Apartamentos Divan

Vitoria-Gasteiz 42.86101400, -2.69348700 , Duque De Wellington, 25 (Show on Map)
8.6
Very Good


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1 room2 guests 1 room, 2 guests
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Summary of reviewsApartamentos Divan is highly regarded by guests for its blend of convenience, comfort and accessibility. The location is noted for its tranquil neighborhood ambiance, yet it's well-connected to Vitoria's city center via an efficient tram and bus network. This, coupled with ample parking options and proximity to supermarkets, shops and green parks, makes it a strategic choice for both car travelers and those relying on public transport.

The apartments themselves are praised for their spaciousness, modernity and cleanliness. Guests highlight the well-maintained, fully equipped interiors, which offer ample storage and practical amenities such as large refrigerators and complete kitchens. Comfortable beds and sofas contribute to a homely atmosphere, further enhanced by thorough housekeeping and fresh bedding. While a few minor cleanliness issues were noted, the overall consensus is that the apartments are immaculate and well-kept.

Staff at Apartamentos Divan are commended for their attentiveness, friendliness and professionalism, ensuring a smooth and efficient check-in process. Some guests did mention the absence of staff during night hours and weekends, which occasionally led to communication challenges. However, the efficacy and responsiveness of the team were generally positively received.

Guests find the parking facilities convenient and ample, eliminating the hassle of finding a spot. The neighborhood's safety and peacefulness add to the stress-free parking experience, enhancing the overall stay.

Sleeping arrangements at Apartamentos Divan receive high praise with guests frequently commenting on the comfort and quality of the beds and pillows. This ensures a restful sleep, though a few guests did mention a need for additional blankets or slight discomfort with certain mattresses and sofa beds.

For travelers with disabilities, Apartamentos Divan offers accessible features, including suitable shower facilities and a straightforward check-in process using access codes. The property’s design accommodates ease of movement and the efficient tram network provides easy access to central Vitoria.

In summary, Apartamentos Divan combines a strategic location, spacious and comfortable living spaces, dedicated staff and practical amenities, making it an excellent choice for travelers seeking both tranquility and accessibility.
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Accessible Aparthotel
Apartamentos Divan offers accessible accommodation for individuals with reduced mobility and includes facilities for disabled guests, as well as a lift.

Aparthotel with Parking

4-Star Aparthotel

Room Types
Guest Reviews
8.6
Very Good
Location
Apartamentos Divan offers a convenient and well-connected location for travelers visiting Vitoria. Situated on the outskirts of the city, the apartments are a bit removed from the bustling city center, providing a quiet neighborhood ambiance. Despite this, guests appreciate the ease of access to public transportation with multiple tram and bus stops just minutes away. The tram line, in particular, offers a direct and quick route to the heart of Vitoria, making it easy to explore the city's attractions.

For those arriving by car, there is plenty of parking available around the apartments, making it a hassle-free experience. The proximity to major shops, supermarkets and bakeries adds to the convenience, allowing guests to easily pick up necessities. Additionally, the apartments are located near the central bus station and even close to the airport, making it an ideal spot for travelers.

Guests also note the modern and functional setup of the apartments, emphasizing that while it's not in the city center, the connection to the tram and bus lines largely compensates for this. Being positioned above a supermarket ensures guests have immediate access to groceries and the surrounding green parks offer a pleasant atmosphere.

Overall, Apartamentos Divan's strategic location, combined with excellent public transport links and nearby amenities, makes it a worthwhile choice for visitors looking to balance tranquility with accessibility.

Rooms
Apartamentos Divan offers an exceptional accommodation experience with a strong emphasis on spaciousness and comfort. Guests frequently praise the apartments for their impressive size, describing them as large, spacious and even enormous. The modern and fully equipped interiors contribute to an overall feeling of coziness and convenience, making it a practical choice for both short and long stays.

Visitors consistently highlight the cleanliness and modernity of the apartments, noting that everything feels new and well-maintained. Many reviews mention the ample storage space and well-thought-out amenities, such as large refrigerators and complete kitchens, which enhance the living experience. The comfortable beds and sofas further add to the homely atmosphere of the apartments.

Apartamentos Divan also stands out for its practical amenities, such as easily accessible facilities and clear accessibility instructions. Several guests appreciated receiving a larger apartment than originally booked, particularly those traveling with children who benefited from extra privacy. While most feedback is overwhelmingly positive, a few reviews mention minor issues with cleaning standards and additional cushion preferences.

The apartments' location is also a key highlight with good access to supermarkets and parking, making it convenient for guests. Overall, Apartamentos Divan is highly recommended for its spacious, modern and well-equipped apartments that promise a comfortable stay.

Beds
At Apartamentos Divan, the guest reviews highlight an impressive level of comfort when it comes to the sleeping arrangements. The beds are frequently described as comfortable with many guests noting the quality and spaciousness of the beds. The comfort extends to both the beds and the sofa beds, accommodating various preferences and providing restful sleep. Additionally, the pillows receive high praise for their comfort, significantly enhancing the sleeping experience. Bedding quality is often highlighted and guests appreciate the clean and good quality bedding provided.

However, a couple of reviews have pointed out issues, such as a lack of blankets or comforters which can make nights chilly and some dissatisfaction with the comfort level of certain mattresses and sofa beds. On balance, though, the consensus leans heavily towards a positive experience with the majority of guests finding the beds and pillows at Apartamentos Divan to be exceptionally comfortable and conducive to a good night's sleep.

Cleanliness
The cleanliness of Apartamentos Divan is a commonly discussed topic among guests. Many praised the apartments for being very clean and well-maintained, consistently describing the overall state of the facilities as immaculate and spotless. The comfort level is also frequently highlighted with super comfortable beds and well-equipped apartments enhancing the stay.

However, feedback on cleanliness is somewhat mixed. While a significant number of reviewers found the apartments and public areas to be very clean and new, a few others pointed out specific issues. Some reported neglected details such as sticky floors, crumbs in the fridge and drawers, a dirty remote control and greasy kitchen extractor hoods. There were also mentions of mold and black marks in the shower areas and some guests noted that the cleaning in certain areas was not thorough.

In addition to the cleanliness, guests appreciated the spaciousness and convenient location of the apartments, close to public transportation and supermarkets. Despite some instances where cleaning needed improvement, the positive reviews outweigh the negatives, making it a place many guests would consider returning to, particularly for its value for money and well-maintained facilities.

Staff
Apartamentos Divan receives mixed feedback when it comes to staff service, but the overall impression leans positive. Guests frequently applaud the staff for their attentiveness, friendliness and professionalism. Many reviews highlight the efficient and organized check-in process, as well as the helpful and informative receptionists. The management teamwork also garners praise for its effectiveness and responsiveness in addressing guest needs.

However, some challenges are noted, particularly regarding the lack of staff presence during night hours and on weekends. Communication before arrival is cited as poor by some guests. During off-hours, guests must rely on a 24-hour emergency phone, which reportedly went unanswered in a few instances. The absence of permanent reception means that coordination for arrival times is crucial and issues during non-reception hours may lead to inconvenience.

Despite these drawbacks, the staff’s dedication to providing a pleasant stay is evident with many guests feeling well-attended to and supported throughout their visit.

Parking
Apartamentos Divan offers guests the convenience of abundant, free parking. With plenty of street parking and easy access, visitors have no difficulty finding a spot. Many guests appreciate the availability of parking right at the door, making it hassle-free to unload luggage and settle in. The well-organized parking conditions and ample space ensure that even during busier times, finding a spot is straightforward. The location is praised for its practicality, not only for parking but also for its proximity to a shopping center, just 500 meters away. In a quiet and peaceful neighborhood, guests can enjoy stress-free parking without concerns about safety or availability. For those venturing into the city center, leaving the car at the apartment is advisable due to the complexities of urban driving. Overall, the parking experience at Apartamentos Divan is efficient and user-friendly, contributing positively to the overall stay.

Accessible
Apartamentos Divan offers an accessible and convenient experience for guests with disabilities. The accommodations are well-designed, providing easy accessibility throughout the property. The shower facilities are suitable for wheelchair users, ensuring comfort and ease. Guests have also praised the simple and flexible check-in system, which uses an access code, making it straightforward to enter the premises without hassle.

Parking is generally not an issue with provisions made to ensure accessible parking options. The location of the apartments is another highlight, being well-connected with the tram network, providing easy access to the center of Vitoria. Despite a minor incident with a fire alarm on the second night of one stay, the overall experience in terms of cleanliness, comfort and accessibility remained positive. With the support of a 24-hour emergency phone line, guests felt reassured during their stay.


No, Apartamentos Divan doesn't have any pool.

No, a spa isn't available at Apartamentos Divan.

No, Apartamentos Divan doesn't allow dogs.

Yes, parking facilities are available at Apartamentos Divan.

No, Apartamentos Divan doesn't have a gym.

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