Pension Reimer in Vienna receives a considerable amount of positive feedback for its prime location in the vibrant Neubau district, offering easy access to various city attractions and public transport. Guests appreciate the proximity to the Neubaugasse subway station and the bustling Mariahilfer Straße, making it convenient for dining, shopping and exploring cultural landmarks.
The guesthouse's spacious rooms are often praised for their quietness and cleanliness, despite being centrally located. Visitors find the rooms to be sizable with high ceilings, contributing to a comfortable stay. Simplicity in furnishings and adequate cleanliness are additional positive points with late check-ins and basic facilities generally meeting guest demands.
However, mixed reviews regarding the breakfast indicate some level of dissatisfaction. While the breakfast is noted for its taste and quality, the limited selection and late service time of 9 AM can be inconvenient for early risers. Moreover, the need to walk to a nearby café for breakfast adds to this inconvenience, though some guests appreciate the quality of the food provided.
Cleanliness is another area with varied feedback. Although some guests describe the rooms as clean with spotless linens, others report issues like cobwebs, mold and stained floors. The overall maintenance and housekeeping often fall short of expectations with some guests complaining about non-functioning showers and old, worn-out furnishings.
Staff interactions at Pension Reimer receive a mix of positive and negative reviews. Many guests find the staff accommodating, friendly and helpful, particularly the host and receptionists. However, inconsistent availability and unprofessional behavior from some staff members have been a source of frustration for others.
The WiFi service at the guesthouse has been a significant point of contention. Frequent complaints about weak or nonexistent WiFi connectivity result in considerable inconvenience for guests needing reliable internet access.
Parking options are limited and relatively expensive with guests having to utilize public garages nearby at steep rates. The lack of on-site parking and the cumbersome process of retrieving keys further add to the inconvenience.
While the beds in the rooms receive mixed reviews with some guests finding them comfortable and clean, others report discomfort due to sagging mattresses, thin pillows and issues with room temperature.
In summary, Pension Reimer's excellent location and spacious, clean rooms are its main highlights. However, it faces challenges with breakfast convenience, overall cleanliness, WiFi connectivity, parking and bed comfort. The staff's hospitable nature generally adds positively to the experience, although inconsistencies in service need addressing. For travelers prioritizing location and basic comfort over modern amenities and comprehensive service, Pension Reimer might still be a viable option.
Categories
Parking
EV charging stations
Free Wi-Fi
EV charging stations
Cheap
Small
Room Types
Double Room with Shared ToiletThe double room offers heating, as well as a private bathroom featuring a shower. The double room provides soundproof walls, a seating area, a wardrobe, a sofa, as well as a flat-screen TV with cable channels. The unit offers 1 bed.
Deluxe Single RoomThe single room includes a private bathroom fitted with a walk-in shower. The single room features a flat-screen TV with cable channels, soundproof walls, a wardrobe, heating as well as garden views. The unit has 1 bed.
Budget Single RoomThis single room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 1 bed.
Deluxe Double RoomThe double room provides heating, as well as a private bathroom featuring a walk-in shower. The double room offers soundproof walls, a seating area, a wardrobe, a sofa and a flat-screen TV with cable channels. The unit offers 2 beds.
Superior Double RoomFeaturing free toiletries, this double room includes a private bathroom with a walk-in shower and a hairdryer. The double room features soundproof walls, a seating area, a wardrobe, a sofa and a flat-screen TV with satellite channels. The unit has 2 beds.
Guest Reviews
4.0
Rated
Review Summaries
Summarized by AI
Location
Pension Reimer enjoys high praise for its prime location, making it a standout choice for travelers visiting Vienna. Situated in the vibrant Neubau district, guests appreciate its close proximity to various attractions, shopping districts and public transport. The guesthouse is particularly noted for its ease of access to the metro, especially the nearby Neubaugasse subway station, facilitating swift travel to the historic city center and other key sites.
The accommodation benefits from being near the bustling Mariahilfer Straße, a major shopping street, creating ample opportunities for dining, shopping and socializing. The area also offers a peaceful retreat with quiet rooms that overlook courtyards despite the central location. Visitors find it an excellent base for exploring the museum district and other cultural landmarks, which are within walking distance.
In terms of connectivity, the location is lauded for being very central and well-connected via public transport, including trams and subways that provide easy access to Vienna’s main attractions. The vicinity is replete with cafés, restaurants and bars, adding to the convenience and overall enjoyable experience of staying at Pension Reimer.
While the location stands out as the guesthouse's strongest attribute, many reviewers also highlight the clean and tidy rooms, making it a reasonably priced option for travelers seeking comfort and accessibility. The quiet setting combined with the centrality makes it an ideal choice for both shopping enthusiasts and those interested in exploring Vienna's rich cultural offerings.
Breakfast
Pension Reimer offers a breakfast experience that evokes mixed feelings among its guests. Situated conveniently within a café or bar in close proximity to the pension, the breakfast generally receives positive remarks for its taste and quality. Guests frequently commend the delicious simplicity of the offerings, including items like bacon, cheese, soft-boiled eggs and freshly brewed coffee, which are enough to kickstart the morning on the right note.
However, the selection is notably limited, often only including a slice of bread, jam or butter, some cheese and an egg. While many find the breakfast tasty and satisfactory, others feel the portions are meager, particularly considering the additional cost, which some believe is steep for what is provided.
A significant point of contention is the breakfast service time, beginning only at 9 AM. For many travelers, particularly those with children or early schedules, this late availability proves inconvenient, leading to dissatisfaction. The arrangement requires guests to walk to a nearby café, a setup that some find agreeable due to the quality of the environment and food, while others perceive it as a drawback, especially if options are not consistently available or varied.
Inconsistencies in the actual provisioning of breakfast have also been noted with occasional mix-ups leading to guests missing their meals altogether. Despite these issues, the overall experience of the breakfast at Pension Reimer remains a pleasant start to the day for many, if a bit modest and potentially inconvenient for early risers.
Rooms
Guest reviews of Pension Reimer highlight both positive and negative aspects of the rooms. On the positive side, many reviews mention that the rooms are spacious with high ceilings and a considerable size, providing ample space for guests. The rooms are described as exceptionally quiet and clean, situated in a central location close to public transport, which adds to their convenience. Some guests appreciated the large room size and simple furnishings that met their expectations. Interactions with staff were occasionally noted as pleasant.
However, a number of areas for improvement are evident. The rooms and interior design are dated, reflecting a 1970s aesthetic and many furnishings are showing significant signs of wear. Several guests found the beds and pillows uncomfortable with some mentioning that the beds consisted of two singles pushed together rather than genuine double beds. The showers often did not seal properly and were sometimes described as being in poor condition with signs of mold and broken fixtures. Additionally, essentials such as soap, toilet paper and basic hygienic supplies were sometimes missing and the rooms lacked amenities like air conditioning, kettles and hairdryers. Other issues included very thin walls, poor Wi-Fi connectivity and inadequate heating.
Overall, while the Pension Reimer provides spacious, clean rooms in a prime location, it falls short in terms of modern amenities, comfort and upkeep.
Beds
The guest feedback regarding the beds at Pension Reimer paints a mixed picture. While many guests found the beds comfortable and praised the cleanliness of the rooms and bedsheets, others pointed out significant issues. Positive observations highlighted the comfort of the mattresses, contributing to quiet and serene rooms. However, several guests mentioned uncomfortable experiences, such as mattresses sagging in the middle, worn-out beds and thin or airy pillows that failed to provide sufficient support. Some found the beds too hard, but acknowledged this could be a matter of personal preference. Complaints about cold spots in the room and the thinness of duvets also emerged. Overall, the beds received mixed reviews with comfort levels varying significantly among guests.
Cleanliness
Pension Reimer offers a mixed bag when it comes to cleanliness. While some guests praise the place for having clean rooms, spotless linens and recently renovated showers, many others have voiced significant concerns. There are frequent reports of poor housekeeping with mentions of cobwebs, mold and stained floors being common. The carpets and walls often appear dirty and there are mentions of mites and unpleasant odors. The cleaning staff, though described as friendly and helpful by some, seems to fall short in consistently maintaining a high standard of hygiene.
Some guests appreciated the quiet area and comfortable beds, noting that the basic facilities and some rooms were clean. Positive remarks also point to the ease of late check-ins and the generally adequate state of the accommodations. However, these positives are overshadowed by numerous complaints about dirty bathrooms, non-functioning showers and old, worn-out furnishings. The guesthouse sometimes did not match the online photos and, in several instances, bathrooms expected to be private were found to be shared.
In summary, while Pension Reimer offers some redeeming qualities in terms of clean linens and a quiet location, the overall experience is marred by inconsistent cleanliness and maintenance issues. For those who prioritize cleanliness during their travels, Pension Reimer may not always meet expectations.
Staff
Pension Reimer has garnered mixed reviews when it comes to staff interactions, but some positive aspects stand out. Many guests found the staff to be extremely accommodating, very polite and cooperative. The host and the property owner, in particular, have been praised for their friendliness and welcoming demeanor. Some guests noted that the reception staff, including a kind and helpful receptionist, provided good communication and were attentive to guests' needs.
Flexibility was also appreciated with staff being helpful regarding checkouts and remaining uncomplicated in their approach. The cleaning staff, although not always well-received, were sometimes described as very hospitable and helpful in showing guests to their rooms.
However, several issues highlight inconsistencies in the service. The absence or late response from staff at check-in was a common complaint, as well as the lack of assistance and poor communication. Additionally, some guests encountered unfriendly or unprofessional behavior and difficulties stemming from language barriers, as not all staff members spoke English.
Despite these issues, some guests still noted that the rooms were clean and that the staff were generally helpful when approached with questions. While there are areas for improvement, particularly in terms of availability and professionalism, the friendly nature of many of the staff members contributes positively to the overall experience at Pension Reimer.
Wi-Fi
The guest reviews for Pension Reimer reveal significant dissatisfaction with the hotel's WiFi service. Many guests repeatedly mentioned that the WiFi was inoperative throughout their stay. Problems included inability to connect, incorrect passwords and poor performance on various devices, such as tablets and laptops. Although one review mentioned the internet running smoothly, it appears to be an outlier amid numerous reports of weak or nonexistent WiFi. Often, guests found themselves having to repeatedly request assistance, only to give up eventually. The pervasive issue seems to have persisted for years, leading to inconveniences such as missed business opportunities and general frustration.
Parking
Parking at Pension Reimer presents certain challenges for guests. The establishment does not provide any on-site parking or spaces for unloading luggage. Instead, parking is only available in nearby public garages with costs ranging from 28 to nearly 40 euros per night. Additionally, there is an expectation of a discounted rate for parking at the Gerngroß garage, advertised on the hotel's website and Booking platform. However, guests have reported that this discount is no longer applicable, resulting in paying full price for parking. Retrieving keys for parking involves calling a number for someone to come with the key, adding an extra step to the process. Finding parking in the area itself can also be time-consuming with one account mentioning it took 40 minutes. These factors contribute to an overall impression that parking is cumbersome and considerably overpriced for the area.
FAQ
No, Pension Reimer doesn't have any pool.
No, a spa isn't available at Pension Reimer.
No, Pension Reimer doesn't allow dogs.
Yes, parking facilities are available at Pension Reimer.
