SHG Hotel De La Ville
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Summary of reviewsSHG Hotel De La Ville in Vicenza stands out for its blend of accessibility and complimentary amenities. The hotel's prime location offers convenient proximity to the city center and transport links, making it easy to explore Vicenza and nearby cities like Verona and Venice. However, the surrounding neighborhood can feel somewhat rundown and unsafe, especially at night.
The breakfast setup is appreciated for its variety, including organic and dietary-specific options, but some guests feel it falls short of four-star expectations in quality and replenishment efficiency. In contrast, dinner at the hotel's restaurant receives high marks for its delicious food, cozy atmosphere and attentive service, despite a desire for more menu variety and vegan options.
Rooms are spacious, clean and comfortable with modern bathrooms and ample amenities, well-suited for families. However, issues like outdated infrastructure, noise disturbance and occasional maintenance lapses are noted areas for improvement. Cleanliness generally excels, though some inconsistencies like mold and dust have been reported, pointing to a need for better housekeeping practices.
The hotel staff receives widespread praise for their friendliness and professionalism, enhancing the overall guest experience. This high level of service is consistent across departments, from reception to dining. The free Wi-Fi service is mostly reliable and fast, though occasional connectivity issues are reported.
Parking facilities are highly praised for their convenience, security and inclusion in the room price, contributing positively to the hotel's appeal. Family-friendly features, a good central yet quiet environment and comfortable bedding further add to the hotel's suitability for family stays.
Overall, while SHG Hotel De La Ville offers many commendable aspects aligning with its four-star rating, certain areas like breakfast quality and room maintenance could benefit from enhancements to meet the higher expectations consistently.
Categories
The breakfast setup is appreciated for its variety, including organic and dietary-specific options, but some guests feel it falls short of four-star expectations in quality and replenishment efficiency. In contrast, dinner at the hotel's restaurant receives high marks for its delicious food, cozy atmosphere and attentive service, despite a desire for more menu variety and vegan options.
Rooms are spacious, clean and comfortable with modern bathrooms and ample amenities, well-suited for families. However, issues like outdated infrastructure, noise disturbance and occasional maintenance lapses are noted areas for improvement. Cleanliness generally excels, though some inconsistencies like mold and dust have been reported, pointing to a need for better housekeeping practices.
The hotel staff receives widespread praise for their friendliness and professionalism, enhancing the overall guest experience. This high level of service is consistent across departments, from reception to dining. The free Wi-Fi service is mostly reliable and fast, though occasional connectivity issues are reported.
Parking facilities are highly praised for their convenience, security and inclusion in the room price, contributing positively to the hotel's appeal. Family-friendly features, a good central yet quiet environment and comfortable bedding further add to the hotel's suitability for family stays.
Overall, while SHG Hotel De La Ville offers many commendable aspects aligning with its four-star rating, certain areas like breakfast quality and room maintenance could benefit from enhancements to meet the higher expectations consistently.
Hotel for Honeymoon
Listed as a luxury hotel, providing a higher level of comfort and service expected for a special occasion like a honeymoon.
Family Friendly Hotel
This hotel offers comfortable rooms and a delicious breakfast with plenty of choices. It has helpful staff and a convenient location, making it a popular choice for families exploring Vicenza.
Dog Friendly Hotel
This pet-friendly hotel is located close to the city center, making it easy to explore Vicenza with your pet. It allows pets in guest rooms and communal areas, relieving the stress of leaving your pet at home.
Business Hotel
This hotel features a large conference center with 5 rooms equipped with audio-visual equipment, amplifying systems, free Wi-Fi, and flip charts. It is strategically located near the historic city center and the Vicenza Fair and offers free Wi-Fi throughout the hotel, making it ideal for business travelers.
Hotel with Parking
This hotel provides parking facilities for guests. It is situated in a location that is easily accessible by car, offering a practical solution for those traveling with their own vehicles.
4-Star Hotel
This hotel offers modern comfort and convenience, making it a prime choice for travelers. It features well-appointed rooms and excellent facilities. The hotel's central location provides easy access to the city's main attractions.
Romantic Hotel
Accessible Hotel
About SHG Hotel De La Ville
License: IT024116A1DXG46OOZ
Guest Reviews
Location
Many guests appreciate the proximity to the center, which is handy for sightseeing and reaching local attractions. The hotel often receives praise for being strategically located, providing ease in attending events and visiting key points of interest. The presence of nearby supermarkets and convenient underground parking further adds to its functional appeal.
However, the immediate vicinity of the hotel is less favorably described by some guests, who mention a less appealing neighborhood that at times feels unsafe, especially after dark. This slightly less attractive peripheral area contrasts with the hotel’s interior convenience and puts a damper on evening strolls.
Overall, while the SHG Hotel De La Ville boasts a great location relative to Vicenza’s city center and its transport links, the surrounding area’s reputation for being somewhat rundown and unsafe is a consideration for prospective guests.
Breakfast
However, some guests feel the breakfast doesn't meet the standards expected of a four-star hotel, citing limited selection, lower-quality products and occasional issues with timely refills, especially during peak times. The scrambled eggs and some of the pastries drew particular criticism and there were suggestions for improvement in variety and quality. Despite these drawbacks, the breakfast is often described as delicious and the inclusion of breakfast in the room rate is considered a good deal by many.
Overall, while the breakfast at SHG Hotel De La Ville is well-received by the majority, there is room for enhancement to meet the higher expectations of all guests.
Dinner
Those who dined in for dinner often mentioned that the food was delicious with some standout dishes such as seafood and top-notch main courses. The establishment’s restaurant quality was praised along with the service, making it a recommended choice for at least one meal during the stay. Dinner service being available in the evening was an added convenience for tired travelers.
While the restaurant's menu was noted to be somewhat limited, the dishes it did serve received high marks for taste and quality. Some guests found the prices reasonable, enjoying the overall value of their dining experience. However, a few reviewers did express the need for more vegan options and broader choices, suggesting room for improvement in the variety offered.
Not all reviews were glowing; there were mentions of some dishes being less than satisfactory, such as mediocre pesto tagliatelle and inedible desserts like the English trifle. Issues such as reheated food and a few poorly cooked items were noted by some guests, along with a comment on the need for better food handling practices.
Overall, the restaurant at SHG Hotel De La Ville impresses with its quality and service, making it a strong option for guests choosing to dine in-house, despite some areas needing enhancement. The cozy atmosphere, combined with delicious meals and an attentive staff, provides a satisfying dining experience that many guests find memorable.
Rooms
Additionally, rooms commonly offer pleasant views, either of the city or natural scenery, enhancing the stay experience. Many rooms are spacious enough for families or groups, accommodating up to four people comfortably. The hotel also ensures that all essentials, such as air conditioning and tea/coffee sets, are provided in most rooms.
However, some aspects of the rooms could benefit from improvements. Several reviews pointed out outdated infrastructure and issues with maintenance, citing examples like damaged fixtures, mold in the bathrooms and insufficient power sockets. The need for better soundproofing was also a concern, as noise from other rooms and external sources was reportedly disruptive to some guests.
The overall impression of the rooms at SHG Hotel De La Ville leans positively due to their size, cleanliness and comfort, making them suitable for both short and extended stays. However, addressing reported maintenance and refurbishment needs could significantly enhance the guest experience.
Beds
However, not all feedback is positive. Some guests found the mattresses too hard or the beds uncomfortable, indicating issues with certain rooms or preferences. There were also occasional comments regarding maintenance needs, such as old beds or poor bedding arrangements. Despite these criticisms, the majority of reviews suggest that the beds at the hotel are satisfactory with many guests enjoying a large and comfortable sleeping space.
Cleanliness
Guests frequently highlighted the clean and airy environment of the hotel with some specifically mentioning the pleasant scent upon entering their rooms. The hotel also received commendations for its well-maintained facilities and adherence to high standards of cleanliness throughout the property, making it an appealing choice for travelers seeking a hygienic environment.
However, not all experiences were positive. Some guests reported issues such as mold in the showers, dirty curtains and occasional dust in rooms. A few mentioned maintenance problems like leaking air conditioners and outdated furniture. These inconsistencies in housekeeping standards were noted alongside specific incidents, including cockroach sightings and trash from previous guests, which detracted from the otherwise positive feedback on cleanliness.
While the hotel's overall cleanliness and hospitality were praised, these lapses reflected a need for improved maintenance practices to ensure consistent guest satisfaction.
Staff
Wi-Fi
However, there are also mentions of fluctuating and sometimes non-existent Wi-Fi, indicating occasional instability. A few guests remarked that the wifi was slow or not readily available. Despite these instances, the general consensus leans towards the wifi being satisfactory for most guests.
Parking
Guests frequently mention the ease of access to the parking facilities with options directly connected to the hotel via elevators, enhancing the overall convenience. The secure nature of the parking garage, often locked by a gate or code entry, is particularly commended, providing peace of mind for those traveling with valuable vehicles.
While there are occasional remarks about the tightness of spaces for larger cars and suggestions for renovations, the general consensus is that the parking arrangements at SHG Hotel De La Ville are excellent. The availability of free parking both underground and on-site ensures that guests have a stress-free experience when it comes to vehicle storage. Overall, the parking facilities contribute positively to the overall appeal of the hotel, especially in the busy city of Vicenza.
Family
The hotel's location is central, which some found convenient, although not everyone preferred the busy setting. However, the public spaces and overall atmosphere of the hotel are described as quiet and conducive to a relaxing family stay.
Guests praised the child-friendly services and the ample spaces designed for children, making it an ideal place for family trips. The breakfast offering is seen as sufficient, providing a good start to the day for families. Additionally, the hotel staff received positive remarks for their accommodating nature, further enhancing the family-friendly experience.
Overall, SHG Hotel De La Ville offers great value for families with excellent accommodation options and a welcoming environment. Many guests express their intention to return for future family trips.
4 Star
Business
The hotel also offers exceptional express check-out services, private underground parking and quick and responsive valet and concierge service, all contributing to a stress-free stay. The friendliness and efficiency of the staff have been highlighted as excellent, providing an assured and professional experience. A stay at SHG Hotel De La Ville thus proves to be highly beneficial for business endeavors.
Accessible
The convenience extends into the hotel itself with friendly accessible rooms and suites tailored for guests with disabilities. Reviewers note the thoughtful inclusion of bathrooms designed for disabled people. The accessible rooms are readily available upon arrival, ensuring a smooth experience.
In terms of exploring the area, guests appreciate the hotel's proximity to the city center. It is an easy walk to the historic center, making the location very accessible for guests wanting to explore the local attractions without any hassle. Overall, SHG Hotel De La Ville stands out as a well-equipped and accommodating choice for travelers with disabilities.
Honeymoon
Romantic
Dog Friendly
The dedicated pet-friendly policies and staff ensure that the needs of canine companions are met, making it a reliable option for those traveling with two dogs or more. While there is an additional charge of €18 for bringing a dog, the general consensus portrays the hotel as a pet lover's haven.
No, SHG Hotel De La Ville doesn't have any pool.
No, a spa isn't available at SHG Hotel De La Ville.
Yes, SHG Hotel De La Ville welcomes dogs.
Yes, parking facilities are available at SHG Hotel De La Ville.
No, SHG Hotel De La Ville doesn't have a gym.
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