IntercityHotel Wien
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsIntercityHotel Wien is consistently lauded for its prime location on Mariahilferstraße, one of Vienna's main shopping streets, just steps away from the Westbahnhof station. This central position provides excellent connectivity with easy access to the metro, tram and train services, making city exploration a breeze. Guests appreciate the hotel's convenience, including public transport passes and close proximity to multiple shops, supermarkets, cafes and restaurants, which enrich the vibrant local ambiance. The proximity to cultural and historical sites also makes it a strategic base for both leisure and shopping experiences.
The breakfast offering generally receives positive feedback. Guests commend the extensive variety and quality of the food available, catering to various dietary preferences. Highlights include unlimited coffee, fresh options, cereals and the occasional champagne treat. Despite some criticisms regarding pricing, sparse vegan options and occasional crowding, the breakfast is seen as satisfying and diverse.
Dinner services are limited, as IntercityHotel Wien lacks a full-service restaurant or bar, closing its minimal bar service early at 10:00 p.m. However, the hotel's location compensates for this with numerous dining options nearby, particularly along Mariahilferstraße, ensuring guests can enjoy a variety of meals.
Rooms at IntercityHotel Wien receive mixed reviews with many guests praising their cleanliness, spaciousness and modern amenities. The comfortable bedding and quiet atmosphere, especially in courtyard-facing rooms, are well-received. However, some guests noted issues with outdated decor, variable room sizes, inconsistent temperature control and occasional maintenance lapses.
Cleanliness generally meets guests' expectations with many highlighting spotless rooms and facilities. Housekeeping is regularly commended, although there are occasional mentions of neglected areas, such as under beds and shower mold, suggesting room for improvement.
Staff at IntercityHotel Wien are highly regarded for their friendliness and professionalism. Reviewers often praise the reception staff's courteous and helpful nature, although inconsistencies in service quality were occasionally noted. Overall, the staff's dedication to ensuring a pleasant stay is a significant positive.
The WiFi service is praised for its speed and reliability, particularly for loyalty program members, though some guests faced connectivity issues and a cumbersome registration process.
The area surrounding the hotel is rich with nightlife options, offering easy access to bars, restaurants and cafes. Despite the bustling locale, the hotel maintains a quiet environment at night, providing a balance between vibrancy and serenity.
Guest opinions on the beds are divided; many find them comfortable and spacious, while others report issues with mattress softness and wear. Complaints about bedding quality are less frequent but present, influencing overall sleep quality.
As a four-star hotel, IntercityHotel Wien provides good value for money, especially given its exceptional location and modern amenities. However, some guests feel the hotel falls short of true four-star standards due to issues like outdated furniture and lack of amenities such as coffee machines and minibars. These factors, along with its favorable price-performance ratio, make it a practical choice, particularly for those prioritizing location and convenience.
For business travelers, the hotel's proximity to public transport and its central location make it an ideal choice, balancing accessibility to business districts and leisure areas.
In summary, IntercityHotel Wien's location at the crossroads of transport, shopping and city sights, combined with clean and comfortable rooms and friendly staff, makes it an attractive option for travelers wishing to immerse themselves in Vienna's dynamic city life. However, prospective guests should be aware of certain areas where the hotel may not fully meet four-star expectations.
Categories
The breakfast offering generally receives positive feedback. Guests commend the extensive variety and quality of the food available, catering to various dietary preferences. Highlights include unlimited coffee, fresh options, cereals and the occasional champagne treat. Despite some criticisms regarding pricing, sparse vegan options and occasional crowding, the breakfast is seen as satisfying and diverse.
Dinner services are limited, as IntercityHotel Wien lacks a full-service restaurant or bar, closing its minimal bar service early at 10:00 p.m. However, the hotel's location compensates for this with numerous dining options nearby, particularly along Mariahilferstraße, ensuring guests can enjoy a variety of meals.
Rooms at IntercityHotel Wien receive mixed reviews with many guests praising their cleanliness, spaciousness and modern amenities. The comfortable bedding and quiet atmosphere, especially in courtyard-facing rooms, are well-received. However, some guests noted issues with outdated decor, variable room sizes, inconsistent temperature control and occasional maintenance lapses.
Cleanliness generally meets guests' expectations with many highlighting spotless rooms and facilities. Housekeeping is regularly commended, although there are occasional mentions of neglected areas, such as under beds and shower mold, suggesting room for improvement.
Staff at IntercityHotel Wien are highly regarded for their friendliness and professionalism. Reviewers often praise the reception staff's courteous and helpful nature, although inconsistencies in service quality were occasionally noted. Overall, the staff's dedication to ensuring a pleasant stay is a significant positive.
The WiFi service is praised for its speed and reliability, particularly for loyalty program members, though some guests faced connectivity issues and a cumbersome registration process.
The area surrounding the hotel is rich with nightlife options, offering easy access to bars, restaurants and cafes. Despite the bustling locale, the hotel maintains a quiet environment at night, providing a balance between vibrancy and serenity.
Guest opinions on the beds are divided; many find them comfortable and spacious, while others report issues with mattress softness and wear. Complaints about bedding quality are less frequent but present, influencing overall sleep quality.
As a four-star hotel, IntercityHotel Wien provides good value for money, especially given its exceptional location and modern amenities. However, some guests feel the hotel falls short of true four-star standards due to issues like outdated furniture and lack of amenities such as coffee machines and minibars. These factors, along with its favorable price-performance ratio, make it a practical choice, particularly for those prioritizing location and convenience.
For business travelers, the hotel's proximity to public transport and its central location make it an ideal choice, balancing accessibility to business districts and leisure areas.
In summary, IntercityHotel Wien's location at the crossroads of transport, shopping and city sights, combined with clean and comfortable rooms and friendly staff, makes it an attractive option for travelers wishing to immerse themselves in Vienna's dynamic city life. However, prospective guests should be aware of certain areas where the hotel may not fully meet four-star expectations.
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Dog Friendly Hotel
Hotel near Nightlife Spots
Business Hotel
Accessible Hotel
4-Star Hotel
Guest Reviews
IntercityHotel Wien enjoys a phenomenal location in Vienna, which consistently shines through guest reviews. Centrally situated on Mariahilferstraße, one of the city's main shopping streets, the hotel is just steps away from the bustling Westbahnhof station. This provides excellent connectivity with easy access to the metro, tram and train services, allowing visitors to reach Vienna's city center and major attractions within minutes.
Many reviews highlight the convenience of having public transportation options practically at the hotel's doorstep. Guests find it effortless to explore the city thanks to nearby subway stations and the inclusion of public transport passes with their stay. The proximity to the airport bus is another appreciated feature, making arrivals and departures a breeze.
The local area teems with shops, supermarkets, cafes and restaurants, which guests enjoy. This vibrant neighborhood ambiance offers plenty of opportunities for shopping and dining right outside the hotel. Additionally, the quiet internal environment contrasts pleasantly with the lively street scene, allowing for peaceful retreats after a day of sightseeing.
The accessibility extends beyond transport, as many cultural and historical sites are within walking distance or a short metro ride away. Guests consistently praise the strategic location as a perfect base for both leisurely explorations and shopping expeditions. Cleanliness and helpful staff are also noted, enhancing the overall positive experience.
In summary, IntercityHotel Wien’s unbeatable location at the crossroads of transport, shopping and city sights makes it an ideal choice for travelers aiming to immerse themselves in Vienna’s dynamic city life with ease and convenience.
The breakfast at IntercityHotel Wien generally garners positive feedback from guests. A significant number of reviewers commend it for being great, delicious and plentiful. Many appreciate the extensive variety, noting the balanced and abundant selection of food, fresh options and diverse offerings suitable for a range of dietary preferences, including diabetics. Highlights often include the unlimited coffee, rich cereals, nuts and traditional breakfast items. Some even enjoy extras like champagne during breakfast.
Several reviews mention the high quality of the breakfast buffet, praising it as a great way to start the day with comments on the fantastic and superb nature of the offerings. The breakfast room's decor and the efficient replenishment of food items also receive positive remarks, as do the friendly and accommodating staff.
However, there are some criticisms. A few guests feel the breakfast is overpriced and not always up to the standards expected for the price. Specific grievances include the lack of variety on certain days, sparse vegan options and moments of subpar quality compared to previous experiences. The breakfast area can occasionally be crowded and some guests find the room temperature uncomfortable. Despite these issues, the overall sentiment is that IntercityHotel Wien provides a satisfying and diverse breakfast experience.
IntercityHotel Wien offers a mixed dining experience with several guest reviews highlighting specific aspects. The hotel itself doesn't have a dedicated restaurant or bar, which has led to some disappointment among guests who expected these amenities. The existing dining area serves as a breakfast room rather than a full-service restaurant and the bar service is minimal, closing early at 10:00 p.m.
However, the hotel's location compensates for this shortfall, as it is surrounded by a variety of dining options. Guests have praised the nearby streets, especially Mariahilferstrasse, for their excellent restaurants and bars that cater to different tastes. This means that while the in-house dining options are limited, the proximity to many good eateries ensures that guests can still enjoy satisfying meals.
The hotel's cleanliness and the quality of dinner when available have been noted positively by some, though the lack of in-room amenities for food preparation, such as utensils and a microwave, was mentioned as a downside. Overall, while the hotel falls short in providing a comprehensive dining experience within its premises, the vibrant local dining scene ensures that guests have plenty of alternatives close by.
For travelers seeking a comfortable stay in Vienna, IntercityHotel Wien offers a mixed bag of experiences based on guest reviews. Positively, many visitors have highlighted the spaciousness and cleanliness of the rooms, which are often described as well-equipped, modern and welcoming. The rooms include functional amenities such as air conditioning, comfortable bedding and ample storage space. Guests particularly appreciated the large bathrooms and excellent shower facilities and the quiet, cozy atmosphere of rooms facing the courtyard.
However, there are areas where the hotel could improve. Some guests noted that they found their rooms to be outdated and not as well-maintained as expected with issues such as worn-out furniture and mold in the shower. Room sizes varied significantly with some travelers being quite pleased with the spaciousness, while others found the rooms to be on the smaller side, particularly for families.
The temperature control in the rooms also seemed to be inconsistent with several guests mentioning that their rooms were either too hot or too cold. Additionally, room service has been described as deficient at times with instances of rooms not being cleaned thoroughly or supplies not being replenished.
Despite these flaws, visitors generally felt the hotel was good value for money given its central location, making it a suitable choice for short stays. Overall, IntercityHotel Wien seems to cater well to those who prioritize cleanliness and room comfort, though it may benefit from addressing the noted maintenance and service issues to enhance guest satisfaction.
At IntercityHotel Wien, the guest reviews reveal a mixed experience regarding the beds. Many guests found the beds to be very comfortable, praising their spaciousness and the quality of the mattresses and pillows. Words like comfortable, cozy and clean frequently appear in positive feedback with some guests noting they will miss the comfort provided.
However, a significant number of reviews highlighted issues with the softness and age of the mattresses. Some guests felt the beds were too soft, saggy or worn out, which led to discomfort during sleep. Concerns were also raised about single beds being pushed together to form a double bed and the quality of sofa beds, which several guests found to be uncomfortable and insufficiently spacious.
Complaints about bed linens were less frequent but present with some mentioning unclean or unpleasant-smelling bedding and bedding that was not always replaced. Pillows, while soft and cozy for some, were too soft for others, impacting their overall sleep quality.
In summary, while IntercityHotel Wien provides many guests with a comfortable bed experience, there are noted inconsistencies with mattress firmness and bedding quality that could affect one’s stay.
IntercityHotel Wien receives generally favorable comments on cleanliness with numerous guests highlighting how clean and well-maintained the rooms and facilities are. Many reviews praise the hotel for its spotless and tidy rooms, which contribute to a comfortable stay. Guests frequently note that their rooms were very clean upon arrival, including the bathrooms and shower areas. Housekeeping efforts are often commended and guests appreciate the regular towel changes and the attentive housekeeping service.
On the flip side, there are occasional mentions of cleaning lapses. Some guests pointed out that housekeeping was inconsistent with certain areas like under the beds or corners being neglected. A few guests reported issues with mold in the shower and bathroom areas and noted that some rooms had an unpleasant odor or visible cleanliness issues.
Overall, the hotel maintains a high standard of cleanliness that meets most guests' expectations. The hotel is described as generally clean and comfortable with clean, modern and cozy rooms often mentioned. The friendly and helpful staff also add to the positive experience. However, there's room for improvement in maintaining consistent cleaning standards throughout all rooms and areas.
The staff at IntercityHotel Wien largely garners positive feedback for their friendliness, professionalism and helpfulness. Reviewers highlight the warm and accommodating nature of the hotel personnel, particularly noting the very friendly and polite reception staff. Many guests felt welcomed upon arrival and appreciated the prompt attention and courteous service provided by the team. The staff's dedication to ensuring a pleasant stay and their competence in managing requests swiftly were commonly mentioned. However, there were occasional mentions of certain individuals at the reception being unhelpful or unfriendly, suggesting some inconsistency in service quality. Despite this, the overall sentiment remains highly favorable with guests frequently acknowledging the staff as a significant positive aspect of their stay.
The WiFi experience at IntercityHotel Wien receives a mix of praise and criticism from guests. Many compliment the excellent WiFi in the rooms and near reception, noting that the internet is fast, strong and reliable. Guests frequently mention the WiFi as being very good, quick and accessible with especially fast connectivity for those in the loyalty program.
However, there are noted challenges as well. Some guests faced poor WiFi signals, intermittent connectivity issues and the process of connecting to the network can be tedious, requiring registration on the hotel's website. A few reviewers mentioned they did not receive a WiFi code or found no information about it, while some experienced constant problems with the internet.
Despite these occasional issues, many reviews highlight the overall good quality of the internet service with particular praise for its speed and reliability in most areas of the hotel.
The area around IntercityHotel Wien is a vibrant locale, perfect for those seeking an active nightlife. The central location offers easy access to numerous bars, restaurants and cafes, adding to the lively atmosphere. Despite being in a bustling area, the hotel manages to maintain a quiet and serene environment at night, providing guests with the best of both worlds. Shopping enthusiasts will also appreciate the proximity to a busy shopping street, making it convenient for both daytime and nighttime activities. While the area can be noisy and sees a mix of characters after dark, the overall vibe is rich with nightlife options, ensuring there's always something to do nearby.
IntercityHotel Wien presents a mixed bag of experiences for travelers evaluating its four-star status. The standout feature of this hotel is its exceptional central location, which makes it a convenient base for both business and leisure visits in Vienna. Many guests appreciated the good value for money, citing it as excellent for the price and noting a reasonably good price performance ratio.
The hotel's modern equipment and practical amenities contribute positively to the overall experience, although there are several areas where it falls short of true four-star expectations. Some reviews highlight the comfortable, soft beds and central location as key positives.
However, several guests have voiced concerns regarding the hotel's four-star rating, suggesting that it feels more akin to a three-star establishment. Issues such as worn-out furniture, lack of basic amenities like coffee machines and complimentary toiletries and minor noise from the street detract from the experience. There are comments about ventilation issues in the bathroom and the overall state of upkeep, which some found lacking for a hotel of its category.
Besides infrastructure concerns, services such as breakfast and the overall ambiance of the bar and lobby did not meet the four-star standards for some guests. There were mentions of a removal of minibars from rooms and unsatisfactory bar and lobby conditions.
Ultimately, while the location and price performance make IntercityHotel Wien a practical choice for many, prospective guests should be aware of the areas where the hotel may not meet higher expectations typically associated with a four-star rating.
IntercityHotel Wien is particularly well-regarded for its strategic location near Westbahnhof, making it a hub for those seeking easy access to public transportation. Business travelers find the hotel's close proximity to tram, metro and other public transport systems ideal for navigating Vienna efficiently. Its advantageous location on Mariahilferstraße places it near both business districts and key leisure areas, creating a balance that caters to work and relaxation.
The hotel is praised for being well-equipped and business-friendly with facilities and services tailored to meet the needs of professional guests. It is noted as an excellent venue for organized events and business meetings, ensuring that gatherings run smoothly. The presence of a business suite further enhances its appeal for corporate stays.
Accommodations are deemed suitable for short-term stays, whether for business or tourism. The staff is responsive, as evidenced by the quick provision of additional amenities such as blankets. Despite the lack of specific business amenities mentioned, the overall business feel of the hotel contributes to its favorable reputation among professional travelers. The provision of public transportation passes and discounts in the parking garage adds further convenience.
Clean, efficient rooms and a professional environment make IntercityHotel Wien a top choice for both business and leisure visits to Vienna, ensuring a pleasant experience for all types of travelers.
IntercityHotel Wien receives high marks for its accessibility features, particularly its excellent location. Guests repeatedly highlighted the convenience of public transportation with the hotel offering free transport tickets for the entire stay. This perk made navigating Vienna effortless, as the hotel is near tram, metro and train stations, including the Westbahnhof station. The city center and main tourist spots are easily reachable and the hotel is situated close to shops, restaurants and the main shopping street of Mariahilfstrasse.
Moreover, the accessibility of the hotel extends to those with disabilities with a wheelchair-accessible entrance and useful elevators, although some guests noted that the lifts could be quite busy and occasionally required a wait. Overall, the hotel is perfectly positioned for both business travelers and tourists looking to explore Vienna with ease.
IntercityHotel Wien offers a dog-friendly environment with several provisions for travelers bringing their pets along. The hotel is noted for its dog-friendly rooms, ensuring that canine companions are welcomed and comfortable. Guests can enjoy the convenience of allowed pets, making it a suitable choice for dog owners. The facility provides a free travel pass, which adds value to the stay despite any price discrepancies. Although there were mentions of an inability to provide specific dog-friendly services, overall, the hotel maintains a welcoming atmosphere for dogs and their owners.
Location Show Map
Location
Many reviews highlight the convenience of having public transportation options practically at the hotel's doorstep. Guests find it effortless to explore the city thanks to nearby subway stations and the inclusion of public transport passes with their stay. The proximity to the airport bus is another appreciated feature, making arrivals and departures a breeze.
The local area teems with shops, supermarkets, cafes and restaurants, which guests enjoy. This vibrant neighborhood ambiance offers plenty of opportunities for shopping and dining right outside the hotel. Additionally, the quiet internal environment contrasts pleasantly with the lively street scene, allowing for peaceful retreats after a day of sightseeing.
The accessibility extends beyond transport, as many cultural and historical sites are within walking distance or a short metro ride away. Guests consistently praise the strategic location as a perfect base for both leisurely explorations and shopping expeditions. Cleanliness and helpful staff are also noted, enhancing the overall positive experience.
In summary, IntercityHotel Wien’s unbeatable location at the crossroads of transport, shopping and city sights makes it an ideal choice for travelers aiming to immerse themselves in Vienna’s dynamic city life with ease and convenience.
Breakfast
Several reviews mention the high quality of the breakfast buffet, praising it as a great way to start the day with comments on the fantastic and superb nature of the offerings. The breakfast room's decor and the efficient replenishment of food items also receive positive remarks, as do the friendly and accommodating staff.
However, there are some criticisms. A few guests feel the breakfast is overpriced and not always up to the standards expected for the price. Specific grievances include the lack of variety on certain days, sparse vegan options and moments of subpar quality compared to previous experiences. The breakfast area can occasionally be crowded and some guests find the room temperature uncomfortable. Despite these issues, the overall sentiment is that IntercityHotel Wien provides a satisfying and diverse breakfast experience.
Dinner
However, the hotel's location compensates for this shortfall, as it is surrounded by a variety of dining options. Guests have praised the nearby streets, especially Mariahilferstrasse, for their excellent restaurants and bars that cater to different tastes. This means that while the in-house dining options are limited, the proximity to many good eateries ensures that guests can still enjoy satisfying meals.
The hotel's cleanliness and the quality of dinner when available have been noted positively by some, though the lack of in-room amenities for food preparation, such as utensils and a microwave, was mentioned as a downside. Overall, while the hotel falls short in providing a comprehensive dining experience within its premises, the vibrant local dining scene ensures that guests have plenty of alternatives close by.
Rooms
However, there are areas where the hotel could improve. Some guests noted that they found their rooms to be outdated and not as well-maintained as expected with issues such as worn-out furniture and mold in the shower. Room sizes varied significantly with some travelers being quite pleased with the spaciousness, while others found the rooms to be on the smaller side, particularly for families.
The temperature control in the rooms also seemed to be inconsistent with several guests mentioning that their rooms were either too hot or too cold. Additionally, room service has been described as deficient at times with instances of rooms not being cleaned thoroughly or supplies not being replenished.
Despite these flaws, visitors generally felt the hotel was good value for money given its central location, making it a suitable choice for short stays. Overall, IntercityHotel Wien seems to cater well to those who prioritize cleanliness and room comfort, though it may benefit from addressing the noted maintenance and service issues to enhance guest satisfaction.
Beds
However, a significant number of reviews highlighted issues with the softness and age of the mattresses. Some guests felt the beds were too soft, saggy or worn out, which led to discomfort during sleep. Concerns were also raised about single beds being pushed together to form a double bed and the quality of sofa beds, which several guests found to be uncomfortable and insufficiently spacious.
Complaints about bed linens were less frequent but present with some mentioning unclean or unpleasant-smelling bedding and bedding that was not always replaced. Pillows, while soft and cozy for some, were too soft for others, impacting their overall sleep quality.
In summary, while IntercityHotel Wien provides many guests with a comfortable bed experience, there are noted inconsistencies with mattress firmness and bedding quality that could affect one’s stay.
Cleanliness
On the flip side, there are occasional mentions of cleaning lapses. Some guests pointed out that housekeeping was inconsistent with certain areas like under the beds or corners being neglected. A few guests reported issues with mold in the shower and bathroom areas and noted that some rooms had an unpleasant odor or visible cleanliness issues.
Overall, the hotel maintains a high standard of cleanliness that meets most guests' expectations. The hotel is described as generally clean and comfortable with clean, modern and cozy rooms often mentioned. The friendly and helpful staff also add to the positive experience. However, there's room for improvement in maintaining consistent cleaning standards throughout all rooms and areas.
Staff
Wi-Fi
However, there are noted challenges as well. Some guests faced poor WiFi signals, intermittent connectivity issues and the process of connecting to the network can be tedious, requiring registration on the hotel's website. A few reviewers mentioned they did not receive a WiFi code or found no information about it, while some experienced constant problems with the internet.
Despite these occasional issues, many reviews highlight the overall good quality of the internet service with particular praise for its speed and reliability in most areas of the hotel.
Nightlife
4 Star
The hotel's modern equipment and practical amenities contribute positively to the overall experience, although there are several areas where it falls short of true four-star expectations. Some reviews highlight the comfortable, soft beds and central location as key positives.
However, several guests have voiced concerns regarding the hotel's four-star rating, suggesting that it feels more akin to a three-star establishment. Issues such as worn-out furniture, lack of basic amenities like coffee machines and complimentary toiletries and minor noise from the street detract from the experience. There are comments about ventilation issues in the bathroom and the overall state of upkeep, which some found lacking for a hotel of its category.
Besides infrastructure concerns, services such as breakfast and the overall ambiance of the bar and lobby did not meet the four-star standards for some guests. There were mentions of a removal of minibars from rooms and unsatisfactory bar and lobby conditions.
Ultimately, while the location and price performance make IntercityHotel Wien a practical choice for many, prospective guests should be aware of the areas where the hotel may not meet higher expectations typically associated with a four-star rating.
Business
The hotel is praised for being well-equipped and business-friendly with facilities and services tailored to meet the needs of professional guests. It is noted as an excellent venue for organized events and business meetings, ensuring that gatherings run smoothly. The presence of a business suite further enhances its appeal for corporate stays.
Accommodations are deemed suitable for short-term stays, whether for business or tourism. The staff is responsive, as evidenced by the quick provision of additional amenities such as blankets. Despite the lack of specific business amenities mentioned, the overall business feel of the hotel contributes to its favorable reputation among professional travelers. The provision of public transportation passes and discounts in the parking garage adds further convenience.
Clean, efficient rooms and a professional environment make IntercityHotel Wien a top choice for both business and leisure visits to Vienna, ensuring a pleasant experience for all types of travelers.
Accessible
Moreover, the accessibility of the hotel extends to those with disabilities with a wheelchair-accessible entrance and useful elevators, although some guests noted that the lifts could be quite busy and occasionally required a wait. Overall, the hotel is perfectly positioned for both business travelers and tourists looking to explore Vienna with ease.
Dog Friendly
No, IntercityHotel Wien doesn't have any pool.
No, a spa isn't available at IntercityHotel Wien.
Yes, IntercityHotel Wien welcomes dogs.
No, parking facilities aren't available at IntercityHotel Wien.
No, IntercityHotel Wien doesn't have a gym.
Location Show Map
More Options
