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Summary of reviewsHotel Phoenix is strategically located near Zagreb Airport, making it a convenient choice for travelers seeking comfort and ease during a transit or short-term stay. Positioned a short drive from the airport, the hotel offers easy access to major travel routes, and while situated outside Zagreb's bustling city center, it assures a restful environment ideal for a stopover.
Guests frequently express satisfaction with the rooms, which are spacious, elegantly designed, and equipped with all necessary amenities, ensuring a comfortable stay. Pristine cleanliness is a notable feature throughout the hotel, from individual rooms to common areas, contributing to a welcoming and hygienic atmosphere that many travelers appreciate.
The breakfast experience receives varied feedback, but many guests applaud the selection and value for money with hearty options like fruits, yogurts, and omelettes. However, prospective visitors are advised to confirm breakfast availability, particularly during weekends and holidays, as inconsistencies have been noted.
The hotel staff receives high praise for their friendliness and helpfulness, enriching the guest experience with their attentive and accommodating service. From providing local recommendations to maintaining a pleasant environment, the staff, along with the welcoming hotel owner, play a significant role in ensuring guest satisfaction.
Parking facilities at Hotel Phoenix further enhance the ease of stay, with ample free and secure parking spaces readily accessible. This proves convenient for travelers arriving by car, providing additional comfort without extra costs.
While the beds generally receive commendations for their comfort, there are some inconsistencies noted regarding mattress firmness and pillow softness, with a few guests experiencing noise disturbances during weekends. Nonetheless, the majority finds the beds well-suited for a restful night's sleep, reflecting positively on the overall accommodation experience.
In summary, Hotel Phoenix is well-regarded for its prime location, spacious and clean accommodations, friendly staff, and convenient amenities, making it a favorable choice for travelers seeking comfort and ease near Zagreb Airport. Show more
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Categories
Hotel with Parking
Hotel Phoenix offers parking facilities. It is a popular choice for its comfortable rooms and services.
Small Hotel
Hotel Phoenix offers a comfortable hotel experience with a convenient location. The smaller size contributes to a more personal and attentive guest experience.
3-Star Hotel
This hotel is praised for its clean, spacious rooms and helpful staff. It's conveniently located near the airport and offers amenities such as a restaurant, free Wi-Fi, and free parking. Many reviews mention the tasty food and comfortable accommodations.
Family Friendly Hotel
Business Hotel
Room Types
Double or Twin RoomThe spacious twin/double room provides air conditioning, soundproof walls, a terrace with an inner courtyard view as well as a private bathroom featuring a shower.
Interconnecting RoomThe spacious family room provides air conditioning, soundproof walls, a terrace with an inner courtyard view as well as a private bathroom featuring a bath. The unit offers 6 beds.
Deluxe Single RoomThe single room offers air conditioning, soundproof walls, a terrace with an inner courtyard view as well as a private bathroom featuring a shower. The unit offers 1 bed.
Double Room with Spa BathGuests will have a special experience as the double room features a hot tub. The spacious double room provides air conditioning, soundproof walls, a terrace with garden views as well as a private bathroom featuring a bath. The unit offers 1 bed.
King Suite with Spa BathGuests will have a special experience as the suite features a hot tub. Featuring 2 bedrooms, this spacious suite offers 2 bathrooms with a bath, a seating area and terrace where you can relax. The air-conditioned suite provides a flat-screen TV, soundproof walls, a minibar, a wardrobe as well as garden views. The unit has 5 beds.
Guest Reviews
8.6
Very Good
Location
Hotel Phoenix boasts a prime location that appeals to travelers seeking convenience and comfort near Zagreb Airport. Ideally situated just a short drive from the airport—approximately 7 to 15 minutes—it serves as an excellent stopover for those continuing their journey. The hotel caters well to guests with its spacious, clean, and comfortable rooms that offer all the necessary amenities for a brief stay.
Despite its proximity to the highway, providing ease of access for travelers on a road trip, it is positioned in a relatively secluded area outside of Zagreb's bustling city center. This location, however, remains a strong point for those prioritizing a restful night close to travel hubs. Overall, Hotel Phoenix delivers a strategically advantageous and comfortable option for transit travelers and short-stay visitors.
Breakfast
Hotel Phoenix offers a breakfast experience that has received a mixed reception from its guests. Many visitors have praised the breakfast as fantastic and splendid, appreciating the hearty offerings that include a great choice of fruits, yogurts, and cooked items like omelettes. The breakfast, available at a reasonable price of six euros, provides a good value for money with its variety. Some guests enjoyed the basic options available such as cold cuts, cheese, and spreads, finding them sufficient for a light morning meal.
However, it's worth noting that breakfast availability can be inconsistent, with some guests experiencing a complete absence of breakfast services during weekends, particularly in the holiday season, despite it being included in their booking. When available, the breakfast seems to cater mainly to those who prefer simpler meals over elaborate spreads. Overall, while the breakfast has elements that some guests find quite satisfying, potential travelers might want to verify its availability, especially if traveling on weekends or during holidays.
Rooms
Hotel Phoenix offers an inviting accommodation experience, highlighted by its spacious and beautifully designed rooms. Guests consistently praise the large, well-equipped rooms that provide ample space for relaxation and comfort. Each room is kept in pristine condition, with cleanliness being a standout feature that many have noted. The rooms are modern and often exceed expectations in terms of size, providing a pleasantly surprising environment for travelers.
Comfort doesn't end with spacious layouts; the beds have garnered favorable comments for their comfort, ensuring a restful night's sleep. The inclusion of all necessary amenities further elevates the convenience and comfort of each stay. Guests also mention interconnected rooms, which can be particularly beneficial for families or groups traveling together.
Overall, Hotel Phoenix seems to strike a harmonious balance between style and functionality, offering clean, comfy, and spacious rooms that contribute to a memorable stay. However, it's worth mentioning that some guests have encountered minor service delays, but the overwhelming focus remains on the quality of the rooms themselves.
Beds
The beds at Hotel Phoenix receive mixed reviews from guests. Many highlight the comfort of the beds, describing them as very comfortable and perfectly suited for a restful night, with some guests experiencing relief from back pain. However, a few guests express dissatisfaction, citing issues with the firmness of the mattresses and the hardness of the pillows. Some even mention discomfort leading to back pain after a night's sleep. Additionally, a couple of reviewers note disruptions due to noise during the weekends, affecting their sleep quality. While the beds receive praise for their comfort, there are inconsistencies in guest experiences, particularly regarding mattress and pillow firmness and external noise disturbances.
Cleanliness
Hotel Phoenix has garnered a positive impression for its commitment to cleanliness, which significantly enhances the overall comfort and welcoming atmosphere of the establishment. Guests frequently remark on the clean and tidy nature of the rooms, describing them as both spacious and fragrant. The hotel exudes an air of tidiness not just in the individual rooms, but throughout its environments, creating an inviting and pleasant experience for visitors. The surrounding areas of the hotel also receive praise for being well-maintained and clean. While some critiques highlight isolated incidents such as mold in the showers and an occasional stale smell in the bathrooms, these instances are overshadowed by the general perception of the hotel's dedication to cleanliness. Overall, Hotel Phoenix delivers a standard of cleanliness that satisfies the majority of its guests, making it an appealing choice for travelers seeking both comfort and a hygienic stay.
Staff
Hotel Phoenix boasts an exceptionally friendly and helpful staff, earning high praise across numerous reviews. Guests frequently note the welcoming atmosphere created by the team, with many highlighting the pleasant interactions with a genuinely kind and courteous staff. Notably, the hotel owner also shares this friendly demeanor, further enhancing the guest experience.
Visitors consistently describe the staff as accommodating and attentive, often going out of their way to assist with recommendations for dining and other local attractions. The front desk and reception staff are frequently mentioned for their politeness and eagerness to help, setting a positive tone from check-in to check-out.
Even the cleaning staff receives compliments for their approachability and flexibility, ensuring a pleasant and comfortable stay. Overall, the consistent acknowledgment of the warm and supportive nature of the Hotel Phoenix staff suggests that this feature significantly enriches the guest experience.
Parking
Guests staying at Hotel Phoenix consistently highlight the convenience and benefits of the hotel's parking facilities. The hotel offers a large parking lot directly on its premises, ensuring guests have easy access to their vehicles throughout their stay. A significant advantage is the availability of free parking, allowing travelers to leave their cars for extended periods without incurring additional charges. Many travelers express appreciation for the secure nature of the parking, emphasizing its safety and privacy. With ample parking space, Hotel Phoenix provides a hassle-free experience for those traveling by car.
No, Hotel Phoenix doesn't have any pool.
No, a spa isn't available at Hotel Phoenix.
No, Hotel Phoenix doesn't allow dogs.
Yes, parking facilities are available at Hotel Phoenix.