Guests at Le Méridien Vienna have had mixed experiences with the hotel's staff with some describing them as exceptional, very friendly, helpful and accommodating. Some staff members, particularly those at the reception, were criticized for being cold and unhelpful. However, many guests praised specific staff members by name, such as Mr. Masur and Ms. Zlatina, for their exceptional service. The concierge staff was also frequently praised for their helpfulness in booking restaurants and taxis. Overall, guests appreciated the friendly and attentive staff, although there were some negative experiences with unhelpful or rude staff members.