel boasts spacious grounds with open lawns, providing a unique historical ambience. Many guests find the rooms to be spacious, clean and comfortable, often equipped with all basic amenities. Some rooms, especially the renovated ones, are noted for their proper ventilation, large windows and cozy feel.
However, guests also highlight several areas needing improvement. While some rooms are excellent, others appear outdated and are not as pictured in online images. Reports of rooms being musty, having old furniture and needing renovation are common. Cleanliness issues such as stained bedsheets, unclean bathrooms and dusty corridors have also been noted. Additionally, some rooms lack windows or views and certain amenities like air conditioners might not function optimally.
The discrepancies between different rooms are apparent with some guests highlighting excellent, luxurious suites, while others mention small, untidy rooms with maintenance issues. Therefore, while the hotel has the potential to offer a delightful stay, experiences with room quality appear to be inconsistent.
Hotel Surya, Kaiser Palace offers a mix of opinions when it comes to the comfort of their beds. Many guests have praised the beds for being comfortable and clean, often highlighting that their comfort levels were exceptionally high. Positive remarks about the beds being clean and the showers warm add to the overall experience of staying in a palace-like ambiance with modern comforts. However, a significant number of reviews also mention issues such as uncomfortable mattresses, old and worn out bedsheets and bed linens that were dirty or stained. Some guests found the added bedding too hard and noted discrepancies between the specified and actual bed sizes. Moreover, the frequency of changing bed sheets and towels fell short of expectations with some items being old, discolored or even torn. Additionally, while the rooms were clean, several comments pointed out that the bathrooms had issues including lack of foot mats, unpleasant odors and the necessity for general improvement. The overall impression suggests that while some guests found the bed arrangements satisfactory, there is a notable need for updates and better maintenance in this area.
Hotel Surya, Kaiser Palace presents a mixed bag when it comes to cleanliness. On the positive side, many guests have highlighted that the rooms are clean, roomy and comfortable, making for a cozy stay. The property itself and the swimming pool receive commendation for maintaining good cleanliness standards. Guests have appreciated the clean and safe pool area, as well as the lovely breakfast buffet offered in the morning.
However, there is significant room for improvement, particularly in the bathrooms and housekeeping services. Issues like dirty linens, poorly maintained washrooms and substandard bathroom cleaning have been frequently mentioned. Guests have also pointed out that the floors are cold tiles and there are visible stains on bedsheets and curtains that appear overused. Some guests reported that room cleaning could be more thorough and that overall cleanliness did not meet international standards.
Housekeeping and room service also drew some criticism with mentions that these services can be enhanced. The upkeep of the property overall has left some guests wanting more, emphasizing that attention to detail in cleanliness and regular maintenance is necessary for a more satisfactory stay.
Hotel Surya, Kaiser Palace receives mixed reviews concerning its staff, yet an overwhelming number praise their friendliness, kindness and helpfulness. Guests consistently highlight the courteous, humble nature of the staff across housekeeping, the restaurant and the spa areas. The hotel is frequently commended for its attentive and accommodating personnel, who often go out of their way to ensure that guests are comfortable and have their needs met.
Despite these positive notes, there are mentions of drawbacks. Some guests experience inefficiencies, pointing to slow service and occasional unpreparedness at reception. Instances of poor hospitality training among certain staff members are also noted, which sometimes results in a subpar stay.
Overall, while some operational inconsistencies exist, many guests appreciate the welcoming and polite demeanor of the staff, which significantly contributes to the comfort and enjoyment of their stay at the hotel. The convenient location in the Cantt area also adds to the allure of this establishment.
Hotel Surya, Kaiser Palace has frequently been praised for its impressive architecture and beautiful surroundings as highlighted in its promotional images, but there seems to be a recurring issue with the hotel's WiFi services. Guests have noted that the WiFi does not work reliably, especially in the rooms, which has been a significant inconvenience for many. Some visitors found the internet to be too slow or completely nonfunctional during their stay, which could pose a problem for those needing a stable connection. Despite these issues, the overall ambiance and the visual appeal of the hotel succeed in garnering positive remarks.
Location Show Map
Location
The hotel's central location in the cantonment area is both a boon and a minor drawback, as it situates guests away from the city's chaos and pollution but also somewhat removed from the main attractions. The quiet and posh surroundings contribute to a serene stay, complemented by ample car parking and large open areas inside the property. Overall, the location, combined with positive mentions of the hotel's staff, facilities and dining options, makes Hotel Surya a commendable choice for travelers looking to balance accessibility with tranquility.
Breakfast
The breakfast ambiance received commendations with the setting described as lovely and reflective of the hotel's palace-like elegance. Multiple reviews mentioned the quality and taste, noting that the dishes were delicious, well put together and fresh. Tableside tea service enhanced the overall experience, adding a touch of personal comfort that guests loved.
However, not all feedback was positive. Some mentioned that the breakfast options felt limited and could be more exciting. Complaints about the quality of fruit and the lack of non-vegetarian items were noted, though these did not overshadow the overall positive sentiments. Suggestions for improvement included offering fresh juice instead of canned and increasing variety to avoid monotony.
In summary, the breakfast at Hotel Surya, Kaiser Palace successfully combines variety, taste and a charming setting, making it a delightful start to the day for most of its guests, despite a few areas needing improvement.
Dinner
Rooms
However, guests also highlight several areas needing improvement. While some rooms are excellent, others appear outdated and are not as pictured in online images. Reports of rooms being musty, having old furniture and needing renovation are common. Cleanliness issues such as stained bedsheets, unclean bathrooms and dusty corridors have also been noted. Additionally, some rooms lack windows or views and certain amenities like air conditioners might not function optimally.
The discrepancies between different rooms are apparent with some guests highlighting excellent, luxurious suites, while others mention small, untidy rooms with maintenance issues. Therefore, while the hotel has the potential to offer a delightful stay, experiences with room quality appear to be inconsistent.
Beds
Cleanliness
However, there is significant room for improvement, particularly in the bathrooms and housekeeping services. Issues like dirty linens, poorly maintained washrooms and substandard bathroom cleaning have been frequently mentioned. Guests have also pointed out that the floors are cold tiles and there are visible stains on bedsheets and curtains that appear overused. Some guests reported that room cleaning could be more thorough and that overall cleanliness did not meet international standards.
Housekeeping and room service also drew some criticism with mentions that these services can be enhanced. The upkeep of the property overall has left some guests wanting more, emphasizing that attention to detail in cleanliness and regular maintenance is necessary for a more satisfactory stay.
Staff
Despite these positive notes, there are mentions of drawbacks. Some guests experience inefficiencies, pointing to slow service and occasional unpreparedness at reception. Instances of poor hospitality training among certain staff members are also noted, which sometimes results in a subpar stay.
Overall, while some operational inconsistencies exist, many guests appreciate the welcoming and polite demeanor of the staff, which significantly contributes to the comfort and enjoyment of their stay at the hotel. The convenient location in the Cantt area also adds to the allure of this establishment.
Wi-Fi
No, Hotel Surya, Kaiser Palace doesn't have any pool.
Yes, a spa is available at Hotel Surya, Kaiser Palace.
No, Hotel Surya, Kaiser Palace doesn't allow dogs.
Yes, parking facilities are available at Hotel Surya, Kaiser Palace.
No, Hotel Surya, Kaiser Palace doesn't have a gym.
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