Melia Vienna
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Summary of reviewsMelia Vienna is highly praised for its strategic location in the striking DC Tower near the Danube River, offering easy access to public transport with the U1 subway line. This makes it convenient for both business and leisure travelers, providing quick connections to Vienna's city center and major attractions. The beautiful views from the rooms, particularly from higher floors, are frequently highlighted, offering scenic vistas of the Danube River and the city skyline. The tranquil surroundings and proximity to outdoor activity areas like Donauinsel are also noted as positive aspects, despite some comments about ongoing construction and the distance from central tourist spots.
The breakfast at Melia Vienna receives positive remarks for its extensive, delicious and varied offerings with high-quality ingredients. The experience is elevated by the breathtaking views from the 57th floor, particularly enjoying items like Eggs Benedict and fresh pastries. However, some guests find the breakfast overpriced and feel it falls short of five-star standards in terms of selection, coffee quality and overall service.
Dinner at the hotel's 57th-floor restaurant is celebrated for its panoramic views and enjoyable cuisine, but mixed reviews also cite slow service, high prices and limited menu options. Guests appreciate the stunning location, yet improvements in service efficiency and food quality are needed.
Guest rooms are notably spacious, clean and modernly furnished, often featuring panoramic windows with impressive views. Positive mentions include comfortable beds, well-equipped amenities like Nespresso machines and tasteful decor. However, occasional issues with room maintenance, housekeeping inconsistencies and some minor inconveniences are noted. Despite these, guests find the rooms luxurious and aesthetically pleasing, contributing significantly to their overall satisfaction.
The hotel's cleanliness is generally commended with remarks about its immaculate, modern appearance and thorough cleaning staff. Some lapses in housekeeping and room maintenance do occur, but they do not significantly detract from the overall positive impression of the hotel's cleanliness.
Staff at Melia Vienna receive mostly positive feedback for their friendliness and helpfulness with specific individuals receiving special praise. However, some guests report instances of unfriendliness and unresponsiveness, particularly during peak times in the breakfast area and at the rooftop bar. Despite these inconsistencies, many guests have memorable experiences due to the staff’s efforts.
The hotel’s free Wi-Fi service receives mixed reviews. While some guests enjoy good, reliable connections, others experience significant issues with slow speeds and frequent dropouts, indicating a need for improvement in consistency.
The gym, while modern and clean, is considered small for a hotel of its stature with limited equipment. Guests appreciate the 57th-floor location for its picturesque views, but the compact space and limited range of machines often lead to crowding.
Parking at Melia Vienna is organized and convenient but comes at a high cost, which many guests find excessive. Despite secure parking options, issues like tight spaces, inadequate signage and complex ticket systems are reported. The high parking fees are not included in room rates and discounted rates for guests are lacking.
For families, Melia Vienna offers a welcoming environment with spacious rooms and amenities like extra beds and baby beds. The hotel staff is attentive to families' needs, though some guests struggle to find connecting rooms and point out the absence of a children's playground. Despite these minor drawbacks, the hotel's family-friendly atmosphere and convenient location make it a commendable choice for families.
Overall, Melia Vienna successfully balances convenience, comfort and impressive views, offering a generally positive experience with room for improvement in specific areas like breakfast service, restaurant efficiency, Wi-Fi reliability and gym facilities.
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The breakfast at Melia Vienna receives positive remarks for its extensive, delicious and varied offerings with high-quality ingredients. The experience is elevated by the breathtaking views from the 57th floor, particularly enjoying items like Eggs Benedict and fresh pastries. However, some guests find the breakfast overpriced and feel it falls short of five-star standards in terms of selection, coffee quality and overall service.
Dinner at the hotel's 57th-floor restaurant is celebrated for its panoramic views and enjoyable cuisine, but mixed reviews also cite slow service, high prices and limited menu options. Guests appreciate the stunning location, yet improvements in service efficiency and food quality are needed.
Guest rooms are notably spacious, clean and modernly furnished, often featuring panoramic windows with impressive views. Positive mentions include comfortable beds, well-equipped amenities like Nespresso machines and tasteful decor. However, occasional issues with room maintenance, housekeeping inconsistencies and some minor inconveniences are noted. Despite these, guests find the rooms luxurious and aesthetically pleasing, contributing significantly to their overall satisfaction.
The hotel's cleanliness is generally commended with remarks about its immaculate, modern appearance and thorough cleaning staff. Some lapses in housekeeping and room maintenance do occur, but they do not significantly detract from the overall positive impression of the hotel's cleanliness.
Staff at Melia Vienna receive mostly positive feedback for their friendliness and helpfulness with specific individuals receiving special praise. However, some guests report instances of unfriendliness and unresponsiveness, particularly during peak times in the breakfast area and at the rooftop bar. Despite these inconsistencies, many guests have memorable experiences due to the staff’s efforts.
The hotel’s free Wi-Fi service receives mixed reviews. While some guests enjoy good, reliable connections, others experience significant issues with slow speeds and frequent dropouts, indicating a need for improvement in consistency.
The gym, while modern and clean, is considered small for a hotel of its stature with limited equipment. Guests appreciate the 57th-floor location for its picturesque views, but the compact space and limited range of machines often lead to crowding.
Parking at Melia Vienna is organized and convenient but comes at a high cost, which many guests find excessive. Despite secure parking options, issues like tight spaces, inadequate signage and complex ticket systems are reported. The high parking fees are not included in room rates and discounted rates for guests are lacking.
For families, Melia Vienna offers a welcoming environment with spacious rooms and amenities like extra beds and baby beds. The hotel staff is attentive to families' needs, though some guests struggle to find connecting rooms and point out the absence of a children's playground. Despite these minor drawbacks, the hotel's family-friendly atmosphere and convenient location make it a commendable choice for families.
Overall, Melia Vienna successfully balances convenience, comfort and impressive views, offering a generally positive experience with room for improvement in specific areas like breakfast service, restaurant efficiency, Wi-Fi reliability and gym facilities.
Luxury Hotel
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Romantic Hotel
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
Skyscraper Hotel
Guest Reviews
Melia Vienna boasts a highly praised location, making it convenient for various purposes, especially business and leisure activities near the Danube River. Situated in the striking DC Tower, the hotel offers easy access to public transport with the U1 subway line just a short walk away, providing quick routes to Vienna's city center and other major attractions in approximately 10-15 minutes. This strategic positioning is beneficial for delegates attending events at nearby venues like the Vienna International Centre (VIC) and the Austria Center Vienna, as well as those needing a direct line to the airport.
Guests regularly highlight the beautiful views from their rooms, particularly from higher floors, where the vista includes the Danube River and the city's skyline. Despite its distance from the bustling city center, the location is appreciated for its tranquility and scenic surroundings, including the nearby Donauinsel and Copa Kagrana areas, perfect for outdoor activities. The convenience of having cafes, bakeries and other amenities within reach adds to the overall positive impressions.
However, some guests note the location is a bit far from central tourist spots, necessitating the use of public transport or a car and construction around the area can be disruptive. Despite these minor drawbacks, the hotel's clean, modern design and accommodating positioning make it an appealing choice for visitors looking to balance convenience, comfort and excellent connectivity to the heart of Vienna.
The breakfast offerings at Melia Vienna have garnered mixed feedback from guests. Positively, many reviews highlight the breakfast as extensive, delicious and varied with fresh and high-quality ingredients. Guests particularly appreciated the breakfast experience on the 57th floor, which, aside from the sumptuous food, presented breathtaking views over Vienna. The Eggs Benedict with salmon, fresh pastries and diverse selection were frequently mentioned highlights. Another plus was that breakfasts were always plentiful and continuously replenished.
However, there were notable criticisms as well. Several guests found the breakfast overpriced and not meeting the expectations of a 5-star hotel. Complaints ranged from limited selection, poor coffee quality and poorly maintained buffet stations to slow service and undertrained staff. Occasionally, items such as fresh juices and glasses were not restocked promptly, leading to a disappointing experience for some.
Despite these issues, many guests still found the breakfast experience satisfactory overall with special appreciation for the scenic views and fresh culinary options. Nonetheless, the hotel could improve the consistency and quality of its breakfast service to truly match its luxurious reputation.
The Melia Vienna’s 57th-floor restaurant receives a mix of praises and criticisms from its guests. The stunning panoramic views of Vienna from both the restaurant and lounge are a consistent highlight. Many guests are enchanted by the breathtaking scenery, describing the location as fantastic and beautiful. The cuisine is frequently appreciated with several guests noting the food as delicious and enjoyable.
However, significant downsides accompany these positives. The service at both the restaurant and rooftop bar is often described as slow with some guests experiencing extremely long waits for their food. Prices at the 57th-floor restaurant are reported to be high and several guests feel the expensive dishes do not offer good value for money. The limited menu options and inconsistent food quality further add to the disappointment with some patrons finding their meals cold or not up to expectations.
Access issues also pose a challenge, as reservations are necessary to secure a spot and many found the restaurant and bar closed on arrival or during specific times, reducing the dining flexibility. Guests also noted a lack of accommodation for those wanting a meal outside the standard lunch and dinner hours with no 24-hour room service available.
While the venue shines for its views and can offer a pleasant dining experience, improvements in service efficiency, menu variety and overall value are needed to meet the expectations set by the upscale ambiance and prime location.
The guest reviews for Melia Vienna focus heavily on the impressive room size and cleanliness with multiple mentions of the rooms being spacious, comfortable and modernly furnished. High windows providing panoramic views of Vienna, including the Danube, are a recurring highlight. The rooms are well-equipped, often featuring amenities like Nespresso machines and offer a quiet, well-thought-out design with tasteful decor.
While the views and interiors receive much praise, there are some mixed feelings about room maintenance. A few guests noted issues with broken amenities such as phones, TV remotes and bathroom fixtures. Room service and housekeeping inconsistencies, such as rooms not being cleaned daily or at all, also emerged as points of frustration. However, these issues did not overshadow the overwhelmingly positive feedback about the room layout and comfort with guests appreciating the large beds, spacious bathrooms and overall luxurious feel.
The aesthetic appeal of the rooms, from stylish furnishings to modern design elements like glass walls and elegant bathrooms, contributes significantly to the guests' satisfaction. The room's amenities are often described as high-quality, though some guests desired additional comforts like free water bottles, tea and coffee facilities.
The hotel's upper floors, lounges and restaurant views are particularly praised, enhancing the stay experience. Despite some drawbacks such as noise from neighboring construction sites or minor cleanliness issues, the majority of guests find the rooms at Melia Vienna to be a delightful aspect of their stay, deeming them spacious, well-furnished and providing beautiful views that justify their value.
At Melia Vienna, guest reviews highlight a variety of experiences with the hotel beds. Most guests found the beds to be clean, large and exceptionally comfortable, often describing them as big and back-friendly with high-quality bedding. Many appreciated the comfort, noting that they had a good night's rest and felt refreshed in the morning. Phrases like "slept like a baby," "felt like I was on cloud 9," and "very comfortable bedding" frequently appeared.
However, opinions on the pillows were mixed. While some guests found the pillows very comfortable, others described them as flat, too soft or lacking support, sometimes leading to neck pain. The issue of bed height and firmness also came up occasionally; some found the beds too low or too soft, while others thought they were too hard or not cozy.
Despite these varying opinions, the general consensus on the beds at Melia Vienna is positive with the comfort of the bed being a standout feature for many. Guest rooms featuring large, elegant designs and spacious bathrooms further add to the overall luxurious experience. Guests often mentioned the beds as a highlight of their stay, underscoring the hotel's commitment to providing a restful and comfortable experience.
Melia Vienna maintains a commendable standard of cleanliness, frequently described as very clean, modern and well-maintained. Guests often highlight the hotel’s immaculate appearance both inside and out with some going as far as to call it stunningly clean or spotless. The spacious, luxurious rooms are generally found to be clean and disinfected, contributing to a comfortable and pleasant stay. The staff, who are praised for being helpful and friendly, play a significant role in maintaining the overall cleanliness of the hotel.
However, not all experiences are universally positive. There are instances where cleanliness falls short—some rooms are reportedly dirty with complaints about dusty curtains, stained carpets and even cobwebs. In particular, repeated issues include rooms not being cleaned daily, missed trash bins and less-than-satisfactory bathroom hygiene. Some guests found deteriorating conditions such as old and damaged carpets and broken bathroom fixtures which undermined their stay. Additionally, inconsistencies in the cleaning service's performance have been noted with some areas overlooked during routine cleanings.
Overall, while Melia Vienna is generally perceived as a clean and modern hotel, occasional lapses in housekeeping and room maintenance may impact the otherwise positive experience.
Melia Vienna garners a mixed bag of feedback when it comes to the quality of its staff services, although the majority lean positively. Many travelers commend the friendly and welcoming demeanor of the reception staff, noting their politeness and readiness to assist. Specific staff members like Lorena, Ayman and Omar receive special mentions for their exceptional service. The hotel's cleaning and room service have been applauded for their professionalism and thoroughness, contributing to a satisfying guest experience.
Conversely, there are recurring mentions of staff being overwhelmed, particularly in the breakfast area and during peak times. Instances of unfriendliness, unresponsiveness and insufficient training are reported, which detracts from the overall experience. For example, the rooftop bar staff and receptionists at certain times have been described as inattentive and unsmiling, failing to meet the expectations of a five-star establishment.
Nevertheless, moments where the staff went above and beyond are highlighted, such as during check-ins and personal service scenarios. The Level Lounge and specific dining experiences are noted for making memorable highlights due to staff efforts. The efficiency and quick responses provided by some staff members have left lasting positive impressions.
Guests should anticipate varying levels of service quality, ranging from highly professional and extremely friendly to less satisfactory interactions, indicating a scope for improved consistency in the hotel’s staff service standards.
Guests at Melia Vienna have had varied experiences with the hotel's Wi-Fi service. Positive feedback highlights that Wi-Fi access in the rooms and public areas is free and some guests have found the connection to be good, reliable and fast. Reports also mention great stable Wi-Fi access with no need for repeated logins, which has been a pleasant surprise for some visitors.
However, numerous reviews also point to significant issues. Some guests experienced poor quality Wi-Fi throughout the hotel with connections that were very slow, frequently dropped out or were difficult to connect to. Others mentioned specific issues with poor reception on certain floors or faced connectivity problems severe enough to impede basic functions like using a VPN. While there are commendations for functional and good Wi-Fi, these positive experiences appear inconsistent with notable complaints about the overall quality and reliability of the internet service.
In summary, while Melia Vienna offers free Wi-Fi with instances of strong, reliable connections, there are recurring reports of connectivity problems that the hotel may need to address to ensure a consistently positive experience for all guests.
The gym at Melia Vienna has garnered mixed reviews from guests. While some found the fitness facility to be well-equipped and neat with modern equipment, the general consensus is that the gym is considerably small for a hotel of its stature. Despite its compact size, guests appreciated the clean equipment and the accessibility of the gym. For those looking forward to a workout with a view, the gym located on the 57th floor offers a picturesque landscape. However, many felt that the range of workout machines was insufficient, mostly limited to cardio equipment and dumbbells and the space often felt crowded. Additionally, some guests noted issues with the gym's management and sporadic access problems. Overall, while the gym meets basic fitness needs, it leaves room for improvement, especially in terms of space and equipment variety.
Parking at the Melia Vienna has received mixed feedback from guests. On the positive side, many guests note that the hotel provides organized parking with convenient access. Underground and private parking options are available nearby, described as safe and secure. However, these come at a steep cost, typically around 30 euros per day, which many travelers find excessive. While parking spaces are available, they are often tight and difficult to locate due to inadequate signage. Additionally, the high parking fees are not included in the room rates and there are no discounted rates for hotel guests. For those unwilling to pay the high fees, public parking options nearby are somewhat more affordable but still costly. Guests also pointed out issues such as broken parking ticket machines and a complex parking ticket system. Overall, while parking is available and generally well-organized, the high costs and occasional difficulties in locating and accessing parking can be a significant drawback for guests.
Melia Vienna is a commendable choice for family stays with numerous reviews highlighting its family-friendly atmosphere and attentive staff. Guests frequently mention the hotel’s clean environment and exceptionally welcoming personnel, who make an extra effort to ensure families with children feel comfortable. The hotel’s location, situated in a business center, offers access to various facilities, making it convenient for family excursions.
The accommodations at Melia Vienna cater well to families with spacious rooms, comfy beds and notably large rooms for those with multiple members. Family-specific amenities, such as extra beds and baby beds, are readily provided, ensuring a hassle-free experience. While some reviews indicated a struggle in finding connecting rooms, the availability of separate rooms for larger families offers flexibility.
Although some guests noted the absence of a children’s playground, the hotel compensates with its generally family-inclusive environment and services tailored for children. Public amenities, such as the car park, accommodate larger vehicles, making it easier for families traveling with more baggage or larger cars. Despite a few minor drawbacks, like occasional intrusions by room service and the cost of rooms, Melia Vienna remains a strong contender for families seeking a pleasant and supportive hotel experience.
Overall, Melia Vienna's combination of excellent location, spacious and clean rooms and dedicated family services makes it well-regarded among family travelers.
Melia Vienna is highly praised for its suitability for business travelers, primarily due to its strategic location and well-thought-out amenities. The hotel is conveniently situated close to the Austria Center and Vienna's business district, making it an ideal choice for those attending conferences or meetings. Its proximity to major motorways and the Vienna airport further enhances its appeal for business guests who need easy, efficient travel options.
The modern and beautifully designed building offers impressive city views and the private lounge is often compared to a luxury airport lounge, providing a comfortable and high-end experience. Rooms are specifically oriented towards business needs, featuring good workspaces and modern, clean facilities. The hotel excels in offering excellent business meeting rooms and an overall atmosphere conducive to professional engagements.
Guests appreciate the hotel's quick check-in and check-out processes, which cater well to busy schedules. The proximity to the Metro (U1) and a nearby taxi stand also ensures that getting around the city or heading to business appointments is effortless.
While the entertainment options and variety of TV channels might be somewhat limited, the hotel's focus on business services more than compensates for these minor drawbacks. Breakfast is tailored more towards the preferences of business travelers and the overall ambiance of the hotel supports a professional stay.
In summary, Melia Vienna is a highly recommended option for business travelers looking for convenience, modern facilities and a professional environment. Its excellent connectivity, business facilities and supportive staff make it a preferred choice for short business trips and corporate stays.
Melia Vienna stands out for its exceptional accessibility features, making it a convenient option for travelers with disabilities. The hotel boasts an accessible location right next to a metro station, which facilitates easy transportation by subway. Many guests appreciated the hotel's proximity to public transport, as well as its super good accessibility by car. The ground-floor rooms offer spacious accommodations and there are also wheelchair-accessible rooms available.
Although the accessibility of the room and essential areas like the rooftop bar have been praised, there are some areas that need improvement. For instance, the elevator and overall building structure can be somewhat inaccessible for guests, complicating internal movement. The room could also benefit from automatic blinds for added convenience. Despite these shortcomings, the hotel offers accessible room service and luggage assistance with a smile.
The staff at Melia Vienna are frequently mentioned as extremely helpful, contributing to an easy check-in and excellent check-out experience. However, the accessibility policy at the hotel could be more refined to fully cater to guests with limited mobility. While the garage is accessible, its location and the daily fee might not suit everyone. Overall, for those seeking a modern, functional and centrally accessible hotel in Vienna, Melia Vienna offers a compelling choice with room for improvement.
Melia Vienna offers honeymooners an ideal blend of romance and luxury, making it a popular choice for couples looking for a memorable experience. The hotel provides an opulent atmosphere with romantic views and a glass wall design in the shower that enhances the intimate experience. Many guests highlight the accommodating staff who contribute significantly to a delightful honeymoon experience. The panoramic views of Vienna add to the charm and some couples have enjoyed complimentary room upgrades and small anniversary gifts, which enhance the personalized experience. However, there were mentions of disorganized room services that fell short of some honeymoon expectations. Despite this, the romantic and luxurious ambiance, ideal room design and friendly service ensure that most guests leave with great memories of their romantic retreat.
The Melia Vienna hotel offers an exceptional and luxurious experience for its guests, evident from the consistently positive reviews mentioning its high standards and upscale atmosphere. Visitors often praise the modern and stylish building, which provides a sophisticated environment and impressive views of the city from the highest building in Vienna.
The interiors are particularly noted for their luxurious design, from the lavishly furnished rooms to the opulent bathrooms, contributing to a noble and exclusive feel throughout the hotel. The ambience is described as one of true luxury, reinforced by the cleanliness and attention to detail that guests appreciate. The hotel's modern amenities and luxurious facilities further enhance the comfort and elegance experienced during the stay.
Although there are mentions of minor service shortcomings and some discrepancies compared to five-star expectations, the general consensus remains that Melia Vienna is a top-tier hotel exuding luxury. Its convenient location near the river and metro, along with interesting surroundings to explore, make it a desirable choice for visitors looking to combine a luxurious stay with the charm of Vienna.
Despite a few critical points regarding room size and value for money, the overall impression is one of a beautiful, modern and highly luxurious hotel that delivers a memorable stay for those seeking comfort, style and high standards.
Melia Vienna has established itself as an ideal location for couples seeking a romantic retreat. The modern furnishings and luxurious ambiance of the hotel set the perfect stage for an intimate getaway. The stunning views, described as indescribable and magical, offer an extraordinary backdrop for any romantic occasion. Couples can enjoy serene moments in the large, comfortable beds while soaking in the romantic atmosphere that permeates the entire hotel, including the lounge and the bar on the 56th floor.
A stay here also promises a range of luxurious amenities, such as an indoor pool and a rooftop bar, which adds to the overall romantic experience. Guests celebrating special occasions, like anniversaries or honeymoons, find the setting particularly enchanting. The restaurant on the 57th floor with its panoramic view over Vienna, further enhances the romantic experience, making it ideal for celebrating milestones.
Whether it's the romantic ambiance, the inviting environment perfect for a date or the special touches like a bathtub for two, Melia Vienna offers an excellent environment for couples looking to escape and connect.
Melia Vienna embraces dog-friendly hospitality with a range of amenities and services catering specifically to canine companions. The hotel offers pet services that ensure a comfortable stay for dogs, including dog-friendly rooms equipped with dog beds. Guests often mention the warm and welcoming atmosphere, not just for them but also for their furry friends. Dogs receive a friendly reception, often including affectionate interactions from the staff. The area surrounding the hotel is ideal for morning walks, providing a convenient and pleasant experience for dog owners. Overall, Melia Vienna’s dedication to being a dog-friendly hotel makes it a favored choice for travelers with pets.
Location Show Map
Location
Guests regularly highlight the beautiful views from their rooms, particularly from higher floors, where the vista includes the Danube River and the city's skyline. Despite its distance from the bustling city center, the location is appreciated for its tranquility and scenic surroundings, including the nearby Donauinsel and Copa Kagrana areas, perfect for outdoor activities. The convenience of having cafes, bakeries and other amenities within reach adds to the overall positive impressions.
However, some guests note the location is a bit far from central tourist spots, necessitating the use of public transport or a car and construction around the area can be disruptive. Despite these minor drawbacks, the hotel's clean, modern design and accommodating positioning make it an appealing choice for visitors looking to balance convenience, comfort and excellent connectivity to the heart of Vienna.
Breakfast
However, there were notable criticisms as well. Several guests found the breakfast overpriced and not meeting the expectations of a 5-star hotel. Complaints ranged from limited selection, poor coffee quality and poorly maintained buffet stations to slow service and undertrained staff. Occasionally, items such as fresh juices and glasses were not restocked promptly, leading to a disappointing experience for some.
Despite these issues, many guests still found the breakfast experience satisfactory overall with special appreciation for the scenic views and fresh culinary options. Nonetheless, the hotel could improve the consistency and quality of its breakfast service to truly match its luxurious reputation.
Dinner
However, significant downsides accompany these positives. The service at both the restaurant and rooftop bar is often described as slow with some guests experiencing extremely long waits for their food. Prices at the 57th-floor restaurant are reported to be high and several guests feel the expensive dishes do not offer good value for money. The limited menu options and inconsistent food quality further add to the disappointment with some patrons finding their meals cold or not up to expectations.
Access issues also pose a challenge, as reservations are necessary to secure a spot and many found the restaurant and bar closed on arrival or during specific times, reducing the dining flexibility. Guests also noted a lack of accommodation for those wanting a meal outside the standard lunch and dinner hours with no 24-hour room service available.
While the venue shines for its views and can offer a pleasant dining experience, improvements in service efficiency, menu variety and overall value are needed to meet the expectations set by the upscale ambiance and prime location.
Rooms
While the views and interiors receive much praise, there are some mixed feelings about room maintenance. A few guests noted issues with broken amenities such as phones, TV remotes and bathroom fixtures. Room service and housekeeping inconsistencies, such as rooms not being cleaned daily or at all, also emerged as points of frustration. However, these issues did not overshadow the overwhelmingly positive feedback about the room layout and comfort with guests appreciating the large beds, spacious bathrooms and overall luxurious feel.
The aesthetic appeal of the rooms, from stylish furnishings to modern design elements like glass walls and elegant bathrooms, contributes significantly to the guests' satisfaction. The room's amenities are often described as high-quality, though some guests desired additional comforts like free water bottles, tea and coffee facilities.
The hotel's upper floors, lounges and restaurant views are particularly praised, enhancing the stay experience. Despite some drawbacks such as noise from neighboring construction sites or minor cleanliness issues, the majority of guests find the rooms at Melia Vienna to be a delightful aspect of their stay, deeming them spacious, well-furnished and providing beautiful views that justify their value.
Beds
However, opinions on the pillows were mixed. While some guests found the pillows very comfortable, others described them as flat, too soft or lacking support, sometimes leading to neck pain. The issue of bed height and firmness also came up occasionally; some found the beds too low or too soft, while others thought they were too hard or not cozy.
Despite these varying opinions, the general consensus on the beds at Melia Vienna is positive with the comfort of the bed being a standout feature for many. Guest rooms featuring large, elegant designs and spacious bathrooms further add to the overall luxurious experience. Guests often mentioned the beds as a highlight of their stay, underscoring the hotel's commitment to providing a restful and comfortable experience.
Cleanliness
However, not all experiences are universally positive. There are instances where cleanliness falls short—some rooms are reportedly dirty with complaints about dusty curtains, stained carpets and even cobwebs. In particular, repeated issues include rooms not being cleaned daily, missed trash bins and less-than-satisfactory bathroom hygiene. Some guests found deteriorating conditions such as old and damaged carpets and broken bathroom fixtures which undermined their stay. Additionally, inconsistencies in the cleaning service's performance have been noted with some areas overlooked during routine cleanings.
Overall, while Melia Vienna is generally perceived as a clean and modern hotel, occasional lapses in housekeeping and room maintenance may impact the otherwise positive experience.
Staff
Conversely, there are recurring mentions of staff being overwhelmed, particularly in the breakfast area and during peak times. Instances of unfriendliness, unresponsiveness and insufficient training are reported, which detracts from the overall experience. For example, the rooftop bar staff and receptionists at certain times have been described as inattentive and unsmiling, failing to meet the expectations of a five-star establishment.
Nevertheless, moments where the staff went above and beyond are highlighted, such as during check-ins and personal service scenarios. The Level Lounge and specific dining experiences are noted for making memorable highlights due to staff efforts. The efficiency and quick responses provided by some staff members have left lasting positive impressions.
Guests should anticipate varying levels of service quality, ranging from highly professional and extremely friendly to less satisfactory interactions, indicating a scope for improved consistency in the hotel’s staff service standards.
Wi-Fi
However, numerous reviews also point to significant issues. Some guests experienced poor quality Wi-Fi throughout the hotel with connections that were very slow, frequently dropped out or were difficult to connect to. Others mentioned specific issues with poor reception on certain floors or faced connectivity problems severe enough to impede basic functions like using a VPN. While there are commendations for functional and good Wi-Fi, these positive experiences appear inconsistent with notable complaints about the overall quality and reliability of the internet service.
In summary, while Melia Vienna offers free Wi-Fi with instances of strong, reliable connections, there are recurring reports of connectivity problems that the hotel may need to address to ensure a consistently positive experience for all guests.
Gym
Parking
Family
The accommodations at Melia Vienna cater well to families with spacious rooms, comfy beds and notably large rooms for those with multiple members. Family-specific amenities, such as extra beds and baby beds, are readily provided, ensuring a hassle-free experience. While some reviews indicated a struggle in finding connecting rooms, the availability of separate rooms for larger families offers flexibility.
Although some guests noted the absence of a children’s playground, the hotel compensates with its generally family-inclusive environment and services tailored for children. Public amenities, such as the car park, accommodate larger vehicles, making it easier for families traveling with more baggage or larger cars. Despite a few minor drawbacks, like occasional intrusions by room service and the cost of rooms, Melia Vienna remains a strong contender for families seeking a pleasant and supportive hotel experience.
Overall, Melia Vienna's combination of excellent location, spacious and clean rooms and dedicated family services makes it well-regarded among family travelers.
Business
The modern and beautifully designed building offers impressive city views and the private lounge is often compared to a luxury airport lounge, providing a comfortable and high-end experience. Rooms are specifically oriented towards business needs, featuring good workspaces and modern, clean facilities. The hotel excels in offering excellent business meeting rooms and an overall atmosphere conducive to professional engagements.
Guests appreciate the hotel's quick check-in and check-out processes, which cater well to busy schedules. The proximity to the Metro (U1) and a nearby taxi stand also ensures that getting around the city or heading to business appointments is effortless.
While the entertainment options and variety of TV channels might be somewhat limited, the hotel's focus on business services more than compensates for these minor drawbacks. Breakfast is tailored more towards the preferences of business travelers and the overall ambiance of the hotel supports a professional stay.
In summary, Melia Vienna is a highly recommended option for business travelers looking for convenience, modern facilities and a professional environment. Its excellent connectivity, business facilities and supportive staff make it a preferred choice for short business trips and corporate stays.
Accessible
Although the accessibility of the room and essential areas like the rooftop bar have been praised, there are some areas that need improvement. For instance, the elevator and overall building structure can be somewhat inaccessible for guests, complicating internal movement. The room could also benefit from automatic blinds for added convenience. Despite these shortcomings, the hotel offers accessible room service and luggage assistance with a smile.
The staff at Melia Vienna are frequently mentioned as extremely helpful, contributing to an easy check-in and excellent check-out experience. However, the accessibility policy at the hotel could be more refined to fully cater to guests with limited mobility. While the garage is accessible, its location and the daily fee might not suit everyone. Overall, for those seeking a modern, functional and centrally accessible hotel in Vienna, Melia Vienna offers a compelling choice with room for improvement.
Honeymoon
Luxury
The interiors are particularly noted for their luxurious design, from the lavishly furnished rooms to the opulent bathrooms, contributing to a noble and exclusive feel throughout the hotel. The ambience is described as one of true luxury, reinforced by the cleanliness and attention to detail that guests appreciate. The hotel's modern amenities and luxurious facilities further enhance the comfort and elegance experienced during the stay.
Although there are mentions of minor service shortcomings and some discrepancies compared to five-star expectations, the general consensus remains that Melia Vienna is a top-tier hotel exuding luxury. Its convenient location near the river and metro, along with interesting surroundings to explore, make it a desirable choice for visitors looking to combine a luxurious stay with the charm of Vienna.
Despite a few critical points regarding room size and value for money, the overall impression is one of a beautiful, modern and highly luxurious hotel that delivers a memorable stay for those seeking comfort, style and high standards.
Romantic
A stay here also promises a range of luxurious amenities, such as an indoor pool and a rooftop bar, which adds to the overall romantic experience. Guests celebrating special occasions, like anniversaries or honeymoons, find the setting particularly enchanting. The restaurant on the 57th floor with its panoramic view over Vienna, further enhances the romantic experience, making it ideal for celebrating milestones.
Whether it's the romantic ambiance, the inviting environment perfect for a date or the special touches like a bathtub for two, Melia Vienna offers an excellent environment for couples looking to escape and connect.
Dog Friendly
No, Melia Vienna doesn't have any pool.
No, a spa isn't available at Melia Vienna.
Yes, Melia Vienna welcomes dogs.
Yes, parking facilities are available at Melia Vienna.
Yes, Melia Vienna has a gym.
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