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Rubens Hotels & SPA

Vila Nova de Gaia , Rua Azevedo Magalhães 165 (Show on Map)

8.0

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsRubens Hotels & SPA, nestled in a tranquil neighborhood just outside Porto, earns high marks from guests for its strategic location, offering both peaceful retreat and convenient access to the city's vibrant center. The serene atmosphere is complemented by a visually appealing decor and a well-equipped spa, making it a prestigious spot for visitors seeking a blend of luxury and relaxation.

Guests frequently commend the hotel's breakfast, which is described as fabulous and divine, with a rich variety that includes fresh fruits, pastries, Greek yogurt, and freshly squeezed orange juice. Despite minor inconsistencies and occasional overcrowding, the overall breakfast experience is deemed generous and satisfying, enhanced by welcoming and attentive staff.

Dining at the hotel is generally well-regarded, with guests appreciating the value and quality of certain menu items. However, limited dining choices due to renovations, long wait times, and service inconsistencies suggest areas for future enhancement.

Rooms at Rubens Hotels & SPA are consistently lauded for their cleanliness and quiet ambiance, providing a peaceful environment for rest. Although room size and lighting could be improved, the accommodations remain comfortable and well-maintained.

The hotel's reputation for exceptional cleanliness stretches beyond its rooms, as both the spa and pools are meticulously maintained. This commitment to hygiene, paired with the warm and friendly service provided by staff, creates a welcoming environment.

The pools, especially the indoor heated pool, are often highlighted for their relaxing qualities and stylish decor. This amenity, combined with the attentive staff service, adds to the appeal of the hotel.

On-site parking is an added convenience, though it requires coordination due to limited space. Additionally, while beds are generally comfortable, some guests have noted the use of two single mattresses and occasional bedding issues as minor drawbacks.

Overall, the exceptional service provided by the staff is a hallmark of Rubens Hotels & SPA, with many guests praising their friendliness and helpfulness. The combination of location, cleanliness, relaxation facilities, and attentive hospitality makes Rubens Hotels & SPA an attractive choice for travelers looking for a serene yet conveniently situated stay in Porto.
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Family Friendly Hotel

This hotel has a spa. It provides a relaxing environment suitable for families. The hotel's location may offer convenient access to family-friendly activities and attractions.

Hotel with Swimming Pool

Rubens Hotels & SPA has pool facilities. It is a suitable option for travelers looking for hotels with swimming pools.

Outdoor Pool

Hotel with Parking

Private parking is available on site. While subject to a daily fee and reservation is not possible, it provides dedicated parking facilities at the hotel.

4-Star Hotel

This hotel excels with its spa facilities and comfortable accommodations. It ensures a relaxing and rejuvenating experience for guests seeking wellness and comfort.

Hotel with Outdoor Pool

Rubens Hotels & SPA features both an outdoor swimming pool and a heated indoor pool. Guests have praised the pools and the relaxation area, making it a good choice for both leisure and wellness.

Hotel for Honeymoon

Romantic Hotel

Business Hotel

Room Types

Superior Double or Twin Room Providing free toiletries and bathrobes, this twin/double room includes a private bathroom with a shower and a hairdryer. The air-conditioned twin/double room provides a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as garden views.

Double or Twin Room Featuring free toiletries and bathrobes, this twin/double room includes a private bathroom with a shower and a hairdryer. The air-conditioned twin/double room features a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, a wardrobe as well as garden views.

Suite The air-conditioned suite features 1 bedroom and 1 bathroom with a shower and a hairdryer. Featuring a balcony with garden views, this suite also offers soundproof walls and a flat-screen TV with cable channels. The unit offers 1 bed.

Junior Suite The air-conditioned suite has 1 bedroom and 1 bathroom with a shower and a hairdryer. The suite offers a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, a wardrobe as well as lake views. The unit has 1 bed.

Double or Twin Room - Disability Access This air-conditioned twin/double room includes a flat-screen TV with cable channels, a private bathroom as well as a terrace with city views.

Presidential Suite This suite comprises 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The air-conditioned suite provides a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as garden views. The unit offers 1 bed.

About Rubens Hotels & SPA

License: 8495

Guest Reviews

8.0

Very Good

Location

Nestled in a quiet and pleasant neighborhood, Rubens Hotels & SPA offers guests a serene retreat just outside the hustle and bustle of Porto. The hotel's location is praised for being ideally situated, allowing easy access to the city's vibrant center while providing a peaceful escape at the end of the day. A mere 5 to 15-minute stroll brings guests to iconic attractions like the Luis I Bridge, shopping areas, and efficient transport links.

Travelers appreciate the aesthetic appeal of the hotel's beautiful decoration and the relaxing ambiance, enhanced by a cozy swimming pool and a well-equipped SPA corner. The convenience of on-site parking adds to the appeal, especially for those exploring the city by car. Guests frequently commend the kindness and readiness of the staff, contributing to an overall delightful stay.

Whether exploring Porto's cultural landmarks or unwinding in the hotel's tranquil setting, visitors find Rubens Hotels & SPA to be a place where location meets luxury.

Breakfast

Rubens Hotels & SPA has generally received high praise for its breakfast offerings. Guests frequently describe the breakfast as fabulous and divine, highlighting the variety and quality on offer. With an abundance of fresh fruits and lovely pastries, the breakfast buffet is noted for being very complete and plentiful. Many guests appreciate the welcoming and attentive staff who enhance the dining experience, ensuring that needs are met with a smile.

While the breakfast is characterized by its variety, including typical local products and occasional hot items, some visitors find it to be on the pricier side. The availability of fresh ingredients such as Greek yogurt, granola, and freshly squeezed orange juice has been appreciated, though consistency appears to have been an issue for some.

Despite some minor hiccups like occasional overcrowding and running short on certain items, the overall impression is that of a satisfying and generous breakfast service, complimented by excellent proximity to the metro and city center. Though there are a few who felt underwhelmed by the selection or quality, the positive aspects of the breakfast experience at Rubens Hotels & SPA clearly outweigh the negatives for the majority of its guests.

Dinner

Rubens Hotels & SPA offers a dining experience that's appreciated by many guests for its notable features. The hotel's restaurant is accessible and generally well-regarded, with guests mentioning it as a good option for dinner. Prices are often considered reasonable given the quality provided, and certain items, like the olives, stand out positively. However, some aspects could be improved, such as the variety of menu options and the quality of ingredients used. The main restaurant has been closed due to renovations, resulting in limited on-site dining choices. Additionally, there have been comments on long wait times and unsatisfactory service, indicating areas that may need attention to enhance the dining experience further.

Rooms

Rubens Hotels & SPA in Porto has garnered a mixed reception from guests, particularly when it comes to their room accommodations. One of the notable positives is the hotel's cleanliness, with many guests appreciating the exceptional upkeep of both rooms and bathrooms. Visitors frequently mentioned the peaceful and quiet ambiance of the hotel, offering a tranquil escape in the bustling city. This quiet environment is further enhanced by the rooms, which are described as being dark, beneficial for those seeking restful sleep.

However, the hotel's rooms and bathrooms reveal a variety of issues. Several guests noted the rooms to be tiny with limited space around the bed, making movement difficult. Although the rooms are tastefully decorated, they often lack natural light and bright colors, resulting in an overly dark atmosphere that some found less than ideal for activities other than sleeping. Concerns were also raised regarding the small bathroom size, poor layout, and outdated fixtures, which detracted from the comfort of an otherwise elegantly designed space.

Further challenges faced by guests include the inconsistent timeliness of cleaning services and the lack of parking facilities at the hotel. Despite being well-located and offering some spacious rooms with comfortable beds, issues such as disruptions to television services and an uncomfortable mattress have cropped up in reviews. Overall, while offering a serene retreat with commendable cleanliness, Rubens Hotels & SPA may benefit from enhancements to room lighting, size accommodations, and bathroom functionality to heighten the guest experience.

Beds

The beds at Rubens Hotels & SPA generally provide a comfortable experience for guests, with several reviews praising them for their coziness and supportiveness. However, some guests have noted issues such as the use of two single mattresses for double beds, resulting in less than optimal bed arrangements. Additionally, a few guests pointed out that the mattresses can be rather hard, and there were instances of crumpled bedding which detracted from the overall experience. Despite these concerns, the comfort of the beds seems to be a highlight for many, aligning well with the high level of service provided by the friendly and attentive staff.

Cleanliness

Rubens Hotels & SPA consistently stands out for its impeccable cleanliness. Guests repeatedly praise the hotel for providing clean and comfortable rooms, with many highlighting the almost perfect room cleaning and excellent overall cleanliness. Visitors often describe the environment as organized and well-maintained, contributing to a pleasant and relaxing stay. The hotel extends its commitment to cleanliness beyond the rooms, ensuring that the restaurant, spa, and both indoor and outdoor pools are impeccably clean.

The friendly staff enhance the experience with their warm welcome, creating a welcoming ambiance that is frequently noted by guests. Additionally, the aroma of clean bedding and towels adds to the comforting atmosphere, reflecting the hotel's attention to detail in maintaining hygiene standards.

While most feedback is overwhelmingly positive, there are occasional remarks about certain room flaws, such as tight bathroom spaces and issues with soundproofing. Moreover, some guests have reported specific problems like ant infestations and isolated lapses in cleanliness. However, these occurrences seem to be exceptions rather than the norm in an otherwise thoroughly clean setting.

Rubens Hotels & SPA continues to earn its reputation for delivering a high-quality experience marked by superior cleanliness and inviting hospitality, making it a desirable choice for travelers.

Staff

Rubens Hotels & SPA garners quite a reputational glow when it comes to its staff, as highlighted by numerous guest reviews. Visitors frequently commend the team for their friendliness and helpful nature, from those at the reception to others throughout the hotel. The hotel offers a professional and attentive service, ensuring that every guest feels welcomed and cared for. Phrases like "exceptional customer service" and "amazingly attentive" suggest that the staff consistently go above and beyond, with some guests expressing heartfelt gratitude to specific team members such as Ricardo, Soraia, and Vitor for their notable contributions to their enjoyable stays. Despite a note regarding some uninformed personnel, the overriding sentiment speaks of staff who are accommodating and eager to enhance the guest experience. Their kindness, paired with an ideal location and pristine accommodations, adds to the appeal of this charming hotel and spa. With a lovely swimming pool and spa area to complement the service, Rubens Hotels & SPA appears to be a delightful choice for travelers seeking a friendly atmosphere.

Pool

Rubens Hotels & SPA offers a delightful pool experience that is frequently praised by its guests. The hotel features both indoor and outdoor pools, each providing a serene and pleasing environment with modern and stylish decor. The pools, particularly the indoor heated pool, are described as warm and inviting, contributing to a super relaxing atmosphere alongside a jacuzzi and a spacious terrace that guests appreciate.

The pool area is noted for its beauty, cleanliness, and the relaxing ambiance it offers. Guests mention the helpfulness of the staff at the pool bar, enhancing the overall experience. The spa pool garners admiration for its gorgeous, warm, and calming presence, making it a highlight of the hotel’s offerings.

While some note that the pool area is small and sometimes the indoor pool water temperature could affect the relaxation experience, others find the combination of pools and spa facilities at no extra cost as satisfactory with very good facilities overall. The location of the pool area adds to its appeal, offering a scenic spot to unwind. Amidst comments about value, the variety and generosity of the breakfast also receive positive mentions, making the Rubens Hotels & SPA a well-rounded choice for leisure and relaxation.

Parking

Rubens Hotels & SPA offers on-site parking, which is a significant convenience for guests prioritizing this amenity during their stay. While there are some limitations due to the narrowness of the parking situation and limited availability of spaces, parking is indeed possible and included with the overnight stay. The hotel staff provides assistance when needed, despite the compact parking area. However, guests should be aware that parking requires coordination with the hotel for entry and exit. There is a nominal fee of €10 per day for using the garage.

Yes, Rubens Hotels & SPA has pool(s) that belong to one or more of the following categories: Outdoor Pool.

No, a spa isn't available at Rubens Hotels & SPA.

No, Rubens Hotels & SPA doesn't allow dogs.

Yes, parking facilities are available at Rubens Hotels & SPA.

No, Rubens Hotels & SPA doesn't have a gym.

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