OYO Hotel Plaza Veracruz Centro Historico
Veracruz
19.19945500,
-96.13721000
,
Callejon De Trigueros, 43 Casi Esquina Aquiles Serdan
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Summary of reviewsOYO Hotel Plaza Veracruz Centro Historico has garnered positive feedback most notably for its prime location and remarkable staff. Situated in the heart of the historic center, it offers guests exceptional access to key attractions like the Zócalo, port, boardwalk and various shops and dining venues. This strategic positioning, combined with friendly and accommodating staff, makes it a favorable choice for travelers looking to explore the city's core efficiently.
Guests frequently praise the attentiveness and kindness of the staff, from receptionists to housekeepers, who go above and beyond to ensure a welcoming and comfortable environment. This dedication to service contributes significantly to the overall positive experience at the hotel.
Rooms are generally described as clean and spacious, equipped with comfortable beds, air conditioning and hot water. However, the facilities are noted to need maintenance with some experiencing issues such as musty smells, poor lighting and unreliable internet and phone signals. Discrepancies between promotional photos and actual room conditions were also mentioned, indicating a need for refurbishment.
Cleanliness receives mixed reviews with some guests praising the tidy facilities and excellent housekeeping, while others cite concerns such as dirty sheets, mold in showers and overall poor maintenance of linens and blankets.
WiFi quality varies with good service in some areas but significant connectivity issues, especially inside guest rooms and during inclement weather, which also affects water facilities.
The beds receive mixed feedback; while some guests find them comfortable, others report them as hard, old and squeaky with insufficient bedding provisions in some cases.
Overall, OYO Hotel Plaza Veracruz Centro Historico offers a convenient and budget-friendly option for exploring the city's historic center with standout staff service enhancing the stay. Nonetheless, improvements in room maintenance, cleanliness consistency, WiFi connectivity and bedding quality are necessary to elevate the overall guest experience.
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Guests frequently praise the attentiveness and kindness of the staff, from receptionists to housekeepers, who go above and beyond to ensure a welcoming and comfortable environment. This dedication to service contributes significantly to the overall positive experience at the hotel.
Rooms are generally described as clean and spacious, equipped with comfortable beds, air conditioning and hot water. However, the facilities are noted to need maintenance with some experiencing issues such as musty smells, poor lighting and unreliable internet and phone signals. Discrepancies between promotional photos and actual room conditions were also mentioned, indicating a need for refurbishment.
Cleanliness receives mixed reviews with some guests praising the tidy facilities and excellent housekeeping, while others cite concerns such as dirty sheets, mold in showers and overall poor maintenance of linens and blankets.
WiFi quality varies with good service in some areas but significant connectivity issues, especially inside guest rooms and during inclement weather, which also affects water facilities.
The beds receive mixed feedback; while some guests find them comfortable, others report them as hard, old and squeaky with insufficient bedding provisions in some cases.
Overall, OYO Hotel Plaza Veracruz Centro Historico offers a convenient and budget-friendly option for exploring the city's historic center with standout staff service enhancing the stay. Nonetheless, improvements in room maintenance, cleanliness consistency, WiFi connectivity and bedding quality are necessary to elevate the overall guest experience.
Family Friendly Hotel
Cheap Hotel
4-Star Hotel
Guest Reviews
OYO Hotel Plaza Veracruz Centro Historico boasts an enviable location that consistently garners praise from guests, who commend its exceptional proximity to key attractions. Nestled in the heart of the historic center, the hotel offers easy access to the Zócalo, the port, the boardwalk and an array of shops, markets and dining options. Visitors appreciate being just a few steps away from the main square and enjoy the convenience of having everything within walking distance. Despite some mentions of the hotel needing maintenance, the strategic and central position coupled with friendly and attentive staff make it an attractive option for travelers looking to explore the city's core. Whether planning a stroll to the beach or accessing the prime areas in downtown, the hotel's prime location ensures a practical and efficient stay, living up to what it promises.
OYO Hotel Plaza Veracruz Centro Historico offers a blend of pros and cons when it comes to their rooms. On the positive side, many guests appreciated the clean and spacious rooms, highlighting their comfort and cleanliness. The beds, although sometimes noted as hard, were usually described as comfortable with the added advantages of air conditioning and hot water being available.
However, there are several areas where the accommodations fall short. Some rooms have a musty smell or a pipe-like odor and a few guests mentioned that the bathroom lacks ventilation. Maintenance seems to be a recurring issue, as numerous reviews point out outdated facilities, poor lighting and even holes in the ceiling. Additionally, the TVs frequently did not work and the internet and phone signal were often unreliable or non-existent.
The aesthetics of the rooms also raised concerns; they look different in person compared to the promotional photos, appearing more neglected and worn out than expected. This is compounded by occasional mismatches in room assignments with guests not receiving the rooms they booked or finding the rooms different from what was advertised.
While the location of the hotel is excellent, making it a good choice for budget-conscious travelers, it's clear that some refurbishment and better maintenance practices are needed to elevate the overall guest experience.
The beds at Hotel Plaza Centro Histórico have received mixed reviews from guests. Some appreciated the mattresses, describing them as very comfortable and of good quality. However, a significant number of guests were dissatisfied with the beds, citing issues such as extreme hardness and discomfort. Guests also noted the poor condition of the mattresses, which were often old, worn out and even squeaky. Additionally, there were complaints about insufficient bedding with some guests finding only sheets without any blankets or comforters and others requesting additional linens. Overall, while a few found the beds satisfactory, the majority of feedback highlighted the need for improvements in both mattress quality and bedding provisions.
Guests of OYO Hotel Plaza Veracruz Centro Historico have had mixed experiences regarding the cleanliness of the hotel. While some reviews highlight that the cleanliness is excellent and facilities are clean, others point out numerous issues. Positive feedback includes clean and well-maintained facilities, attentive staff and some guests even mentioning that the cleanliness of their rooms made them feel more comfortable than at home.
However, a significant number of guests reported various cleanliness problems. Complaints include dirty and stained sheets and towels, mold in the shower, lack of proper cleaning in the rooms and unpleasant smells in the bathrooms. Some guests mentioned that the condition of the bedsheets and pillows was poor with holes and stains and the lack of maintenance extended to blankets as well.
These discrepancies in cleanliness suggest that while there are some positive aspects, there is considerable room for improvement in maintaining the hotel's hygiene standards consistently.
Located in a prime spot, OYO Hotel Plaza Veracruz Centro Historico is frequently praised for its exceptional staff, making it stand out in the hospitality industry. Guests consistently highlight the friendliness and kindness exhibited by everyone, from the receptionists to the housekeepers. The staff displays a notable level of attentiveness, always ready to assist with any needs and ensuring a welcoming environment.
The housekeeping team's attention to detail, combined with the accommodating nature of the front desk personnel, leaves a lasting positive impression. Specific interactions, such as a staff member's dedication to finding missing towels, showcase their commitment to guest satisfaction. The level of service provided was often described as excellent, reflecting the staff's genuine care and effort.
However, some guests did note instances where the staff's knowledge of the local area could improve, as well as sporadic lapses in service, such as trouble finding bed linens. Despite a few inconsistent experiences, the general consensus is that the staff's warmth and professionalism significantly enhance the overall stay at the hotel.
The WiFi experience at OYO Hotel Plaza Veracruz Centro Historico receives mixed reviews. Guests appreciate that when functional, the internet offers good service and supports basic needs like streaming TV and working AC. However, several reviews highlight significant connectivity issues, particularly inside the guest rooms. Some guests report that the WiFi signal does not reach their rooms with repeated outages on the second floor and unstable connections. Connectivity may also be compromised during adverse weather conditions, affecting both internet and water facilities. Overall, while the hotel offers good internet service in some areas, there are inconsistencies, especially with room access.
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Location
Rooms
However, there are several areas where the accommodations fall short. Some rooms have a musty smell or a pipe-like odor and a few guests mentioned that the bathroom lacks ventilation. Maintenance seems to be a recurring issue, as numerous reviews point out outdated facilities, poor lighting and even holes in the ceiling. Additionally, the TVs frequently did not work and the internet and phone signal were often unreliable or non-existent.
The aesthetics of the rooms also raised concerns; they look different in person compared to the promotional photos, appearing more neglected and worn out than expected. This is compounded by occasional mismatches in room assignments with guests not receiving the rooms they booked or finding the rooms different from what was advertised.
While the location of the hotel is excellent, making it a good choice for budget-conscious travelers, it's clear that some refurbishment and better maintenance practices are needed to elevate the overall guest experience.
Beds
Cleanliness
However, a significant number of guests reported various cleanliness problems. Complaints include dirty and stained sheets and towels, mold in the shower, lack of proper cleaning in the rooms and unpleasant smells in the bathrooms. Some guests mentioned that the condition of the bedsheets and pillows was poor with holes and stains and the lack of maintenance extended to blankets as well.
These discrepancies in cleanliness suggest that while there are some positive aspects, there is considerable room for improvement in maintaining the hotel's hygiene standards consistently.
Staff
The housekeeping team's attention to detail, combined with the accommodating nature of the front desk personnel, leaves a lasting positive impression. Specific interactions, such as a staff member's dedication to finding missing towels, showcase their commitment to guest satisfaction. The level of service provided was often described as excellent, reflecting the staff's genuine care and effort.
However, some guests did note instances where the staff's knowledge of the local area could improve, as well as sporadic lapses in service, such as trouble finding bed linens. Despite a few inconsistent experiences, the general consensus is that the staff's warmth and professionalism significantly enhance the overall stay at the hotel.
Wi-Fi
No, OYO Hotel Plaza Veracruz Centro Historico doesn't have any pool.
No, a spa isn't available at OYO Hotel Plaza Veracruz Centro Historico.
No, OYO Hotel Plaza Veracruz Centro Historico doesn't allow dogs.
No, parking facilities aren't available at OYO Hotel Plaza Veracruz Centro Historico.
No, OYO Hotel Plaza Veracruz Centro Historico doesn't have a gym.
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