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Summary of reviewsEurostars Embassy in Vienna is highly regarded for its exceptional location, positioning itself as a prime choice for visitors keen to explore the city. The hotel offers convenient access to public transportation, facilitating quick routes to central Vienna and various notable landmarks. Guests appreciate the quiet, safe neighborhood and its proximity to dining, grocery and shopping options, adding to its appeal for both tourists and business travelers.
The hotel's breakfast receives positive remarks with guests noting the delicious, plentiful and varied options available. Fresh and hearty items such as cheeses, cured meats, fruits and breads contribute to a satisfying start to the day. Despite minor critiques about variety and ambiance, the friendly service and overall quality of the breakfast enhance the dining experience.
Rooms at Eurostars Embassy are frequently praised for their spaciousness, cleanliness and modern amenities. Guests enjoy well-furnished, bright rooms, often highlighting comfortable beds and stunning city views from higher floors. While there are occasional mentions of maintenance issues, the positive feedback on room comfort and cleanliness outweighs these minor drawbacks.
Cleanliness is a strong point for the hotel with guests consistently commending the spotless conditions of the rooms and bathrooms. Though there are isolated concerns about certain areas needing improvement, the high standards of hygiene maintained throughout the property contribute to an overall positive experience.
The staff at Eurostars Embassy is celebrated for their exceptional friendliness, politeness and helpfulness. Multilingual capabilities, attentive receptionists and efficient housekeeping staff collectively enhance guests' stays, making them feel welcome and well-assisted.
WiFi service at the hotel garners mixed reviews; while some guests enjoy good connectivity, others report slow speeds and unreliable connections. Similarly, the parking facilities face criticism due to their small, tight spaces and high fees, posing challenges particularly for larger vehicles.
Eurostars Embassy is recognized for its family-friendly atmosphere, offering spacious rooms suitable for families and a welcoming environment. Breakfast is another highlight, contributing to a pleasant family stay.
The beds receive mixed feedback; many guests find them comfortable, while others mention the firmness of the mattresses as a drawback. The overall opinion regarding the hotel's four-star rating indicates that while it offers good value, there are areas in need of improvement to fully meet four-star expectations, particularly in service consistency and room amenities.
For business travelers, Eurostars Embassy provides functional facilities, modern conveniences and a conducive environment for a productive stay. Proximity to key transport links and reliable internet connectivity further make it a practical choice for those visiting Vienna on business.
Overall, guests appreciate the well-connected location, cleanliness, friendly staff and comfortable rooms, making Eurostars Embassy a favorable option for both leisure and business stays in Vienna. Show more
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Categories
Hotel with EV Charging Stations
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Business Hotel
Hotel with Parking
EV charging stations
Accessible Hotel
4-Star Hotel
Room Types
Junior SuiteThese spacious rooms are air-conditioned and offer a private balcony with city views, a flat-screen cable TV, a minibar and a private bathroom.
Please note that extra beds are not available in this room type.
Double RoomProviding free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The double room provides air conditioning, soundproof walls, a minibar, a tea and coffee maker and a flat-screen TV with satellite channels.
Triple RoomThese air-conditioned rooms offer a flat-screen cable TV, a minibar and a private bathroom.
Deluxe Double Room with BalconyFeaturing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious double room features air conditioning, soundproof walls, a minibar, a tea and coffee maker, as well as a flat-screen TV with satellite channels. The unit has 1 bed.
Double Room with Panoramic ViewOffering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The double room offers air conditioning, soundproof walls, a minibar, a tea and coffee maker and a flat-screen TV with satellite channels. The unit offers 1 bed.
Guest Reviews
8.6
Very Good
Location
Eurostars Embassy boasts an exceptional location that makes it a top choice for visitors looking to explore Vienna. Guests have highlighted how conveniently situated the hotel is with easy access to public transportation options including buses, trams and the subway—all within walking distance. The bus stop is notably right outside the hotel and the nearest subway station is just a short walk away, offering quick routes to the city center in approximately 10 minutes.
The surrounding neighborhood is described as quiet and safe, providing a relaxing retreat after a day of sightseeing, yet it remains close enough to central Vienna's vibrant attractions. Many landmarks are just a 20-30 minute walk away, such as the Prater amusement park and St. Stephen's Cathedral. The hotel's proximity to dining options, grocery stores and shopping areas also adds to its appeal.
In addition to its strategic location, the hotel is praised for its connection to major transport hubs like Wien Mitte train station and the airport. This makes it especially convenient for both tourists and business travelers.
Overall, Eurostars Embassy offers a well-connected and central base for anyone looking to discover the charms of Vienna, combined with the quiet comfort of a well-appointed, modern hotel.
Breakfast
Eurostars Embassy garners generally positive feedback regarding its breakfast offerings. Guests frequently praise the breakfast for being delicious, plentiful and varied with comments highlighting the abundant selection and constant replenishment of items. Many reviewers noted that the breakfast buffet caters to a wide range of tastes, from sweet to savory with a good balance of hot and cold dishes.
Numerous guests appreciate the quality of the food, pointing out that it is fresh and hearty. Items like varied cheeses, cured meats, fresh fruits and different bread types receive specific mentions. The breakfast area is kept clean and well-maintained, enhancing the dining experience.
The coffee served at breakfast also earns positive remarks for being very good with some guests describing it as fantastic. Additionally, the friendly service provided by the breakfast staff adds to the overall satisfaction of the guests.
However, there are some criticisms. A number of guests feel the breakfast selection could benefit from more variety, especially for a four-star hotel with some describing it as monotonous or simple. Other aspects such as the cold temperature of certain hot dishes, unavailability of fresh juices and the breakfast ambiance are pointed out as areas needing improvement.
Despite these few drawbacks, the breakfast at Eurostars Embassy is generally well-received by guests, offering a satisfying and comprehensive start to the day.
Dinner
The dinner experience at Eurostars Embassy receives mixed reviews with multiple guests highlighting the restaurant's small size and limited seating. However, a friendly Italian waiter enhances the dining atmosphere for many. While the space is described as quite practical, guests note it can be quite cold and not particularly suitable for the evening, suggesting that the bar area does not enhance the nighttime dining experience. The dinner offerings are considered satisfactory but not overly abundant. Overall, the restaurant provides a functional dining option with a pleasant staff presence, although improvements in ambiance and warmth are suggested.
Rooms
Eurostars Embassy in Vienna receives high praise for its spacious, comfortable and modern rooms. Many guests appreciate the large, bright and well-furnished rooms, often highlighting the cleanliness and inviting atmosphere. Numerous reviews mention the excellent amenities, including mini-bars, tea and coffee setups and panoramic views from balconies or large windows. The modern bathrooms, often separate from the toilets, are also highly regarded for their functionality and cleanliness.
Guests find the rooms to be very well-kept and comfortable, often noting the comfortable beds and aesthetically pleasing decor. The suites, particularly those on higher floors, provide stunning city views and ample space, sometimes accompanied by additional features such as two TVs or extra sleeping areas.
However, not all reviews are entirely positive. Some guests point out issues like malfunctioning safes, small or outdated TVs and occasional maintenance concerns such as stained carpets and poor-quality curtains. A few reviewers mentioned that some rooms could feel cramped or lacked certain conveniences, such as shelves, bedside plugs or better bedding.
Despite these minor drawbacks, the majority of guests express satisfaction with their stay, complimenting the hotel's modern, spacious and clean environment. The facility's location, quiet atmosphere and helpful staff add to the overall positive experience, making it a favorable choice for visitors to Vienna.
Beds
Beds at Eurostars Embassy received mixed feedback from guests. Many appreciated the beds for being comfortable, cozy and conducive to a good night's sleep with phrases such as "great sleeping comfort," "comfortable beds," and "large, cozy bed" coming up frequently. Several guests also highlighted the quality of the mattresses and pillows, mentioning "good bedding," "very good mattress," and "the best pillows." Positive terms like "top beds," "beautiful beds," and "good mattress" were commonly used, indicating general satisfaction with the sleeping arrangements.
However, not all experiences were favorable. A significant number of guests found the beds to be quite hard with multiple comments on the firmness of the mattresses. Phrases such as "bed was quite hard," "hard beds," and "mattress was very hard" appeared repeatedly, indicating discomfort for some visitors. There were also concerns about beds being too firm and even separating during the night, which was particularly troubling for those booking double beds. Additional remarks on bed size, squeakiness and firmness added to the mixed impressions.
Overall, while many praised the comforts of Eurostars Embassy’s beds, others experienced discomfort primarily due to the hardness of the mattresses.
Cleanliness
Eurostars Embassy in Vienna receives high marks for its cleanliness, as guests frequently mention the spotless and well-maintained conditions of the hotel. The rooms and bathrooms are consistently described as very clean, modern and comfortable. Housekeeping also ensures that the rooms remain tidy and organized throughout the guests' stay. The property boasts a bright and airy ambiance with many reviews highlighting the high standards of hygiene that the hotel upholds.
Despite the overwhelmingly positive feedback, a few reviews point out areas where cleanliness could be improved. Some guests mentioned dusty mirrors, dirty bathroom doors and stained carpets. Additionally, there were occasional remarks regarding the quality of bathroom cleaning, which did not always meet expectations for a 4-star establishment.
Nevertheless, the reception staff is commended for their friendliness and helpfulness, further enhancing the guests’ experience. The efficient air conditioning and adherence to COVID-19 regulations also contribute to the guests' overall satisfaction. Despite some minor lapses, the general consensus is that the Eurostars Embassy maintains a high level of cleanliness and comfort, making it a well-regarded choice for travelers.
Staff
The staff at Eurostars Embassy receives high praise from guests who have had the pleasure of experiencing their hospitality. The overall consensus is that the staff is exceptionally friendly, polite and helpful. Guests repeatedly commend the receptionists for their welcoming demeanor and attentiveness, often going out of their way to assist with any needs, including helping with luggage and providing local tips.
Fluency in multiple languages such as English, Spanish and German adds to the convenience and comfort for international travelers. Housekeeping staff also earn accolades for their friendliness and efficiency, contributing to a pleasant stay by maintaining clean and well-kept rooms.
The professionalism and cheerful attitude of the staff, including front desk personnel, housekeeping and breakfast service employees, further enhance the guest experience. Specific mentions of staff members like Sofia, Gabor, Aleks, Virginia and Denis highlight individual contributions to making guests feel at home.
In essence, the courteous and service-oriented mindset of the Eurostars Embassy staff plays a significant role in ensuring that guests have a memorable and enjoyable stay.
Wi-Fi
Eurostars Embassy offers free WiFi to its guests with some positive remarks highlighting good and reliable connectivity. The WiFi service in certain areas of the hotel can be excellent, providing fast internet access. However, the Wi-Fi generally receives mixed reviews. Several guests have experienced slow speeds, unreliable connections and weak signals in specific locations within the hotel. There are also complaints about the WiFi being inconvenient and, in some instances, not working at all. Additionally, the lack of electrical outlets near the bed has been noted as a downside for those needing to charge devices or use electronics conveniently. While the WiFi service has its strong points, it appears to be inconsistent overall, suggesting room for improvement in providing a reliable internet experience for all guests.
Parking
Eurostars Embassy has faced consistent feedback regarding its parking facilities, primarily highlighting several challenges. The parking area is particularly small, making it suitable only for compact cars. Larger vehicles, including full-size cars and SUVs, often struggle to fit or are entirely unable to utilize the underground parking. The entrance to the garage is notably narrow and difficult to navigate with reports of cars getting scratched due to the tight space.
The limited availability of parking spaces frequently leaves guests searching for alternatives, which are often located a considerable distance from the hotel. Parking within the premises is expensive with some guests feeling that the high fees are disproportionate given the cramped conditions of the garage. Additionally, the cleanliness and maintenance of the parking facilities have been called into question.
For those opting not to use the hotel's parking, there is some relief in the form of free parking options nearby, although these are not guaranteed. The lack of unloading zones and the difficulty in managing luggage due to the parking setup further complicate the experience for guests. While a few guests mentioned no significant issues with parking, the overwhelming sentiment suggests that parking at Eurostars Embassy remains a considerable challenge for many.
Family
Eurostars Embassy is frequently praised for its family-friendly atmosphere and amenities. Guests consistently highlight the lovely days spent with family at the hotel, mentioning the spacious rooms that comfortably accommodate the whole family. The hotel is described as having a friendly, welcoming environment that enhances the overall experience for families. The breakfast receives high marks for its completeness and quality, offering a great start to the day. Guests also appreciate the clean and well-maintained facilities and note that the hotel is nicely situated just outside the ring. Overall, Eurostars Embassy comes recommended for a pleasant and comfortable family stay.
4 Star
Eurostars Embassy presents itself as a four-star hotel but has left many guests feeling underwhelmed regarding its facilities and services. Multiple guests mentioned that the hotel does not meet the expectations typically associated with a four-star rating and some even felt it was closer to a three-star standard. While some acknowledged it as a four-star hotel in terms of its value, many expressed disappointment, particularly with the breakfast buffet and the need to remind staff about basic amenities such as slippers, toilet paper and other necessary toiletries—services that should have been automatically provided.
It appears that while the hotel is advertized as having a four-star standard, the execution falls short in various areas. Missing the mark on breakfast quality and inconsistent room service were commonly cited issues that did not align with four-star expectations. The consensus points towards a need for the hotel to recalibrate its services and offerings to truly embody the value and quality that guests anticipate from a four-star establishment.
Business
Eurostars Embassy is a suitable choice for business travelers, offering functional facilities and necessary amenities for a productive stay. The hotel stands out with its exceptional reception service and modern conveniences. Guests have highlighted the adequacy of the conference room facilities and the usefulness of the business center for meetings. Conveniently located near the city center, it provides easy access to business appointments and commuting options with a nearby bus stop. Additionally, the hotel offers good connectivity and free WiFi, ensuring guests remain connected. It is very clean and presented as great value, especially for short business trips. However, some reviews suggest it may lack atmosphere.
Accessible
Eurostars Embassy offers disability-friendly accommodation, ensuring accessibility with some limitations. The rooms and bathrooms are well decorated and feature modern conveniences, providing a comfortable stay. Linens and towels are praised for their cleanliness. Guests note a fast check-in process, adding to the convenience of the experience. While the pillow comfort received some criticism, the overall standard of the hotel is very good. Breakfast is satisfactory, if not particularly varied and the location is highly appreciated by visitors. Overall, Eurostars Embassy is a well-regarded option for guests seeking accessible accommodations with modern amenities in a prime location.
No, Eurostars Embassy doesn't have any pool.
No, a spa isn't available at Eurostars Embassy.
No, Eurostars Embassy doesn't allow dogs.
Yes, parking facilities are available at Eurostars Embassy.