Vienna, Dorotheergasse 348.207934,16.370016(Show on Map)
8.5
Very Good
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Summary of reviews
Graben Hotel in Vienna excels as a charming and classic establishment, renowned for its strategic location nestled in the heart of the city. Its position within a quieter street provides the perfect blend of accessibility to iconic attractions, including St. Stephen's Cathedral, while offering a peaceful retreat for visitors immersed in Vienna’s vibrant culture. The hotel is celebrated for its warm and attentive staff, whose efficiency and friendliness enhance the inviting atmosphere, making every guest feel well cared for.
A highlight for many is the exceptional breakfast experience, featuring a diverse buffet that showcases Continental and traditional offerings. Coupled with a dining ambiance marked by the charm of Viennese waltzes, guests enjoy a delightful start to their day. The Italian in-house restaurant receives praise for its authentic cuisine and reasonable pricing, adding to the memorable culinary experiences available at and around the hotel. Despite some reviews calling for greater variety in menu options, the overall dining experience remains positive.
Rooms, although on the smaller side, impress with cleanliness and comfort. Decor ranging from classic to slightly outdated is appreciated for its historical influences, providing guests with a cozy lodging that, while not the most spacious, ensures restfulness amidst bustling Vienna. Housekeeping maintains a spotless environment, which is further complemented by quiet rooms despite the central location, underscoring the hotel’s commitment to cleanliness.
While free Wi-Fi is offered, guests have reported varying experiences in terms of connection stability, highlighting an area for improvement. Parking poses logistical challenges due to the absence of onsite facilities, requiring reliance on distant public garages with variable pricing, an area where the hotel does its best to guide guests.
Despite minor critiques about amenities aligning more with a three-star than a four-star rating, the hotel retains a sense of nostalgia and historic charm. Its connection to local history is embodied in its historic furnishings and key fixtures, as well as its proximity to culturally significant landmarks. Guests are drawn to its enduring appeal, making Graben Hotel a beloved choice for those seeking a blend of history, comfort, and prime location in Vienna, even expressing eagerness to return and recommend this family-run establishment for future visits.
Categories
Boutique-Style
Situated in the heart of Vienna, this hotel offers a blend of traditional charm and modern comfort. Its central location and personalized service make it a great boutique choice.
Historic
Located in the city center, this hotel offers proximity to Vienna's historical sites. Its classic ambiance and central location make it a convenient base for exploring the city's heritage.
Romantic
Located in the heart of Vienna's city center, this hotel offers comfortable rooms and a traditional Viennese atmosphere. Its proximity to the Graben and other attractions makes it ideal for a romantic city exploration.
Parking
4 Star
Luxury
Sustainability Journey
Dog Friendly
Nightlife
Business
Room Types
Standard Double RoomIndividually furnished, air-conditioned and soundproof rooms with a seating area, a minibar, cable, and a bathroom. Free WiFi is available.
Superior Double RoomVery spacious, individually furnished, air-conditioned and soundproof rooms with a seating area, a minibar, cable, and a bathroom. Free WiFi is available.
Single RoomIndividually furnished, air-conditioned and soundproof rooms with a seating area, a minibar, cable, and a bathroom. Free WiFi is available.
Please note that extra beds are not available in this category.
Guest Reviews
8.5
Very Good
Review Summaries
Location
Located in the vibrant heart of Vienna, Graben Hotel boasts an unparalleled position that offers easy access to the city's most iconic attractions. Just steps away from St. Stephen's Cathedral and within walking distance of numerous museums, shopping streets, and restaurants, this hotel provides guests with the perfect base for exploring the historic city. Nestled in a quieter street despite being centrally positioned, it allows visitors to enjoy a peaceful retreat amidst the bustling cityscape. The proximity to public transportation further enhances convenience, making it simple to navigate Vienna’s vast offerings. Graben Hotel combines a coveted location with excellent service and comfortable accommodations, ensuring a memorable stay for anyone looking to dive into Vienna’s rich culture and heritage.
Breakfast
Nestled in the heart of Vienna, Graben Hotel offers guests an exceptional breakfast experience, often hailed as a highlight of their stay. The breakfast buffet is abundant and varied, featuring a wide selection of Continental and traditional cooked options, from fresh fruit and muesli to quality cheeses and cold cuts. With dishes beautifully presented and regularly replenished, it leaves nothing to be desired. Guests frequently enjoy their morning meal to the sound of Viennese waltzes or Mozart's compositions, adding a touch of local charm to the dining experience. Warm and attentive staff enhance the experience, attending to guests with efficiency and friendliness. Despite mild criticism over pricing and variety in some reviews, many agree that the sumptuous and diverse offerings, coupled with the ideal central location, provide outstanding value and convenience. The breakfast at Graben Hotel sets a delightful start to the day, inviting guests to explore Vienna's vibrant streets.
Dinner
Graben Hotel boasts an impressive dining experience, particularly highlighted by its in-house Italian restaurant. Guests consistently praise the delicious and authentic Italian cuisine, complemented by a friendly and attentive service. The restaurant is described as wonderful and frequently visited during guests' stays, with many opting to dine there multiple times. It offers a great wine list and consistently tasty dishes, making it a preferred choice for many. The reasonable pricing of the meals adds to the diners' satisfaction.
Across the street, there's a popular Austrian bar that draws guests with its traditional offerings, providing an additional local dining option. Despite some mentions of a desire for a more varied dinner menu, the general sentiment leans positively with acknowledgments of excellent dining experiences. The hotel’s dining options extend to a buffet breakfast, which is considered decent by guests. Overall, Graben Hotel and its neighboring dining venues offer a memorable culinary experience within a charming setting.
Rooms
Graben Hotel offers a classic lodging experience with a focus on cleanliness and comfort, nestled in an unbeatable location right in the heart of the city center. Most guest reviews highlight the rooms as being exceptionally clean and well-maintained, with comfortable beds ensuring a restful stay. Despite the rooms generally being on the smaller side, they are functional and well-equipped, rendering them suitable for short stays and ideal for guests prioritizing proximity to tourist attractions. Some rooms boast pleasant views or a peaceful ambiance, further enhancing the stay experience.
While some guests found the room decor outdated, reflecting the hotel's vintage charm, others appreciated the historical influences and cozy furnishings. Superior rooms tend to offer more space and are often furnished with antique pieces. However, attention to detail in room modernization could enhance guest satisfaction given that some found the furnishings a bit tired.
Housekeeping is noted as impeccable, and attentive, friendly staff further contribute to the positive atmosphere. Guests also enjoyed quiet rooms despite the hotel's bustling location. Overall, while not the most spacious or modern, Graben Hotel delivers a clean, comfortable stay with warm service and a prime location to explore Vienna's attractions.
Beds
Graben Hotel seems to offer a mixed experience when it comes to its beds. Many guests have found the beds to be comfortable, with several reviews highlighting the comfort of both the mattresses and the overall bedding, noting them as a welcome relief after a day of exploring. Words like "comfortable" and "very comfortable" frequently appear in relation to the beds, suggesting that they generally meet or exceed guest expectations.
However, the reviews are not uniformly positive. A recurring theme is the discomfort caused by hard mattresses, with some guests finding them too firm or even describing them as sagging or directly lying on the springs, which detracts from the sleep experience. While some guests appreciate softer bedding, others express dissatisfaction with the overly soft or very thin pillows, indicating a need for improvement in this area.
Despite these issues, guests often found the bed linens satisfactory, with changes conducted daily, ensuring a clean and fresh experience. Overall, Graben Hotel seems to offer a comfortable setting for most, yet it would benefit from addressing the divergent comfort preferences of its guests, particularly with regard to mattress firmness and pillow quality.
Cleanliness
Nestled in the heart of Vienna, Graben Hotel stands as a testament to both the city's historic charm and the meticulous attention the establishment pays to cleanliness. Guests consistently praise the hotel for its impeccably clean environment, from the rooms to the communal facilities. Maintaining its old-fashioned charm, the hotel is celebrated for being spotlessly clean, with housekeeping ensuring daily upkeep of the rooms.
The hotel staff are frequently commended for their friendliness and efficiency, meeting requests promptly and contributing to the inviting atmosphere. Graben Hotel's rooms, while noted for not being overly spacious typical of city hotels, impress visitors with their comfort, cleanliness, and charming decor. Many appreciate the updated, clean bathrooms and comfortable amenities.
Even those minor exceptions noted by some guests regarding cleanliness do not overshadow the overwhelmingly positive sentiment. A stay at Graben Hotel seems to promise a clean, cozy experience in a spectacular location that makes exploring Vienna convenient and delightful. With top-notch service and excellent breakfast offerings, the hotel ensures an enjoyable visit, with many guests eager to return to this welcoming abode.
Staff
Nestled in the heart of Vienna, the Graben Hotel is celebrated for its impeccable service and welcoming atmosphere, largely attributed to its exceptional staff. Guests frequently highlight the friendly demeanor and attentiveness of the employees, ensuring visitors feel comfortable and well-taken care of throughout their stay. The staff is consistently described as courteous, professional, and willing to accommodate various requests, from early check-ins to guidance on local amenities.
Receptionists, known for their warm welcome and efficiency, add a personalized touch by quickly recalling guests' room numbers and providing keys with ease. The breakfast service staff further enhances the experience by maintaining a high level of courtesy and providing quality service that complements the delectable meals. Overall, the hotel's team is characterized by their kindness, competence, and attentiveness, leaving a lasting impression on guests who appreciate the outstanding hospitality at Graben Hotel. This focus on friendly and helpful service stands out as a key reason to recommend the hotel, alongside its strategic location near Vienna's major tourist attractions.
Wi-Fi
Graben Hotel offers complimentary Wi-Fi, which appears to be a positive aspect for travelers seeking cost-free internet access. However, the Wi-Fi experience seems inconsistent, with several guests mentioning significant issues. The connection in many rooms is often weak or unstable, and guests frequently encounter difficulties maintaining a stable connection. In some instances, the network even requires multiple logins and lacks basic security features. While the Wi-Fi works well for some, others find it almost nonexistent, especially when multiple devices are connected. As such, the internet quality might benefit from improvements to enhance guest satisfaction. Despite the challenges, the provision of free Wi-Fi remains an appreciated perk for guests trying to stay connected during their visit.
Parking
While staying at the charming Graben Hotel, guests can expect a bit of a challenge when it comes to parking, as highlighted by numerous reviews. The hotel itself lacks an onsite parking facility, leading visitors to rely on public garages or lots some distance away. These parking spaces can range anywhere from 700 meters to over a kilometer away, making the unloading of luggage and access somewhat inconvenient. Instructions regarding parking can be complex, with some guests noting a lack of clear communication about the options or ticketing arrangements, such as discounted rates that are sometimes not honored at the garages.
Prices for parking can vary significantly, with fees reaching up to €44 per day, although some facilities, like the P&R at Erdberg, offer more affordable rates, starting at €3.60 per day. The hotel staff does their best to assist by recommending certain parking garages, including one beneath the Marriott hotel, which is about a ten-minute walk away and offers a discount. However, overall, for those traveling by car, it's essential to prepare for the logistical challenges and potential expenses related to parking in this vibrant city location.
4 Star
Graben Hotel presents itself as a charming and classic Vienna establishment situated in a great section of the city, praised for its appealing location. Guests appreciate the cleanliness, which aligns with a four-star level, and especially commend the friendly staff, who are keen to assist and accommodate special requests. Despite these positive aspects, many reviews highlight discrepancies between expectations for a four-star hotel and the reality of the offerings provided. The amenities are deemed adequate, though not exceptional, and several visitors feel the hotel resembles more of a guesthouse than a four-star venue.
The rooms, especially those facing the courtyard, are described as more suitable for a three-star standard, with noisy installations detracting from the ambiance. This sentiment is echoed regarding the breakfast buffet, which is considered lacking in variety for a hotel of this purported caliber. Additionally, the price-performance ratio raises eyebrows, and some guests feel the hotel is rather expensive given what it provides. Despite these concerns, several visitors express their willingness to return, pointing out the comfort found in its inviting atmosphere and exceptional location in Vienna.
Historic
Nestled in Vienna's historic city center, Graben Hotel draws visitors with its undeniable charm and a rich sense of history. This wonderful boutique hotel not only offers a prime location in the heart of the Innere Stadt but also boasts a unique blend of old-world elegance and modern amenities. The building's deep-rooted history is palpable, with connections that trace back to the early 20th century, even famously hosting figures like Franz Kafka.
Despite its age, the hotel manages to maintain a well-kept appearance, creating an appealing amalgamation of nostalgia and comfort. Furnished in a style that evokes the spirit of old Vienna, it transports guests back to the Belle Époque, with antique touches and real keys that add to its character. The Graben Hotel stands just a stone's throw from the shopping district and the iconic Café Hawelka, offering guests the perfect starting point to explore the city on foot. Within a short stroll, one can immerse themselves in the city's cultural landmarks, as most major attractions are mere minutes away.
The hotel's offerings are complemented by its clean and tidy environment, helpful multilingual staff, and a cozy culinary setting where guests can enjoy good value meals. In an area renowned for its historical significance, Graben Hotel defines itself as a classic, family-run establishment deeply rooted in tradition, making every stay here a step into history combined with the pleasures of contemporary hospitality.
FAQ
No, Graben Hotel doesn't have any pool.
No, a spa isn't available at Graben Hotel.
Yes, Graben Hotel welcomes dogs.
Yes, parking facilities are available at Graben Hotel.
